Douglas Allen Reviews 

We would like to thank Alex, Caroline, Demi and Natasha from Douglas Allen in Wickford for the diligence, professionalism, help and support. Their ability to deal with issues and concerns, be it in the first meeting, or the last when we asked them to hand over the keys on completion, showed they genuinely cared about their customers. We cannot thank them enough for making a daunting process so stress free.

I purchased my first home with Douglas Allen and my sales progressor, Nish Zafar, was just fantastic. So helpful, and so communicative and responsive. She really made the experience so much better and always went extra mile. Thank you!

After using Douglas Allen to purchase our first ever home together and having exceptional service, we decided to use them again when it was time to resell our property and upsize. The listing process was very well explained to us by Alex, and we managed to sell our property just 1 month after listing it, despite it being a very quiet time of year. Unfortunately our process was a long one… it took nearly 11 months in the end as our chain fell through at point of exchange. However Natasha kept chasing the situation regularly and persisted until we finally managed to complete at the beginning of this month (July 2025). Huge thanks to everyone involved at the Wickford branch, we really do appreciate all the efforts made to help us secure our dream home.

Everyone was very helpful in helping me to move in particular Nish Zafar. Whos experience who was so professional in the dealing with day to day issues in getting completion done. 10 stars to Nish

excellent team hornchurch branch. thank you David. very efficient. always ready to take on a new challenge to achieve clients wishes and targets. kept informed of progress. .sold in lessx6 weeks etc. used in-house conveyancing team. used douglas allen before recommended to a friend. kept fully informed of selling what happens next.progress with phone calls emails. supporting senior person threw moving selling sale process. excellent service. thank you 100% always goesthe extra mile guiding you through sale process. looking forward to our new adventures. definitely recommend David and the team, use again in the future.

Brilliant service from viewing the property to getting our offer accepted!

We contacted Caroline to view a property on Friday and was booked in for the next day! Caroline was a pleasure to speak to, her responses were clear and super quick.

After our offer was accepted, we briefly dealt with Morgan who was very friendly and helpful. Although we didn’t use Morgan as our mortgage broker, I have no doubt that he would have done an amazing job.

We also had brief dealing with Alex. Alex was great, always on hand for questions and very helpful.

Every time I called up with a question - someone was always able to help me. I did not speak to one person who was unhelpful.

Overall, I would highly recommend Douglas & Allen. Especially Caroline, who was an absolute pleasure!

I’d like to thank everyone for their help. As first time buyers, it can be stressful and scary but Douglas & Allen put us at ease after the first call.

Douglas Allen was able to sell our house faster than 2 previous agents we were with. We spoke with many helpful colleagues at the Chadwell Heath branch. One of the main people we spoke to was Bilal. He was very helpful and friendly and always made sure things were upto date and communicated in a very polite and kind manner.

We recently purchased a property via Douglas Allen Woodford Green.
We were shown around the property by a young man called James. He was great, kept us informed and updated. Great communication but then he was let go. After this the communication was not great and it was clear that Douglas Allen was working for the seller. Not a great experience until I met Dawn, wow the last month was so much better and what you would expect when buying a house.

Dawn regularly called me and kept me informed, questions I asked was promptly responded. Kind, friendly and great communication Dawn 😀.

When buying a property it’s people like Dawn you want to work with to help an already stressful process run as smooth as possible

Thanks Dawn for all your help and helping my family find their new family home

Biju

Michael Simpson has been incredibly friendly, polite and helpful. His integrity and kindness has been very appreciated during a period of upheaval. No question is too silly or too small. Thank you so much!

David and Arif from the Hornchurch branch have been great so far!

They are very informative and extremely attentive to all of our questions. They understand the process end to end which helped us map out what we needed as first time sellers.

What can we say. Horrendous experience. Don't use steer away. Go for it do it yourselves. Save Money Douglas Allen . More like do less Allen. Don't waist your time. Forgot to mention Hornchurch Branch and manager David Nil point.

My personal experience with Douglas Allen was very positive.
Although I didn't end up buying a property through them as I decided to move to another part of London.
Having registered with most of the local estate agents, Douglas Allen were by far the best.
I would like to highlight two staff members in particular. Remel who I explained what property I was looking for Remel tried extremely hard to match my requirements. If something came onto the market Remel would call me provide me with details, send information and then follow up to see what I thought. It was this personal touch that I personally liked, other estate agents just sent me things, hoping something would stick I just felt like I was on a conveyor belt and not a valued customer. Remel really gave me the impression he was trying his hardest to find me what I wanted.
Ann-Marie was a star showed me around a couple of properties, didn't pressure me or give me the hard sell, was very relaxed and made me feel at ease, also opened my eyes to potential of a property should I be interested in buying. These were the personal touches that set Douglas Allen apart from the other estate agents in my book. I would definitely recommend Douglas Allen.

If i could give 0 stars I would.

Terrible estate agents. Manager (gregg) is rude and unprofessional. Everything I asked was agreed then he done what he wanted to do. Stay away. You will thank me later. Douglas Allen are the kinda company that give estate agents a bad name.

Use bear, honest and professional

Two appointments booked and confirmed, two no shows. Previously dealt with their head office (ARUN), using branch direct a completely different experience. Very disappointing.

We would like to thank Kieran Zwolinski and his team at the Basildon branch for the fantastic service provided throughout the process of selling our home so far. Kieran has been consistently professional, knowledgeable, and communicative. His expertise in the local market was helpful, and his regular updates on viewings and feedback kept us informed and reassured.

The team's efficiency in getting the property on the market, coordinating with our tenants, and uploading photos was commendable.

We are extremely pleased with the smooth process so far and look forward to the successful completion of the sale.

Thank you once again for the great service.

This was my first experience of selling a property by auction. My initial contact was with Greg who did the valuation and explained the ins and outs of selling by auction. His team arranged the photographs, setting up the auction and viewings. They kept me informed of all viewing appointments as they became arranged and reported feedback where received. Staff were always friendly and helpful and dealt with any queries I had promptly. Special thanks to Phebi, Luke and particularly to Michelle, who went above and beyond to chase completion so it finally took place on the day, right before closing time.Well done everyone and thank you.

I am renting a property for my Mother with Douglas Allen and the whole process has been seamless and very professional. I would highly recommend.

I have had a fantastic experience with Douglas Allen. I was helped by Ms Nisha who guided me and my family into buying. Our property. She was able to scout the market efficiently and listened to what our needs were. I recommend all to go with her when buying their next property as she communicates fantastically and is driven to to meeting client expectations

Ian White and the team at the Epping branch of Douglas Allen have been absolutely superb from start to finish of the sale of my long-term family home in Theydon Bois after my father passed away. Their kindness and compassion made the process so much easier for myself and my brother. Ian, Luke, Adam and Tanya Keene all worked tirelessly for us to secure the sale. It made things so much easier using JS Law for the conveyancing too. Very professional dealings in all aspects of the sale and I cannot recommend them highly enough.

Ian White was really easy to work with and made the buying process feel like a piece of cake. I worked with him and he was absolutely incredible! He treated us like a family member and went to bat for us with the seller. I hope this is my forever home and I won't need a realtor again, but if I do I will absolutely be a returning customer.
Thank you Ian White.