Duluth Trading Reviews 

Well I placed my order last 12/3/24, received a confirmation email the same day after that day I haven’t heard from Duluth. I emailed two days ago but still haven’t heard from them. As I’m writing this review, I’m on the phone on hold for more than 30 mins now. I’m also on the chat still waiting to get connected with an agent for 1 hr now! My order doesn’t show in my account!!! Worse customer service ever!!!!!

I placed an order and never got a receipt or tracking info. They did place a hold on the funds in my bank. I attempted to contact the company. It took me more than 4 hours over 2 days to get someone from the company. I tried the live chat, no one ever came on to chat. I sent email and got a return mail saying someone will respond in 3 to 4 days. When I did get someone on the phone. I was told I would not get product for about 3 weeks. I asked to cancel the order and was told not able to do that. I will never shop at this store again.

First time ordering…..charged 11/20 to my credit card, sent me wrong package. I ordered women’s henleys and received MENS XLbuck naked underwear along with 2 pair of men’s size 38 cargo pants.

Remember…..they took my money on 11/20…. And would not ship my henleys until I returned THEIR INCORRECT SHIPMENT!!!
I was instructed to go to my library and print their label, then find a FedEx drop box and SEND THEIR ERROR BACK!!! Told them they could come get their package if they wanted it, as I certainly had no use for it. They refused…..I cancelled my order and am following up with the credit card company.I typically order from Neiman’s or Patagonia…..DULUTH HAS DECEPTIVE PRACTICES!!!! Do NOT ORDER ANYTHING FROM THIS SLAP SHOT RETAILER!!!

Also was LIED to by “Mary” when she said my order was being processed in one to two days, only to find out she had no intention of completing my order (per another obnoxiously rude ‘customer’(laughable) ‘service rep’until they received their incorrect order back. Sounded as if she “might” have a public high school diploma. RUDE, RUDE, RUDE, RUDE, RUDE AND YES……STUPID

Non existent customer service for online ordering at this time. There shipping vendor in my area. DOVER , NH. Is pittifly incompetent. Very sad to see the decline of what was a great company. All of there executives should be fired. Time to start over.

"Customer service" is horrible with this company! I have been trying to get in touch with them for days and I am kept on hold only to get hung up on. Live chat?? How about dead chat...is anyone working there?? I just want to know where the hell my order is...Is it coming before Christmas?? GET IT TOGETHER!!!!!

Unable to contact Duluth about my order by phone or email. No tracking number available for my order on the website. Waited and waited for customer service to answer my phone call and finally hung up. Worst customer service I've ever experienced.

They used to be good. The last two times I’ve ordered, it’s weeks to get shirts and underwear. I have now waited 8 days for an Orlando, Fl order that is sitting in NJ… never again.

Decided to buy from them on Black Friday online rather than in the store to beat the crowds. Place my order got a confirmation never showed up in my account though. Tried to call them sat on a hole for 20 minutes gave up. Decided to send him an email. Took him two days to get back with me and they apologize that they’re having problems at their fulfilment center. It’s been over a week since I placed my order and I still have no idea when it’s gonna be here. I’ve shopped in their stores and been happy but don’t buy online from them.

DO NOT order from them online. Wow. You cannot arrange for an easy exchange at all. I will have to contact my credit card company and just get a refund. They do not pick up there phone. They do not reply to emails in any consistent manner.

Horrible customer service. Called 2 times today, over 45 minute wait and still no answer Decided to email customer service. 4 to 5 days for a response......buy somewhere else

What horrible customer service. They accepted my order and have not given me any shipping or tracking data. Waited on the phone for hours. Also tried chat and email. Horrible! Buyer beware
Update as of Dec 20th. No confirmation yet. Will contact credit card to cancel charge due to fraud.

Tried to cancel order. No one answers their phone or responds to text bot, or email. Took my money before shipment. No shipment date set.

I’ve tried again to order from this company. As with the last time (approx 1 year ago), my order is accepted, my payment is valid and I’m sent a receipt. Now my order won’t track (not acknowledged as being a valid order), Duluth will not answer their phone, online chat or email to troubleshoot the problem. To say that their customer service is a joke is an overstatement. As far as I’ve experienced, there is no customer service. I’m done with this company.

Surprise ordering. As in if and when you get anything you ordered and assumed you might actually receive.

Partial order deliveries and waiting 7-10 days for an original packing notice seem to be acceptable to them. It's not to me.

They will send you the wrong item, ask you to ship it back, then tell you that the item you actually ordered is out of stock. So you'll never get your order and get stuck with shipping chores. Stay away.

Ordered several items, put in my cart, when I went to check out, several items were missing and other items went back to normal prices.
Bait and switch at its finest…

Horrible, deceptive company.they just lie to you when you have a problem and rip you off for there mistakes, they sent me the wrong items and want to charge me for the return instead of sending me the correct order. Incompetent thieves.

I used to depend on Duluth Trading for staples like their work pants, jackets, and particularly their mock-turtleneck henleys, which layered great under everything. But over the years, they started canceling a lot of things, or replacing them with really shoddy versions which superficially looked alike and had the same name in the catalog, but which wore out or fell apart almost immediately. And lately it's been a struggle just to get their web site to load. Like half the times I've tried in the last year it's been down, and it's down right now, and as been for more than two days. When I reached out to them, they didn't even know it was offline. They weren't using a web-site-uptime-monitor, and it's a month to Christmas, which should be just about their busiest season.

I love most of their clothes, especially the firehose pants and buck naked undies. Also like the flexibition pants. They have some real glitches to their online ordering which can be frustrating (something appears to be available on sale, but when you try to check out, it isn't - and they never correct it for weeks, so it feels like a bait and switch). I wasn't thrilled with how bad the snaps were on their old version of their dry on the fly shorts. These weren't cheap, even on sale, but became useless when the snap wouldn't stay fastened. They updated these now, but what if you own the old ones? I managed to get a seamstress to sew a button on and put in a button hole, and love the shorts, but this makes me wary. Still, I am a repeat customer because they design women's clothes with REAL pockets and functionality!

I have worn Duluth clothing for years and they are of the highest quality. I love the shirts that have the hidden buttons so that they don't gap at the boobs. I wear them for gardening. I have also purchased the sleeveless gardening shirts and they are favorites. They have excellent customer service. The clothes are very durable. I was very sad when my fire hose pants didn't fit anymore. They are the best for picking berries from my berry bushes. No thorns tearing my skin. Feels like a coat of armor. I'll be buying more items from them. Did I say I love the wallet I purchased from Duluth. I get more compliments on that one. I've returned items that did not fit many times without any problems. So disagreeing with the 1 star people. I give 5 stars.