Booked via the British Gas HomeCare. Great service, quick appointment, part needed, seconds appointment made quickly. Same engineer Hasan Dinc, very polite, efficient, full respected of my home. Job c... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 8, Grafton Way, West Ham Industrial Estate, RG22 6HY Basingstoke, GB
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Lees wat reviewers zeggen
The speed of response after we complained that the water mains were turned off was impressive BUT more importantly the qualities of the engineer who came out . BEN.P (22E) was very efficient, knowledg... Toon meer
Bedrijf heeft geantwoord
Late evening of 8/926 our water was turned off by Dyno due to a major leak, nothing could be done until the next day - appointment was booked Dan Rowe called to let us know when to expect him. He... Toon meer
Bedrijf heeft geantwoord
The customer service provided by Kieran Poynter was excellent. Great friendly service, very knowledgeable and explained the issue well. Made sure everything was in place and clean after he finishe... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Local experts with 24 hour emergency response across the UK. Wherever and whenever there’s a problem Dyno-Rod fly into action. We offer our services 24/7. Whether it’s your home, your business or industrial premises, we have the expertise and the specialist equipment to fix your problems and get things back to normal.
The Dyno-Rod difference
No call-out charges | Available 24/7, 365 days a year | Local engineers | Fixed price, no obligation quotes | 3-month guarantee
Book a local engineer 24/7 365, at a time that suits you. An expert engineer will arrive with no call-out charge. You'll get a fixed-price, no obligation quote straight away. We'll carry out the work, often on the spot, and give you a 3-month guarantee.
Contactgegevens
Unit 8, Grafton Way, West Ham Industrial Estate, RG22 6HY, Basingstoke, Verenigd Koninkrijk
- 01256 805704
4,9
Uitstekend
1K reviews
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Ethan Smith 10/10
Ethan Smith -
What an absolute gem, not only did he fix my boiler leak issue that was causing me huge anxiety as is, he offered to fix our toilet flush issue aswell, all done in less that an hour, in 30c heat & with an amazing attitude. DR you have an amazing employee right there Do NOT LET HIM GO. One of a few who understands what customer service & to go avice and beyond nowadays means & looks like.
3 juli 2026
Review zonder uitnodiging
Antwoord van Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Bianca, we appreciate you sharing your experience. We're happy to hear that Ethan resolved the boiler leak and toilet flush issues in your Reading home quickly and with an amazing attitude. It's great to know that he provided excellent customer service.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Karl B is a genuinely good he sorted…
Karl B is a genuinely good he sorted are leek we are very happy thank you
11 juli 2026
Review zonder uitnodiging
Antwoord van Dyno-Rod - Plumbing Berkshire & Hampshire
Hi Darren, we're so pleased to hear about your positive experience and that the plumbing emergency was sorted. Thank you for your kind words!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Highly recommended service!
We had a plumbing issue with our immersion tank and booked a call-out to Dyno-Rod (through our HomeCare 400 cover with British Gas). The response was instantaneous and an appointment booked the next day. We found Roberto, the Plumbing engineer to be polite, friendly and knowledgeable. He kept us informed in advance of his time of arrival and made us feel confident straightaway of his ability to get the issue sorted out, which he did! Thank you Roberto, we highly recommend you!
11 juli 2026
Review zonder uitnodiging
Antwoord van Dyno-Rod - Plumbing Berkshire & Hampshire
Hi Sacramenta, we're so pleased to hear about your excellent experience with our plumbing service. It's wonderful that Roberto was polite, friendly, and knowledgeable, keeping you informed and resolving the issue in your Brighton home efficiently. Thank you for your high recommendation!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
4 days from start to finish. Job done 👍
Started off with virtual assistant who booked appointment for 2 days after. Engineer Gilbert Joel arrived promptly, unable to repair and ordered a replacement and fitted 2 days later.
Was kept informed throughout the whole process. Had new bath mixer taps and engineer replaced plug and waste pipe which was unexpected but it’s all nice and shiny and looks great.
Thankyou
9 juli 2026
Review zonder uitnodiging
Antwoord van Dyno-Rod - Plumbing Berkshire & Hampshire
Hi Customer, we're delighted to hear about your positive experience with the virtual assistant and the prompt service from Gilbert. It's wonderful that you were kept informed throughout the process and are pleased with the new taps and additional work.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Bradley was amazing and fixed my…
Bradley was amazing and fixed my leaking sink fantastic job and turned up when he said
10 juli 2026
Review zonder uitnodiging
Antwoord van Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Mr French, we're so pleased to hear tread that Bradley fixed the leaking sink, in your Bracknell home, and arrived on time. Thank you for your kind words!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Expert engineer - very pleased with the service
Timely arrival of the engineer (Nick Bowen). He spent a full 8 hours in very hot conditions taking out our leaking hot water tank and replacing it with a new one. He sorted new ply and struts for the base as the old ones had soaked through. Explained everything fully, was very professional and left the area clean and tidy. Would definitely recommend, great service!
10 juli 2026
Review zonder uitnodiging
Antwoord van Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Julie, we appreciate you sharing your experience. We're delighted to hear Nick arrived at your Basingstoke home on time and worked diligently in challenging conditions to replace your hot water tank. It's great to know everything was explained clearly, and the area was left clean and tidy. Thank you for your recommendation!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
David Dobbie is a great ambassador for…
David Dobbie is a great ambassador for Dyno Rod. When he came to repair a leak today, he showed great respect to my wife and I, and our home. He quickly diagnosed the problem, which I hadn’t seen, despite removing bath panels, etc. within less than an hour, he’d spotted the problem, which required a replacement toilet cistern, isolated the old one, cleared up, ad given advice on what to do next. PLUS, and here’s the kicker, he plays a Fender Telecaster, amongst others!!! Rock on David.
10 juli 2026
Review zonder uitnodiging
Antwoord van Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Roy, we're absolutely thrilled to hear about your excellent experience. It's wonderful that David showed such respect and quickly diagnosed the problem in your Crowthorne home, providing clear advice for the next steps. We're glad to know you were so satisfied with the service!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Good job!
Sandesh was very thorough, knowledgeable and got the job done quickly and efficiently.
10 juli 2026
Review zonder uitnodiging
Antwoord van Dyno-Rod - Plumbing Berkshire & Hampshire
Hi Kelly, we're so pleased to hear about your positive experience. It's wonderful that Sandesh was thorough, knowledgeable, and completed the job quickly and efficiently. Thank you for your feedback!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Plumber came out under British Gas Home…
Plumber came out under British Gas Home Serve. Very pleasant young man Ethan Smith fitted us with a new stopcock with minimum amount of fuss. All completed now and chaos sorted. Ethan explained fully what he had done
9 juli 2026
Review zonder uitnodiging
Antwoord van Dyno-Rod - Plumbing Berkshire & Hampshire
Hi John, we are so pleased to hear about the positive experience with our service. It's wonderful that the issue was resolved quickly and efficiently in your Reading home, and that the work was completed with minimal fuss. Thank you for your kind words!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Superb workmanship
Warren and Louis visited my property today for leaking water tank and valve and honestly superb work, lovely guys, very knowledgeable in what they do, had to go into attic and work in over 30 degrees heat but never complained, got on with the job, wouldn’t even have known work had been done as tidied up like they hadn’t been there, thank you guys, your a credit to Dyno-Rod
10 juli 2026
Review zonder uitnodiging
Antwoord van Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Fiona, we appreciate you sharing your experience. We're delighted to hear our engineers, Warren and Louis, provided superb work and were knowledgeable. It's great to know they were efficient and tidy, even in challenging conditions. Thank you for your kind words!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Great emergency call out
From booking and attendance by an excellent engineer (David Dobbie) the service was excellent
9 juli 2026
Review zonder uitnodiging
Antwoord van Dyno-Rod - Plumbing Berkshire & Hampshire
Hi John, we are so pleased to hear about your positive experience and that David provided excellent service from booking to attending your Basingstoke home and installing a new ball valve to your cold water tank. Thank you for your kind words!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Dan was a lovely chap
Dan was a lovely chap . Very helpful and had the job sorted in no time .
8 juli 2026
Review zonder uitnodiging
Antwoord van Dyno-Rod - Plumbing Berkshire & Hampshire
HI Pauline, we're delighted to hear about your positive experience with Dan R. when he visited your Guildford home. It's wonderful to know that the job, replacing the leaking toilet pan connector, was sorted quickly and efficiently. Thank you for your kind words!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Jason Charlton today was amazing
Jason Charlton today was amazing! Friendly, explained things well, great communication. Work was efficient and quality. Highly recommend
9 juli 2026
Review zonder uitnodiging
Antwoord van Dyno-Rod - Plumbing Berkshire & Hampshire
Hi Sara, we are so pleased to hear about the excellent service you received. We truly appreciate your kind words and are glad Jason provided such efficient and quality work.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Very impressed
Darren arrived well within the allotted time frame. He carried out what turned out to be quite a difficult repair efficiently and quickly. He was extremely polite and tidy.
9 juli 2026
Review zonder uitnodiging
Antwoord van Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Emma, we're so pleased to hear about your positive experience with Darren. It's wonderful to know that the plumbing repair, fixing the toilet flush, despite its difficulty, was carried out efficiently and quickly, and that Darren was polite and tidy when working in your Hindhead home. Thank you for your kind feedback!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
The plumber was very good at his jjobob…
The plumber was very good at his job found the problem straight away very polite and well manered got the job with out any problems would recomend to any one outstanding
9 juli 2026
Review zonder uitnodiging
Antwoord van Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Eric, we're delighted to hear about your excellent experience with our plumbing service. We appreciate your kind words about the polite and well-mannered service, and we're pleased our plumber was able to resolve the plumbing emergency without any problems.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
David Dobbie
David Dobbie has been out a couple of times to help us with an issue with an airlock in our pipes. He tried several methods & even arranged to get our taps replaced through our insurance to help with the problem. He has fixed the issue & working through todays heat, he has replaced the bath & sink taps.
9 juli 2026
Review zonder uitnodiging
Antwoord van Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Christopher, we're delighted to hear about your positive experience with our service. It's wonderful that David persevered to resolve the airlock issue and even arranged for tap replacements, especially working diligently in the heat. Thank you for your kind words.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
The plumber was really helpful polite…
The plumber was really helpful polite courteous and fixed the problem
9 juli 2026
Review zonder uitnodiging
Antwoord van Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Peter, thank you for your feedback! We are delighted to hear that our plumber, Ashley F, was helpful, polite, courteous, and successfully resolved the problem with the cold water tank in your Yateley home. We appreciate your kind words.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Warren & Louis (trainee)
Warren & Louis (trainee): Professional, dependable, effective & courteous.
7 juli 2026
Review zonder uitnodiging
Antwoord van Dyno-Rod - Plumbing Berkshire & Hampshire
Hi Mark, we are so pleased to hear about your positive experience with our team, when they visited your Guildford home. We appreciate your kind words about our professional, dependable, effective, and courteous service, and are delighted the taps are fixed.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
5 star service.
Booked an appointment online for a plumber to come and replace a seized mains water stop valve. That was easy.
Ethan Smith was the engineer, a really nice guy who phoned ahead and agreed to wait as I was a few minutes away from home. That was good.
Ethan assessed the job, offered me a couple of options and then wrote the quote and we agreed to go ahead.
Doing the work Ethan was brilliant - clean, tidy, efficient and willing to answer the odd question I had as he worked. Job was finished in around an hour, repair was tested and he cleared up and left nothing behind. A really good chap that did a really good job.
This is the first time I have used Dyno, but it won't be the last. Thoroughly recommend both Dyno and Ethan.
5 stars.
Thank you!
8 juli 2026
Review zonder uitnodiging
Antwoord van Dyno-Rod - Plumbing Berkshire & Hampshire
Hello Ian, we are so pleased to hear about your positive experience with our service and our engineer, Ethan. It's wonderful to know that the online booking process was easy and that our Ethan's professionalism, efficiency, and helpfulness made such a great impression. We truly appreciate your high recommendation and look forward to assisting you again in the future, should you need our services at your Shinfield home.
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
Karl was friendly and knowledgeable
Karl was friendly and knowledgeable. Did the job and am very 😁 happy with the work. Thank
7 juli 2026
Review zonder uitnodiging
Antwoord van Dyno-Rod - Plumbing Berkshire & Hampshire
Hello helenaadrian, we are so pleased to hear about your positive experience and that Karl was friendly and knowledgeable. Thank you for your kind words!
Best wishes,
Met Serve Ltd (Dyno-Rod Plumbing – SW London, Surrey, Sussex, Berkshire & Hampshire)
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