Quality watches, great prices and very reliable. The order process is easy, your purchase can be tracked all the way with fast delivery to your door by DHL. I have bought a number of watches over the... Toon meer
Bedrijf heeft geantwoord
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Watch arrived faster than expected, and faster than anywhere else was advertising. Ordering was easy, the whole process was smooth and I am impressed. Will definitely use them to buy watches in futu... Toon meer
Bedrijf heeft geantwoord
The order was given 10 pm via the website, acknowledged the next morning, and the next morning advised the watch is on its way from Singapore. Expected a bit of a wait, but one day and one night lat... Toon meer
Bedrijf heeft geantwoord
Ordering a Seiko watch from these guy’s website was easy and straightforward. Prompt service and delivery to regional South Australia (7 days) especially at this time of the year (Xmas & New Year) was... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Ask any Australian and they will confirm that the watch they wear on their wrist matters to them – this is why downunderwatches.com brings to its lovely Australian customers, the very latest and best in watch design, accuracy, and functionality. Our sales have been on a growth path ever since this online portal was launched. This tells us that when it comes to stocking the most beautiful and functional watches, we are doing the right thing. This we feel, is the reason for us having so many repeat customers. We like to think of them as ‘our friends’. Although we can’t offer you a beer here on our website, we hope you feel welcome and enjoy scrolling through our awesome collection of watches. If there is any particular watch you are looking for, please don’t hesitate to contact us – will do our best to procure it for you; we are here to help.
Contactgegevens
SE020 IDS Company Unit 2/38 Zakwell Court, 3048, Coolaroo, Australië
- cs@downunderwatches.com
- www.downunderwatches.com
4,7
Uitstekend
530 reviews
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I trust Down Under Watches
I trust Down Under Watches, that simple! Over the years I've bought several times, the latest this month. After my online purchase, Downunder emailed me to say that as I live remotely, an extra postage fee would be required. Well,
My first response was "You must be kidding!". But, then I realized, that's fair and reasonable. It was only a $50 watch, and $10 remote postage overnight in Australia would really remove all margin. So,
My finally response was to appreciate the honest approach. It only increased my trust in Downunder.
My tip if you are looking for durable, reliable and cheap daily wear work watches? Casio, can't beat them. Don't pay high retail have a Captain Cook on Downunder. Under $70 stick with Casio. Something flasher?
Casio 'G Shock', these are excellent! Don't pay $300, $400 or $500, such items are frequently under $200 on Downunder. These can be trusted to be authentic. 10 years' service out of a G Shock can be relied on. I have two old clunkers, worn as a builder and soldiering, never maintained them - They just perform.
I trust Down Under Watches.
3 juni 2024
Review zonder uitnodiging
Antwoord van DownUnderWatches
Dear Peter,
We extend our sincere gratitude for taking the time to share your feedback with us.
Your positive comments regarding your recent watch purchase from our store and the service you received have truly warmed our hearts. Ensuring a seamless and enjoyable experience for our customers is our foremost priority.
Rest assured, we are committed to maintaining this standard of excellence, and we eagerly anticipate the opportunity to serve you again in the future. If you have any questions or require assistance, please don't hesitate to reach out to us at cs@downunderwatches.com. We are dedicated to your satisfaction.
Best wishes,
Sophie
Shopping with Down Under Watches is always a delight.th Down Under Watches is…
Shopping with Down Under Watches is always a delight. This is my second purchase with 'DUW'.
Their ordering system is easy to use and they offer an excellent range of SEIKO watches.
Delivery through DHL was prompt and courteous with very accurate delivery information readily available.
I thoroughly recommend 'DUW'
10 januari 2024
Review zonder uitnodiging
Antwoord van DownUnderWatches
Dear Dino,
Thank you for sharing your positive experience with us. We're glad to hear that your second purchase with Down Under Watches has been a pleasant one. It's great to know that you found our ordering system user-friendly and that our range of SEIKO watches met your expectations.
We also appreciate you mentioning the prompt and courteous delivery through DHL. We're committed to providing clear and accurate delivery information to make the process as smooth as possible.
Your recommendation means a lot to us, and we truly value your feedback. We look forward to serving you again in the future.
Best regards,
Sophie
I ordered my watch
I ordered my watch. a Seiko Automatic Military Nylon Men Watch SNK807K2, on the 26 December and it arrived from Singapore to Perth on the 31st December. The watch came in a nice box with an instruction manual and warranty.
I was impressed with such short delivery time, specially during the Festive Season. Thank you DownUnderWatches.
31 december 2023
Review zonder uitnodiging
Antwoord van DownUnderWatches
Dear John,
Thank you for your feedback. We are glad to hear that your Seiko Automatic Military Nylon Men's Watch SNK807K2 arrived promptly. We strive to ensure timely delivery, even during busy periods like the Festive Season, and it’s great to know that the watch reached you quickly.
We're also happy that the watch came in good condition, with its packaging, instruction manual, and warranty intact. We aim to provide a seamless experience for our customers, and we appreciate you taking the time to share your positive experience.
Thank you for choosing DownUnderWatches. If you have any further questions or need assistance, feel free to reach out.
Best regards,
Sophie
Wonderful experience love the watch
15 december 2023
Review zonder uitnodiging
Antwoord van DownUnderWatches
Dear Jason,
Thank you for your kind feedback!
We’re thrilled to hear that you had a wonderful experience with your purchase. It’s great to know that you are happy with the watch. If you have any questions or need further assistance, please don’t hesitate to reach out to us. We’re always here to help!
Best regards,
Sophie
Not Australian at all
Not Australian, bought a watch. It never arrived, when I asked them where it was they said I needed to pay more to cover extra shipping charges even though the invoice clearly stated I had paid for express shipping. Shonky company.
16 november 2023
Review zonder uitnodiging
Antwoord van DownUnderWatches
Dear Ray,
Thank you for sharing your feedback with us. We truly appreciate you taking the time to express your experience.
We understand your frustration regarding the delivery issue, and we sincerely apologize for any confusion caused. We strive to ensure a smooth process for every order, and we regret that this situation fell short of your expectations. It’s always our goal to provide transparent service, so we will take your comments into consideration and review the matter to prevent such misunderstandings in the future.
If there's anything else you'd like to discuss, please don't hesitate to reach out. We're here to help.
Best regards,
Sophie
Poor customer service and no communication
Purchased watch online and one week later have received no receipt or any information about tracking numbers. I have had no replies to my emails. Happy to go ahead with purchase if the product is genuine (however several reviews suggest they sell fakes) and if the company would just communicate rather than avoid. Sad to say likely this company is a scam, only delivering crummy watches it has in stock. Buyer beware I say.
30 november 2023
Review zonder uitnodiging
Antwoord van DownUnderWatches
Dear Sam,
Thank you for your feedback. We understand your concerns and sincerely apologize for the lack of communication and the delay in providing tracking information. We truly appreciate you giving us the opportunity to address this matter.
We take the authenticity of our products very seriously, and we can assure you that all items sold are genuine. We recognize the importance of clear communication, and we are actively working to improve our response times to ensure a better experience for all our customers.
Again, we truly appreciate your patience and hope to resolve this matter to your satisfaction. If you have any further questions or need immediate assistance, please don’t hesitate to reach out directly.
Best regards,
Sophie
Orient Bambino V4
A beautiful watch delivered expediently within three working days! Outstanding service and I will definitely order again.
13 november 2023
Review zonder uitnodiging
Antwoord van DownUnderWatches
Dear Gary,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
I have had a great experience with DUW
I have had a great experience with DUW. My first purchase arrived very quickly it was not my preferred choice and I decided to return it and wait for my preferred choice to come back in stock. I ordered this and it arrivced just as quick. The whole process of returning my purchase and requesting a refund was so fuss free, easy and timely. The customer service I received from Lily and Sophia along the way was also great. I would not hestiate to purcahse from DUW again.
20 oktober 2023
Review zonder uitnodiging
Antwoord van DownUnderWatches
Dear Janelle,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Saved $150 and watch arrived in 2days
I have to say I was delighted with the service and the watch I ordered through Down Under Watches, and consequently have shared their details with at least x4 friends who were equally impressed. I was really delighted at the saving I made buying the watch from them instead of directly from Fossil, saving of around $150, and it arrived in 2 days! The packaging was great, and the watch was in a very stylish tin. Everything was perfect and my daughter’s boyfriend absolutely loved the watch. I will definitely use them again.
20 september 2023
Review zonder uitnodiging
Antwoord van DownUnderWatches
Dear Samantha,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Happy customer!…
Great service through email any questions were answered. My watch arrived on day 4 after order. Very happy customer!
5 oktober 2023
Review zonder uitnodiging
Antwoord van DownUnderWatches
Dear Simon,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Faulty Watch- refuse to refund
Faulty Watch, broke down on the first day. Sent it back through the Amazon refunds system (was made to pay my own postage) They claim that they never recieved the watch and refuse to pay. This was only after they complained that I left them a bad review on Amazon. It was scanned in, in the post office and there should be a record of it been sent. This is not the first time that I have returned something to Amazon- but the first time that I have had an issue. This company has a bad reputation for selling counterfeit watches from Singapore with invalid warranty identifying numbers (google search them). They also Trade under the Company name of CW Watches on Amazon- so beware of that.
19 augustus 2023
Review zonder uitnodiging
Antwoord van DownUnderWatches
Dear David,
Sorry for the inconvenience.
We always strive to provide the best service and prices to our customers. However, it seems that you have not even placed an order with us and left this negative review which we think is unfair and misleading.
Best Regards,
Sally
Fantastic customer service
Fantastic customer service, very helpful and always friendly
5 juni 2023
Review zonder uitnodiging
Antwoord van DownUnderWatches
Dear Tracy,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.uk
Best Regards,
Sally
Great purchase experience
Easy purchase
Great communication
Expert shipping
Good follow up
Highly recommended
1 juni 2023
Review zonder uitnodiging
Antwoord van DownUnderWatches
Dear Robert,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.uk
Best Regards,
Sally
The website was very easy to navigate…
The website was very easy to navigate and importantly had watches I was interested in at the right price.
6 mei 2023
Review zonder uitnodiging
Antwoord van DownUnderWatches
Dear Joev,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.uk
Best Regards,
Sally
Secure packaging in original box, fast and free shipping
I love that the watch is packaged securely in its original box, and the shipping is not only free, but very fast too, via DHL Express.
15 april 2023
Review zonder uitnodiging
Antwoord van DownUnderWatches
Dear Syed,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.uk
Best Regards,
Sally
Very good range
Although my first choice of watch was out of stock, DownUnder contacted me promptly offering a refund or choice of a different watch. very pleased with my second choice of watch and prompt delivery too.
15 maart 2023
Review zonder uitnodiging
Antwoord van DownUnderWatches
Dear Warren,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@citywatches.co.uk
Best Regards,
Sally
Fast process time and delivery
29 januari 2023
Review zonder uitnodiging
Antwoord van DownUnderWatches
Dear Noel,
On our part, we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Great value and service
Website was very easy to use although the search function is not perfect and the Sort by Price did not seem to work. Transaction was very easy and product arrived quickly and as advertised. Overall very happy to buy from this vendor again.
28 januari 2023
Review zonder uitnodiging
Antwoord van DownUnderWatches
Dear Tim,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Bloody hopeless!
Bloody hopeless!! Twice I've purchased a watch; twice they've processed my order and then advised me the watch I selected is out of stock; twice they offered a refund but only for the watch price and not the international transaction fee.
It's pretty simple guys...don't process the order unless the product is in stock. Crooks
13 oktober 2022
Review zonder uitnodiging
Antwoord van DownUnderWatches
Dear Customer,
Thank you for sharing your experience with us.
We could not find any associated order. As you have place the order, please let us know your full name, order no. and email address that would have been associated with your Order. We will ensure that your issues are addressed. Most respectfully we have found your review to be misleading to our readers. Our thousands of customers from around the world will testify to the authenticity of our watches and our service.
We would also like to inform you that we don’t charge anything extra to the customer. Please contact to your bank or credit card company for the additional deduction you have faced.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
I have just received my order #128099
I have just received my order #128099, thank you! I haven't taken the watch out of the box yet but it looks good.
I must say, there are some negative comments on internet and I was also unsure of my purchase initially. The 1st email I wrote soon after my purchase (17 August 2022) and the Australian customer care phone number I tried did not get a response and I was uncertain if the company is genuine or if I have lost my money. The first response came after a couple of days assuring me of the shipment and from that point onwards, DHL was great. I received timely updates and my watch arrived today, 25 August 2022 i.e. 8 days from Singapore - Australia due to an initial technical glitch with the order as per company warehouse.
I am satisfied with the purchase and with the company - DownUnderWatches.com.
25 augustus 2022
Review zonder uitnodiging
Antwoord van DownUnderWatches
Dear Joginder,
On our part, we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
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