From start to finish the salesperson Jennifer made us feel welcome and listened to what we wanted. There was no pressure to buy but once we found our perfect mattress the whole process went off smooth... Toon meer
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Lees wat reviewers zeggen
Matt, here on the Isle of Wight couldn't have been more helpful. He is an excellent Ambassador for the company. My wife and I popped in late yesterday to research our next mattress and, becaus... Toon meer
Very helpful lady called jade went round every bed/ mattress till I found the one I wanted i had a delivery date that suited me,
The in store experience and the delivery team experience were excellent. The products had some faults. The cloth on one bed base at one side had a scuff mark which nearly tore the cloth about... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
Gunville Trading Estate, PO30 5LG, Isle of Wight, Verenigd Koninkrijk
- 01983654323
4,9
Uitstekend
257 reviews
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Zo gebruikt dit bedrijf Trustpilot
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Excellent service
Good, responsive service in the showroom. Everything ran to time and was painless. Delivery well organized, on time and customer sensitive (use of slippers for in house installation). Overall, excellent communication. Also liked the interval before seeking customer review.
21 februari 2025
My whole experience with dreams was a…
My whole experience with dreams was a pleasure from start to finish … jade in the Newport store couldn’t have been more helpful pleasant and lovely , a credit to her employer … a perfect sales assistant… sometimes very rare these days . Mrs Parker .
21 februari 2025
The delivery staff were helpful.
The delivery staff were helpful, polite and asked if they should put their protective overshoes on, I told them not to bother! They carried my new mattress up stairs and removed my old one, without hassle.
11 februari 2025
Dreamly nights 💤💤💤
Was quick and guys were very professional. Lots of storage under bed. Very comfortable and looks good.Tbankyou Dreams .
14 februari 2025
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Antwoord van Dreams - Isle of Wight
Good morning,
Thank you for taking the time to leave us feedback.
I am sorry to hear that you are unhappy with your mattress.
I tried to call you a short while ago to discuss this matter in more detail. However, as I could not reach you, I have sent you an email and I look forward to hearing from you soon.
Many thanks,
Kishan
Service was very good when purchasing
Service was very good when purchasing, helpful and patient advice. Delivery process was excellent. Communication of delivery date, time prompt, accurate and timely. Installation and assembly neat, clean and tidy.
24 januari 2025
All very efficient and happy with the…
All very efficient and happy with the outcome! Thank you
2 februari 2025
Excellent service from ordering bed at…
Excellent service from ordering bed at dreams to delivery.
31 januari 2025
Great service but room for product improvement
The service and help choosing a bed was second to none. And regarding the comfort of the mattress we were advised to buy after laying on their test mattress, we couldn’t be happier. My only comment would be on the bed frame itself. The 5ft wooden frame houses two separate single beds as the bed is electric. The bedside tables that are attached to the frame, are rendered useless once you have used the electric buttons to raise the headend of your mattress. Once you’ve done this the bedside table is behind you (to the side but behind you) and it is impossible to reach anything off of it. It could be improved by incorporating a slide out shelf/tray to accommodate this need. Also the drawers are extremely difficult to pull in or out whilst in the bed. It is a shame because it is an expensive product, that looks beautiful but is let down by this one thing.
8 januari 2024
Review zonder uitnodiging
Great service in store and at the door!
Great service in store and at the door!
Was welcomed in store and my enquiry was dealt with quickly. Ony waited a few days for delivery and despite not paying for delivery to the room the guys were happy to do it anyway. An excellent experieince from start to finish
14 december 2024
Good service in the shop as very…
Good service in the shop as very helpful.
Good delivery service.
12 december 2024
Love my new bed
Love my new bed! The service was great from the start inc the technology to find my perfect mattress! Thank you so much! Would always recommend!
14 december 2024
Not the same as display model
The mattress received was a lot firmer than the display model and has not broken in, causing us back pain.
15 november 2024
Antwoord van Dreams - Isle of Wight
Good afternoon Peter,
Thank you for taking the time to leave us your review and for speaking with me today.
I am sorry that I caught you at time that was inconvenient for you.
I have sent you an email as agreed with some information, and I do hope to hear from you soon.
Many thanks,
Kishan
Wonderful Customer Service. from Dreams branch…
I bought a mattress from Dreams branch in Newport, IOW, and the customer service received especially from Jennifer was outstanding. Very happy with the purchase.
2 december 2024
Review zonder uitnodiging
From stepping through the door right…
From stepping through the door right through to the completion of delivery, we received nothing but friendly efficient and helpful service.
Nothing was any was any trouble including changing the delivery date.
Well done Dreams Isle of Wight
1 december 2024
New mattress
Mattress choice in the shop made easy by helpful and friendly assistant and all our queries resolved. Mattress arrived on time by cheerful delivery guys. Mattress isperfect
19 november 2024
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