Eandmoney Reviews 

Worst app ever I transferred money from bank account to my e&money card and didn’t receive the money for 6 days now and I called the customer service and raised a complain and sent everything they asked for even a prove that the money was already deducted from the bank and yet the money was not transferred to my e&money they kept on telling me to wait and it will be solved , they ended up closing the complain and everything without getting my money back WORST APP AND CUSTOMER SERVICE I DONT RECOMMEND AT ALL

They kept saying be patient but nothing changed. I was only helped by the company you see in my profile.

I am feeling stressed. I didn’t receive my remittance for 2 days already now…

I’ve been contacting the customer service yet they were just telling me that they escalated this matter to their head. 🥹 I need the money urgently for my bills.

Worst app ever. I am planning to file a legal case against E&.
I made a transfer of 1200 and the status is in progress when the transfer should be instant. Customer service created a ticket for my complain and say minimum time to resolve is 1day to max 5 days. My concern is that I need to make a credit card payment and I’ll be charged late payment fees because of this delay from E&. I will be filing a case to claim late payment charges from E& followed by recovering court fees for this issue caused by E&.

I recommend using Careem Pay. It’s the best

Worst experience ever!!! Imagine sending (my accountability) money and didnt receive it under your Eandmoney. Same thing over and over again wherein YOU NEED to email the swift code to them instead of providing it on the phone. Sent the documents needed to get my money for like 20th times but no resolution and just going in circles. WORST OF THE WORST!!!

When I started using this card, it helps me in the internet in the but there is a 24hrs to 7 days delay in getting the money in the card. The service for refund if there is issue in gettting the money in the card is not good they promise to slove the issue in 2 - 5 days they took long time to refund the money. The process of transferring the money is not practical at all.

للأسف لا يوجد احترافية وشفافية في التعامل

اعطيهم تقييم 0

تحربة فاشلة بكل معنى الكلمة يذكرون اعادة المبالغ خلال خمسة ايام كما هو مذكور في الشروط لديهم ولم يعيدوا المبلغ ابدا ثم قالو انتظر خمسة اسابيع اليست هذه مخالفة واذية للعميل اني ارجو من الجميع الانتباه لذلك ولن اوصي ابدا بهذا التطبي وسألغي البطاقة وعدم التعامل معهم مستقبلاً كن حذرا

NOT EVEN 1 STAR! WORST APP AND VERY BAD CUSTOMER SERVICE! DO NOT USE THIS APP!!! THEIR WEBSITE MENTIONS THE OPPOSITE OF HOW THEY HANDLE COMPLAINTS!!! WRONG EMAIL ADDRESS, NO CONFIRMATION EMAIL OR ANY EMAIL FROM THEIR SIDE, LONG LEADTIME, NO REFERENCE NUMBER GIVEN UNLESS YOU CALL THEM, VERY SLOW ACTION (AND YOU ARE ALREADY LUCKY IF THERE IS MOVEMENT!), NO UPDATES AT ALL, CUSTOMER SERVICE HAVE SAME SCRIPT, THEIR HOTLINE TAKES TIME TO CONNECT!! JUST STAY AWAY FROM THIS APP!!!

Very bad service, my refund was initiated last 17 april but until now 5th may still haven’t received the refund. Customer service are telling you everyday its forwarded already to top management but still no result. So disappointed and will not recommend

I sent money 3000 aed to Ghana on Tuesday and till now they haven’t received it. No response to emails, no response from customer service. I need my money immediately. Worst company ever. It’s urgent and I need my money immediately.

I try 1st time because of Etisalat name i have trust but I'm so disappointed with the app service and slow system. I would not recommend this app for any one .

Waiting for refund from 3 weeks, still no reply, no customer support, no responses to emails, call center number never connects, never ending frustration....

Sorry I'm sorry angy because I send 140 dirhams to gcash in Philippines they didn't receive until now I send on yesterday,then today monday I send 10 dirhams but it a same not receive until now how many hours it's 3 hrs already

Tried to do a transfer and they say it is completed. After 3 days, the money never came. They refunded but wasted time promising it will come. When it comes to international transfers ABSOLUTE WORST

I am extremely disappointed with the service. I paid for the cards and received them with the wrong cards. Since I have been waiting for a refund, but nothing has been done. Despite calling more than 20 times not answering , all I get are empty promises and no response. I do not recommend this service to anyone. The fees are higher than any bank credit card, and the customer support is completely unhelpful

Stay away from this app called e&money😡😡 at a point it becomes very slow when sending that can stay on initiated for days without sending to wallet. Poor refund system, poor customer care responses 👎🏿

Guys go use Taptap send, it’s even better than this garbage app

Whatever you do, do not use this app guys. I have a pending credit transaction for over 2 months and at the point of writing this review, nothing has been done. Just stay away for your peace of mind.

Slow and inefficient handling of refund request!!!!!!!!!!

BEWARE OF USING E&MONEY
1. THEY HAVE POOR CUSTOMER SERVICE
2. THEY HAVE ALWAYS DELAYS IN TRANSACTIONS
3. THEY WONT INFORM THEIR PARTNER FOR ANY TECHNICAL ISSUES OR ENHANCEMENT THAT MAY RESULT FOR DELAYS.
4. THEY ARE NOT GIVING FEEDBACK IF YOU HIGHLIGHT YOUR CONCERNS.

NOTE: WE TRUST THAT YOU GUYS ARE TRUE TO ALL YOUR ADVERTISEMENT OF A TIMELY MONEY TRANSFER. UNFORTUNATELY YOU ARE NOT HONEST ON YOUR WORDS. EVERYTHING NOW IS DIGITAL BUT STILL YOU TAKE 5-7 WORKDAYS IN ORDER TO ATTEND OR RETURN OUR MONEY? THATS HIGHLY RIDICULOUS.

IM VERY MUCH DISAPPOINTED.
I GET PENALTY FROM MY BANK DUE TO YOUR DELAYS.