Duluth Trading Reviews 

On the website order page, it showed the color I wanted to buy, so I bought 4 (Christmas presents), then once order went thru, it showed they were all in black- not the color I ordered.

No prob I thought, I've had this happen many times when ordering online, I can cancel the order quick and re-do it, but nope, says the orde can't be changed or canceled.

So still no prob, I'll find the customer service ph# (which took awhile), and I called...and waited on hold for 10 min, and the customer service person told me it could not be changed, or canceled. I'd have to wait till I receivd it, then call back to do an exchange. Pretty sure they won't be on sale anymore....

How does a big company like this not have the ability (or desire) to be customer friendly with ordering online issues? Wish I had read reviews beforehand.

Count me as a "Former" Duluth Trading Co customer!

I think their clothing has some cool features and suppose to be well made, love to try it.

But if you live outside the USA it is impossible to order online because their online web store doesn’t accept international addresses without a valid US zip code.

The problem is a simple to fix their web developer switches off the US zip code validation on international addresses, if the country code isn’t the USA.

They could easily resolve but no amount of correspondence with their customer support team was able to make them understand or resolve. Their suggestion was to phone in my order from Australia.

The other problem with their customer support is you receive a different contact on every reply. You have to reexplain your problem every time if unresolved.

Look I hope they fix the problem of ordering their clothing from other countries and fix their customer service reps. They also should have a contact for problems their customer service team can’t resolve.

Hope they resolve so I can order, I will update my review if they address my complaint.

I have now had two zippers fail in pairs of men's pants that were still in perfect shape. They will not replace or repair them despite the following claim.
"We stand by the craftsmanship and durability of our products. If you are not satisfied with any item you purchase from Duluth Trading, return it for a refund within one year. After one year, we will also consider returns for items that are defective or don’t perform as designed. No Bull means if something goes wrong, we will always treat you right."
I have blue jeans that are 40 years old and the zippers are still working perfectly.

i bought rain gear and live paycheck to paycheck so i had to save for this purchase. . i paid for it in full one day and the next day they charged me almost 70 bucks again for nothing. they said id get it back. but not for like 5 or 6 days. im sorry i didnt buy from amazon cause this never happens with them. this company was nice enough they just are ok with temporary sctewing paying customers over...

I bought their "lifetime" leather belt 8 years ago. They advertise this belt as "the last belt you will ever buy".
They hype it up as a very well made specially designed item that will "last for decades". My belt says "lifetime warranty" stamped on the back. So when they belt started coming apart at the seams I called them about their "lifetime warranty". The representative told me the "lifetime warranty" is "in name only". Which means they just call it a lifetime belt but it's not. They told me "you got 8 years out if it, you should be happy with that". I told them their warranty was deceptive and false advertising.  It was BS. She immediatey told me she's could connect me to her supervisor.  The supervisor said "the belt is warrantied for life against manufacturing defects but not for wear". They told me to go get it sewn back together at a leather shop. Or send it to them for evaluation.  If they decide it's not a manufacturing defect they will notify me and won't send my belt back.
These people are frauds. They use deceptive language but won't back up their claims and hide behind legal jargon to get out of their false advertising. I won't purchase anything from them again.

Really bad online ordering experience.

Placed an order that was shipped quickly. Then, their shipping/delivering system had an “exception” and no longer had “control* of the order. Please say “lost.” Multiple emails and tracking time to finally get this determined. I was directed to Duluth to find out more. Emailed them and only gave them a biz day because I needed the items. No response. Next day, tried live chat.. No quick response so I called. ON hold for 20+ minutes, the rep was nice but couldn’t cancel. Needed to warm-transfer me to “John.” Of course, “John’s” mailbox was full because lots of people must have had “exceptions.” So my call was terminated with a cheerful “good-bye.” Tried calling again but it appeared live chat finally did its thing and the order was credited to my account. By my estimation I spent 3 hours trying to locate and cancel. Never again.

They offer IDMe discounts, but only to first responders and military. This is unusual. So much for “Health Care Hero”. Why not for nurses? Health care workers are always included in IDMe discounts for other retailers. This is a first for me. Maybe they don’t want to offer discounts to WOMEN. I was buying Christmas presents for my husband and sons. Not now! Guess I will spend my girly dollars elsewhere! Thanks so much for enlightening me, Duluth Trading Company.

My first order: received different item - good one.
Second: canceled due unknown issue.
Last one: no conformation email, no conformation after asked support, and shipped to wrong country.

Update: Items arrived, and it's awesome.
Issue was a label and communication, however items are great.

Love the store in West Chester, Ohio. Customer services is excellent.

Placed two orders from Canada, 5 weeks later one order has arrived with $ 40 customs duty owed and they are just now advising me that the second order had an out of stock item so nothing has shipped. Their shipping to Canada takes too long, they want you to wait 15 minutes in the queue if you call in to inquire, and they can't figure out what duty to charge. So no, their mail order performance to Canada is not acceptable and should not be undertaken.

Terrible customer service and mediocre clothing. Don't waste your time or money.

All returns are $8 and the clothes fit weird, so you'll probably want to return them. Also the fabric feels cheap for how much it costs.

Hit or miss. I have absolutely loved some things but the Women's Buck Naked Bralette I just received was terrible. Really flimsy, no support bought it for my daughter and she was not happy. Waste of money.

Great quality. Unique styles. Friendly customer service. Especially the gardening overalls are very fashionable and durable. However, shipping is very slow and returns are expensive.

The pants aren't the right size.shipping was fast. Returns not so many easy I bought 2 pants and they came smaller than the normal size.i returned. And it took almost a month to get my money back and the charge me 7.99 the for returned pant so I paid 16 dollars for nothing. I hope they get broke.

Worst experience ever. Spent 200 bucks on 2 pair of pants as a birthday gift. They have shipped the item twice and still nothing. Even paid 25 dollars on 2 day shipping. Only answer i can get is your package is on its way. Tracking number says carrier does not have package. Poor customer service. Will not order from Duluth again.

On 9/22/2024 I attempted to place an online order at Duluth Trading Company's website but couldn't log in. I got a message stating incorrect username or password. But it was correct. Then I attempted to reset the password using the "Forgot Password" link. I tried the link several times. But I never received the email to change my password. Thus, the account was deleted by Duluth, probably in the fall-out from the Newell Brands acquisition. Goodbye Duluth Trading, it was nice knowing you.

I ordered a pair of overalls on sale for $45. After two weeks and no shipping notification, I contacted them and was told my order was canceled due to them selling out with no idea when they would restock. Less than 24 hrs after I received this information I got an email advertising another "sale" where the same overalls, same size, which supposedly were "sold out" were now $60. Again, I messaged support, asking why I'd been given incorrect information, pointing out this was fraud. They took several days to respond, but stated if I called a particular number, they'd put a note on my account and I could get the overalls for the original sale price. When I called, however, I was told the overalls were (shocker) sold out, even though I could find them and add them to my cart full price online. I reached out to email support again, they said they would put a note on my account so that I could get a different color pair for the same price but I had to call the number again. I called yet again. I was told they could not honor the original price for any other pair and the original pair was still sold out and I was given misinformation from email support. I could now purchase a pair for $90. I reached out again to email support asking for someone to please help me, which they have ignored. I have now wasted around 2 hours of time trying to get Duluth to honor a sale they made to me. Ridiculous. Happy to share screenshots of all this correspondence with anyone interested.

Good products but way overpriced. They like to use the USPS for shipping. It takes forever to receive an order; you cannot track it. It averaged 10 to 14 days to finally receive orders. Customer service is pleasant but unable to resolve issues. Love their stuff but will not order online from DTC again.

While I like certain of their products and have worn them for years, the on line ordering system is the worst of any on line retailer I have experienced. I guess those who really know what they are doing (Amazon) have me spoiled. It has been 6 days since I ordered and paid to include shipping costs and still cannot get any shipping information. I’ll have to find an alternative.

Duluth trading has good but way over priced items. Do not trust their choices for delivery vendors. Explore other options for your needs.