Dyson Reviews 161

I purchased a Dyson V15 Detect for over $1,000, and less than two years later, it stopped working. Dyson replaced it once, but the replacement now has the exact same problem. Despite acknowledging the initial defect, Dyson refuses free repair or replacement, claiming the issue isn’t a manufacturing defect, and expects me to pay $400+tax for a part that’s out of stock. For a premium product, this is unacceptable. Consumers deserve durable products and honest support. #Dyson #ConsumerRights #QuebecLaw

Called Dyson as my vacuum is still under warranty. They don't have my needed part with no ETA. So I said I want a new unit then. It's under warranty and you have no idea when my part is coming. "oh actually we do have the part , you'll get it in 2-10 business days" 2 wks later I still never received . Why you ask ? My order was cancelled ! Without anyone telling me. Been waiting and waiting but they cancelled . why? They actually don't have the part.... hmmmmm ok. I want a new vacuum then as originally asked for. " sure, we don't have it tho. Call us in a week." Such a bloody run around !

I’ve always loved Dyson products and own several, but this experience was a huge letdown. I bought a $1000 vacuum from Canadian Tire, and it broke after just two uses. Dealing with Dyson support was frustrating — three calls and over an hour later, they still wouldn’t process a return. Thankfully, Canadian Tire stepped up and exchanged it, even though they didn’t have to. Dyson, take notes.

Bought a new Dyson v15 in May 2024. Currently not working (cutting out after 2 seconds) so I’ve been emailing back and forth trying to figure out next steps since it’s still well covered under my REAL warranty. Once I sent them my proof of purchase invoice, stating I bought it in May 2024, they sent me back an email falsely saying I bought my Dyson in late October 2023, which would make my supposed “warranty” expire in a week. Ever since receiving this email from them, I have been ignored. Suspiciously, it’s been two weeks with no response to several of my emails (they were very responsive before sending purchase invoice), I assume they will only respond when my “warranty” is expired and deem any replacement parts not eligible under warranty. This is completely fraudulent. To say I am angry and disappointed is an understatement. AVOID. AVOID. AVOID.

They do at least have customer service, but when I have contacted them three times about our latest vacuum (we have many Dyson products), there was such a language barrier with the foreign call centre, that I gave up in the end. And the product, while it has excellent suction, has nooks in the head that mean that when swapping tools, dust comes out on the floor etc. I can't believe this wasn't picked up in beta testing. I think my loyalty to Dyson is finally over.

If you’re considering Dyson – save yourself the headache. Their products die prematurely, long before you get your money’s worth. The Dyson Chinook store is a complete disaster – hands down the worst customer service I have ever experienced. Staff are dismissive, unhelpful, and seem more interested in making excuses than actually solving problems.

And don’t even bother with the so-called Dyson repair shop – it’s a joke. It’s either closed when you go or impossible to reach, which makes it completely useless. So when your overpriced vacuum inevitably breaks, you’re left with a dead machine and no support.

Dyson loves to market themselves as “premium,” but the reality is cheaply made products backed by appalling service. Avoid at all costs.

While I was happy paying the price for having good looking hair, the time came where the batteries need it replacement. NOBODY is UAE, Dyson shop, jumbo electronics helped, they said to me is time for an upgrade. While the device is cordless, if the battery life is below a level, you cannot use the device plugged…as will always switch off. On my opinion is not worth to invest soo much in a device that you cannot use use it only for few years!

Manufacturers should find solutions, this is not a disposable device, with shelf life. I really want to change those batteries and I don’t have an option!

I went online to purchase a "Dyson V16 Piston Animal Absolute + Dok cordless vacuum"
The website offered me a 10% discount if I agreed to receive text promotions, so I agreed and received the discount code to apply at checkout.
During checkout, I applied the code and the site told me the code was "successfully applied" However, the total didn't reflect the discount. I called them and was told that it only applies to older products but not this one.,
Nowhere on the website or at anytime did they inform of this. A lot of time wasted and frustration due to what is clearly a deceptive business practice.
I didn't buy the item and they lost a sale over $1,000, and a future customer as I have no confidence in the integrity of this outfit. Thanks for reading.

Bought a dyson vacum for $1349.00 plus tax's. Wasn't worth the money. Customer Service was very poor and seem like who every you talk with was program or was reading a script. Endless hr on the phone lot of frustration and most of all time waste. The same as the money so buyer be ware not a happy camper. Thank you Wally

Do not buy a Dyson Supersonic Hair Dryer.
Tried for 3 days to get the hair dryer serviced under warranty. Each time over 30 minutes. I think the person on my chat was answering several people at the same time because there would be 5-7 minute break between replies. Finally received the return label. Called Purolator to pick up. Noticed that the return and deliver to were BOTH my home address. Got back on with Dyson Canada. 22 minutes later (after being in queue) finally received a new label with the correct return address. Had to reschedule purolator pick up. This whole thing took almost 2 hours of my time over 3 days to use my warranty. The on/off switch was intermittent. I do not recommend Dyson.

Purchased Dyson from Amazon Ca. Tried to register machine, Dyson site would not accept serial number. Uploaded photo of serial number and photo of receipt from Amazon and engaged in 2 lengthy online chats. Still no verification of the machine for warranty. Now have 2 case numbers. Nobody seems to know anything.

Dyson cyclone v10. Had the unit for less than 24 hours the red ring broke off the first time we tried to empty it. Initially customer service told me it was my fault for mistreating it, and they were not gonna cover it under the warranty until I told him that I wanted to return the machine in that case Then “let me talk to my supervisor” and he came back and said they would cover it. Cheap badly made parts and who needs to start their day with an argument and time wasted at some stupid call centre.

A typically incompetent Canadian company with even worse customer service. Do yourself a favour and steer clear.

Would give a zero star if I could but then would not be able to leave a review.

Called the chat line to get them to either repair our upright vacuum or send in for repairs. The power bar/brush was not working, it looked like a bearing had broken and the beater bar would not turn. The moron on the chat line wanted to do a troubleshooting process which was pointless as we had already done that and since it was not working it was irrelevant. Then the idiot said that any parts would have to be paid for even though there was a year left in the warranty. We have had previous machines sent to the repair depot or were shipped replacement parts on numerous occasions and this was never an issue. It seems like they farm out this chat service to someplace in Timbucktoo or elewhere. We have owned Dyson vacuums for close to 20 years but this is the last one - absolutely non-existant and dismal customer service to say the least.

Worst customer service. Bought a $900+ vacuum, for parts to be broken within a year and a half. Back and forth emails with poor communication and not going anywhere. phone calls are dismissive. Their website literally says they’ll cover parts if its under warranty if broken but customer service does not honor that.

Bought this vacuum so we don’t get headaches for a few years but its been quite the opposite.

DYSON SUCKS.

As a professional cleaner, I can't recommend Dyson for my clients any further. Quality has gone down significantly and the returns process is long and drawn out with multiple emails and pictures sent. Save your money, buy a different brand, and you can get 2 or 3 replacements for the cost of 1 Dyson.

I spent 75$ on an awkward gap tool only to find out it barely differs from the regular gap tool AND it doesn't work. It could not suck up the lint in the gap beside my dryer. When I called customer service, they said it didn't have the suction because it doesn't have "electrical impulses". Representative confirmed that I could not expect it to suck up the dryer lint!! Waste of money but unfortunately I'm over the 30 days.

My air purifier-humidifier stopped detecting water tank after 1 year. I have to contact customer service 4 times. They told me that the service is scheduled and I should receive a shipping label shortly, but that didn't happen. The most annoying part is that the agents copy-paste the same messages and suggest me to sell-back my broken machine to get % off and by a new one. It's ridiculous! How could the company expect me to buy a new device if my old one broke just after 1 year, moreover having such a terrible service for such high price!!!
That was definitely my last purchase from Dyson.

I own 2 Dyson animal canister vacs and a Dyson air purifier. I've been pleased overall with them except the roller heads seem to wear out but dyson replaces them without any hassle for free within the warranty period. The air purifier has no issues. They are the only vac that handles long dog fur without it clogging the head roller. Suction is excellent but not as good as I would had hoped for. Still it's far superior to other makes in that regard and build quality. Its why I own 2. Customer service is simply the best. No hassle, no hoops to jump thru etc to get a part or repair. They trust their customers 100%. They will send parts or pay to return it for repair. Even will send a box to ship it in. They are costly but a 5yr no hassle warranty makes Dyson good value.

Been a long time Dyson customer.
Product quality has continuously gotten worse. My 90 day old vacuum has been usable ~4 weeks...the rest of the time is waiting on parts to be sent, or now a box to be sent to return it and we are going on three weeks (I live in Toronto ...massive purolator centre just down the street from me).

Today was literally my 8th call. asked to speak to a supervisor as i realize first line customer experience can't do too much outside their process. Right off the start of the call tone was dismissive, was very 'you just have to wait'. I had to ask him to be the one to take ownership and follow up on this and keep me informed as I can't keep calling back, repeating the previous 7 calls, etc.

All responses are directly from scripts. "oh i understand how this can be frustrating, very sorry. however you have to wait"
Even in situations that are CLEARLY gone very very wrong they still wont' budge from their scripts. The laughable part, the IVR says 'Iconic Customer Service'..... it is exactly the opposite. Clear text book example or using empty words and promises does not mean customer service.

STAY FAR AWAY and go with more reputable brands.