Duluth Trading Reviews 

Duluth pooped the bed this holiday season. Placed two orders in November and still have not received all items. One item was ordered in store and never got processed by the warehouse so I had to get a refund bc they had no more of what I ordered in NOVEMBER. The other oreder shipped 2 of 6 items and I Still have not received the balance. THey took my $ though. Customer service was a TOTAL JOKE. Could not get anyone on the phone, through chat or email despiter MULTIPLE attempts. Bottom Line-DO NOT ORDER ANYTHING FROM DULUTH. Unless you can physically take it out of the store, don't bother. THEY SUCK

I should have read the reviews before ordering because the negative remarks are very similar to my experience. It's been so frustrating dealing with this company. I ordered Christmas gift on Dec. 14 and received them today (Jan. 2) Of course, the recipients did not get these gifts because we are no longer in their state. I was forced to purchase gifts from a local store. I called 3 times waiting more than 30 minutes each call and finally hung up. E-mails did not work, either. I like their clothes, but refuse to go through anything like this again. How a company operates like this is beyond comprehension!

I placed an order before Christmas. The shipping was very slow, I ordered 6 items and only two were shipped but I was charged for 6. Tried calling with no sucess, emailed them no response. What has happened to this company used to have no problem, the items were on sale now I have paid double reg price for what I received.

, I have been trying to get a hold of Duluth by chat and phone for a MONTH and cannot get through. I’ve waited up to 45 mins each day and can’t get anyone so then I started emailing and still NOTHING!!!

I placed an order on December 1st. I received NO order confirmation BUT ALSO NO charge/pending charge to my credit card.

I waited 7 days and nothing. I checked w The credit card company and they confirmed no charge.

December 7th I placed a second order. I used a different credit card and immediately got a pending charge, but did not receive an order confirmation. However, with this second order place, I did receive a shipping confirmation and then my order arrived.

I thought everything’s fine but then all the sudden that first order I placed on December 1st shows up and finally after I received this order in hand, it charged to my credit card.

So in conclusion, I do not want the second order and I like to send it back free of charge please.

I placed my order online December 12, requesting that it be shipped to our daughter's home in Florida where we were traveling to spend Christmas. Within minutes of placing the order online, I received an email confirmation: "We've received your order and we're currently hustling to get it ready for you. We'll send you another email with tracking information just as soon as your order ships. Your order is currently being processed and cannot be changed or canceled."
10 days later we arrived in Florida. The package was not there - which is only then when I realized I had not received an email with tracking information. I immediately sent an email asking for the status of my order. I was informed I would receive a response in 3-4 days due to the high volume of holiday online orders. Calling customer service would be over 75 minute wait time and I did not have that luxury.
Day 4 I received an email announcing 'Your order has just shipped, arriving January 7th.'
Christmas has come and gone, we arrived back in Minnesota yesterday, and the package is apparently still heading to Florida.
I have currently been on hold with Duluth Trading customer service department, now 68 minutes. I have 18 minutes remaining. How they respond to rectify this situation will determine whether I will ever shop at Duluth Trading again. The best I can do, however, is to share my experience here, as many many others have done.

I got a $500 Duluth digital gift card for Christmas, 2024, but Duluth online order checkout will not accept the card number and pin # for my purchase. No way to communicate as their phone call recording and chat line both AI state that due to high volume wait time is 60-65 minutes. ????

Ordered Christmas gifts on 12/10 /24 it's 12/ 26/ 24 no gifts . If you call customer service, you will wait over one hour for a person to pick up the phone. Now my Christmas gift purchase will arrive on 12/30/24. I guess it's a happy new year gift.

I placed an order on December 16th. When I didn't receive a shipping notification I sent an email to customer service. No response. Placed a call to customer service and was told that my order would ship on the 23rd and I would receive it by Jan 2 or 3rd. Not too happy but I had some wiggle room because my family is coming in on the 3rd. As of today I still haven't received a shipping notice. Called again (wait time on both phone calls was over an HOUR). I was told today that my order STILL HASN'T SHIPPED! Now I was told that it will ship on December 30th and I can expect to receive it TEN DAYS after that. Apparently they only ship by pony express. Customer service refused a request to speak to a supervisor and refused to expedite shipping. Absolutely unacceptable. You are in retail. Christmas is your lifeline. If you can't do the job then you need to close your doors. What angers me most of all is that you knew you wouldn't be able to fill my order in a timely manner and outright LIED about it so that I couldn't take my business elsewhere prior to

I think Duluth has nice clothes.
However, I'll NEVER shop with this
Co. again. I ordered my family's gifts
On 12/8/24. After a week and three days called to see where my order was. I was assured my order would be delivered in time for Xmas. Received an email for delivery on 9pm
24th. Never came. Called Duluth at 930pm Xmas eve. Was told didn't know where my order was. Today, Xmas, I've no presents for my family.
Thank you Duluth, for a DAM bad Xmas morning! You're heading for Bankruptcy from your poor service!

Nightmarish customer service in that you are offered 3 ways to communicate with a rep, but they all involve long waits. I finally got through on phone and explained that the tracking for OnTrac said my package was delivered, but no it was not. They finally agreed to refund my card, which they said would take 3 - 5 business days. The kicker is that after two weeks of "it's on the truck" and "no it's not," it arrived in a tattered package after they agreed to refund me. Am I going to wait over an hour on the phone to let them know? Nope, I wrote an email. Maybe they will respond, but they didn't respond to any others except with a "bot" telling me they'd get back to me.

The rep I did talk to was kind and understanding. Her name was Jessica, and she was the only plus in the whole situation.

By far the worst when it comes to shipping. Placed an order before thanksgiving and still waiting on one item out of 6. Shipping says two items were shipped together for the last items I am waiting on and then delivered today,get an update that the other item that’s not with it is now shipped today. Emailed them and all I get back is “sorry we’re busy” well so is everyone else. First and last time I will ever order from this company.

I placed an order on December 12th and it didn't ship until Sunday, December 22nd! If that's not bad enough, Duluth sent it USPS and I won't receive it until December 30th. When I called about the order after not receiving any information for a week, the wait to speak to someone in customer service was 52 minutes, so I just gave up. Pathetic!

DO NOT ORDER FROM DULUTH TRADING CO. I've been a huge fan of their products on the past, but they are clearly now selling products they don't have in stock, but they don't tell you that in advance, and they don't honor refunds regardless of the issue. I ordered November 29th, one coat for my husband's main Christmas Gift. It was on sale, and in stock, yet it's been a month, there NO TRACKING UPDATE, no ability to chat or text customer support....you can only call their 800 number t0 hold for a minimum of 80 mins which I've done several times but was never answered and I had to hang up to take care of my kids. This is preposterous!!!! Tomorrow is Christmas eve and I now have no new coat for my hubby.

I wanted to pay extra for expedited shipping, but only standard 7-10 day was available. They charged me $200. But still the item has not shipped. They are using our money to buy more out-of-stock inventory because THEY failed to properly ensure they had the man power to support the busy Holiday season. I run a very large, successful e-commerce store, and I am a one woman show. I do tens of thousands of orders per month, and have never once offered an experience such as this to my customers. This is. Deal breaker for me...I will never again order from a company that works this way. This may just ruin them. Very sad....whoever at Duluth Trading Co. gave the thumbs up to hiring Ontrac should be canned. It's a known fact Ontrac is a bunch of crooks. But now I see you, Duluth, as Duluth Trader Co. because you continue selling items that you do not have in stock, even though you say you do, and won't give refunds....that is a bunch of bullshit. You made your bed....

If I could leave zero stars I would. A. I ordered on December 15th and B. it never shipped which I found out today when I reached out because the tracking had never updated. It took 45 minutes for an agent to come into the chat. They said it would ship tomorrow. December 24, imagine that you can't ship out in a timely manner. She said they were behind in shipping. So fine, could I just cancel the order, it won't arrive in time. Their response: We are unable to cancel or modify any order once it is submitted.

So they never shipped it, now they'll ship it tomorrow, AND I can't cancel it.

I asked her to set up a return for the order and send the return label to my email. She ended the conversation without responding to my request.

Literally ended the conversation without providing a resolution. ZERO care in customer care. I will NEVER order from Duluth again.

I am extremely frustrated with your online store. I have one order that says it has been fulfilled but it has not. Another order I placed on December 15th because shipping was guaranteed by Christmas. Currently on 12/23 I have not received any communication that the order has even been processed much less shipped. At this point it might be a Christmas miracle. The only tracking I have is from Paypal that records the order as pending.

The absolute worst fulfillment and return experience I have experienced with online shopping. No updates on order status for over a week other than what they must have considered a cute note that read "Rest Assured, We’re Cranking On That Order" and provided no specifics. Return policy is you pay for return shipping ($10) regardless of the reason. Never again for me.

I'd give a zero if I could. Placed an order over a week ago. Email confirming my order. No update on shipping, my account shows no order placed. Credit card had shown order amount pending, now nothing on my credit card. Confident that I am now having to find other Christmas gifts last minute.

I understand it's the holidays and lead times are longer howeverI'm beginning to think Pony Express is back in business. I just received my 3rd delivery date for 2 SHIRTS‼️I am in Philly and my order has been to Utah, Nevada and now on its way to Ohio. I now realize there are locations in Pa. and NJ however I am a Senior and am not fighting my way through crowded Malls. This order is a one and done for me and Duluth Trading‼️🤬 I have to be honest here, the Lead Time needs to be addressed but the shirts I bought for my son-in-law.exceeded my expectations. I could not believe the weight for 2 shirts. Quality is great and the pricing for the product was even better. I a changing my rating based on product only.

There is no customer service to speak of...phone wait times are ridiculously long - 60-90 minutes. Chat is just as much of a joke and no response to email! Ordered 2 pr boxers on 12/1/24. Supposedly shipped, supposedly delivered on 12/17 - then notified they were mistakenly sent somewhere else. Tracking then said delivery on the 18 - then the 19 - then the 20 & 21. NO BOXERS!!!! Do Not Do Business with these people!!!!! The absolute worst!

As a couple of the other reviewers have mentioned, customer support is terrible. Was on hold for an hour and a half only to be told my order won’t be delivered until January 2nd! Three weeks for delivery is ridiculous, especially when they don’t even offer expedited delivery. In addition, I didn’t even sign up for the discount if you opt in for email advertising and I’m getting bombarded with emails from them. Of course, none of the emails tell me the status of my order!