Eandmoney Reviews 

OMG!!!

This is beyond pathetic service….

I transferred money to my mom 2 times and I had to wait for 3 days verification and they were asking me about my mom grandfathers grandfather name ?? Who would know???

Then I asked for refund - direct 5 days wait time… I transferred all I had to my mom she needed - she’s above 70 and she’s now waiting, money can’t be transferred can’t be refunded for 5 days…

Where do I stand now. Nowhere… 😭😭😭😭

I called myself donkey for using E& money to transfer yet again after 2 painful experiences….

Bad service, bad communication bad customer service, they deduct money and reject the transaction on mall, after complaint now more than 1 month still they didn’t refund the amount.

I would cancel the card and don’t prefer anyone to activate this card

Very bad service. I have put a complaint regarding my refund for fraudulent transaction on 3rd of December still i am waiting for the solution.

I had a bad experience today.i transferred to local bank account due to some issues my transaction was declined but they charged me 5.26 dh.what we can do .we r helpless,,,,🥴🥴🥴😠🙁😏😏

I have had several bank accounts but I’ve been charged for a declined transaction on my card as e&money does. I called customer cares and she confirmed that they do charge in case ur purchase gets declined due to insufficient balance. 2aed is the charge. Am so disappointed. I deleted the card from my Apple Pay. Will use it only as last resort.

Extremely infeasible 👎🏼, would say total Rip off in simple words. They charge % for when loading card from debit card and even higher % when loading from credit card. They charge you 1.99 dhs each time you attempt to pay with insufficient balance. Expected behavior from Etisalat..

e& money is a total scam when it comes to refunds! I’ve been waiting over two weeks now and they keep lying with fake promises. Every time I contact support, I get the same copy-paste replies — no action, no refund, nothing! This is pure frustration and zero accountability.
If you value your money, STAY AWAY from e& money! Once they take it, getting it back feels impossible. Worst customer service I’ve ever seen! 💸❌

My daughter is supposed to get her salary last September, we have raised the issue several times with these people upon confirming from her employer's CFO that the funds are transferred from their end. Everytime i called, they told me to wait for 5 days,only to be passed from an agent to another.

This is the worst company I have encountered in Dubai. They should be held accountable for this.

Unbelievable, pathetic service!!!!

I did not receive some remittance into my account and I badly need it,am very disappointed that it takes a lot of time for me to get it.I hope they do some upgrades about their service.It's very disappointing and upsetting .

Worst app , Transaction fees being charged for no service/failed service provided! Customer service are useless, they don't know anything about their services. Complaints are taking forever, all they do is send apology message. Worst of prepaid app so far. Never again!

I just noticed, everytime i deposit money to my account it always taking 5 aed per deposit amount. Example I will put 10 aed then only 5 aed will be credit to my account. Not good at all, they will give you discount or no fee charges if you'll send money through their services. But still not a good help for someone who earned with low salary. Definitely not for a low earner. They will take your money only. Better the other apps that I know, its ok to pay 8 aed per money sent but they will not taking any dirham upon doing cash deposit to your account.

E&e money has the worst customer service. I sent money home for an emergency on the 9th October and up to today the money has not yet been remitted five days later. All attempts to escalate the matter to their support team have not been fruitful. They are a law un tothemselves and one feels totally helpless. Their service sucks. What on earth is this.

I purchased physical card ...it's not working I called but still not resolve my issue ...... wastage of time and money

Worst of the worst app Ive been encountered. I DONT RECOMMEND THIS APP AT ALL. Imagine they are telling to expedite or should we say speed up. But nothing happens. I spoke with several agents. Namely, Sara, Ali, Ahmed, Meagan. One of them give me wrong information. And lastly, I spoke the manager. The manager told me it could take up 120days. Wow like wow. To e& I hope you will not encountered the same issue in the future because if you do. It would be Karma at all. By the way , the name of the Manager is Reesa Atya.

Worst app ever! Transaction fees being charge for no service/failed service provided! Customer service associates are too stupid, they don't know nothing about their services. Complaints are taking forever, all they do is send apology message. Worst of prepaid app so far. Never again!

I use to trust it whenever you sent money it was delivered instantly but now l send money on the 2 of September. Until today .that is the only money l had fir my mother's hospital she in the hospital
I would not recommend anyone to use this app
Please process my money before my mother dies😭😭😭😭

very bad service it takes days to receive money. and very bad customer service. even the timeline they are not following. both international and local transfer.

Not 1 not 2 not 3..manny time's they happen my transfer is initiated again. I'm not big costumer.. but I'm a customer.. please check my transfer money 🙏 I hope you make solution now for that... you can call me now please..thank you

1stly the customer service is helpless,they can't communicate in English,secondly the app state that the refunds take are made within 7 days and yet it's 2 weeks I have not gotten my money.... scammers!