Duluth TradingReviews 

Duluth sent 4 shirts via On Trac. Two weeks after shipping In Trac said they delivered it. It was NEVER delivered. Contacted Duluth and they said they would send replacement shirts. Two weeks later not a word from Duluth. This company used to be good. I recommend Duluth until they can get their services back together. TERRIBLE CUSTOMER SERVICE!

Your new commercial sucks and I will not be purchasing anything else from you.

I requested for my funding back three week ago (successful) throu...
I requested for my funding back three week ago (successful) through the company on my profile pics/ headline and the (account) is still not open I will Not put my money on it again...

They don't stand behind their products. The No BS warranty is garbage, complete joke.

Used to love this place but now they can’t seem to get an order right no matter what. Can’t talk to anyone and they make you pay to ship back wrong items sorry Duluth but no more. Cathay is gonna love you guys

Order 6 pair of underwear. They send me 3 shirts and a pair of pants. They won’t send me the correct order until I return the bad order I got! No sorry no offer of a future discount. Nothing!!

Ordered pants on black friday, they took a month to show up. Processed a size exchange a week later and they never showed up. Now the size is out of stock after spending hours trying to talk to customer service. It is such a joke company anymore. Will never spend money here again.

I have made many purchases over the years and I have never had a bad experience ordering. I will say that as most companies these days costs are high and goods are not always as good as before. But I still like the fit and finish of their clothes. They have a lot of sales and if you are patient there are good deals to be found. I would definitely say if ordering around the holidays or before a weekend I would expect things to be on the slower side.

Bought some ladies overalls and "Duluth Reserve Joggers" over last years Black Friday Sale. The sale price was amazing and the products are even better. They are comfortable, sturdy, they dont upset my chickens... the pants are for sure my new favorites and my husband is jealous. They deserve way higher than 1.5 stars for the quality alone.

The Duluth Trading company had been my primary clothing supply because of their larger sizes. I'm taller and for a long time rounder. You used to be able to count on the quality but they now get the vast majority of their goods produced in Viet Nam. I have no issues with foreign work but in this case they have made lower quality goods than were previously available, and they raised the price... considerably. So, quality down and price up is maybe what a board of directors wants but not consumers.

This company is a mess. Literally no customer service other than ai chat. They are making me pay return cost for their mistake. Late items, no ability to cancel due to lateness. Do not buy from them. You'll regret it

I ordered a wool jacket for myself and a sweater for my wife. The fit was quite loose. My jacket has wool facade on the outside and synthetic material on the inside with something like a plastic garbage bag liner in between. I could use it as an all-weather portable sauna. All in all, I think I paid way too much for what I got. I will not be making further purchases with Duluth. Please do your research before buying things based on perception. A lot of times perceptions are based on marketing.

Disappointed they don't make small sizes at all for women. Missing 24/25 completely from inventory. A shame.

Discovered them by chance looking for honest boxer reviews. Ive placed 2 orders so far, they have regular specials and are a lot less expensive than similar quality brands. I think they will be my go to for clothing from now on...

Your merchandise does not come with a packing slip or return label enclosed with your order. So if you want to return something or exchange something, you have to have a printer because they want you to print out the label and print out a packing slip to put inside of the package and then you have to return it. It cost $7.95? to return a package And you can’t pack multiple orders in one box each one has to be separate. Most companies at least send a list of items purchased with the package received and a return label. I won’t be dealing with Duluth anymore.

Returns…It can probably take you days to speak to someone if you cannot print out your return label.
Or if you’re interrupted in the middle of a return it will take you hours to get in touch with a customer service representative.
Cheap, cheap, cheap company, as far as hiring enough company representatives, if you ever have to contact them for any reason. I HAVE BEEN ON HOLD NOW FOR OVER AN HOUR!

WTF is wrong with your company? Your product is decent. I have purchased quite a bit. Simply to get a FEDEX tracking number for my latest order via chat, email, or telephone is absolutely frustrating. Its a freaking tracking number!!!! the number on my order status on your website only shows the last 4 numbers. All of your schtick isnt working for me. Do Freaking Better!!!

Ordered underwear from Duluth on 12/23/24. Received email the next day station label created, awaiting carrier. Contacted Duluth on 1/6/25 to check status as it still showed not picked up by carrier. They put in a replacement order and emailed me a return shipping label for "when the original order arrives". Still no original order and no replacement order. Then received a form letter from the 'CEO' apologizing for the poor service and how much better Duluth was going to be, It went to all customers, I'm not special. I called today to request a refund since nothing showed in transit. Escalated to a 'manager' when was told the same thing, they are on the way. Explained to the manger my situation and requested a refund. First was told, the same, on the way, when stated I still wanted a refund and if they showed, I would send them back. Said she couldn't do this, then later said, " I could give you the refund today, but you'd have to go through the hassle of sending them back. I said ok, I have a label already. Then it was" NO, I can't do a refund, you misunderstood."
Got online and found there are multiple complaining of the very same thing.
I.m out $75, but the CEO of Duluth send me a form letter, along with thousand more to customers without their merchandise,
Does the term 'Class-Action" come to mind?
I plan on taking the $250--$300 I've spent with them since before and after Christmas back to the local store for a refund and take my clothing needs elsewhere.

I just made my first ever order to Duluth Trading. I ordered 6 pairs of men’s underwear, 2 each of 3 different styles (Buck Named, Dang Soft, and Armachillo), all at a great price compared to similar products elsewhere. I ordered right between Christmas and New Years so it was understandable that it took a few days to ship. Once shipped, my estimated arrival date shifted a few times in the tracking, but that was FedEx not Duluth.

I got the underwear last week, and the quality seems great, color and designs were exactly what I ordered, fit was perfect, and they are so comfortable. These are my new favorites - I’ll be purging some old pairs and buying more.

I thought it was weird when I got a notice apologizing for having dropped the ball and not keeping up with holiday shipping and how they are going to do what they can to fix their process, until I came here and saw all the 1-star reviews. Maybe I got lucky, I did not experience any of those frustrations. Sounds like they are aware of their failings and trying to fix it, so I wouldn’t hesitate to buy more from them.

I placed two orders on December 30th totaling nearly $200. Both orders were immediately charged to my credit card. Since then, I have received absolutely no correspondence from Duluth. I've checked both orders several times - both were waiting to be packed until today, 1/8, when they were both cancelled. Again, I received no notice of this - Duluth has simply erased them. I have received no refund and now need to initiate multiple credit card chargebacks. According to the many other reviews, this is Duluth's new standard of operation. I'll never be ordering from them again.