Dŵr Cymru Welsh Water Reviews 

Threatened with a collection agency unless I agree to a payment plan which means I pay in advance 😉 even though iam in credit so far this year not sure how that works
Asked for them to show me where in the legislation 1991 water act it says I'm legally obliged to pay for a service before I even get it

Last Saturday 07/07/2024 I discovered a stream of water coming under a garden wall opposite where the water main comes on to our property. It is not obvious whether the leak is on the road side or in our garden. I rang Welsh Water and a man came to see and wouldn't commit to the possibility that maybe their very old roadside stopcock was to blame. A failed joint in other words. Given nothing had happened on my side of the boundary wall in a very long time and heavy agricultural traffic regularly uses the road it is not an unreasonable guess. Finally someone a little more conciliatory came to the door and agreed that they, Welsh Water, would investigate. We are in our seventies and my wife is in hospital recovering from a very bad fall, she has osteoporosis, and I have had a Trapezeiectomy on my right hand since this started. The only good thing is I put in a surface water drain to take water from the back of our cottage and that is taking most of the water away but it will undoubtedly begin to cause damage to our garden wall and damp in the house if it isn't stopped. Welsh Water know this and are seemingly doing nothing! I used to be proud of Welsh Water as a not for profit organisation but it seems they are actually little better than their English counterparts. Given my very recent operation this is very painful to type!!!!!!!!! Meanwhile all this water is going to waste........... 23rd July - after continuing to pursue Welsh Water for a resolution I discover that work won't begin until the 2nd September. Leaving aside the damage it is doing on our property the water is still flowing away. We are regularly seeing advertisements on TV asking us not to waste water. The water will have been running away for EIGHT WEEKS and that's if their date is for work to begin is accurate. They claim they have to shut the road and permission takes time. If there's a road accident the road gets closed pronto. It is a narrowish lane past our property but traffic control should not be that difficult. Their stop cock is no more than a couple of feet down and hardly needs a large digger to expose it and the attached pipework. A couple of men with picks and shovels could do it in no time at all. A few weeks ago we had to have a new electricity supply pole. Our electricity supply had failed and the existing pole was rotten. The Pole was on the other side of the road from Welsh Water's stopcock. We were given a generator and in a few days a team turned up and in the space of a couple of hours they had the old pole out, a new pole in its place and our electricity supply reconnected. There was very little disruption to local traffic! It might be their heavy machinery has provoked the break in the water main. 30th July Sub contractors turned up made no contact just put in a new stopcock without, as promised, seeking out the leak!!!!!!! Just as bad or even worse than the private sector!!!!!!!!!!!! 07/08/2024 Finally two sub sub contractors turned up today. Simon and Graziano who are partners in their business. Super polite and at last super competent. Within little more than an hour they had dug down, found the leak, repaired the leak and back filled with as little disruption as possible. As usual it is the boys on the tools who show up the bureaucrats.

I rang Welsh water with an overflowing sewage outside my house.
I spoke to John who was very good and with in the hour, Ieuan called out and unblocked my sewage drain.
Fantastic service. Ieuan was very informative and set straight to the job. All was sorted by him and I can't thank him enough, so pleasant too.
Brilliant job done by Ieuan. THANK YOU SO MUCH.

Ask for a watermeter in feb 2024
Contractor arived an painted the stop tap cover Blue and sugested they would be back with in 2 weeks. no one came to fitt or advised of any delays or any reason it could not be fitted.

raised a complaint. lady from the company rang and simply said no idear why it had not been installed and would speak with a dig team
Still waiting for update or fitting and its now July 10th 2024

I could easily write a million words or just one - chronic! However, poor communications, bullying, shocking service, shoddy subcontractors, broken promises, untrustworthy, abrupt, arrogant, patronising, and the list of negatives goes on. 6 months of misery!

The fact you keep discharging sewerage into the sea and rivers, your directors need putting in prison for years, an absolute disgrace

This a scam company overcharging people. My water bill are higher than electric and gas put together. Why is this legal????

Problem with sewer overflowing. Same day problem solved. Exerlent service .workmen did great job.

We’re in a financial crisis however Welsh water insist on sending me a text message (even though they have my email which they also send a reminder) I feel that this is harassment. I have asked for my mobile number to be removed from my account but it hasn’t been done. I have also tried to block there number but it is impossible, the audacity how dare they infringe on my personal property!!!

I hate this company with a passion, when me and my partner move into our first property after 3 months they started demanding £800! 3 months we had lived here for! We told them we couldn't afford it so they instead attached themselves to our benefits taking over £50 a month without our consent which meant we would go days without eating. Now they are off our benefits are now telling us our debt has somehow been cleared but are now demanding payments of £18 which given the cost of living is unafforable to us, we told them this and they don't care they will just "make a note on the account". We even brought up the whole sewerage dumping incident and asked why we should even pay them at all when they're dumping illegally to which they reponded "there are lessons to be learned here". A non for profit company they claim while dumping raw sewerage into our rivers... what an absolute joke of a company. People need to stop paying them or offer them a £1 a month because they are not worth the money they are demanding.

I live on the Dyfi estuary and the day before yesterday as the tide went out I watched a huge amount of raw sewage get flushed out to sea.A massive belt of stinking raw sewage floated past by window.
And these batstewerds are threatening me with a debt collectors agency over a debt of £7.44.
They really are the scum of the earth.
If I was pumping raw sewage into a waterway I'd rightfully get arrested.

Customer service 4115680703 Was unhappy that they got my wife who I'm her carer and I wasn't in at the time. Instead of renewing our help u tariff. They talked my wife into going on a different tariff that has cost us an extra £10 a month for over a year. After scarring her our bill would be 3 times as much if she didnt.I'm her carer and put down to deal with the bills and even listed with them to do so as she suffers extreme anxiety, depression and auto immune disease. She's on lots of medication (morphine,etc) and I feel they took advantage to get the higher tariff.

Honestly I'd give a 0
They say they are non for profit but all they care about is money and try to guilt trip you into paying more than you should.

They overcharge and blame the cost of living, we are in Wales water falls everyday we shouldn't be paying the large amounts l, I've spoken to rude and aggressive advisers who aren't interested in helping they only want to bukky you into paying over £800 for no reason they won't allow you to use the Customer Assitance Fund they refuse everyone unless your on benefits which is a joke as someone who maybe low paid or redundant will miss out on the assistance during the cist of living crisis so they expect you understand they want all your money ans refuse to help you during the same crisis.
I've spoken to a lot of people who have said the same thing, they are not helpful and they are clearly for profit when they say they aren't.

I can’t thank the men enough for what they did today. I broke down in Cardiff where they men were working and they helped me get the fluid for my car and my car off the road into a safe place. They personally drove me to a Halfords so I could get the brake fluid with my dog in the car and also stopped at Tesco’s on the way even though they didn’t have the brake fluid in there. The whole time they were helpful they calmed down and they fixed my car and got me back on the road Road. Thank you so much. I owe you.
Hannah

Dwr Cymru - dire company! The distress these charlatans have caused me on so many levels over 2024 is too much to catalogue. After months of finger pointing I have proven them wrong and now I am left with a pile of rubble outside my home that should have been cleared this weekend. I am so so fed up!

Horrid lot money greedy people

Late Saturday afternoon we experienced a sewer blockage which resulted in a flood to our property. We called WW and spoke to a great customer rep who took our details and promised a MetroRod (their subcontractor) engineer would call to sort out shortly. About an hour later he turned up, cleared the blockage and got us back to normal. So, can't fault our experience. Surprised then to read all the one star reviews.

Just had a very good conversation with a gentleman from Welsh water concerning my account.
He was call Garin .
He was without doubt one of the easiest and most helpful people I have spoken with concerning all my utility bills. A real asset and very customer focused. Nice one Welsh Water for having staff of this calibre and not the normal hard to communicate staff.
Nice one Garin 👍

I've had an engineer out twice now for low pressure. Couldn't even turn up on the right day, you keep sending a 14 year old "engineer " out who knows nothing !
The meter is the problem, i'll fix it myself
Unless time wasters

Very expensive bills, 80pound a month for water. I’m not on a meter, the house is vacant most of the time. Others on my street pay half. I’ve spoken to an advisor and they said it’s related to council tax!

I don’t understand! And was advised to move to a meter.

I lived in other parts of the uk and I pay 30-40 pound.

Is Welsh water really a not for profit! Definitely not for the people!