EalingCouncil Reviews 

The receptionist that is in today Tuesday 24th May at 2pm was rude and put the phone down when I was asking for the numbers to press when I call the council tax number. Not impressed at all. You shouldn't be an operator if you are impatient and want to get people off the line.

They protect themselves from sorting out issues. They never phone back. It's an annoymous organisation that has zero accountability despite all the surveys we fill in to give them feedback. Typically you leave a request on the website and it disappears into the ether never to be mentioned again unless you then put in hours of chasing up by phone or in person. A truly useless council.

These reviews are a chilling indictment of systemic failure. This council is pushing the 2030 Agenda, and what concerns me is that they aspire to have a much higher population density through planning developments like Manhattan project or Acton for example, when it's clearly unsustainable and not competent at providing existing services. Want to waste a day queuing up at the offices to speak to a human? Get in line. Want to get onto the website to book something? Website is down again. Want to complain on the phone about something? Not able to help. Whether it's noise pollution from Big Development or bailiffs chasing an already paid bill, this has got to be the most shining example of corrupted incompetence and systemic failure in our over burdened reality. These arrogant buffoons claiming to represent us have forgotten who their masters are, I'm literally too disgusted to get into the specific reasoning for my own personal review, but this time it's become clear to me how the workers are measured on performance, and it isn't by the feedback for services or quality. When you worship the coin you become Satan. Disgusting, shame on you all

Since this January, when I have moved into new apartment, I’m trying to get a hold of them regarding council tax bills, now where do I begin..
The web site (that they always refer to) is useless, the information is either hidden somewhere or most times not existent at all.
There is no straight forward explanation of the taxing neither on web site nor in printed mail.
The bills are sporadic and not clear, first one was for three months, another for a year (I’m surprised it’s not for my whole life period).
After altering things online there is no confirmation via email, printed mail, or on my personal account- as well nothing.
Trying to call them is the other level of frustration- after 40 minutes on hold, two minutes of conversation (that felt like I’m being offered a huge favour for it) the operator sounded as if he spoke from the other room, more so, during the conversation he just hung up..
So still nothing.
Anyone knows- maybe I should just not pay them until they find time to speak?

I heard some individual in housing department are taking bribe in order to get you housed, which is pathetic and unbelievable because the ones that needs to be housed don’t get any assistance and the ones not eligible gets housing within Ealing, I personally think HR should step in and break down all the diversions within Ealing council.

Trying to get through to the Council Tax dept is an absolute nightmare. Not everything can be resolved by an automated machine system. There are many issues for which there are no options and customers are cut off when told to wait to speak to a member of staff if too many are already waiting in the queue. Absolutely outrageous!
This begs the question- if everything can be done through the voicemail system and online, why are we paying huge council tax bills if there are no staff employed to deal with customers? Surely costs should be low - no staff therefore no office building required etc.

Lets get back to the old style service delivery where customer service comes first. Is that too much to ask? Lets not use Covid as an excuse to shut everything down. Feel extremely sorry for those who are not IT familiar. An extremely frustrating experience!

COUNCIL WHO IS JUST INTERESTED TO MAKE MONEY BY ISSUING PENALTY CHARGES.AFTER RECEIVING LETTER ON 17/12/2021, I WROTE TO THE COUNCIL, HAD NO REPLY AFTER 5 WEEKS. DID SEND THEM SECOND REMINDER,STILL NO REPLY TO MY THIRD LETTER AND THEY HAVE SENT ME ANOTHER LETTER DEMANDING PAYMENT OF £195 AS I DID NOT PAY £65, AND WROTE THEM LETTER DISPUTING THE CHARGES.HAD NO REPLY EVEN AFTER 3 LETTERS WRITTEN TO THE COUNCIL STILL NO REPLY TILL TODAY 20/04/2022.THIS MATTER HAS EFFECTED MY WIFE'S HEALTH WHO IS DISABLE AND SHE WAS DRIVING THE CAR WHEN THE PENALTY CHARGES WERE ISSUED. COUNCIL HAS NO CARE FOR PEOPLE.

the Council are very efficient in taking your money and inefficient in everything else

Ealing parking services is a money making, for profit generating racket, you'll understand why; when you receive a PCN, they have a very efficient automated phone & online service for collecting money but very difficult to appeal or dispute them, in addition the automated phone service will make you want to give up on life

Their parking charges/restrictions/permits/LTNs/,over zealous traffic wardens have ruined Ealing, Southall, Greenford Broadway, hanwell, pitshanger high street businesses have been affected by their implementation

Ealing parking services is in the top 5 councils in the UK for generating revenue from PCN's. Where is that money going?

All the council property's like the libraries, car parks which have been sold privately to developers; everywhere you blink there's a new development and hyper developements like around north acton station which are being sold to the highest bidder, the council must be swimming in cash

You need to lower your expectations so that the disappointment wont come as a surprise; the council is just run like a business

I have tried over 10 times to get through to the council tax department on the phone. I have an account but cannot find a way of doing online what I need to do and I am not stupid. It is the worst hub I have ever experienced. I simply cannot communicate with anyone, and just when I think I might be able to speak to someone I get a message saying all their operatives are busy and to try again later. There is limit to how many times a resident can do this and stay sane. Ealing needs to have a big review of its customer service. They are quick to tell you that you need to pay your council tax but impossible to communicate with if you wish to stop paying for a valid reason. I think the service deserves zero stars. As for the review in which an employee highly rates his bosses, he should try being a resident.

I would give zero stars if I could. Unbelievably useless website (am only dealing with it because my mother has the misfortune to live in this borough). I live in Hackney, which is unbelievably efficient by comparison.

Ealing Council has been closed for long time, and I don't know why??
When I call the Council, they talk rude as if I Interrupted their afternoon sleep, and try to send me to irrelevant departments just to get rid of me.
I pay £2500 per annum in Council tax for what??
I can't even find a person to talk about my ongoing issue of neighbour from hell who's dumped tons of rubbish partly on my driveway for the last 6 months. I filled a form on council's website a month & half ago with acknowledged reference number. But no one seems to find my complain.
This Council is disgrace.

Would like to thank Ealing council for turning Ealing into the Croydon of west London and we all know Croydon is a sihthole atrocious behaviour Not fit for purpose

Great place to work. I have been in my field for 5 years and can say working for Ealing council has been the most rewarding. All managers and supervisors have been welcoming, helpful and attentive.
So happy i found this job

The ultimate slum landlords. Unable to abide by their own policies never mind the law. I have email evidence of being groomed by their staff at a very young age. They have had me living in a broken down, mouldy, infested over crowded property for ten years and refuse to respond to any formal complaints or follow through with their own complaints procedure. Never mind repairing anything or adequately housing anyone. Avoid for your own mental health because Ealing Council encourage their staff to make you suicidal after having to deal with the imbeciles employed there

Wow! I have just come off the phone with a council tax advisor and I am still shaken! Not because I have to pay the council tax :) but because the way I have been treated! The person I spoke to showed a total lack of communication skills, demonstrating his superiority throughout. He made me feel uneasy for no reason as if he was getting some sick pleasure out of it! He had spoken over me without letting me explain the purpose of my query, he appeared unsympathetic and arrogant throughout. It did not matter what I had to say, he continued in his patronizing voice making me feel more and more downhearted. Was this really necessary? Absolute nightmare. Are there robots employed in that council?? What a hostile place!
I live outside London and only had to deal with the coucil tax matter following my farther's death, hopefully I will never have to contact this particular council again as this has left me with a bitter feeling.

What a total shambles Ealing Council seem to be ....... Ive been chasing them for one and a half years now regarding a historic child abuse matter from my time in an Ealing Council childrens home during the 60s ( 23 Sunnyside Road ) ..... and they started off by getting someone aka " Mrs Pepperpot " to call me who suggested i buy myself some expensive chocolate and write a letter from my 7 year old self to the long dead lady who ran the home ...... and now after 18 months of chasing them and being bounced around all over the place to people who either totally blank me or promise that someone else will call me who never does they now suggest that i contact the Information Commissioners Office .... if it were not so serious it would be the most farcical joke worthy of Mr Bean ...... lets hope Ealing police and MPs have more about them ....... PS amazing that so many other people on this website seem to feel the same about them, 93% and they never seem to respond to anyone.

Everytime I drive in the Borough I wait a few days and sure enough a penalty charge notice comes through. The signage put up makes no sense at all. Some restrictions have been put in place then removed and then sneakily put back. It's a total scam.

Helpful team

Terrible customer service, they don't care and won't help, also telephone number is wrong on letters that send and can't get through to right department. Sort it out ealing council

New signs everywhere and do not look like a no entry sign its different to trick you and are not clear and to high up and you need time to stop look up and think if you are allowed to go down a road or not while there are other cars behind you. No clear warning before hand when taking the roads. Even the neighbours are not happy with the signs and it was all supposed tobe done for them but really is a scam to trap you into paying ealing council money. And also i got the car penalty charge notice 23 days later so in that 23 days i didnt know and carried on going through that road like alot of other people. Four fine tickets arrived and plenty more coming. I appealed with 5 emails and and called (you cant even enter the council or talk to someone on the phone for the charges ) no reply still on my 15th day no reply yet. I heard from the neighbours, family and a friend who done the same thing that Ealing council do not reply just will send you a rejection letter with double the fine. Great investment for the Council worst council ever complete scammers better not to drive there and walk. Everyone are getting tricked by them signs . Will take legal action