Hamida (at the Tottenham Court Road store) greeted us warmly and assisted with professionalism and a friendly attitude. We were offered a refreshment and pillows to use to try out the beds. She did th... Toon meer
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Lees wat reviewers zeggen
The salesman Mr Atif was informative , patient and offered alternatives , he put no "sales"pressure I took my time l left and went back the following day .I had 2 questions , I bought the mattres... Toon meer
Staff at the shop are very friendly and knowledgeable. We prefer firm mattresses, and the nice gentleman helped us find the perfect one for our new flat here. Plus, we got the bank holiday discount,... Toon meer
Excellent customer service by Larry at Tottenham Court Rd, London. Larry was great, he is kind, helpful, professional and gave us time to try the different mattresses without being really pushy which... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
180 Tottenham Court Road, W1T 7PD, London, Verenigd Koninkrijk
- 02045523550
4,5
Uitstekend
298 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great bed and a great service from the…
Great bed and a great service from the two guys that came to assemble the bed. They were polite and courteous and very efficient 👏👏👏👏
14 juli 2024
Third mattress bought from Dreams!
Third mattress bought from Dreams!
It’s great! Sleeping really well; no backaches, no scrabbling to get in or out of bed easily.
All the admin was smooth and easy and the delivery was a real Dream !
28 juni 2024
Excellent customer service
Excellent customer service. Georgia (Tottenham Court Road branch) was especially amazing! Thanks all for a great experience.
21 juni 2024
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Misleading return policy
Saw a mattress online, called the store to ask info and they suggested I come try it. I did and ended up buying the mattress at the store. 100 day exchange policy is clear, but so is the fact (see online info on large item returns) that returns are possible, within the normal 14 days. I called the help line and was told they will not take the mattress back with a refund (there is no other mattress I like there), because I bought it in store. Dreams, it would be normal for you to accept returns.
10 mei 2024
Antwoord van Dreams - Tottenham Court Road
Good Afternoon,
Thank you for taking the time to leave us your review and for speaking with me earlier.
As discussed our 14 days returns policy does only apply to orders placed on our website however I am happy that we have managed to come to a suitable outcome.
I have sent you an email to confirm what we had discussed.
Many thanks,
Faye
Great service all round
Good advice instore and then an easy to use website to finalise the order followed by an excellent delivery service. Notifications in advance of delivery and then to confirm the time slot the day before and day of delivery. Half price too as part of the Easter sale. Fully recommended.
21 april 2024
Helpful staff
15 maart 2024
Great bed very comfortable and very strong. The mattress is great
Great bed and mattress the base is very strong. Pleased
15 maart 2024
Very happy with my purchase also…
Very happy with my purchase also received great customer service thank you
10 maart 2024
Very bad experience bed least 3 months …
Very bad experience bed least 3 months being late my poor son with on top my order was dely by ware house messing send me frame with a mattress, very upsetting and plus customer service fairly poor still waiting manger for Compensation
8 maart 2024
Antwoord van Dreams - Tottenham Court Road
Hello Anthony,
Thank you for taking the time to leave your review and for speaking to me over the phone just now. Again, please accept my sincerest apologies for any inconvenience caused by the delay to your delivery. I am pleased that we were able to agree to a resolution. If you need anything else, please do reach out to me.
All the best,
Simon
very happy with the mattress which…
very happy with the mattress which seems so far to be amazing value.
purchase and delivery experience faultless.
would use again and recommend.
7 maart 2024
Nice comfortable bed delivered on time.
1 maart 2024
Really smooth process
2 maart 2024
Helpful, Friendly, Easy!
All the staff were helpful, informed and friendly. They made the process very quick and easy, and got our new sofa to us within a week of us visiting the store.
31 januari 2024
From beginning to end - seemless
From beginning enquiry in store to delivery, I’ve been super impressed with Dreams. The customer service was second to none. Such friendly, helpful staff without pressure to buy and helpful delivery team. Thankyou!
11 februari 2024
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