Dŵr Cymru Welsh Water Reviews 

Disapointing that you cannot leave a no-star review. Tried to find the telephone number of Welsh Water but the company is that shy it won't give you one except for the emergency numbers they are legally obliged (forced) to provide. Resumed the search bypassing the Welsh Water main contact site and found them all listed on what appears to be a 3rd party site

Worst company ever, I wish I never knew about this company

Absolute joke of a company waited a week for a leak to be repaired with out hot water being promised different days by different staff having 4 children one a baby and now to top it off a few months after deciding to dig up the road directly outside my house to access the leak they have now decided with no warning and to start the work at 1 am using jackhammers and disk cutters being told that they don’t need to give notice on a residential area as it is right as it’s an emergency leak repair but when we were without water it wasn’t an emergency as they had to take time to plan the road works they really have no consideration

Suddenly my bills increased by 95%. No explanation by Welsh Water and no increase in use by me? The Welsh Government boasts Welsh Water are non profit making but they behave like the privatised water companies.

I contacted WW this morning about low water pressure. An hour later a nice chap from WW arrived at my front door. Another 20 minutes later and my water pressure was restored. I am delighted by the prompt, professional and efficient service. Well done WW. Keep up the good work.

Very,very poor company who have stuck a middle finger up to their customers,including me,the government through their lies,the environment and official bodies empowered to monitor them.My house overlooks a carpark that they use to fill tankers from time to time,because there is a water source there that they use,but it’s also used by members of the public wishing to conduct business at The Range and Annette’s furniture store.They commandeer the end right by the entrance to the carpark which causes problems for people either entering or exiting the carpark,especially if one of the huge tankers happens to be leaving.The amount of water that leaks from these tankers across the carpark is disgraceful,and I have watched pedestrians with their children walking through this water,as well as customers vehicles driving through it.The noise and diesel pollution from the vehicles makes going outside difficult.About three years ago,I complained to Welsh Water about this,the noise,the disturbance and disruption,especially at night,particularly when it goes on for 24 hours continuously,and they sent two employees to my address to ask me ‘what the problem was’,and as they left,one said to the other ‘well, we’ll have to do it at night then’In other words,these two were intent on making as much disturbance at night that they could,which would disturb myself and my neighbours.The whole conversation was very uncomfortable and I felt they were both there to intimidate me,but I’m not easily intimidated.I also felt that giving my name and address to these individuals was a breach of Data Protection,particularly when the complaint was made on their website by email.Welsh Water insisted it wasn’t,however I’ve taken advice,and it could be.All in all,the carpark is slowly breaking up because of these lorries,despite an attempt to tarmac the potholes in the rain.The noise continues despite my and others complaints.Welsh Water are an un listening and monolithic company who think they are above the law.I wish we had a choice of water company,because I would drop Welsh Water at a moment’s notice if I could.The carpark is used for the public to conduct business at The Range and Annette’s furniture store,and parents use it to park up to take their children to a nearby school.I have watched the parents and their infant children navigating these tankers to get to school.I remain concerned that someone will be injured by one of these vehicles.Appalling.I could say so much more,but Welsh Water don’t care what I or others think.

If I could give no stars, I would. Trying to inform them of my aunts death - they have: listed me as the owner despite me repeatedly telling them that I am not , demanded payments that we do not owe, failed to record my repeated contacts with them, no links between different departments, failed to recognise that probate has not yet been granted so the property cannot be sold or occupied, refused to believe that I don't live there (even though I don't even live or work in Wales), aggressively questioned why I visit the house (despite it being a stipulation of the empty house insurance that someone does a regular check so I have no option)... I could go on but its too stressful and depressing and distressing. Now their complaints page isnt even working.

I called welsh water as my bill had increased and I was worried about payments. I didn't even know about the watersure wales scheme but the lady I spoke to picked up on it when I mentioned I was on benefits. I'm afraid I didn't get her name but both she and Nathan Edwards treated me with dignity, respect and empathy. Their kindness meant the world to me and I haven't stopped singing their praises and telling everyone about the call. They were able to switch my tariff and save me £200 a year which is a massive relief to me. They explained everything during the call so the only thing I had to do was send 2 pieces of information by email. Had a message from Joseph within 2 days to say my tariff had changed. Thank you all so very much

How are this company allowed to hold a licence? They will do anything they can to manipulate the truth and never get a thing right.
I setup a DD to cover this years payment and had a confirmation email from them. I then received a letter saying I needed to setup said DD , thinking it was job done I ignored it. I then got another one, even more threatening, so I went online to find no DD had been setup. I then setup another one and received confirmation again. Within hours I received an email from their litigation department. Now not being happy I made a complaint. This was met with an email saying the whole situation was my fault because I had not pay them for two years 8 and 10 years ago. Welsh Water out of nowhere setup a situation by not actioning my DD so they could issue court proceedings against me.
Welsh Water are a totally incompetent and arrogant, ‘Not for profit just for wales’ if you believe that you believe anything. Peter Perry who leads this gang earned £892.000 in 2021 and last year he took a £91000 bonus. Nice work if you can get it from a not for profit company.
While this talentless wonder takes your money you can’t swim in the sea safely. Between Hafren Dyfrdwy and Dwr Cymru a 613,618 hours, the equivalent of 25,567 days of sewage discharges. Please look the facts up. Millions of tons of sewage discharged and this guy thinks he can pocket an extra £90000 of your money.
Not for Wales he just takes your money and puts it in his pocket. Then he has his bully boys threaten a disabled person. In the words of the late great Terry Thomas, “You’re An Absolute Shower”.
Let hope the people of Wales kick Labour out and the new government kicks these clowns out.

I'd like to know how my 81 year old mother's water bill has gone up from £500 odd a year to over £900... not profit my ass.. I have told her not to pay it because if it was me I certainly wouldn't pay that a year, for the service.

Tanker driver called Brendan clameer registered number of vehicle CF73 OBZ Was a very helpful guy to me I had a flat tyre he pulled in behind me and very kindly help me sort it if it wasn't for his help I don't now what I would of do I had a van full of parcel ready to be delivered I would just like to thank him for his help 😀 😊

Had a faulty water meter and was charged a very big bill. Spoke to Welsh water and they didn't want to know really.
It's disgusting that we were not told we had a faulty meter, when they new it was faulty. I've been a customer for years and you get treat not fair. I hope this doesn't happen to anyone else but be aware please.

27% bill increase with no forewarning written notification?

Extortionate pay increase for top executives gross mismanagement?

Not for Profit, Strictly in the CEO's Pocket.

Reinvestment in the modernisation of infrastructure?

We the people are disgusted. Almost beyond words, simply diabolical incompetent business practice.

P** in the L** and Pump in the River too. River ecosystems trashed with human excrement?

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CEO’s earnings under scrutiny
Despite being a not-for-profit organisation, Dŵr Cymru has continued to pay its chief executive a substantial salary.

Peter Perry’s total remuneration in 2021 was £892,000.
In 2022, he earned £675,000, rising to £792,000 in 2023.
In 2024, his salary was £355,000, with £91,000 in variable pay, £34,000 in pension-linked payments, and a further £9,000, bringing his total earnings to £489,000.
Meanwhile, Dŵr Cymru customers are set to face the highest water bills in England and Wales.

This level of remuneration greed for the supply of a life supporting natural resource is obscene.
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My bill has gone from £62.00 a month to £112.00! I contacted them and the advisor was great. Apparently I'm on a shared meter and seems like someone has a leak but I have to wait 40days for someone to check. I genuinely cannot afford to pay £112.00 a month

Shocking!
Made leak when putting in meter and 10 months later still little communication and big bill accruing.

This year the hot tub will be out, I will encourage us all to take longer in showers, have more baths, leave the tap running. And I’m not going to fix the leaky pipe. The price of my monthly rate has gone up loads, so I’m going to get my money’s worth.

Welsh water had to come out to fix a leak outside they were straight out and sorted it the men who had to dig the steps up kept us informed all the way through it

Came on here not as a customer but as a family member helping a retired family member with what seemed ridiculously high bills. When I saw the 2 star average it said everything - give a monopoly and watch the tendency towards exploitation unless there are good people in the org to constrain. My pensioner relative charged near 1k pa as a single person in small house. Immediately asked for water meter but given cost was so out of line with neighbours in similar households wrote to request some recompense for what looked like exploitative pricing. Reply said can’t discuss comparative prices (due to data protection), then bill is “fair” based on rateable value, then seemed to blame the pensioner for not keeping up with their social media campaigns on water meters? Finally they then undermined their argument's to say with a meter expect bills to halve! Which was exactly the point of writing. No recompense offered. They know they have overcharged for years, they know they have profited from a vulnerable person’s ability/awareness to request a meter. They have a monopoly and so they don’t care. How do they sleep at night?

Today 31st March we had an emergency issue with downstairs plumbing. Amazingly polite and rapid response over the phone by welsh water. Within 2hrs an engineer was at the door couldn’t have been more helpful Lee was so friendly and efficient and fixed the issue. My father who is 86 would find it difficult to go upstairs he sleeps downstairs and we were very worry for him. Thank you for this amazing service.

126% increase on my bill. Im a single working parent if all bills went up 126% then basically people cant even afford to be alive... how delightful. The CEO of welsh water needs to seriously do some self reflection or maybe he has decided that no one but himself matters ( which i presume is the case)...no one needs a 6 figure sum bonus unless they are actually a 4 letter word beginning with C and ending in t . I may not have a lot but i would rather be a decent person than aforementioned four letter word person "not for profit"... time you changed your slogan guys your just opening yourself up for people taking the P..... so much misery already in the world it seems its the norm for all these big power and money hungry companies....... once upon a time people cared about each other