Eandmoney Reviews 

Very disappointing experience with e& money customer support. On 11 September 2026, I requested tracing of 18 Amazon UAE refunds totalling AED 1,526.50. I supplied the refund reference numbers, amounts, order numbers and dates. Their team confirmed that these details were attached to my complaint.

Despite repeated follow-ups, as of 26 October I still have no complete, item-by-item tracing results or firm completion date. The responses repeatedly apologise and say they are waiting for the concerned team, but provide no meaningful findings.
Customers should not have to spend weeks chasing basic information about their refunds. Acknowledging a complaint is not the same as resolving it. This experience has seriously damaged my confidence in e& money, and I cannot recommend the service based on how my complaint has been handled.

One of the worse experience with this since 2 and half month they are not able to fix my face verification glitch. Due to that reason now I decided not to go with e and money. So many times I called customer service they escalated the issue and therself resolve the issue without doing anything. Literally I was about to mad for this kind of issue. Just small issue they are not serious for resolve the issue. Thanks e and money
For this kind of support ....

God bless you

I have bad experience this service,how many times I called the customer service to follow up my complain because my money until now they didn't come in my account I'm so disappointed😡😡😡please refund my money 600 derham..

6 days kept my money and returned silently. Worst ever service. Caution for everyone. Keep 1000 meter distance from this app.

Who will compensate the 5 days suffering of my family. Time spent on follow up calls. Stress and delay in purchasing medicines.

I am extremely disappointed with e& money. I tried to make an international transfer twice, and both times the transaction completely failed. However, despite the money never actually being sent, they still charged me the transaction fee for BOTH failed attempts!

When I contacted their customer support to simply get my fees refunded for the failed transfers, it was a complete nightmare. Nobody actually took responsibility or resolved the issue. They just gave me the runaround, telling me to "send an email to this address" and "do this instead." I’ve just been going around and around in circles with their team, dealing with endless loops, and I still don't have my refund.

It is completely unacceptable to penalize a user with fees for a system failure on their end, and then make the customer jump through endless hoops to get their own money back. Extremely frustrating service. Save yourself the headache and use a more reliable and professional transfer app.

Too much delay in receiving money, there is customer support instead of help they will advice us new complaints and each complaints will notify 2 days to 5 days time to resolve and do the transaction and there is again more delays on that

I had a very hectic day because of one transaction. I sent money to my home country specifically to do something and told my family I had sent the money previous evening. Today 27.09.2026 my sister tells me they did not receive the money. I was very stressed after a stressful day at work. When I checked I saw the money was on my e& account ( it did not go where I sent it) I tried to send it several times but they were asking for face recognition and biometrics which I never registered with. I spoke to 3 e& Customer Service staff who couldn't help. I requested to reverse my money which they told me it will take like 5 days. Very annoying Service. Thanks to Customer service staff Barun who was finally able to help.

No issues so far. Very satisfied. Thanks. Who needs transfer code? DM me.

I am so frustrated, I have been transferring money from my bank account to e&money. It was deducted from my account, and many days already the amount is not appear in my e&money account. How can I trust this site again?? I called but still no result. So bad. I will not trust my money to this site again.

No money Received.. No Response.. Dont use this shit application

I want to put negative zero if there is!!! I WITHDRAW AN AMOUNT OF 200 dirhams in the machine and unfortunately the machine does not dispense money and I immediately contact the E& money custumer service. İt happened July 21 and today is August 19 it’s 29 days since I requested for a refund and nothing happened till now. I keep on following up my 200 dirhams for refund and same answer I recieved always from custumer service saying “it’s under process”!!!!!! I DONT RECOMMEND THIS E WALLET. BOTIM PAY İS BETTER THEY ACT QUICKLY, I EXPERIENCED A FAILED TRANSFER IN BOTIM AND THEY FIXED IN JUST 1 WEEK THEY RETURNED BACK MY MONEY. BUT THIS E& MONEY İS A KACHARA WALLET ONLY STEALING MONEY.!!!!!!!

I send money through this application and their system went on glitch. To cut the story short the money that my family supposed to received,they didn't received. And the worst scenario is this application didn't refund nor reflect in my e&money account. And it will take 5 working days that they will call me back and just to discuss what happened. I am not interested on what happened in their app because from my bank I received already a authentication code that it went through. They didn't yet refund my money.And the customer service only says "dont worry about your money and within 24 hrs it will reflect in your account and be refunded". I am advising to customers not to use this e&money.

I activated my e& money account, but unfortunately, none of the services have worked properly since activation—not even basic ID updating. I have contacted customer support more than 5 times by phone and 5 times by email, but despite repeated follow-ups, the issue has remained unresolved from 4 August until 15 August.
This is very concerning for a financial service. If basic account services cannot be accessed, how can customers confidently trust the platform for important financial transactions? Today it may be ID updating or account services; tomorrow, customers could face much more serious issues involving money transfers, card services, or other financial transactions.
I have given customer support enough time and opportunities to resolve this matter, but unfortunately, there has been no satisfactory solution so far. At this point, I have completely lost confidence in e& money.
For a financial platform, customer trust is everything. I sincerely hope e& money management takes such complaints seriously, investigates the issue properly, and improves both the system reliability and customer support.😔😔

أتقدم بشكوى بشأن التأخير المتكرر في تحويل الأموال عبر e& Money، وعدم وجود خدمة عملاء فعّالة. كما أن الشركة تعتمد على وسيط خارجي لا تملك أي سيطرة أو صلاحية عليه، مما يثير القلق بشأن مسؤوليتها عن أموال العملاء.

I would like to file a complaint regarding the repeated delays in money transfers through e& Money and the lack of effective customer support. The company also relies on a third-party provider over which it has no control or authority, raising serious concerns about its accountability for customers' funds.

Very poor service we spend time to call customer service and we go etesalat store to raise concern that money still not receive to my husband account no one help us to solve the issue

I am extremely disappointed with e&money's remittance service. It has been 57 hours since I initiated my money transfer to my family in the Philippines, and they still have not received the funds.

I have contacted customer support and raised multiple complaints, but no one has been able to explain what happened to my money or provide a clear resolution or timeline. This level of service is unacceptable, especially when remittances are often intended for urgent family needs.

I expected a reliable and secure money transfer service, but instead, I have experienced delays, poor communication, and a lack of accountability. I hope e&money investigates this issue immediately, locates my funds, and improves its customer support and transaction handling so other customers do not have to go through the same experience.

Hi I am writing these email for you to know guys that I want to give BIG THANKS to Ms. Zabira/ Zarina im not sure with the spelling nor name, cuz she helps me to refund my money 5k aed and 1480 aed which i sent in the Philippines 2 days ago. I had these lacking of “suffix” in the name of my receiver.
The conversion happened 15:05 and 15:11 of 13th of June thru my etisalat number.
So reliable E&MONEY.

Best regards. ❤️

Why you kept my money on hold for more than 3 months , why you are not refunding me why ??? Very bad service 0522605984 , always your call center representative says we will refund your money and they didn't.

worst service transaction happening since yesterday not taking place mr arpit always says i am doing i am doing no body do any thing mr jagan nath also trying but nothing is happening they think 5 days required what is this

Disastrous app and most horrible service it offers
Just snatches money
Imagine to transfer my own money back to my bank account it doesn't even allow me to transfer the whole amount plus charges 5.49 aed each time!
Literally a money snapper app
Really regretted even opening an account with them!
For international transactions same they have a very small amount limit and doesn't even reach the beneficiary immediately!
Horrible app please don't use it
Will definitely close down my account as literally lost my money only on transferring between my account!
What a shame