Hamida (at the Tottenham Court Road store) greeted us warmly and assisted with professionalism and a friendly attitude. We were offered a refreshment and pillows to use to try out the beds. She did th... Toon meer
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Lees wat reviewers zeggen
The salesman Mr Atif was informative , patient and offered alternatives , he put no "sales"pressure I took my time l left and went back the following day .I had 2 questions , I bought the mattres... Toon meer
Staff at the shop are very friendly and knowledgeable. We prefer firm mattresses, and the nice gentleman helped us find the perfect one for our new flat here. Plus, we got the bank holiday discount,... Toon meer
Excellent customer service by Larry at Tottenham Court Rd, London. Larry was great, he is kind, helpful, professional and gave us time to try the different mattresses without being really pushy which... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
180 Tottenham Court Road, W1T 7PD, London, Verenigd Koninkrijk
- 02045523550
4,5
Uitstekend
298 reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Was very happy with my experience at…
Was very happy with my experience at dreams all the staff very happy to help and understood exactly what I was looking for also a great choice of mattresses would definitely recommend visiting dreams for a new mattress
31 januari 2024
Review zonder uitnodiging
Very efficient and polite delivery
Very efficient and polite delivery. Good product. Very satisfied.
26 januari 2024
I now sleep better than before
I now sleep better than before. I now sleep between 7/8 hour at night peacefully. Without going to the bathroom
28 januari 2024
Great experience.
28 januari 2024
Excellent Service. When ordering on line I chatted to an…
When ordering on line I chatted to an employee who was most helpful. He advised me how to pay for uplift of my old mattress then phoned me to complete my purchase. Excellent service,
I was advised or the delivery time which was adhered to.
26 januari 2024
Buying a new mattress
The whole process of selecting the correct mattress for us, advice and service was excellent. Delivery and removal of old mattress ditto. I can confidently highly recommend Dreams.
21 januari 2024
High Quality Customer Service
We’ve brought a bed from Tottenham Court Road dream home and the customer service was excellent. They’ve helped out with your needs, we’ve felt comfortable to express what we exactly wanted and we are happy with the outcome. I would like to thank Bea especially for providing high quality information on their products and she has provided a comfortable and special experience for my daughter and I. With her help, we’ve gotten a very comfy and high quality bed for my daughter. I recommend any future customers to visit Dreams Home at Tottenham as the whole team are polite, friendly and welcoming!
28 december 2023
Review zonder uitnodiging
Hi-tech mattress assessment
Testing the mattresses in-store was great fun - especially the computer-controlled assessment. Loads of beds to try too. Delivery as promised and now we have the perfect mattress/bed combination (although the mattress appears a few CMs short for the frame).
14 december 2023
The bed and the mattress are very good…
The bed and the mattress are very good and delivery and assembly were on time and professional, performed by very nice people.
8 december 2023
Great frame and mattress
Great frame and mattress. It exceeded my expectations, very pleased with it.
7 december 2023
Very Happy Customer!!
James at Tottenham Court Road was extremely helpful and knowledgeable about the beds on offer. All my order was delivered on time and I was kept informed every step of the way. Pleasure to do business with Dreams and highly recommend them.
2 december 2023
The delivery came on time
The delivery came on time. But I started using after 4 or 5 months later. Within two weeks I can feel the ring poking me. I start having back pain so I added it from top on. But still day by day got so uncomfortable. I have to get rid of it now to get another one because my hundred day trial is started when I bought it. Is the worst mattress I ever bought in my life.
27 november 2023
Review zonder uitnodiging
Excellent customer service by Larry at…
Excellent customer service by Larry at Tottenham Court Rd, London. Larry was great, he is kind, helpful, professional and gave us time to try the different mattresses without being really pushy which was fantastic. So nice to be looked after and treated right respect, a rare event these days! We purchased exactly what we wanted and can't wait to sleep in our lovely new bed.
25 november 2023
My bed is very good and looks very nice…
My bed is very good and looks very nice and the mattress is really comfortable and good on the old backside worth the money
18 november 2023
So helpful knowledgeable and friendly
5 oktober 2023
Very polite , professional service.
Good communication, very polite and efficient service.
5 oktober 2023
Great bed
Went into the shop on Tottenham Court Road for advice on an ottoman bed, the salesman was super helpful
We bought it online that weekend as the sale was ending
Delivery guys arrived on time and put all together and it looks great
28 september 2023
Delivery driver was very polite.He…did explain clearly.
Delivery driver was very polite.He finished job and cleaned everything and took all rubbish.
28 september 2023
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