EEC installed my solar panels 8 years ago. They put a roof bar across my dormer bay that prevented me from replacing the felted flat roof. Weeks of prevarication took place before the roof bar was mov... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Just received a spam sms message off this company stating " Installing Tesla Battery Storage In Your Area " I have not had any contact with this company & would like a explanation from them on how & w... Toon meer
Bedrijf heeft geantwoord
Second install from EEC. Installation went well. Installer worked hard all day, leaving working battery storage system. Had to contact customer support to resolve alarms and answer a few queries. T... Toon meer
Bedrijf heeft geantwoord
I've been a regular customer of EEC since 2009 This current property they have installed solar panels,thermal hot water, September 2022 Air Source Heat Pump and today spoke to Lewis in regards to ba... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Zonne-energie aannemer
- ook in
- Leverancier van warmwatersystemen op zonne-energie
- Verwarmingsapparatuur leverancier
Over EEC Home Improvements
Geschreven door het bedrijf
Contactgegevens
140 Norwood Road , PR8 6EH, Southport, Verenigd Koninkrijk
- 01704 333459
- info@eec-hi.co.uk
- www.eechomeimprovements.co.uk
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Solar Repair
Would like to thank Emily , at EEC who resolved my issues and kept me informed of the situation , with engineers appointments etc , Good effort . Would also like to thank Craig and his apprentice who resolved the on site problems and returned promptly with the relevant parts .

Antwoord van EEC Home Improvements
Extremely Helpful information provided.
Although we have not placed an order at this time the comprehensive information provided by Aidan H was extremely helpful and speaks to the professional approach of this company

Antwoord van EEC Home Improvements
I'm very pleased indeed
I'm very pleased indeed, of note the agent Nathan is very knowledgeable and most helpful. I highly recommend this company for anyone interested in installing solar panels. I only wish we had done it a few years earlier earlier.

Antwoord van EEC Home Improvements
EEC Solar Panels
We had these solar panels fitted in 2011 by EEC Solar and the system has been brilliant. They have performed exactly as Kevin said they would and Nathan and Kevin have been brilliant keeping us informed about new incentives. After care has been brilliant, thank you Guys.

Antwoord van EEC Home Improvements
Great guy
Nathan explained thoroughly the benefits of battery storage but unfortunately I was not in a position financially to proceed at this time. He remained courteous throughout and extremely professional.

Antwoord van EEC Home Improvements
Exceeded expectations
Very good service from this company from initial installation 12 years ago to the recent installation of an updated inverter which was carried out very efficiently by Craig and assistant. They turned up on time and explained everything thoroughly. The system has exceeded what was promised 12 years ago. Thanks to all involved.

Antwoord van EEC Home Improvements
Solar Panel Survey
Dan arrived early, was very thorough and efficient. He obviously knew his products as was able to discuss all the options.

Antwoord van EEC Home Improvements
Seamless from start to finish inc
Seamless from start to finish inc. a rapid turnaround from quote to install over NY. Always someone available and never too much trouble to talk about any queries or concerns. I won't say what time and day but lets just say the battery installer in particular went above and beyond 'out of hours'! Nathan too in the office was excellent and supported throughout. Pleasure to deal with.

Antwoord van EEC Home Improvements
Excellent advice on solar panels and…
Excellent advice on solar panels and battery helpful salesman Andy Looker great after sales. I've used this company 3 times in the last 10yrs

Antwoord van EEC Home Improvements
Knowledge of product
I picked this company because of Aiden Hoffman he was so patient with me whilst I was researching the product.

Antwoord van EEC Home Improvements
The work was done efficiently and…
The work was done efficiently and promptly, with no fuss or problems.
The two electricians were polite and respectful and well focused on the work.

Antwoord van EEC Home Improvements
Good company. Great staff.
I had an enquiry for ways to be more energy efficient and save on my bills, so I went with EEC, and was put through to Craig Ball. Firstly, EEC are a reputable company with over 30 years experience in the energy sector. Secondly and more importantly, Craig was exceptional in his customer service delivery. He was able to fully explain which energy saving methods would best suit our needs. He provided costs for all options, and very carefully explained the breakdown and all the technical parts. A really big plus with Craig, is that he doesn’t hard-sell and end up confusing customers with subject-specific terminology. That was such a big plus, as Craig will ensure you are fully aware of what the products offer, and will very-professionally allow you to make your own decisions, whilst highlighting benefits in a non-forceful and professional manner. My biggest issue with a lot of these energy companies is, you’ll leave the conversation not really having any real understanding of what the product does, how much you can save, and a clear break Down of the pros and cons, based on your situation. I believe Craig has worked with EEC for over 15 years, and it clearly shows. He has most likely seen all types of customers, and therefore doesn’t waste time deploying hard-sell tactics to blindside customers. Based on my experience with Craig, EEC come highly recommended and I would most definitely endorse Craig as someone to help and guide a new customer along their energy saving journey.

Antwoord van EEC Home Improvements
The worst company I have ever dealt with for customer service.
On 12th July 2017, EEC Solar/Home Improvements did the following work: Retro fit Solar Edge Inverter and Modbus. at a cost of £5200. The workmanship was guaranteed for a total of ten years.
However, I had the following problems:
The system failed on the 22nd January 2021. After numerous phone calls and emails there was no sign of EEC Solar sending someone to look at the system. However, after a terrible review on Trustpilot this seemed to jolt EEC Solar into action, and I was contacted by the Director Jamie Shevellin and was assured the system would be looked at as soon as possible. A technician duly arrived in April 2021, he stated he could not fix the problem as it was a problem on the roof and required scaffolding to access. There then followed further discussion with Mr Shevellin and in May 2021 two EEC Solar technicians arrived. They arrived 3 hours later than the agreed time and smelt of alcohol. They stated that as the inverter was not connected to the internet (I had changed routers between the system crashing and this date) they could not assess where the problem was, and someone would have to attend with a laptop to plug into the inverter. I researched the internet after they left and found instructions how to connect the inverter to the internet and did it within ten minutes. I advised EEC Solar and Mr Shevellin accordingly re their poor work. Finally, in June 2021 an independent technician from DC Energy attended and stated it was a poor connection on the inverter. He did not have the correct connection but fashioned one that allowed the system to work. In his words it was a bit of a bodge but got the system up and running.
Perhaps not surprisingly the system failed again on the 24th March 2022. I emailed and called Solar Edge regularly to begin with and as experienced in 2021 I was fobbed off with excuses as to why they were unable to send anyone to fix the problem.
By mid-summer I had still not received any potential date to fix my solar problems, costing me £15 to £20 in feed in tariff and extra cost for my electricity usually provided by the system itself. I therefore engaged a local Installer to assess and to fix the issues. He attended my address on two occasions, the first in June 2022 (4 days after contacting him – I still had not heard from EEC Solar after some 2 months had passed) and the second on the 8th July 2022. The first visit he replaced the K&N DC Isolator, the DC cable and all the MC4 connectors to the inverter. This unfortunately did not remedy the issue and for the second visit he attended with a colleague and scaffolding tower and had to carry out onsite fault finding and rectification on existing SolarEdge system. Find continuity issue with string cables. Remove unnecessary cabling left in place by EEC Solar. Replace all site made MC4 connectors. Retest string cables all clear. Re-Pair optimisers to inverter and find issue with 1 x P300 optimiser. Use customer supplied replacement. Test all ok, update monitoring platform to suit new optimiser.
I paid the independent electrician £1231.20 to fix the shoddy workmanship and get my system running again.
I then tried to sue EEC Solar – but any civil hearing I later found out is held at the court nearest to the company and not the plaintiff – ie I would have to go to Liverpool to bring my case rather than have it heard in Cornwall – I was not willing to invest more time and money into this terrible company. After dealing with the Ombudsman I eventually accepted £300 in 2023 as this was my only viable option by now and I was totally fed up with dealing with the worst company I have had the misfortune to come into contact with.
2 months to respond to the review pretty much sums them up - pants.

Antwoord van EEC Home Improvements
Great service throughout
Great service throughout. From the initial sales call, installation and after service care.

Antwoord van EEC Home Improvements
AVOID EEC SOURCE HEAT COMPANY
I have been a customer of EEC Source heating since 2019 after they installed an air source heating system. I contacted them in October 2023 as my heating appears to have a problem and if an engineer could come out to carry out a maintenance check (which was not due until Feb 24). I have sent numerous emails, made numerous calls since October and keep getting told that my request has been sent to the bookings department. It is now the 2nd of February 2024 and I am still waiting for a response to resolve my heating problem. I would not recommend this company what so ever they do not care that you have problems with their system and their customer service is so poor! It has been very distressing and I have had to buy additional heaters for each room to make the house more comfortable which is costing more money.

Antwoord van EEC Home Improvements
Professional and Hassle free service by EEC
Glad I took a decision to go with EEC for heatpump installation for 2 of my new build properties. They were next to each other and wanted it fitted at the earliest. Nathan @ EEC was my single point contact right from the beginning, and within 3 weeks I got an appointment for both installs and both installation took 3 days! both house heats up great! installer perhaps went out of way to connect my underfloor heating with its own sperate control, which I really appreciated. Even though their lead time for install is more than 3 weeks currently, since I was on their fit ASAP waiting list, luckily I got early cancellation. Professional company and Hassel free. Highly recommend. I will use them again in future.

Antwoord van EEC Home Improvements
Great experience after some delays in getting a replacement quote
We bought a house that had solar panels and a battery system already installed from EEC. We easily moved the warranty over to my name after we moved in. We experienced very bad storm damage to our panels in 2022 (3 panels flipped over and almost fell off the roof) and we phoned up EEC straight away telling them about the panels hanging from our roof.
They quickly sent out roofers who flipped the panels back over and patched some holes in the roof. We then tried to get a quote to sent over to our insurance company to get the repairs done (2 broken panels and torn cables) and I eventually gave up as we were not getting any response from EEC after plenty of emails to them.
We left it for over a year and then resumed trying to get a quote and Tim reached out to us apologising for the delay and quickly got things moving. We had a quote drafted up, sent to our insurance company and the scaffolding went up very quickly. We then had the new panels installed with a new mounting system which looks much more secure than the previous installation.
The scaffolding has come down today and we are very happy with Tim's contact with us throughout this whole process. Thanks again Tim!

Antwoord van EEC Home Improvements
Value
All of your employees were professional, friendly and polite and the work undertaken was completed in good time. They explained what they were doing during the installation which helped us understand the workings of solar panels.

Antwoord van EEC Home Improvements
Craig from EEC
Craig, the engineer from EEC resolved the fault with our solar batteries efficiently. He explained what the problem was and the corrections made to our system. Both he and his apprentice were very pleasant and helpful at all times

Antwoord van EEC Home Improvements
Craig was very friendly and informative…
Craig was very friendly and informative soon replaced our fault part and got the system working for us.

Antwoord van EEC Home Improvements
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.







