Hamida (at the Tottenham Court Road store) greeted us warmly and assisted with professionalism and a friendly attitude. We were offered a refreshment and pillows to use to try out the beds. She did th... Toon meer
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Lees wat reviewers zeggen
The salesman Mr Atif was informative , patient and offered alternatives , he put no "sales"pressure I took my time l left and went back the following day .I had 2 questions , I bought the mattres... Toon meer
Staff at the shop are very friendly and knowledgeable. We prefer firm mattresses, and the nice gentleman helped us find the perfect one for our new flat here. Plus, we got the bank holiday discount,... Toon meer
Excellent customer service by Larry at Tottenham Court Rd, London. Larry was great, he is kind, helpful, professional and gave us time to try the different mattresses without being really pushy which... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
180 Tottenham Court Road, W1T 7PD, London, Verenigd Koninkrijk
- 02045523550
4,5
Uitstekend
299 reviews
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We had excellent service from the…
We had excellent service from the moment we walked in and delivery was very prompt- mattress is amazing, so big thank you all round to the team at Tottenham Court Road!
16 juni 2023
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Dreams - What customer service?
I bought a mattress from Dreams. During the whole sales process, I was never told it is "acceptable" for the mattress to sag within the first year. For the price you pay, you would expect a quality mattress and product.
I tried to resolve the issue, but got told it is "acceptable".
sorry, but this is NOT acceptable to me. Own up to poor quality and mis-information.
13 juni 2023
Review zonder uitnodiging
Antwoord van Dreams - Tottenham Court Road
Good afternoon,
Thank you for taking the time to leave your review. A certain degree of settlement in a mattress is normal wherever it is purchased from. This is confirmed on the mattress care guide on our website, as well as the care instructions for your mattress.
We have arranged an independent inspection of your mattress which has found that the settlement is within the threshold deemed acceptable by industry standards.
I am sorry I missed you when I called, however I have left a voicemail. I have also sent an email and look forward to hearing from you.
Kind regards,
Simon
An Absolute DREAM
A BIG thank you to the staff at DREAMS Tottenham Court Road for superb and quality Customer Service. You truly went out of your way to assist me to find the perfect mattress and make my shopping experience 1st Class👍 Having just left John Lewis' (on Oxford Street) disappointed at the condition of their mattresses on display, I was ready to just go home. It was serendipitous that I remembered Dreams, just around the corner. I am happy to report my mattress arrived as promised and I am delighted with it. I highly recommend this store. 👌
16 mei 2023
Great customer service
Great customer service, saw the product on line and rang to speak to an adviser. Really helpful and took my order over the phone. quick and great delivery.
22 mei 2023
The Dreams shop at Tottenham Court road…
The Dreams shop at Tottenham Court road has a great team that understands the customer's needs and offers good service when looking for a new mattress. The choice of mattresses is great and quality is outstanding. Having a test machine that checks which mattress works best for you, is a great additional feature.
31 mei 2023
Review zonder uitnodiging
Delivery based on each one needs
Overall it was good. Barring the long term Delivery example Me being an expat in London my requirements is I need to sleep on the mattress which is comfortable for me which Dream Does But not keeping all the samples variety is not correct approach to Business. Too long time gap between order time and Delivery time😏
5 mei 2023
Veryhappy times. happy with my new mattress so…
Very happy with my new mattress so comfortable and a good night sleep.
30 april 2023
True professionals
True professionals.Very satisfied with the selection, prices and delivery. Top salesman answered all our questions, gave us great advice. Excellent service.
27 april 2023
Excellent quality and brilliant service
21 april 2023
Great communication from start to…
Great communication from start to finish. Really love the product and it was a competitive price.
14 april 2023
Faultless Service from Nesti
I had such a positive experience from start to finish. I was helped in store by Nesti, who was knowledgeable and extremely patient. Delivery to Scotland was arranged and everything went exactly to plan, with the mattresses delivered bang on time. Faultless service and deliciously comfortable mattresses. Thank you!
21 februari 2023
Review zonder uitnodiging
Post purchase experience is not good
Sales team will not be interested in listening once i made a purchase.
Post purchase experience is not good.
18Apr2023- hi Leane, I haven’t received your call on Monday.not sure if I missed it.
9 april 2023
Antwoord van Dreams - Tottenham Court Road
Good Afternoon Monika,
Thank you for taking the time to leave your review I am sorry to hear of your unhappiness with the service in store.
As requested I shall give you a call on Monday so that we can discuss further.
Kind Regards
Leanne
Staff very helpful found exactly what I wanted with his help also with getting my old bed disposed off well done Tottenham court road branch would not hesitate to recommend Dreams. Jackie F
Welcoming and very professional would recommend Dreams
1 april 2023
Great service from start to finish
31 maart 2023
I I am happy am happy for the bad and Keatera’s…
I am happy for the bad and Keatera’s for healpp he name Lucas
28 maart 2023
Bea's customer service
Bea's customer service, was totally excellent.
No hard sale, recommendations based on my needs.
Really happy with the service received, highly recommended.
25 maart 2023
Review zonder uitnodiging
Excellent service.
Excellent service in store, took the time and trouble to help me find the right mattress for me and within my budget. Very impressed with the delivery service quick, polite and helpful. I had been to two other stores previously and found Dreams to offer the best customer service.
25 maart 2023
Fantastic experience from the Gentleman…
Fantastic experience from the Gentleman who assisted us with the purchase, the delivery ran flawless and we were updating constantly on the delivery day/times. Delivery was excellent and the delivery men were friendly and professional, Big shout out to the Dreams team !!!!!
2 februari 2023
Great Buying experience great Product!!!
Loved the shopping experience at Tottenham court road showroom. The team did body type and sleeping side diagnostics using special device installed and recommended the mattress. While the recommended mattress were out of our budget. The store had a lot of options to choose from... The product was delivered 10 days laters and is amazing.... Would highly recommend this store and dreams mattress
12 maart 2023
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