Dyson Reviews 161

called, knowing I was outside my warrenty but the part I was calling about was replaced twice under warrenty so I asked if they could give me 10% off if I purchased the part so I could use my vacuum, they kept repeating - sorry its outside your warrenty over and over
- I have bought two dyson vacuums - use to rave about the custom service - not now - they lost my buisness

My AM10 Humidifier stopped working and I called 1-877-397-6622 for help. After several attempts to trouble-shoot the problem I was told to take the unit to the Service Center in Mississauga. So I packed up everything for the humidifier (in box) and drove from Richmond Hill to the service center in Mississauga. At the service center, the tech told me the front button is "jammed" and needs a few days to unlock but the unit is FULLY functional with the remote control. When I said: "Why not replace the part? I was a told: "We have NO replacement parts". So, like a fool I left the unit at the "so-called" service center. Every time I called the service center for follow up I could not connect. Every time I called, I would hear some recording and then a hang up. After 10 days I called back to 1-877-397-6622 and spoke with someone about needing help contacting the service center. Eventually, I was told the button is still locked but the unit works with the remote control and is ready for pick up. Today I returned to the service center to pick up my AM 10 Humidifier. The original Tech stayed in the backroom and sent another Tech to the front with my boxed unit saying: "Here you go & here's everything". I get home and the remote control is missing - NOT IN BOX!

Wow, we thought we were buying a quality products spending as much as we did for a vacuum cleaner, but what we got is a nice looking piece of junk. It started failing us soon after we purchased the unit and customer service kept on sending us parts for us to install on our own. We haven't had the benefit of a cleaner in over 6 weeks now and they refuse to send a brand new one or have us speak to a supervisor. Don't get fooled by the slick design and commercials. I guess I wont be buying a hair dryer from Dyson.

Disappointed with Dyson V15 – Not Worth the Price

We purchased the Dyson V15 about 2.5 years ago, spending a significant amount of money because of the strong reviews and impressive presentation. We expected a high-quality product that would last for many years.

Unfortunately, one of the parts has now stopped working, and the cost to replace it is $277. The factory warranty is only 2 years, so we are just outside of coverage. Given our current circumstances, spending nearly $300 on a repair is not something we can afford.

For such an expensive vacuum, we expected much better durability and longer-lasting performance. It’s frustrating to invest in a premium product and face costly repairs so soon after the warranty ends.

Honestly, at this point, it feels like it would make more sense to buy a new vacuum for $300 every couple of years rather than invest in a high-end brand that doesn’t hold up as expected.

Would not recommend.

Premièrement, les aspirateurs que j’ai eus, leur fonctionnement est impeccable, silencieux et la batterie est superbe.

J’ai acheté une V11 en 2023 et après deux utilisations, l’aspirateur faisait des bruits étranges et arrêtait de fonctionner. J’ai appelé leur support, ils ont fait des tests pendant quelques minutes et rien à faire, elle ne fonctionnait pas et au Québec, il n’y a pas de point de vente, donc nulle part où aller pour faire vérifier.

J’ai vérifié sur Google et Reddit, il y a plein de personnes dans ma situation. J’ai suivi un des avis et j’ai nettoyé le filtre. Elle s’est remise à fonctionner.

J’ai malheureusement pas été capable de dépasser trois fois que je passe l’aspirateur pour qu’elle fasse la même chose. J’ai appelé encore une fois et rappelé une troisième fois car je suis extrêmement tanné qu’elle lâche en plein milieu d’une séance de nettoyage. Dyson m’a finalement remplacé mon aspirateur avec une V15 Detect, ce qui a mon avis une superbe attention.

Ça fait maintenant six mois que j’ai la V15 Detect et le moteur est sauté, ça me coûte le prix d’un aspirateur pour changer ce moteur et je dois effectuer les réparations moi même.

Donc conclusion, ça serait l’aspirateur parfait si ce n’était pas de la fiabilité très médiocre.

Pour le service à la clientèle, rien à dire .

Game changer for short hair ✨

I recently bought the Dyson Coanda 2 and I absolutely love it. The machine is incredibly versatile, especially now that I’ve cut my hair short.

It makes styling so much easier and faster, and I love how I can switch between different looks without needing multiple tools. It gives a really polished finish without damaging my hair, which is a big plus.

Yes, it’s an investment, but for me it’s been completely worth it. I use it almost every day and it’s quickly become a staple in my routine.

I needed a replacement part for my Dyson V10 animal which is old but I take care of it. After emails the customer services department helped me with getting the part which helps me a great deal with regarding budget . I am extremely happy and once my machine stops working I will definitely call Dyson to see if I can read in my old for new one . Most reliable company in floor cleaning.

WORST CUSTOMER SERVICE YOU COULD EVER FIND WITH A COMPANY

Purchased a V11 vacuum which started having issues with the canister bin within ten months of use. Contacted Dyson and talked to an agent. Explained my concern and also sent videos of the issue. The agent agreed there is a concern. After being put on hold a while later the agent returned and said they would send me a replacement part for free it was still under warranty. The agent said it was backed ordered and that they will contact me when available, gave me a claim number and I thanked him. After three months I heard nothing so I sent a email to Dyson with claim number and asked what’s happening. No response for two weeks. Wrote again and still no response. After four months I wrote a bad review then I got a response. Explained everything all over again and the agent said they will send me a new vacuum. Great. I got the new vacuum in about a week. I had to send back my old one first though. Anyway the new vacuum worked great for about a year then quite working. The vacuum Would start and stop instantly then once in a while it would run for approximately thirty seconds or so. Contacted Dyson explained the concern. The agent said that I need the cyclone which is the whole body assembly. The agent also said that I had no warranty as it stared on the original purchase date. So I asked him how much and how long to get one. He answered it’s on back order and has no idea when it’s available. I said don’t give me a price I’m not interested. Can’t wait for who knows how long without a vacuum. So I had two V11 vacuums that didn’t last a year without concerns. Dyson did nothing to resolve this. A $800.00 vacuum is garbage less than a year of use. Stay away from Dyson there products are garbage, buy something else I did. I don’t want to give it one star if I could I would give it negative stars.

Terrible. I wanted to buy a V15 detect on their website. I registered my phone number, received a code much later. Contacted CS they were useless. Finally received the 10% code. Applied to at checkout for my purchase. Code did not apply. Contacted CS again, agent told me my code has not been valid for years. What ? I just received it. CS refused to help. Avoid, I will be buying another brand

Bought a Dyson Purifier Hot+Cool™ called Dyson few times about not working properly they said seems to be filter which I already changed but sent me new filter same thing was happening not working properly they want me to pack this big purifier up and send it to them but don’t send a return label and don’t work with the customer this machine was over $1000 wouldn’t buy another Dyson

I contacted Dyson on Jan 30th for warranty service to my Dyson Big Ball vaccuum. After calling them numerous time to obtain a Purolator waybill, with the excuse being the back office is having trouble, we will send you the waybill soon. When i finally received the waybill, it was for me to ship my vacuum from Toronto to Calgary for service. I again called them and they said they can't generate a waybill for the Mississauga service center. So i shipped the item, by ground and it finally arrived in Calgary on Feb 24. Policy is, they will send an email upon receipt of the service item (hmmm i wonder when that's going to come?!). I spoke to them on friday and they said they would escalate my service. I spoke to them again today and they told me is 10-21 business days in service. Blah Blah Blah

Replacement Process Left Me With an Unusable Product

I have been attempting for months to resolve an issue with a product replacement through Dyson, and despite repeated emails and follow-ups, the matter remains unresolved.

My original Airwrap had a warranty issue and was replaced with a Supersonic unit which is a different unit. I trusted that Dyson’s replacement process would ensure full compatibility and functionality with the attachments with came with the original unit. Although they were not. I did not immediately use it, as I own other Dyson hair products.

It later became clear that the attachments I had retained from my original Airwrap do not fit the replacement unit provided. As a result, I now have a Dyson device that is effectively unusable.

This is not a warranty issue, nor is it due to misuse. The issue arose from Dyson’s own replacement process, which failed to provide either a compatible product or the appropriate attachments.

For a premium brand at this price point, I expected a significantly higher standard of customer care and resolution. Instead, my emails have gone unanswered or received what appear to be automated responses that do not address the substance of the issue.

Not even two years after purchasing my dyson purifier, it developed a sensor issue that cannot be repaired. I expected much better durability for a product at this price point. Instead of offering a replacement, they gave me a 30% discount for a new one. What a scam!

Extremely disappointed with the quality and the lack of accountability. I would not recommend these products.

Complaint Against Dyson Canada – Unresolved Warranty Repair, Financial Loss, and Warranty Depletion
I am filing a complaint regarding an unresolved warranty repair for my Dyson Airwrap.
I activated my warranty on July 1, 2025. Within one month of purchase, the unit stopped working.
Below is a documented timeline of events:
• September 17, 2025 – Troubleshooting initiated with Dyson.
• September 17, 2025 – Dyson confirmed machine repair.
• September 29, 2025 – Additional correspondence sent.
• December 3, 2025 – Repair follow-up.
• December 5, 2025 – Repair order confirmed.
• December 10, 2025 – Exchange order issued.
• December 25, 2025 – Email received stating repair was cancelled.
• January 12, 2026 – I followed up again as I had still not received my Airwrap.
• January 14, 2026 – Exchange follow-up from Dyson.
• January 15, 2026 – I sent a formal escalation noting a 6+ month delay.
• January 22, 2026 – Address confirmation requested for replacement.
• January 22, 2026 – General response from Dyson, but no product shipped.
Throughout this process, I have repeatedly been told to wait 10–15 business days, leading me to reasonably believe the replacement was imminent. Based on those assurances, I did not purchase an alternative styling tool.
As a result, I incurred additional out-of-pocket expenses. I attended multiple weddings and social events during this period and had to pay for professional salon styling services because the Dyson Airwrap functions as a salon-quality styling tool. Had I been given an accurate timeline, I would have purchased a lower-cost temporary hair styling device instead of incurring significantly higher salon fees.
In addition to financial costs, I have spent substantial time following up with Dyson, including phone calls, emails, and time taken away from work to resolve this matter.
Furthermore, this product carries a one-year warranty, and it has now been in Dyson’s possession for approximately eight of those twelve months. Despite this excessive delay, Dyson has not offered to extend the warranty period to compensate for the time the product has been unavailable to me.
I informed Dyson that I would escalate the matter to the Better Business Bureau and Ontario Consumer Protection if it remained unresolved. No meaningful action was taken.
As of February 2026, I still do not have my product.
I believe this constitutes:
• Unreasonable delay in fulfilling warranty obligations
• Failure to return my property
• Financial harm due to reliance on repeated assurances
• Depletion of my warranty period while the product remains in Dyson’s possession
Desired Resolution:
• Immediate shipment of a new replacement unit with confirmed tracking and a warranty extension reflecting the time lost, OR
• A full refund to my original method of payment,
AND
• Additional goodwill/financial compensation to acknowledge the prolonged delay, financial impact, and significant inconvenience experienced as a result of this matter.
Given the length of delay and the documented impact, I believe compensation is appropriate and warranted.
I have retained all documentation and correspondence and can provide supporting evidence upon request.

I received an email from Dyson On Dec 26/25 offering a "Boxing Week Event" sale claiming "More benefits when you buy direct from Dyson." So, I proceeded to order a Purifier - Humidify & Cool PH2 De-Nox and a Cool Tower Fan AM07 at a saving of approximately $500.00. My visa payment went through and I received an order confirmation number. A few minutes later I received two emails, one stating my "order has been cancelled," and the second telling me to "complete your Dyson order by clicking the link below and enter your details to make payment and finalize the transaction." I tried numerous times but it would not work so I phoned Dyson on Dec 29/25 explaining the details of my attempted order. I was told not to worry, that Dyson had a glitch in their on-line payment system and that they would honor that price for the two items, with no shipping fees. This situation repeated four times between Dec 29/25 to Jan 19/26 with a repetition of order and payment, cancelation, wait for refund and reorder all the while being told that the glitch was fixed! I finally emailed Dyson detailing the events from Dec29/25 to Jan 15/26 and received an email from Dyson on Jan 17/26 telling me that my "best course of action right now is to purchase your Dyson products in person at a Dyson Store or from another retailer." When I emailed them back asking if they would guarantee that they had the specific items I originally ordered in stock and would also honor the sale price offered, I NEVER HEARD BACK FROM THEM!
This is beyond comprehension! Never will I purchase another Dyson product!

I purchased a refurbished Supersonic hair dryer directly from Dyson as a Christmas gift for my wife, and it arrived with a significant crack in the housing and chipped plastic. The support experience has been appalling. First, they tried to hide behind a "final sale" policy for an item that arrived broken.
After weeks of back-and-forth to get a warranty return approved, they finally admitted their failure and explicitly promised in writing they would send a brand-new machine in original factory packaging to make up for the delay. They immediately broke that promise and shipped another refurbished unit instead, brushing off their written commitment as a "miscommunication." It is now February 8th, two months since I ordered this gift, and I still don't have it. I have bought a lot of Dyson products over the years, but this level of dishonesty and incompetence ends it for me. I will never buy from this brand again.

Do not buy this garbage. It is working only in USA and Canada. It will not work in Europe. I have been traveling for a while. I have used a lot of different appliances in Europe which were bought in Canada as all electrical tools are made for 120 -240 v. This garbage is designed only for 120 v. How ?

Services clientèles minable incompétent .
Les produits ne sont pas fiables .
Zéro suivis
IL VA FALLOIR FAIRE UN RECOURS COLLECTIF.

This has been one of the worst warranty experiences I have ever had.

I have been waiting for over two months for a warranty replacement in Canada.
During this time, Dyson has:
- Sent the wrong model multiple times
- Provided conflicting information in writing
- Asked me to wait repeatedly for issues caused entirely by their own internal errors
- Failed to provide shipping confirmation or a clear delivery timeline

I was without a heating unit during winter while being told to “wait again” after each mistake.

Despite multiple escalations, the process continues to be mishandled.
This is not a product issue — this is a serious customer service and accountability failure.

I would not recommend Dyson Canada based on this experience.