Fantastic flower and east!my baking never been so fantastic!very fast delivery too!I am buying this product over year now,and couldn't b happier!highly recommend 5star all the way
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Lees wat reviewers zeggen
PALM OIL!!! Scam using the term organic to make people feel comfortable eating your terrible quality product. Using palm oil in the biscuits which are 50% saturated fat, just because you use organ... Toon meer
I'm careful about when I order - usually do so now when I have bulk in mind (their large flour bags last really well if you store them correctly). Otherwise postage is expensive. During the pandemic,... Toon meer
I love the fact that Doves Farm Foods supplies ancient grains, such as Einkorn and Khorasan, and heritage ones - the link to prehistoric man (as in the prehistoric man found frozen in the Alps with Ei... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are UK based specialist flour millers and bakers, producing a range of organic flours, ancient grain flour, baking ingredients and biscuits for people who care about the quality and healthfulness of the food they eat and the world we live in. You can buy our products in a range of shops or directly from our website. We also have over 600 recipes you can follow. Doves Farm are also the owners of Freee Foods - specialising in Gluten Free products including flour, baking mixes, breakfast cereals, pasta and much more.
Contactgegevens
Salisbury Road, RG17 0AA, Hungerford, Verenigd Koninkrijk
- 01488 684880
- mail@dovesfarm.co.uk
- www.dovesfarm.co.uk
4,0
Goed
165 reviews
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Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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The flour is like white flour not like…
The flour is like white flour not like organic whole meal
25 juli 2024
Antwoord van Doves Farm Foods
Hi Dav,
We’re sorry to hear that the flour didn’t meet your expectations. We strive to provide high-quality products, so your input is super valuable.
Please don't hesitate to get in touch with our support team.
If you’re looking for something different, please let us know so we can help you find exactly what you need!
Best Regards,
The Doves Farm Team
Great deal and prompt delivery.
26 juli 2024
Prompt well packed delivery and…
Prompt well packed delivery and excellent product. A repeat order to make delicious sourdough.
27 juli 2024
Prompt delivery to a Scottish island…
Prompt delivery to a Scottish island for a very reasonable charge. And the flour is fantastic!
26 juli 2024
Antwoord van Doves Farm Foods
Thank you so much for your wonderful feedback! We’re delighted to know our flour and delivery service met your expectations. Enjoy baking!
Best Regards,
The Doves Farm Team
Excellent bread flour makes a great loaf
Excellent bread flour bought in a 16kg sack, lasts us a bit but makes a lovely loaf everyone. Shame we got charged extra for highlands postage even though we don't live in the Highlands. Makes it as expensive as the local shops in Aberdeen so might not be doing this again.
26 juli 2024
Antwoord van Doves Farm Foods
Thanks so much for your kind words about our bread flour! We're thrilled to hear it makes lovely loaves for you.
Sorry to hear that you aren't happy with the extra postage charge. We charge postage based on what DPD considers and subsequently charges as the Scottish Highlands. However, we'll look into this to ensure fair pricing.
Kind Regards,
Doves Farm Team
Unpleasant experience
26 juli 2024
Antwoord van Doves Farm Foods
Hi Ekiuwa,
We’re sorry to hear of your negative experience. Unfortunately, on this occasion we were not able to cancel your order with us as it had already been picked and dispatched prior to you contacting us, and as I am sure you can appreciate, we cannot accept return of food items due the food hygiene reasons. In the event your order is incorrect, please inform us as soon as possible, and a member of our team will be available to help.
Thank you for taking the time to provide us with your feedback.
Kind Regards,
Doves Farm Team
Kamut Flour must be marketed by you
You tell me when a product will be delivered, and you deliver on that date. BUT . . .what worries me is that you are not marketing the KAMUT flour you sell. NOBODY seems to know about this amazing "flour of the Pharaohs". The bread from it is STUNNING. You should develop a brand that could be as popular as the brand "sourdough". It's a matter of getting people to try a sample of the bread baked with this.
25 juli 2024
Flour is Great
I have been making my own bread for quite a while now but was just buying supermarket flour, nothing wrong with that but since switching to doves farm my bread is so much nicer. I like the fact that it's organic and it is great quality, I will buy all my flour from this company from now on. Yes it is a little pricier than super market brands but it is well worth it.
26 juli 2024
Review zonder uitnodiging
Antwoord van Doves Farm Foods
Hi Angela,
Thank you for the lovely review and for sharing your experience with us. We’re delighted that our flour has elevated your bread making. It’s great to know that you value the organic and high-quality nature of our product. We appreciate your support and kind words!
Best regards,
The Doves Farm Team
Great quality
I really love the quality of the flour- I make bread every week with it and it's always great. Getting the bigger bags is easy and convenient and they last ages.
1 juli 2024
Great product swift delivery
27 juni 2024
I ordered Organic Stone Ground…
I ordered Organic Stone Ground wholemeal flour, Digestive biscuits, Oat Fruity Biscuits & Oat flour.
A part from wholemeal digestive biscuits i love everything. Flour was of excellent quality and i am enjoying my flat breads & chappatis. Fruity oat biscuits were amazing and oat flour was good as well. I read few bad reviews here about customers delivery experience but my delivery experience was good my order arrived on time it was packed nicely i was kept updated with the status of my order.
I will order again definitely. But not digestives 😔
15 juli 2024
Review zonder uitnodiging
Antwoord van Doves Farm Foods
Thank you so much for your detailed feedback!
We're thrilled to hear that you enjoyed our Organic Stone Ground Wholemeal Flour, Oat Fruity Biscuits, and Oat Flour. It's great to know your flatbreads and chapatis turned out well!
We're sorry to hear that the Wholemeal Digestive Biscuits didn't meet your expectations, but we appreciate your honesty. We'd be happy to take any further feedback through our support system.
It's also wonderful to hear that your delivery experience was smooth. We look forward to serving you again soon!
Best regards,
The Doves Farm Team
Brilliant website and easy to order
Easy to order and arrived very quickly. I had been having difficulty getting the flour in my Supermarket and a quick search showed me that I could order direct from Doves Farm. Excellent service.
27 juni 2024
top quality flour
top quality flour, great price. make your own bread and you know what's in it.
11 juni 2024
Review zonder uitnodiging
Not happy…
My order got cancelled and I wasn’t even told, I had to submit a contact form to ask why the delivery firm cancelled the delivery, to be told that the product was out of stock and I’ve now got to wait up to 10 days to get my money back, never had that before with any company, terrible I mean why take the money if no stock then hold it for 2 weeks so I can’t order from elsewhere!
25 juni 2024
Antwoord van Doves Farm Foods
Hi Phillip,
I'm really sorry to hear about your experience. It’s definitely not how we want things to go and we didn't meet our normal high standards on this occasion. We are always working to improve our processes and to make the customer experience as good as possible, so we are grateful for your feedback. I hope you’ll give us another chance in the future.
Best regards,
The Doves Farm Team
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