We were treated with professionalism and courtesy by Paul who clearly knew his subject inside out and was able to provide advice and choice to help us decide on the right mattress for us. He was also... Toon meer
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Lees wat reviewers zeggen
Paul at Coypool store was brilliant. Amazing Knowledge of the products and answering any questions we had. Would have given 5 stars but when we purchased our bed we did not have any option for a deliv... Toon meer
Bought a new mattress from dreams after trying all the stores that are in the same vicinity. We went back to dreams and bought the one we liked from dreams. Callum spent alot of time talking us throug... Toon meer
Greeted with the offer of tea or coffee,l by one of her colleagues, very welcome after battling the traffic, Jane, with whom I had spoken the previous day, showed me the bed bases I'd identified as p... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
Unit 2 Coypool Retail Park, PL7 4FB, Plymouth, Verenigd Koninkrijk
- 01752874174
4,9
Uitstekend
368 reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very happy with purchase and it lives…
Very happy with purchase and it lives up to the product
22 november 2024
Paul was extremely helpful
Paul was extremely helpful, me and my partner went to dreams and had a look around two weeks ago, we tried several mattress and thought we’d have a think about it, we walked away and discovered we were going to go back, so today we went back in to purchase, Paul got us to use the sleep machine prior to today, he offered us a drink also showed us pillows and mattress protectors which we also purchased 5* customer service
16 november 2024
Review zonder uitnodiging
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Absolutely horrible
Absolutely horrible! Definitely sold me a dream…. Horrible customer service. They had no idea what they was talking about! Also pretending to be a manager was laughable. The bed was made by dreams which I spent money on and they didn’t make it correctly causing it to break within a week of buying it. Bad quality. The after care from dreams was very poor and I’m very disappointed.
9 oktober 2024
Review zonder uitnodiging
Antwoord van Dreams - Plymouth Coypool
Good afternoon Lucy,
Thank you for taking the time to leave us your review.
I am sorry to hear that you bed is faulty and I apologise for any service issues you encountered.
I certainly want to look into your order in more detail so I have requested your order details via Trustpilot and I hope to receive this soon.
Many thanks,
Kishan
Dreams mattress
Mattress really comfortable, very reasonable price, helpful friendly staff
8 november 2024
Comfortable new beds
Friendly, knowledgeable and un-pressurised sale. Delivered on time and installed by the delivery team.
10 november 2024
I had a very pleasant experience…
I had a very pleasant experience choosing a new mattress at Dreams, Plympton Plymouth. Paula helped me to choose the correct level of support and was extremely knowledgeable and helpful. The delivery guys, kept me well informed on timings and were very polite and slick. So far I have had very comfortable nights' sleep and I am pleased with this product.
27 oktober 2024
We came on to buy 2 mattress and was…
We came on to buy 2 mattress and was served by Paula, who went though our different needs, was very helpful and friendly, we left to look at different options and did not feel pressure to buy straight away, when we came back just as good as before would recommend for both customers service and quality of bed and delivery. Would definitely go back again.
21 september 2024
Customer service A+++
Customer service great, and the delivery drivers were great too - on time and as described, all at reasonable cost!
4 oktober 2024
Delivered on time and the delivery…
Delivered on time and the delivery people were very pleasant and helpful.
Both beds were set up and both are comfortable and look great.
11 oktober 2024
Excellent service in store
Excellent service in store. Took time to go through options. Several time, and helped to entertain two you children while we tried and decided. Paul (I think) from Plymouth store was great.
Quick delivery, excellent bed
6 oktober 2024
Perfect easy to assemble amazingly…
Perfect easy to assemble amazingly comfortable just all round 👌 many thanks
6 oktober 2024
Assistant was great very helpful to… I think his name was Paul
Assistant was great very helpful to guide us to the right choice for us .
5 oktober 2024
Paula in Plymouth
Paula in Plymouth is a credit to the company. Extremely friendly and helpful and took time to understand our needs and recommend products based on this. Thank you Paula!
30 september 2024
Review zonder uitnodiging
Great service
Great service, served by Paula in the store who was knowledgeable on the products and patient and friendly with my indecisive daughter!
Items delivered promptly as expected.
Highly recommended. Thanks
28 september 2024
Customer service was excellent
Customer service was excellent
The knowledge and support of the team members was fantastic. Loving our new bed!
8 september 2024
It was very easy to order online.
It was very easy to order online.
Delivery was on schedule, and the 2 guys were great. Put the bed where I asked, and explained the brochure. Would definitely use Dreams again.
6 september 2024
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