Hamida (at the Tottenham Court Road store) greeted us warmly and assisted with professionalism and a friendly attitude. We were offered a refreshment and pillows to use to try out the beds. She did th... Toon meer
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Lees wat reviewers zeggen
The salesman Mr Atif was informative , patient and offered alternatives , he put no "sales"pressure I took my time l left and went back the following day .I had 2 questions , I bought the mattres... Toon meer
Staff at the shop are very friendly and knowledgeable. We prefer firm mattresses, and the nice gentleman helped us find the perfect one for our new flat here. Plus, we got the bank holiday discount,... Toon meer
Excellent customer service by Larry at Tottenham Court Rd, London. Larry was great, he is kind, helpful, professional and gave us time to try the different mattresses without being really pushy which... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
180 Tottenham Court Road, W1T 7PD, London, Verenigd Koninkrijk
- 02045523550
4,5
Uitstekend
298 reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Good selection of mattresses including…
Good selection of mattresses including higher end brands, the staff were friendly and allowed me to try them without pressuring. Delivery was easy and on time, and I’m very happy with my new mattress.
2 februari 2025
Delivered on time great communication…
Delivered on time great communication throughout
27 december 2024
Everything went according to plan
Everything went according to plan, I was really pleased with the service I received.
30 december 2024
Excellent speedy and efficient removal…
Excellent speedy and efficient removal and delivery. Excellent notifications re delivery time
10 december 2024
A happy customer
This was the first time ordering from Dreams and I was absolutely thrilled with my experience. The team in store were extremely helpful and considerate, the delivery and assembly team were simply the best! Rob and Nathaniel were a dream (no pun intended). They assembled the bed taking extra care, cleared any rubbish and were very respectful.
Cannot wait for my second delivery
8 december 2024
Great vendor
Great vendor, trying many different types of mattress and good excellence recommendations!
7 december 2024
Very professional on time very polite…
Very professional on time very polite great service
Thank you
22 november 2024
Mattress is comfortable and delivered…
Mattress is comfortable and delivered on time.
10 november 2024
Highly satisfied
High quality matless and very helpful staff at the shop. The delivery was very smooth too. Very happy with the service overall.
8 november 2024
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Good bed and mattress
Good bed and mattress. Sales person who did the deal needs a bit of skills development though. They forgot to give me the mattress bag for the recycle service, so I had to go back and get it. Also neglected to try and sell me a mattress protector which I bought when I returned to get the mattress return bag. I could have been sold on a more expensive mattress too, but no effort was made. Advice on getting ready for the recycle service was also lacking at the point of sale.
1 november 2024
Antwoord van Dreams - Tottenham Court Road
Good afternoon Anthony,
Thank you for taking the time to leave us your review. I also want to thank you for your time on the phone and for the additional feedback.
We will be using your feedback to ensure this is addressed very positively and constructively.
Many thanks,
Kishan
Very comfy TheraPur king size mattress
We purchased a king size mattress from Dreams at Tottenham Road London. Wonderful being able to test out a number of mattresses in store, and having the support of salesperson who answered all our questions. Always good to know their 100 day return policy, but we are finding our new mattress and pillows so comfortable, I don’t expect that will be necessary!
8 oktober 2024
Great delivery crew
The delivery crew still completed the delivery to my flat on the 5th floor despite the lift being out of order - complete heroes!
20 oktober 2024
All good thank you it's a very good…
All good thank you it's a very good night sleep 😴 💤
12 oktober 2024
Polite helpful staff
On the day a guy in shop was extremely helpful, he made me a drink and put me on a bed that measures your best mattress, which we found super friendly made me laugh too. Delivery was efficient and speedy and the mattress is a dream I love it!!
19 oktober 2024
Service was great
Service was great. Delivery guys came on time and were respectful and friendly.
24 september 2024
Good service in show room and during delivery
The sales people in the showroom were informative and not at all pushy and helped me choose the best option within my budget. The delivery was smooth and efficient despite the sofa bed having to be carried up three flights of stairs. The delivery men knew the product and were able to set it up and remind me how it all worked.
27 september 2024
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