Dreams - Tottenham Court Road Reviews 

Friendly, to the point and reliable.

Staff were very helpful in identifying my needs for a mattress, talking me through the options, and giving me a sensible number of options to try (enough that I saw a range of styles, not so many it was overwhelming), all around the right price point. I walked out with exactly what I wanted, at a great sale price, in about 20 minutes. My only slight gripe is that I would’ve liked an earlier delivery date, but the 2 weeks I’ll be waiting seems not unreasonable.

Really helpful, attentive and felt we left there having made a purchase that was the best one for me. Nesti was really great

Knowledgeable staff in shop, coupled with efficient delivery and assembly service. But most of all a great bed and the most comfortable mattress I have ever slept on.

My purchase was delivered earlier than expected, but not a problem. The delivery men were polite, and removed all the packaging etc and took it away.

Was kept up to date throughout the entire process by email. Delivery was bang on time. The staff were very professional, and cleared up after the bed was put together. After a short tutorial on the mechanics of the bed. They left and I was very happy 😁

Extremely overpriced. Especially avoid buying mattresses from dreams. These guys charged me 1300 pounds for a double bed and a mattress. I now managed to find a better king bed and a premium mattress at half the price. Please shop around and don’t go to their store (it’s a trap)

The salesperson in the Tottenham Court Road store made me feel welcome and made an effort to understand what exactly I was looking for. He was friendly, informative and helpful and that is what encouraged me to make the purchase. I'd previously visited other stores in the same road to look at beds but nobody had attempted to help me so I'd ended up leaving those stores.

Great experience with Dreams at TCR, London. Very friendly, helpful and knowledgable staff. Whole process of buying a new mattress was made very easy. Would recommend!

Our recently purchased sofa-bed was uncomfortable as sofa. Seat was too wide from back to front, so only a really tall person with long legs would be able to sit comfortably, both in upright or reclining mode. My husband and I now have back-aches. Contacted Tottenham court road shop at once, but was told it was not covered by the guarantee, and they could not exchange or return it. Action?

So pleased from start to finish it was a brilliant experience. I’m over the moon with the mattress I chose

Really friendly, knowledgeable and not pushy sales team. Made the process much clearer and easier for us.

Plenty of stores with good selection of quality beds and mattresses, we went to two stores and were happy with the final choices.

We sleep a good chunk of our lives, we deserve to make it a good quality sleep, every time.

I visited the Tottenham Court Road Dreams store where I was looked after by Larry the store colleague. He was super friendly has a wealth of experience and product knowledge. He certainly helped me understand what was the best mattress for my needs. Larry thank you so much for your excellent level of care and support during my purchase. I cannot wait to receive my mattress. I would recommend Dreams and definitely if you’re in the area visit Larry he will be sure to make you feel at home whilst you pick out your next bed.

Excellent service, knowledgeable Consultant, quick delivery

The staff at the shop are very professional and give good, objective advice that caters to the special needs of the customer. We were looking for a firm mattress in the low/ medium price range and got shown mattresses in the relevant price range. The sales person did not try to sell us anything expensive.
There is a large range of mattresses one can try out in the shop, which is very important when buying mattresses.
Dreams offers good services around the delivery of the mattress and takes away the old mattress. Delivery times were short and everything went smoothly.

We had excellent service from the moment we walked in and delivery was very prompt- mattress is amazing, so big thank you all round to the team at Tottenham Court Road!