Eden Steam Showers Reviews 

90
•
TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I'm writing an unprompted review for this company after another exemplary contact with them. We got our first Larvik Quadrant shower cabin for our main bathroom upgrade over 10 years ago - it still lo... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We have two 90x90 quadrant Larvik units from Eden Showers, one for ten, since 2016, and the other for six years now with absolutely zero problems. During a recent partial room renovation, I actually... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

This is a brilliant company to deal with, their customer service is excellent We ordered a shower pod and the experience from placing the initial enquiry to receiving the goods and then having a... Toon meer

Beoordeeld met 5 van de 5 sterren

We ordered a larvik monsoon 900x1200 offset quadrant shower cabin,we visited the showroom to try out the various units.The buying experience was wonderful and our cabin arrived safely in the time fram... Toon meer

Bedrijfsgegevens

  1. Huis en tuin

Geschreven door het bedrijf

Founded in 2003 Eden Steam Showers is the UK's longest established specialist supplier of steam showers and shower cabins (despite spurious claims by others). A market leading innovator of fully customisable modular shower cabins, frequently copied but never rivalled. We only supply direct to the public so no inflated prices or middlemen. The price of our products reflects the quality of the shower not retailer profit margins. Showoom, with Display models in Chobham Surrey and a display area at Longacres Garden Centre in Bagshot, Surrey. Always happy to talk showers and what makes our so special.


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

90 reviews

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4,9

Alle reviews

(90)

7 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Excellent Company : Great Aftersales

I purchased the Modena 1000 steam shower and installed it in 2012.
Ordering and delivery was excellent with superb communication.
The shower is first class and the quality of finish is still "like new" today 2017 five years later.
After sales has always been of the highest standard and information freely given.
I would highly recommend Eden Steam Showers to anyone and dealing with Kelly Bruce their Operations Director just underlines their commitment to their customers.

7 februari 2017
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Customer Service as it should be!!

When I was looking to purchase my first steam shower I carried out lots of research as many of the companies offering these products didn't look reputable enough to give me confidence that I would receive the product as advertised or that they would offer a good enough aftersales care if anything went wrong.

I came across Eden Steam Showers, rang one of their existing customers on one of the Scottish Islands, with peat water I might add, they couldn't give this company enough praise, so much in fact that I wondered if they were part owners of the business. Anyway I went ahead and purchased the steam shower and I have to say, Eden Steam Showers have exceed my expectations by a long way. Brilliant service, honest and really on the ball. Many companies could learn a lesson from Kelly as to what looking after your customers really means. I've just purchased my second steam shower.

Julian Wood
White Beach Holiday on the Island of Anglesey

11 juni 2016
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Larvik 900 Quad Steam Shower

We have had the steam shower for two years now and the whole family love it.
It's easy to clean, retains all the water and steam thanks to the seals and the lip around the basin and still looks as good as when it was bought.
Have had to replace the rubber door stops as one member of the family is heavy handed when opening and closing the doors (just as well the glass is toughened) but Kelly has sent them quickly and for free through the post so cannot fault the company at all.
Would I recommend this company and product?
Yes I would, 100%. Researched a lot of companies and products before choosing Eden Steam Showers, yes there are cheaper brands on the market and also dearer ones but the shower fitted our exact requirements and price range with a clean, clutter free stylish interior, silicone free fitting, good reviews online and discussed with Kelly any questions we had about the product.
We were unable to travel to Cobham, as we live in Scotland, to view the shower in 'real time'. We had visited other makers showrooms locally and some of their build quality wasn't that great for the price asked, but when the Larvik unit arrived the quality and materials used were of a high standard, also it arrived on the date and time agreed as Kelly had stored it for us until my bathroom build was near completion and it was very well packaged.
Look forward to many years of use from the shower.

Stephen Reid

11 april 2016
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

FIRST CLASS

BOUGHT THE ATENA STEAM SHOWER AND ALTHOUGH ONLY USED IT ONCE SO FAR AS IT WAS ONLY INSTALLED YESTERDAY, FOUND IT TO BE OF FANTASTIC QUALITY, FITTINGS, GLASS, LOOKS, IT HAS IT ALL, STEAM WAS AMAZING AND SO WAS THE SHOWER, IF I COULD FAULT IT, WOULD SAY THAT THE STEAM IS A BIT NOISY AND THE INSTRUCTIONS TO OPERATE COULD BE A BIT MORE SIMPLE FOR THE GOLDEN OLDIES, OUR PLUMBER FOUND NO PROBLEM IN PUTTING IT TOGETHER AND I MUST SAY IT LOOKS FANTASTIC EVEN DOWN TO THE LITTLE "GUTTER" ON THE BOTTOM OF THE DOOR TO STOP DRIPS WHEN YOU OPEN THE DOOR. EDEN DELIVERED WHEN THEY SAID THEY WOULD AND EVERYTHING ARRIVED IN TACT, FOUND KELLY TO BE VERY HELPFUL, WOULD HIGHLY RECOMMEND.

17 februari 2016
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent service

I purchased a Sofina Steam Shower from Eden Steam Showers. I was able to
pay a deposit and they stored the shower until I was ready to get it fitted
in my new bathroom. I received fantastic service and would not hesitate in
recommending them. My shower looks terrific and is a joy to use.

20 september 2015
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent product and service

Having looked at loads of showers online we visited Eden Showers and chose the Larvik 900 quadrant steam shower. Having installed the shower we are over the moon with it. The lip around the tray is a fantastic idea for retaining the water instead of having to seal the bottom of the frame with mastic like some others. The overall design is elegant, with minimal joints and waterproof seals pre-fitted, that building is straight forward and worry free. A simple yet effective design.
We would like to thank Eden for the fantastic shower and their excellent service, we have recommended you to all our family and friends.

24 december 2014
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Hope you don't need any spares.

I bought a Larvik Quadrant shower from Eden Steam Showers, they make a song & dance about the quality of their showers, and their customer service, neither of which I am impressed with.
The quality of the shower enclosure is only average, but the building instructions are rubbish. I have already replaced the supplied mixer bar for a better quality one. Secondly, the magnetic strips on the doors, to keep them closed, were very weak, & I needed to hold them closed with elastic. I contacted Eden Steam Showers, who said they would send me replacements, 4 Months Later...nothing. I have re-contacted them, and eventually the replacements arrived today, over 4 months late, not what I would call good customer service, I just hope nothing else goes wrong!

25 maart 2014
Review zonder uitnodiging
Logo Eden Steam Showers

Antwoord van Eden Steam Showers

Sorry to hear that you are not happy with our service. We do apologise for the delay in sending out the replacement seals. Due to an oversight the part request was not logged correctly which was why the parts were not dispatched immediately. This is certainly not a common occurrence but we do apologise for the inconvenience caused.

However we were rather surprised to hear that you are not pleased with the shower as the initial feedback we received from you when you requested the parts was "The shower is great".

We would have been happy to supply a new mixer bar had you reported a fault with it. However from our notes it seems that the issue you had was the use of a positive head pump with low water pressure which meant the pump did not engage. We did advise you of a solution for this issue which has no bearing on the quality of the mixer and we are sorry to hear that you felt the need to replace it as we would have been happy to provide further assistance.

We do hope you will not require spares any time soon but will certainly aim to react in a much more timely manner in the future.

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