EalingCouncil Reviews 

Ealing council needs a review. They are not doing their job as they should.
Probably the management should listen to complaints, I called them many times about the bin issue and never sorted

My rubbish wheelie bin went missing and paid £50 for a replacement. Acknowledged and all good so far. No sign or info about delivery so phoned the Council and spoke to someone who obviously didn't know procedure but did ascertain it would be delivered on 2nd March. I was told it couldn't be tracked; WHY NOT? Arrived home on the 27th Feb to find the bin outside my house. So pleased it was still there but what poor service.

As with all my reviews, I shall start at the beginning. My mother had two properties in the borough of Ealing, one in which she lived in, and the other was rented out.

The house that was rented out became empty in November 2019, the council tax was paid until January 2020 by my mother, the council tax for 2020 -2021 for this empty property was also paid for by my mother.
My mother passed away in January 2021, and in 2021, I was trying to get Probate, I got that in January 2022, so for the empty house the council tax for 2021- 2022, was paid for by my mother's estate.

So your saying, why don't you just sell the house ? Believe you me, when I get the Necessary paperwork, Probate, that was my sole intention.
So now onto the council tax for 2022-2023, Ealing council chose to double the council tax from £1,735.48 TO PLEASE DON'T LAUGH £ 3,470.96 charging £1,735.48 for council tax and £1,735.48 for a long term empty premium, meaning that rather than just pay the £173.50, I had to pay, not my mother's estate £347.00 per month for council tax .
I paid the £347.00 per month from April 2022 until August 2022, until the empty house finally got sold, Hooray, I then wrote to Ealing Council team explaining that the house was sold, and is longer empty so can I have my £150 council tax rebate. In November 2022, my Solicitor received an outstanding council tax bill from Ealing council of three months, Sept 2022- November 2022, I phoned Ealing Council, and they explained that I needed to get my Solicitor to contact the new owners of the house and they should set up a council tax account so my mother's account could be closed, and I would get my £150 council tax rebate.

I then wrote to Ealing council tax team on the 28th of December 2022, and I emailed them on the 24th of January 2023, with everything in this review, it's now the morning of Saturday the 11th of February 2023, and I've got no reply to either letter or email.

The Ealing council tax team are a bunch of totally inept fools they should be fined by a proper council Ombudsman ( if there where such a governing body )
for operating such a poor low / non quality service, not everything can be blamed on COVID or this ongoing Pandemic.

The worse council in the UK no help with anything from anybody. They getting paid just to sit and do nothing

I can't compare it with other councils. But a house I've sold, the council has sent me a letter demanding payment. I have contacted them many times via emal and logging a ticket on their dreadful online system, but still no idea. No one has the courtesy to calll me or contact me. I've complained about the online form they have which does not even have a section about the online form, and they replied back saying direct it to the relevant department. Utter rubbish! I hope to move out this council area someday!

Had the 'experience' of attending an online webinar for landlords in the Borough of Ealing which (supposedly) sought to assist landlords who have been caught by this new tax, albeit they would never admit as much despite demanding £750 per rented property in vast swathes of the borough. This , of course means £millions of extra bunce for LBE. If you look at the areas (wards) this money is demanded from, it is probably is in excess of 60% of the land area; not very selective methinks! Attendees, naturally, had to have their mic's muted so discussion or open questioning was ruled out, however, the typed questions (the only ones allowed) asked by many of the attendees on multiple occasions, were simple ignored e.g When must a landlord complete an application by? (Really simple stuff this) Totally ignored, even after many attendees asked the same! Perhaps they don't have a clue? Judging by today, that is more than possible. Perhaps being open is beyond them for reasons we are yet to discover.

Took over an hour to speak to someone who couldn't be bothered to help,totally arrogant staff,I absolutely detest this council

Refuse collections is very poor, they make excuses not to collect your rubbish which is only collected once every two weeks - update I complained and an apology was issued in my favor and I will be getting my rubbish collected so I am quite happy with the fairly quick response.

It is one of the worst services to the community. There must be some way to make a complaint maybe get it to parliament as it's not fair to the local population to pay tax and not get a decent service.
I tried to pay my resident parking permit but the online system doesn't work. It doesn't have a record of my previous payments, it doesn't accept my log in, and it doesn't allow me to make another registration... And after you manage to talk to a staff on the phone, he says he can't do anything to help you.
Completely useless service offered.

This council are an utter and foul disgrace. The social care department would be better named satanic care. Staff and managers alike are stupid and incompetent beyond belief.

Rude , unprofessional , unhelpful , long delays , lack knowledge basically worthless service . When I phoned the incompetent woman didn't even know what the government energy rebate was and she works in the council tax department.

Ealing Council set up driving traps which you cannot see and have zero service to anyone. They just want to fine you and take your money. There's a left turn at Hanger Vale and you cannot see the pedestrian zone sign from your vehicle. They fined me twice and failed to send me the letter for one of them. Now they are pursuing me for a higher fine through another organisation or taking me to court for a fine they never posted to me. I had no way of knowing about it. They will not help me. They are just vile. Utter disgrace.Something must be done about this vile corrupt council. Plus you cannot get through on phones or speak to anyone. Just disgraceful.

This is the worst council that I have ever seen in the London, They send me a penalty charge reminder as you did not pay in time while I haven’t received the first one, I sent them 10 challenges and no one answered, even they do not have telephone that you can talk to someone, I am really sorry for people who lives there!!

I give 000 star because Ealing council wants 180 pm council tax even I don’t have rubbish bin , no parking. I rented my house! When I complained no answer then phone! Office is closed I don’t know what so we need help and then Ukrainian

Scammed me on a pedestrian zone, now i cant pay the fine. You have rejected my reasoning for using the pedestrian zone and thwarted it. Now i cannot pay it off.

Are you trying to 2x the original fine?

Website not functioning again! There is little, or no, chance of actually being able to talk to anybody at Ealing but why encourage residents to conduct their council business online when Ealing Council online services are so often not working or incredibly slow? Chronically bad!!

Today just was terrible day I was walking in a park with my wife and 9 month old son which is owned by Ealing council (trinity way park ) … firstly the park is not maintained at all … secondly it’s not publicly controlled . Reason why I’m saying this is because … when we decided to go to the park as the weather being very hot which the date was 10/7/2022 . There was some rude young people shouting at us and another family member . For no absolutely reason as if the park was owned by them . That park supposed to be designed for family and kids to go and enjoy not for drug addicts and misbehaving people who just swears at you while your having your 9 months old son in the park … reason why I’m posting this is because of you will go to other parks owned by other council everything is well organised but looks like in this park it’s not organised … you should have some sort of enforcement patrolling the area as it is totally not safe for families with there babies …. If the council does not sort this out because I have all the proof needed with footage of video I will take this to the higher authority…. EALING COUNCIL SHOULD and I repeat SHOULD be looking after there environment and people leaving there not being able to not go to the park or else where because someone could wake up arguing at you or threatening you for no absolute reason …. EALING COUNCIL please take this serious …. Help us so we can help you !!!!!
The park in the other hand should be maintained as it is not
All I’m just saying is that we as families are not safe to walk anywhere …..

Ealing Council is one of the most disgusting Borough. When you phone the them they don't answer the phone they put n a automatic message and they tell you to and line .I try to them over two weeks each day cont though to them last kept the phone ringing for over three hours until I felt asleep. Then one African man answer I explained to him I need help I cannot afford to pay and what help can I get .I am working full-time however by the time I pay rent all my wages gone .he didn't care he didn't wanted to know. How terrible these departments work and it is apart of the government.

Possibly the most inefficient council I have ever dealt with, if I could zero I would.
Does anyone know the email address of the council leader?

Unequivocally the greediest council I've ever known.

The particular issue I take (there are many to choose from) is the money grabbing going on from motorists. In Milton Road where I live we had a propaganda letter circulated (full colour, multi page pamphlet style) from the council a few years back trying to convince us that paid parking permits in the road would be a good idea. No-one agreed, at least that I spoke to, and I spoke to quite a few. The claim was that the road was congested and this measure would relieve the congestion. Never mind the fact that it was congested because the council had made all the surrounding roads into paid parking! They pushed the changes through regardless of the feedback from their letter - undoubtedly the letter itself was merely some kind of legal formality. Congestion in the road was identical before and after. My neighbours feel the same having been fined multiple times for dropping their son off near the station. There is nowhere to do this safely and with good reason! How else would they fine people? They're not stupid. Live in a nice road and the streets are paved beautifully. Live where I do and the pavements are like an Escher painting. Trees die and are pulled out and tarmac'd over instead of replaced.

If you drive in Ealing: BE WARNED! BE WARNED! BE WARNED! Hyper-vigilance is the price of driving here without paying exorbitant parking fines. You may not stop to think or hesitate while on the road, heaven forbid stop to let someone out safely. It's a shame that ephedrine is illegal because a couple of big lines of it would be just the ticket for the kind of hyper-vigilant paranoia required to ensure you don't fall foul of the arbitrary and unnecessary rules constantly being invented by the council and enforced by hidden or not so hidden camera. The latest money trap is in Montague Avenue. One can only imagine how much money they've raked in from it in just a week. Don't even waste your breath challenging fines, the response is inevitably the same.

Few people inspire such pure hatred in me but Ealing Council, congratulations. I'm sure (hopeful?) that some good people do work there but as an entity overall and as a driver, they are utterly deplorable, despicable, loathsome. I can't wait to move away. Reading some of the other scathing and articulate letters of contempt here is my solace. We are united in our disgust.