Fantastic flower and east!my baking never been so fantastic!very fast delivery too!I am buying this product over year now,and couldn't b happier!highly recommend 5star all the way
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Lees wat reviewers zeggen
PALM OIL!!! Scam using the term organic to make people feel comfortable eating your terrible quality product. Using palm oil in the biscuits which are 50% saturated fat, just because you use organ... Toon meer
I'm careful about when I order - usually do so now when I have bulk in mind (their large flour bags last really well if you store them correctly). Otherwise postage is expensive. During the pandemic,... Toon meer
I love the fact that Doves Farm Foods supplies ancient grains, such as Einkorn and Khorasan, and heritage ones - the link to prehistoric man (as in the prehistoric man found frozen in the Alps with Ei... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are UK based specialist flour millers and bakers, producing a range of organic flours, ancient grain flour, baking ingredients and biscuits for people who care about the quality and healthfulness of the food they eat and the world we live in. You can buy our products in a range of shops or directly from our website. We also have over 600 recipes you can follow. Doves Farm are also the owners of Freee Foods - specialising in Gluten Free products including flour, baking mixes, breakfast cereals, pasta and much more.
Contactgegevens
Salisbury Road, RG17 0AA, Hungerford, Verenigd Koninkrijk
- 01488 684880
- mail@dovesfarm.co.uk
- www.dovesfarm.co.uk
4,0
Goed
165 reviews
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Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
They used DPD to ‘deliver’ - terrible.
They used DPD to ‘deliver’ who throw your parcel into a puddle by your front door open to the road and not safe at all. They totally ignore delivery instructions clearly given to DPD who accept it was all very wrong but refuse any refund of costs whatsoever and hope you go away. Doves - find a better delivery company or take responsibility yourselves for your customers when your partners fail so badly.
20 februari 2025
Review zonder uitnodiging
Antwoord van Doves Farm Foods
Thank you for your feedback. We're really sorry to hear about your negative experience with DPD. We completely understand your frustration and agree that this kind of service is unacceptable. We have passed on your concerns to DPD and will work closely with them to ensure that this doesn’t happen again in the future.
Your feedback is incredibly valuable to us, and we are committed to providing a better experience for our customers.
Once again, we apologise for the inconvenience this caused, and we appreciate you bringing this to our attention. If there’s anything else we can do to assist you, please don’t hesitate to reach out.
Kind Regards,
Doves Farm Team
Customer service above and beyond
I ordered a bread making collection and have been having fun trying new loaves. One of the breads didn’t rise and I emailed Doves Farm, not really expecting a reply. Instead I received a response the next day asking for photos. The team then sent me an email with tips and offered to send me another bag of flour so I could try again. I thought this was a very generous gesture and was extremely impressed with the prompt customer responses.
6 februari 2025
Review zonder uitnodiging
Great product, terrible customer service.
I was sent an order by Dove farm foods but unfortunately the order delivered was wrong and not as per the invoice order.
The customer service phone contact number doesn't work at all but I did get through to their commercial side. The guy recognised my order was wrong but could do nothing about it and said I'd have to contact Wessex Mills where the order was origionally placed.
Update;
I have been asked to remove this review by Dove Farm Foods to another business but they don't say which. The invoice was clearly from "Doves Farm Foods" and the order was supplied by Wessex Mills that belongs to Doves Farm Foods. I new line in customer relations that I haven't previously come across!
Update;
27 February, I received an email from Doves Farm Foods to say the order would be completed and delivered on the 28th which it was but the package was damaged (by DPD) and flour was leaking out. The package was returned.
20 februari 2025
Review zonder uitnodiging
Such a shame
Such a shame. Good product but appalling customer service. Only half my order arrived, no explanation except a scribbled pencil note: "to follow". No new delivery date either. I tried 'phoning and was told to either record a message and press hash, or press star for an operator. I pressed star five times in all. Each time I was told to leave a message. I wrote and had the 'usual' response about a couple of days delay etc. I have a schedule for baking and without knowing what's going on at Dove's Farm, cannot follow this. As I say, the product is good value, the company just needs to get its act together as regards customer services.
20th February update. An email from Amanda at Dove's put things in perspective and that's helpful. It is still a shame though that it's not easy to make direct contact by phone. Short of staff and delayed supply to Doves caused the problem.
18 februari 2025
Review zonder uitnodiging
Antwoord van Doves Farm Foods
Dear Adrian,
Thank you for taking the time to share your feedback with us. We sincerely apologise for the issues you encountered with your order and our customer service. We fully understand the inconvenience caused by the incomplete delivery and the lack of clear communication regarding the delay, and we deeply regret that this impacted your experience.
We are grateful for the positive update regarding your interaction with Amanda and are pleased that she was able to provide some clarity. We also recognise your concerns regarding the phone system and will be looking into improving this aspect of our service to ensure better assistance for our customers.
Your kind remarks about the product itself are much appreciated. Please be assured that we are committed to enhancing our services to ensure a more seamless experience in the future. We greatly appreciate your patience and understanding, and we remain dedicated to addressing any further concerns you may have. Thank you once again for your valuable feedback.
Kind Regards,
Doves Farm Team
Good produce and fast delivery
23 januari 2025
Freee recipe coom ook great to use They are first class for services an…
They are first class for services an products an any one who cannot take wheat an gas allergies this is the company to use for all safe products an people and their services ices is excellent thank you to you all for what I bought. For my son
24 december 2024
Review zonder uitnodiging
Very quick delivery and excellent…
Very quick delivery and excellent product as usual. (One bag did have a small tear possibly when being packed)
22 november 2024
Antwoord van Doves Farm Foods
Thank you for your kind review! We're delighted to hear that you're happy with both the quick delivery and the quality of our product. We apologise for the small tear in one of the bags and appreciate you bringing it to our attention. If you ever encounter any issues like this in the future, please don't hesitate to reach out to us. We're here to help!
Kind Regards,
Doves Farm Team
Tried and trusted products
Tried and trusted products, with the addition of offering gluten-free recipes. Fast and efficient delivery!
21 november 2024
Antwoord van Doves Farm Foods
Thank you for your wonderful feedback! We're so happy to hear that you've found our products reliable and are enjoying the recipes we offer. We truly appreciate your support and look forward to serving you again soon!
Great for bread making
Great organic flour that I use for bread making. Love the choice of different varieties, and all delivered quickly. Highly recommend.
21 november 2024
Antwoord van Doves Farm Foods
Thank you for your fantastic review! We're so glad to hear you're enjoying our organic flour for bread making, It's great to know that our quick delivery met your expectations and your review means a lot to us. We look forward to continuing to provide you with high-quality products!
Delivery was fast
Delivery was fast, and not as expensive as some suppliers, love the organic bread flour,
21 november 2024
Antwoord van Doves Farm Foods
Thank you for your great feedback! It's wonderful to know you love our organic bread flour – we take pride in offering quality products at a great value. We look forward to serving you again soon!
Absolutely amazing company
Absolutely amazing company! Amanda from Supply Team Suppot was so very helpful and professional. Outstanding customer service and a great high quality products ! Thank you Doves!
15 november 2024
Review zonder uitnodiging
Antwoord van Doves Farm Foods
Thank you so much for your fantastic review! We're thrilled to hear that Amanda provided such helpful and professional service. We're proud to offer high-quality products and outstanding customer service, and we're so glad it made a positive impact on your experience. Your kind words mean a lot to us—thank you for choosing Doves Farm! We look forward to serving you again soon!
Kind Regards,
Doves Farm Team
Lower price and give free delivery …
Lower price and give free delivery with orders over£100
22 oktober 2024
Antwoord van Doves Farm Foods
Dear Mr Ahmed,
Thank you for taking the time to share your feedback with us. We're sorry to hear that you're not completely satisfied with the pricing of our products and delivery. The higher cost of producing Organic Foods does contribute to slightly higher prices, but we understand that this may not be ideal for everyone. Please know that we truly value your input and we will take your feedback into consideration as we continue to improve our offerings.
Kind Regards,
Doves Farm Team
Missing items and customer service!
Ordered 3 bags of bread flour, yeast, vitamin c and some biscuits.
Order arrived without the yeast and vitamin c and with a random tub of baking powder. Can’t use the bread flour without yeast so I contacted them. The person who answered the phone appeared totally disinterested and said that a different department would need to deal with it.
Heard nothing back so will be returning everything and getting a full refund and going elsewhere
31 oktober 2024
Review zonder uitnodiging
Antwoord van Doves Farm Foods
Dear Amanda,
Thank you for taking the time to share your feedback, and we sincerely apologise for the inconvenience caused with your recent order. We are truly sorry to hear that your experience with our customer service did not meet your expectations, and we understand how frustrating it must be to receive an incomplete order. This is certainly not the level of service we strive to provide.
We have reached out to you directly to assist with your refund request, and we hope to resolve this issue to your full satisfaction.
Thank you again for bringing this to our attention, and we genuinely hope to have the opportunity to serve you better in the future.
If you have any further queries or issues, please don't hesitate to contact us.
Kind Regards,
Doves Farm Team
Ancient grains
I love the fact that Doves Farm Foods supplies ancient grains, such as Einkorn and Khorasan, and heritage ones - the link to prehistoric man (as in the prehistoric man found frozen in the Alps with Einkorn grain in his stomach) is quite something! It is lovely flour and bakes beautifully, would highly recommend. Speed of delivery great, as is customer services. Thanks Doves
22 oktober 2024
Antwoord van Doves Farm Foods
Thank you so much for your thoughtful review! We're thrilled to hear that you're enjoying our ancient and heritage grains, and especially the connection to such fascinating history. It's wonderful to know that the quality of our flour is making a difference in your baking, and we're pleased to hear that our delivery and customer service have met your expectations. We truly appreciate your continued support.
Happy Baking!
Doves Farm Team
I love Doves flour
I love Doves flour, they have the best organic flours in the market. I have been using them for years but always bought them at supermarkets. This was the first time I bought directly from Doves website because I was looking for my favourite flour (khorasan) which I can't find in the supermarket anymore. The website was very easy to use and my delivery arrived only a couple of days later. Excellent service. I highly recommend Doves Farm products!
25 september 2024
Antwoord van Doves Farm Foods
Thank you for taking the time to share your lovely feedback of our flour and we're delighted to hear of your great experience shopping on our website and that your delivery arrived quickly. It's wonderful to hear that you enjoy our Khorasan flour and we look forward to continuing to serve you with the best organic flours.
Happy Baking!
Doves Farm Team
Great organic flour at an amazing…
Great organic flour at an amazing price.
Since starting to bake my own bread I have tried other flour and found Doves Farm flour makes the tastiest bread by far, especially the traditional organic!
The large sacks also make it cost effective, thank you very much you are the best :)
26 augustus 2024
Antwoord van Doves Farm Foods
Thank you for sharing your lovely feedback!
We're delighted to hear that you enjoy our flours, and we've helped you make some tasty loaves.
Happy baking (and eating!)
Kind Regards,
Doves Farm Team
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