Dreams - Tottenham Court Road Reviews 

Recently visited Dreams, Tottenham Court Road to look at a bed. Within 10 mins I had found and bought the perfect mattress for us. The customer service was amazing. And I’m so grateful as it’s not always the case in London. The manager of the shop is very thorough and conscientious. Which means the rest of the shop runs well. He has trained the staff well. Josh who served us was exemplary. Not pushy. Just perfectly helpful and interested. So, thank you very much !

All great. Buying it was easy and quick (thanks to Oliver TCR Branch. An excellent salesman I have to say) and the mattress is amazing.

Great experience, from start to finish. Walked into Dreams in Tottenham Court Road, completely clueless, was greeted by store manager Michael, who spent time with me, talking over options, eventually found a great mattress, must say the other staff are great too, all smiling, and said goodbye as I left. Delivery day, arrived, and yet another Michael, and co worker both polite and friendly, sorted everything for me. Would definitely use dreams again….and pay rises for your excellent staff.

I got a very good service at Dreams the gentleman was very helpful and explained the different types of beds units and mattresses. I was happy with the end result great customer service. The two gentlemen the came to assemble the bed were very nice and friendly. The bed was assembled quickly and I am pleased and happy with my bed.

The original sales assistant I dealt with called Atif, was superb. Sadly something went drastically wrong with the order and was canceled without my knowledge. Annoyingly and ridiculously a staff member insinuated I had cancelled it without any valid proof. It was a nightmare trying to get to customer service and was passed from pillar to post. Finally it was rescued again. And in turn my order was unnecessarily delayed.
On the positive side the delivery guys were faultless.

Super good product and flawless customer and delivery service! Thank you the Dreams team!

Good delivery service

I have bought my mattresses from Dreams over the years. I keep going back to Dreams because their products are great - well they have to be, because they are a specialist outlet and not a department store. This time my experience was equally as good; the staff in the shop are friendly and efficient and the guys who delivered my mattress were really helpful too.

(Update: A day after posting my initial review, I received a phone call from Wayne at the company. While he did apologise, the conversation was disappointing. His tone felt dismissive, and I was told they are not legally required to offer any compensation. He attempted to justify the situation by offering a free delivery service, which wouldn’t have been necessary if all items had arrived on the original date we agreed upon. This response only reinforced my dissatisfaction and added to the frustration. There was no genuine accountability or real effort to make things right. I do not recommend buying anything from this company unless you're prepared to deal with similar frustration and lack of support.)

I am extremely disappointed with my recent experience ordering a mattress from one of your stores. Despite paying in full at the time of purchase, my delivery did not arrive on the agreed date, and worse, I received no communication or update whatsoever. I waited the entire day before calling the store myself, only to be told that my order didn’t even appear in the system.

While the store manager eventually re-entered the order, the earliest new delivery date was a full week later. I raised the issue of compensation at the store, but was told they couldn’t handle it and that I would need to contact customer service directly. I then took the time to write to your customer service team, outlining the entire situation. However, it’s now been over a week (8 days to be exact), and I’ve received no response.

Today, the mattresses finally arrived, but the mattress protector, part of the same order, has still not been delivered. No information has been provided about when it will arrive. This is particularly furthermore, as the protector is meant to be used from day one to keep the mattress in good condition. It should have arrived with or even before the mattress delivery, not after.

This experience has been frustrating and unnecessarily time-consuming. I expect a formal apology from your company and fair compensation for the inconvenience, lack of communication, and delivery delays. At the very least, I would appreciate a response from someone in a position to resolve this appropriately.

The delivery was seamless- The delivery guys bought in the new one and took the old one so quick and so careful it was amazing
Good service in the store too.
All in all a very good experience

I have had the worst service ever with dreams Tottenham court road. Unhelpful staff and frankly really rude. I will not recommend dreams Tottenham court road to anyone. Please stay away from that store it would save you unnecessary stress. Spend your money elsewhere

Lovely mattress

Good value for money, especially in the top end ranges.
Initial visit was off putting as pressure sales tactics were tried to be applied by one guy ("This offer will end today!" - it never does, the weekday stickers do actually rotate and "You can lock in this price by paying a deposit today... even if you don't choose a specific product, it will apply to all, BUT ONLY today!" - seriously...!).

The salesman identified my needs in terms of bed and advised me well on 4-5 different one. I had time to try and look what worked best for me. The delivery was very efficient (even though they had to walk 5 flight of stairs). I am very satisfied with the mattress! Thanks.

Spent about an hour trying different mattresses and pillows. The help was great, and both the mattress and the pillow are wonderful~

My wife and I sleep soundly on our new mattress and pillows. Staff at the Tottenham Court Road branch were knowledgeable and happily spent time letting us try & re-try numerous products. Delivery was punctual and hassle-free.

Michael was extremely patient and knowledgeable, answered all my questions and walked me through all the options since I had zero understanding of what the options were.