Duluth Trading Reviews 288

WORST.COMPANY.EVER!!! If there is even the slightest chance you may need to send merchandise back for a refund under their 1-year warranty, DO NOT BUY FROM DULUTH TRADING CO. I have been waiting for my refund for THREE MONTHS!!! I call religiously every two weeks and am given the exact same response every time: "not sure what's going on with your account. I'll send this over to a supervisor and we'll get this handled for you right away." TOTAL BS! Be warned - this is not a company who is concerned about customer satisfaction or cares how much of their customer's time and money they waste.

In response to an ad on Facebook for a 72 hour sale, I assembled an order. After placing said order, I received a message that my payment wad declined, please try another method of payment. Several attempts were made using different cards were met with the same message. Same results the following day.
My question, is this some kind of a joke? Or are the folks running this site that incompetent.

I purchased an e-gift card from them for 25% off regular price! I used some of it but then misplaced it. I used their live chat service and Leslie Z worked so hard for me to help locate it! The best part is that she thanked ME for being patient! Their customer service is top-notch and their products and stores are always so great! I wish I could give Leslie and the rest of them 100 stars!

Requirement for working - must be stupid ?

Living in the UK, I had never heard of this company. Out of the blue I received an email into my private account confirming an order.

Tried logging onto the website but it would not accept me from here in the UK - so I ignored it after checking my bank etc.

Next I receive an email saying item despatched - again checked no debits, so I emailed them asking for an explanation as to why they were contacting me.

This scenario went on through 5 or 6 of their Customer Agents over the course of a week who all could not read, and sent stock advice to check my accounts.

Meantime I checked the tracking and the items had been collected by someone in America.

Losing patience I tried again - all I wanted to know was WHY my email account was being used, I was in the UK and had never heard of them.

Guess what the reply was..........

Stupidity from them is the only way to describe this, meantime I have kept checking my accounts just in case.

Pathetic Customer Service

I'm not exaggerating with the one star. My husband ordered a shirt and a belt. The sent him two entirely different items. They insist (after e-mails and phone calls) that their "Hassle Free" returns will cost $8.00. There is no return label. I'm pretty sure we could contest the entire transaction, as he recieved orders he did not, in fact, order, and he never received what he paid for... but who's got time for all of that? It's best to avoid companies who don't really treat their customers right.

You might not think much of it, but what’s in the profile pic is more than just a name. It’s who finally got things moving again.

I’ve had this happen to me twice where I placed an order, I got an email confirming my order, and then nothing arrives. When I check on the order, it’s like it never existed. From what I was told from customer service there was a problem “with my payment method” and that they charge the card not when I placed the order but days later when they are ready to ship it. I’m not sure what is going on, or if they’ve been flagged for fraudulent orders. There was no issue with my payment. Also, they never sent an email stating that they couldn’t send out my order as an example, it is Father’s Day weekend and I have nothing that I preplanned in purchased as a gift.

Be careful and make sure all the information on your order is correct. Once you hit the buy button nothing can stop the order. Not even calling with 15 minutes of receiving email confirmation. I hadn't purchased anything in 10 years or so. My how things have change. Beware.

SO I AM...WAS GOING TO SPEND $106 THEN WHILE CHECKING OUT I WAS INFORMED THAT I STILL HAD TO PAY FOR SHIPPING. $13.99 AND I JUST SAID, NAH. I WILL JUST BUY THEM SOMEWHERE ELSE. MAYBE NOT FROM DULUTH, BUT I THINK ANYONE WOULD LOVE TO TAKE MY $106 DOLLARS AND NOT CHARGE ME A BOGUS SHIPPING FEE. JUST LOOK AT MY ORDER HISTORY WEB28858681 WEB20560621 WEB19165774 WEB19165319 WEB18764594

I have been buying Duluth products for years. Most products are good quality but very pricey. I will boycott all Duluth products going forward that are not American made. I have recently purchased at an even much higher price American made work pans from 1620 WORKWEAR. And will continue to do so until Duluth offers an American made choice. Bring it home Duluth!!!

First, I'm very impressed with the quality. I sliced my leg open on roofing sheet steel, about 1/8" deep, but the pants didn't tear. At all. Very comfortable and convenient. But.... The sizing is TERRIBLE. Im a 6, but their sizing says I'm a 00 or XXS, not my typical Medium. So I give them 4 stars to get theit sizing corrected. Stop vanity sizing. If some is a size 12, don't label them a 6. Sort of inconvenient to return and exchange. But they have a 1 years tags in return policy so I'll be driving to Knoxville from Johnson City to return. But I definitely recommend their overalls. I'm a farmer / construction worker and love them.

Bought a pair of shoes, (american heritage),didn't wear them much at all and the soles are falling apart....bad.
I barely wore them out of the house!

Left rear pocket has a tear at the corner stitching. The quality of work or materials has deteriorated. The only thing that goes in that pocket is a plastic swipe care. The size of a credit card. The pants are not even a year old. To save money I should have shopped at my local Walmart. Wish I could have attached a picture.

i purchased buck naked mens underware 4/2025 the material is junk compared to the ones i got a couple of years ago also this company will not answer text , e-mails with ? i will not be buying from Duluth anymore buyer beware very high priced also shop around

This company lack professionalism and relaybility. I ordered to Israel which is IL but they shipped to Is which is Iceland.I sent two mails and got the same replay that it has shipped to Israel. In chat one rep said the payment was declined which was not true and another rep on phone named Cathy said
she contacted FedEx and it was fixed,which also turned false. In the end, yesterday on chat Norma said shy fixed it to IL but it can take a bit of time but eventually it arrived to Iceland.They we're OK enough to refund but how much effort to change country is beyond
reason for old company not to mention their claim in the end that they cannot contact Fedex.is there a company who cannot call their carrier? Very strange indeed

Duluth sent 4 shirts via On Trac. Two weeks after shipping In Trac said they delivered it. It was NEVER delivered. Contacted Duluth and they said they would send replacement shirts. Two weeks later not a word from Duluth. This company used to be good. I recommend Duluth until they can get their services back together. TERRIBLE CUSTOMER SERVICE!

Your new commercial sucks and I will not be purchasing anything else from you.

I requested for my funding back three week ago (successful) throu...
I requested for my funding back three week ago (successful) through the company on my profile pics/ headline and the (account) is still not open I will Not put my money on it again...

They don't stand behind their products. The No BS warranty is garbage, complete joke.

Used to love this place but now they can’t seem to get an order right no matter what. Can’t talk to anyone and they make you pay to ship back wrong items sorry Duluth but no more. Cathay is gonna love you guys