We were treated with professionalism and courtesy by Paul who clearly knew his subject inside out and was able to provide advice and choice to help us decide on the right mattress for us. He was also... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Paul at Coypool store was brilliant. Amazing Knowledge of the products and answering any questions we had. Would have given 5 stars but when we purchased our bed we did not have any option for a deliv... Toon meer
Bought a new mattress from dreams after trying all the stores that are in the same vicinity. We went back to dreams and bought the one we liked from dreams. Callum spent alot of time talking us throug... Toon meer
Greeted with the offer of tea or coffee,l by one of her colleagues, very welcome after battling the traffic, Jane, with whom I had spoken the previous day, showed me the bed bases I'd identified as p... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
Unit 2 Coypool Retail Park, PL7 4FB, Plymouth, Verenigd Koninkrijk
- 01752874174
4,9
Uitstekend
368 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great service from start to finish
Great service from start to finish. From entering the store to get into bed for the most comfortable last night sleep I've had in about 20 years.
8 februari 2025
Good no fuss experience
22 januari 2025
Great service in the store and delivery.
1 februari 2025
The sales lady was excellent
The sales lady was excellent. Friendly, knowledgeable and helpful.the delivery was on time and bed base brought right to my door. Value for money and great service
30 december 2024
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
We feel badly let down
The bed we got turned out to be just as hard as the orthopaedic bed we ditched for it.
Went back today to find that to change it would cost almost as much as we paid for your bed in the first place - £ 590 v £370 + £ 90 switching cost!
Not mentioned at purchase when we were told we had 100 nights to decide about keeping it at.
24 januari 2025
Antwoord van Dreams - Plymouth Coypool
Good afternoon Mike,
Thank you for taking the time to leave us your feedback and for speaking with me today.
I am glad we could discuss this matter in more detail and I look forward to hearing from you soon with the aim of helping you finalise the exchange of your mattress.
Many thanks,
Kishan
I visited Dreams at Coypol Plympton
I visited Dreams at Coypol Plympton, on Saturday 18 th January. I had the diagnostic test… & also told him I suffer with chronic back pain, & have already had 3 bad experiences with other retailers. But unfortunately the young male assistant didn’t stick to the recommendations on the list. I felt like he was more interested in selling the most expensive mattress RATHER than the one that would have suited me most ! !
18 januari 2025
Review zonder uitnodiging
Antwoord van Dreams - Plymouth Coypool
Good morning Rebecca,
Thank you for taking the time to leave us your feedback.
I am sorry to hear that you are not happy with the service you received in store.
In order to gather some additional information about your experience, I have requested your contact and order details via Trustpilot and I do hope to hear from you soon.
Many thanks,
Kishan
Friendly staff
Friendly staff, patient and helpful and made sure to get us the best deal.
Efficient delivery too!
17 november 2024
My new bed is superb the delivery team…
My new bed is superb the delivery team were great, thanks to Jack and his young assistant (name not known) The store is a beautiful place and Paul was perfect , excellent in every way. People, you do not need to go anywhere else for a new bed. GO TO DREAMS.
23 december 2024
Review zonder uitnodiging
Paula who dealt with me was excellent…
Paula who dealt with me was excellent throughout, the putting together with my sons help was ok apart from draw fronts the red line marker could have done with pilot holes as you have to consider carpet for the wheels and can be tight if you don’t move them slightly off the red marker that’s all great bed strong and a really good price in the Black Friday deal ,, I’ve already got a tempur mattress and even going for the spring slats at extra cost was ok but I’ll be tempted to get a softer mattress with yous at a later date much apppreciated and well done to Paula many thanks
15 december 2024
Great shop staff
Great product, flexible on the delivery and really helpful staff in store, Paula was extremely helpful
8 december 2024
Excellent service
Excellent service, very friendly and supportive. Made our experience pleasurable.
6 december 2024
Lovely bed.. zzźzzzzz
We needed a new bed and as our previous one was from Dreams they were our first choice again. We were not disappointed. We used the bed machine to determine what our sleep positions meant. We now have a fab 2.5 drawer divan bed with a natural topped mattress. It is bliss... can't praise the staff enough. Well done Dreams at Plympton...
30 november 2024
Very good experience
Had a really good salesman who took time to explain different types of beds.
Placed an order and delivered in the timescale given.
22 november 2024
Professional service
Professional service, knowledgeable staff (Paul), great communication and a mattress that's sorted by back out. Full marks all round.
22 november 2024
Very happy with purchase and it lives…
Very happy with purchase and it lives up to the product
22 november 2024
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.