DORSYA Reviews 

456
•
TrustScore 4 uit 5

4,0

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Would love to give more stars but unfortunately cant. I brought 2 necklaces last year, loads of compliments on them and would recommend. After just over a year my necklace has snapped. Don't... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Great customer service! Would 100% recommend After I had a slight issue with my order, I got in touch and received an email extremely quickly, lovely personal touch from this small business owner.... Toon meer

Beoordeeld met 5 van de 5 sterren

I love ordering from this business SO much! I emailed Orsi before placing my order and asked that my free mystery gift please be something in Sterling Silver. Well, she surprised me with the most GORG... Toon meer

Beoordeeld met 5 van de 5 sterren

Great product and very understanding owner. Royal mail lost our package and said it had been delivered even though it hadn't and we were in. Could have fit through the letterbox easily. My wife ordere... Toon meer

Bedrijfsgegevens

  1. Sieradenwinkel
  2. ook in
  3. Horlogerie

Geschreven door het bedrijf

Empowering demi-fine jewellery and gemstones. Celestial and coastal inspired. Limited edition drops.


Contactgegevens

4,0

Goed

TrustScore 4 uit 5

456 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

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Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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4,0

Alle reviews

(456)

4 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Great jewellery

Ive now bought 4 rings from Dorsya and im very happy with them! The quality is great, fast delivery and I’ve gotten many compliments on my new jewellery. The present with purchase was fab too!

12 februari 2025
Beoordeeld met 5 van de 5 sterren

Wonderful Customer Service & Gorgeous Jewelry!

I love ordering from this business SO much! I emailed Orsi before placing my order and asked that my free mystery gift please be something in Sterling Silver. Well, she surprised me with the most GORGEOUS Black Onyx ring to go with my Moonstone and Turquoise rings! I can’t wait to order again soon! ✨

10 februari 2025
Beoordeeld met 3 van de 5 sterren

Take ages to respond and then they…

Take ages to respond and then they can’t be bothered to find out who to refund even though my label had my address on it and they just had to check it up and they would find my only order that I have ever placed with them. Been waiting weeks for my refund.

31 januari 2025
Review zonder uitnodiging
Logo DORSYA

Antwoord van DORSYA

Dear Customer,

Thank you for reaching out. I truly understand your frustration, and I’m sorry you feel this way about your experience with us.

I want to assure you that we do not take ages to respond. We have a system in place where every customer who contacts us receives an automated reply confirming that we require up to 48 working hours to respond to emails. This is to ensure every query is handled efficiently and fairly.

Regarding your refund, the delay occurred because the necessary order details were not included inside the return parcel. In our return information email, we specifically request that customers include their order number, name, and email inside the package to allow us to locate and process refunds swiftly. Unfortunately, an address alone is not sufficient, as it does not link directly to an order in our system. Additionally, if details are placed outside the parcel, they can be damaged or lost during transit.

I hope you can understand that this was not a mistake on our part, but rather a missing piece of information that prevented us from processing the refund earlier. As the founder of Dorsya, I personally care about customer satisfaction and always strive to ensure every order and return is handled smoothly.

If you have any remaining concerns, I’d be happy to assist further. Thank you for your patience and understanding.

Best regards,
Orsi

Beoordeeld met 5 van de 5 sterren

Nice products

Nice products and I received good service when I needed information about how to adjust my watch strap. I like to support small businesses too.

13 december 2024
Beoordeeld met 2 van de 5 sterren

All charms have sharp edges

Ordered the necklace with attached chosen, 3 letters and a clover leaf.
I received a half price offer, so altogether paid £52.00 I’m not impressed at all, I’d be fuming if I’d paid full price. the intisls have an unfinished sharp edge as for the clover leaf it’s like a Christmas cracker charm! Will not be ordering from this company again, I’m afraid cheap tacky tat.

24 december 2024
Review zonder uitnodiging
Logo DORSYA

Antwoord van DORSYA

Dear Anita,
Sorry to hear that you are disappointed with your jewellery. We have a 30 day return policy for a full refund - please do reach out with your order number to info@dorsya.com so we can assist you with a return. Best wishes, Orsi

Beoordeeld met 5 van de 5 sterren

My favourite company

Dorsya is one of my favourite company to buy jewellery. All the pieces are so special. I have a nice collection from them. I am so happy they’re growing so well, really proud of them.

6 november 2024
Beoordeeld met 5 van de 5 sterren

Uniquely Experienced Ever DORSYA Way

Straight forward delivery, well packaged and inspiring letter of dorsya to gratitude for purchasing is the highlight of my jewel collection, I can’t wait for next collection and more bangles and necklaces so excited, loads of compliments of my jewels as walking around making me feel a star thank you dorsya for uplifting vibes

4 november 2024
Beoordeeld met 1 van de 5 sterren

Larimar 925 silver ring

I bought a ring with Larimar a year ago but didn’t wear it at all as the summer was over and I felt like the crystal is very summery to me, open a box afer a year any the whole ring which was apparently 925 silver went black , tried to clean it with professional stuff but noooo it’s not coming off… £60… won’t buy again

7 november 2024
Review zonder uitnodiging
Logo DORSYA

Antwoord van DORSYA

Dear Dora,

Thank you for sharing your experience.

Tarnishing is a natural reaction with 925 silver when it’s stored for long periods without wearing it, as silver reacts with air and moisture. This can make it appear black, but it’s easily reversible with the right cleaning method.

Please email us at info@dorsya.com with your order number, and I’ll personally send you detailed cleaning instructions to help restore its shine.

I hope this helps,
Orsi

Beoordeeld met 3 van de 5 sterren

Loved my necklace but I wasn’t…

Loved my necklace but I wasn’t impressed with the free necklace which I gave my daughter but when she wore it, the gold stars dug into her neck which was very painful. I know it was free with my purchase but I’d rather you didn’t offer it knowing it is sharp??

11 oktober 2024
Beoordeeld met 5 van de 5 sterren

Simply Stunning

I came across Dorsya on Instagram. I purchased a stunning ring, and it gets compliments every time I wear it. I also purchased silver hoops. The jewellery was beautifully packaged, with a little free gift. I had a tiny issue with one of the earrings and a new pair was sent out. The customer service I received was outstanding and I will definitely be purchasing from them again

26 september 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Beautifully packaged, beautiful products

I’d been looking for something along these lines for a while. I loved the colours of the stones, and the golden highlights added real interest. My order came quickly, with beautiful packaging for each piece that gave it a real feeling of luxury. The pieces are very dainty, so I do need to wear them together (or with some other pieces not from Dorsya) or they look a bit lost on me. It would be lovely if they could have different lengths (eg, 16, 18, 20). The necklaces do allow some adjustments but for me, I could do with them being a bit longer.
I’d certainly buy from Dorsya again,

27 augustus 2024

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