Duluth Trading Reviews 

This is a great company as long as you go to a store or nothing is wrong with your online order. They sent my order with half of my items missing and replaced by completely wrong items. After waiting for an hour and half on the phone a customer service agent finally talked to me. I tell them the issue and then they put me on hold again before hanging up. After another 1.5 hours I still haven't been able to contact anyone. Something needs to change with their customer service department so they can actually handle issues when they come up.

I’ve always had a good experience with this company because I never had to return anything. But a shirt that I had bought for my son for Christmas was too big and it was a Christmas shirt so I returned it immediately and they had it in their possession by 5 December. You cannot reach this company now by phone not by text. They will send you an email saying they’ll get back to you in 3 to 4 days but they never will. He will not have this shirt for Christmas. I will absolutely never buy a thing from this company again, the worst customer service I’ve ever experienced.

What a huge disappointment with my order!!!! I placed an order on December 11th and just heard back today December 19th and the email started with "well oops....." That is unacceptable telling me one of my items are no longer available. I placed it order 8 days ago, you already charged me for my entire order and you said in the email that we won't charge fir the item I would never recommend this company to anybody just awful!

NO CUSTOMER SERVICE. PLACED AN ORDER ON 12/2/24 AND PART OF THE ORDER IS MISSING AND ITS NOW 12/19/24. THEY'VE MADE IT IMPOSSIBLE TO CONTACT CUSTOMER SERVICE WITH WAIT TIMES BETWEEN 60-80 MINUTES WHENEVER I CALL THEM. NO RESPONSE TO MULTIPLE EMAILS.

Made an order on cyber Monday. Duluth decided to use a low quality shipping carrier. ONTRAC they are TERRIBLE. Do you own research on this company they are trash. The VIP of shipping must not have heard of google search engine because a quick search would tell you everything you need to know about them. They are constantly losing /stealing packages. After waiting and hour and half to speak to a person at Duluth because they did not plan accordingly for the holiday season I was informed they would not fast track any shipping to make the issue right. ONTRAC claimed they tried to deliver the package on December 13th but was unable to due to "safety concern" I live in a single family residential neighborhood. The time in question I was also home. Like many others now I have security cameras ONTAC never was at my house. And now on December 19th they still have no attempted a redelivery. Duluth says there is nothing they can do about it or ship another order. They decided to put their reputation on line by hiring the lowest bidder now I will not be receiving my gifts in time or at all. DULUTH does not stand behind their name I would never recommend this company to anyone.

I placed an order on December 8th and it hasn't shipped 10 days later - at the holidays! I called customer service and all they could report is "it is taking 7-10 days" to ship. This is after waiting on hold for over an hour, basically, to find out absolutely nothing about the status of my order. If you want something by Christmas - order from someone else.

My order was short two items. I waited on customer service phone for an hour even though it said wait time was 1-5 minutes. Still waiting for chat over 30 min. Terrible job anticipating costumer repsonse to sale. I may open a dispute with Visa and let them handle it. To bad because I love there products. Update: I finally got through to costumer service. They were very helpful once I got through. I blame the management for for not having more service reps. Get your act together!

I ordered some products online on Dec 8th. I have a pending charge which means no money is taken from my account. I ordered Christmas presents but aren't getting them from you no doubt. Like another post on here you have NO staff to accommodate Christmas issues. It is an absolute waste of time to order from this company as they can't even email you anything about what is going on with the orders If I could give them negative stars' I would give the -1000000000000000000000000000000000000000 stars. Don't waste your time if you are attempting to buy a gift for someone. I will NEVER order from here AGAIN

This company might have some great deals from time to time but to be able to get a hold of someone to cancel an order you placed weeks ago and was billed for is ridiculous. Every time you try to cause it’s always one hour wait and then they suggest you chat online which just repeatedly gets you nowhere. This company has horrible customer service. I wouldn’t spend your money there. Pay a little more and get the better services you deserve!

One star is too high a rating for them. I have bought from them before and been happy with the products and hapopy with the in-store staff.The problem is with their online ordering which apparentlt they cannot handle at all.I placed an order on 12/7/24 and as of 12/17 it still has not shipped. This is unacceptable in this day and age. I have called twice and spent overe 2 hours holding to wait to speak to a person. They hgave beenn extremely unhelpful in every way possible. They can't or wont cancel they order, they can't tell me when it will ship, and they can't even go into the system and edit the shipping address because they are taking so long that if they do ever ship my order I won't be home to receive it. The worst experience I have had with an online company that is suppodsedly reputable.I will never order from this miserale company again.

I like their clothing comfortable fit last longer than other clothing brand I've ever owned.

The worst customer service! Still waiting on order placed weeks ago! Actually NO customer service- you wait and wait them a pre- recorded message states you have 30-45 minute wait. Duluth obviously has no idea that Christmas and Christmas orders are an annual event and have no business model to accommodate the Christmas ordering season.
Don’t waste your time and money with Duluth especially during the holidays!! One star is overrated for Duluth.

WORST COMPANY EVER!!! 3 weeks after order still haven’t received all my items! I tried calling customer service and no one ever answered. I was on the phone an hour. I tried emailing no one ever emailed me back. I tried canceling my order. They didn’t cancel it please for your sake don’t order from these people. They are AWEFUL!!

I made an order on November 30th and only received part of my order, a few pair of socks. The 2 round of the order wasn’t even mine, 2 buckets and a pair of work pants! Someone else must have gotten my women’s flannel shirt, women’s smartwool socks and soaps. Still can’t get ahold of anyone. My last email said they are out of a men’s fleece 1/4 zip, but they should have noticed that when I placed my order. Currently on hold for the last 1-1/2 hours. My wait time is the same as when they close. Something’s really wrong with their online ordering. Now I need to go buy other gifts, since I’ll probably never get the other socks

One of the items from my order did not ship with the rest of my items, it looks like it has been "processing" but there is no way to track it, it has just been radio silence for weeks. On top of it they sent me a package with someone else's order, and I am afraid I will not receive my actual item. Trying to get in touch with customer service is impossible. The chat portal gives you an estimated wait time and asks you every 6 minutes if you are still there. If you don't answer quick enough it kicks you out. I had an 8 minute estimate, waited for 27 minutes and missed the "are you still there" check in and got kicked out. It happened to me about 6 or 7 times and I still haven't spoken to anyone. I tried calling and the recording said wait time is over an hour. Idk if their plan is for you to get so annoyed you just give up?
Not planning to order from Duluth again.

Duluth does not seem to have the staff to properly support its Christmas order season. Second year in a row I placed an order in early December (the 4th), yet now on December 16 it has not been shipped out. 79- minute plus wait to speak with customer service. Duluth, despite its good products, excellent store staff, has turned into an 11-month store. Bet I don't get the entire order, like last year....... :(

I will not order again between Thanksgiving and New Year's.

Update- order finally arrived about 4 days post review. LaserShip handled a hiccup well though its software could be better - its staff was very good. But Duluth was very very slow to fulfill the order.

I am not sure what happen to these folks. But awful awful and throw a little more awful.

Order on 12/5 and yet to receive a shipping tracking number on 12/16/24. Emailed no answer, website chat, only able to talk to myself, and 800 no service line. Never able to talk to anyone whatever the method.

PLACED AN ORDER ON 11/29/24. HAS YET TO SHIP, CAN NOT GET AHOLD OF ANYONE ON LIVE CHAT, NO REPLY TO MY EMAIL, AND ON FOREVER HOLD ON THE PHONE. WORST CUSTOMER SERVICE OR LACK THERE OF I HAVE EVERY HAD WITH ANONLINE ORDER. I ORDERED CHRISTMAS PRESENT AND NOW NOT SURE IF I SHOULD ORDER SOMETHING FROM ANOTHER COMPANY, AND IF AT THAT IT MIGHT BE TOO LATE TO RECEIVE BY CHRISTMAS. AT THIS POINT MY ORDER SHOULD BE OVERNIGHTED AT THE COMPANIES EXPENSE.

I bought only TWO in-stock items. It took 16 days to arrive, the LAST shipment from about 5 companies to arrive for the holidays. I tried to call, it took 45 minutes on hold to get customer service to tell me sorry, it will come but I have to wait. NEVER again- go with other places. Dont bother with email, they wont answer them.

Placed my order on Nov. 29th, 2024 and Duluth had no problem taking my payment. My order was updated on Dec. 6th, 2024 and stated that a label had been created. It's now Dec. 16th, 2024 and the tracking number still says the carrier is not yet in possession of the package. I've tried calling every option, live chat, and even called at 7:01 am, they open at 7:00 and was put on hold with an anticipated wait time of over 2 hours. I will never do business with Duluth again and suggest nobody else does either.