If you want really good service and great advice this is the place to buy a bed . Sandra was great very helpful and when we changed our minds and changed our order Sandra changed it all for us with n... Toon meer
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Lees wat reviewers zeggen
Thanks to dreams in Redditch and salesmen Steven who was most genuinely helpful and knowledgeable of his job we are now the proud owners of a beautiful king size lift up divan tempur springless n... Toon meer
Good customer service but issue with product missing velcro More concerning is that Dreams website states that beds are made at Oldbury in the West Midlands whereas mine was stamped MADE IN... Toon meer
Bedrijf heeft geantwoord
Excellent service, great friendly staff, fab communication. New mattress delivered and old one taken away from first floor flat in around 10 minutes max. Cannot fault. Would highly recommend from poin... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
Unit1 Washford Trade Park, B98 0GZ, Redditch, Verenigd Koninkrijk
- 01527353144
4,8
Uitstekend
231 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I have to say I was very impressed
I have to say I was very impressed. The lady who took my order was very polite and helpful and made sure I was ok with everything. The day my mattress was due to be delivered they called me in the morning to confirm everything. They said they’d call 5 minutes before they arrived which they did. When they arrived they bought my mattress upstairs and nothing was too much trouble for them. Very polite guys.
6 februari 2026
Great store and fantastic team.
We came into the store late December while visiting family after ordering our bed frame online and immediately we warmly welcomed. Myself and my partner seen to by Alice who was very friendly, knowledgeable and made sure to find exactly what would be best for our comfort and needs. We were quickly set up on the mattress tester to see what would be best for our comfort and sleep style. She was very helpful with all the questions we had about the different types of mattresses as we tried out a nice variety. We were never felt rushed or inconvenient for needing to take a moment to think our options over. We were offered hot beverages by other members of staff as they all helped us with their product knowledge, experience on what would be preferable. Alice and her lovely colleague Nicky were so patient and helpful as we discussed our preferred payment plans. Even as we had to wait for approval for our plan they were very helpful in making sure that we didn’t have to wait around for the plan to approved by putting things through for us. Despite our worries they were always very clam and reassuring. They were really helpful on making sure we saved money and got the best mattress for our money. As we were still waiting for delivery date for our bed frame they both made sure to help us, letting us know that when we got our delivery date to call them and they’d sync our mattress delivery with our bed for our convenience. Over all great experience and lovely staff. Would recommend.
31 december 2025
Review zonder uitnodiging
Excellent service and efficient…
Excellent service and efficient delivery and set up of the new bed including the removal of the one which was being replaced
25 januari 2026
Excellent service
Excellent service, great friendly staff, fab communication. New mattress delivered and old one taken away from first floor flat in around 10 minutes max. Cannot fault. Would highly recommend from point of entry into store right through to delivery.
23 januari 2026
Review zonder uitnodiging
Very easy to find the right bed with…
Very easy to find the right bed with the young lady in store and delivery and construction was all done when said. My mom has found the bed very comfortable 👍
3 januari 2026
Brilliant service & products
Steve at the Redditch store was brilliant, we used the Sleep Match, tried several beds based on Steve's suggestions and decided on a silent night. The process was easy, relaxed and even offered a cup of tea. The bed itself is lovley, very comfortable and along with tempur pillows it's made a difference to my neck and back pain.
13 december 2025
Review zonder uitnodiging
Excellent Service
The advisor, Stephen, was excellent and fully appreciated our requirements - and fulfilled!!
23 november 2025
Review zonder uitnodiging
Super service, super comfy mattress
We ordered our super king mattress from our local branch late October, which arrived mid November.
From the sale person in the showroom to the two gents delivering, it’s was wonderful service.
Only just had our bedframe (another company) delivered Friday so have had two wonderful nights sleep.
We also purchased cooling pillows and a cooling mattress protector and all high end value
14 november 2025
Excellent
Dreams redditch really welcoming, salesman made us coffee, they went through all the options, Great prices
21 november 2025
Review zonder uitnodiging
Excellent service from start to finish
Excellent service from start to finish. Store was friendly and inviting, Jack was great, knowledgeable and spent time getting to know what I was looking for. Ordering was simple and straightforward, delivery was excellent. Two person delivery, on time, no mess. Quality service all round. Thanks Dreams!
11 oktober 2025
Excellent staff in show room and…
Excellent staff in show room and delivery.
Product, King size double mattress, extremely comfortable
29 maart 2025
Excellent customer service from Nicky…
Excellent customer service from Nicky and Steve. Nicky had to amend delivery dates on several occasions due to moving house.
Delivery guys again Excellent, on time, assembly and very informative.Would definitely recommend.
5 oktober 2025
Great advice from the salesperson when…
Great advice from the salesperson when we purchased our bed and prompt delivery on the promised day.
4 oktober 2025
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