EEC installed my solar panels 8 years ago. They put a roof bar across my dormer bay that prevented me from replacing the felted flat roof. Weeks of prevarication took place before the roof bar was mov... Toon meer
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Just received a spam sms message off this company stating " Installing Tesla Battery Storage In Your Area " I have not had any contact with this company & would like a explanation from them on how & w... Toon meer
Bedrijf heeft geantwoord
Second install from EEC. Installation went well. Installer worked hard all day, leaving working battery storage system. Had to contact customer support to resolve alarms and answer a few queries. T... Toon meer
Bedrijf heeft geantwoord
I've been a regular customer of EEC since 2009 This current property they have installed solar panels,thermal hot water, September 2022 Air Source Heat Pump and today spoke to Lewis in regards to ba... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Zonne-energie aannemer
- ook in
- Leverancier van warmwatersystemen op zonne-energie
- Verwarmingsapparatuur leverancier
Over EEC Home Improvements
Geschreven door het bedrijf
EEC Home Improvements are specialists in Solar PV, Battery Storage, Solar Thermal & Air Source Heat Pumps.
We are one of the UK's most established installers, with over 30 years trading.
Whether you are interested in saving money on your fuel bills, reducing your carbon footprint or simply bringing your home into the 21st century we've got you covered.
We offer a free, no obligation survey of your property and our fully trained in-house representatives are ready to answer any questions you may have.
Contact us today to find out how you and your home can benefit from one of our renewable energy & heating packages.
Solar PV Enquiry
Battery Enquiry
Heat Pump Enquiry
Solar Thermal Enquiry
Contactgegevens
140 Norwood Road , PR8 6EH, Southport, Verenigd Koninkrijk
- 01704 333459
- info@eec-hi.co.uk
- www.eechomeimprovements.co.uk
3,4
Gemiddeld
840 reviews
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Had solar panels and battery fitted
Had solar panels and battery fitted, great company to deal with, odd little hiccups at installation but was sorted quickly and professionally. Have ordered more batteries from them again, still as professional and efficient, Corey is a pleasure to deal with.
10 januari 2024
Review zonder uitnodiging
Antwoord van EEC Home Improvements
Thank you for your kind words and continued trust! We're glad to have provided you with a positive experience throughout the installation and subsequent orders. Our team is dedicated to resolving any hiccups promptly, and we're delighted Corey has made your experience a pleasure. Here's to more efficient and sustainable energy with you!
We would also like to take this opportunity to inform you about our Ambassador Referral Program. Sign up here by copying this link https://eechomeimprovements.co.uk/affiliate-registration/ to unlock uncapped earnings of £250 every time you refer someone that signs up with your unique link and then go on to purchase a qualifying product. For all information, please see the link above or call us now on 01704 333459.
Kind Regards, EEC Solar.
EEC Solar - top notch people
EEC Solar installed my panels and system 3 years ago and it’s never missed a beat!, The install was great and it’s worked perfectly since, Before committing to batteries I wanted to see if the predictions of generation was true (which is was) so I have just signed up for a battery system to be added, Corey at EEC ran through all the options available and gave me a great deal, I can’t recommend these people enough, they have been in the business a long time and know what’s what, knowledge of what’s available and quality of install is second to none!
10 januari 2024
Review zonder uitnodiging
Antwoord van EEC Home Improvements
Thank you so much for your fantastic review! We're thrilled to hear that your solar system has been performing flawlessly for the past three years. It's great that Corey could guide you through the battery options, and we're delighted you found the deal appealing. We appreciate your trust and recommendation. Here's to many more years of sustainable energy together!
We would also like to take this opportunity to inform you about our Ambassador Referral Program. Sign up here by copying this link https://eechomeimprovements.co.uk/affiliate-registration/ to unlock uncapped earnings of £250 every time you refer someone that signs up with your unique link and then go on to purchase a qualifying product. For all information, please see the link above or call us now on 01704 333459.
Kind Regards, EEC Solar.
Roof repair and solar panel inspection following Storm Debbie
Our roof with our solar PV panels was damaged during storm Debbie. They repaired the roof and replaced the panels back onto the repaired roof. There were a couple of hiccups along the way with the scaffolding and one or two other issues, but once Jamie (MD I think?) got involved it was all resolved very successfully. Particular mention must go to roofer Stuart, who was an absolute star/hero! Worked SO hard to get the job done. I cannot praise him highly enough. Honourable mentions must also go to Ryan and Craig who did great work on site plus Tim in the office for his organisation. They installed the Solar Edge system for us five years ago and on the odd occasion we’ve had a problem with it, it’s been sorted very quickly. I would recommend them unhesitatingly.
22 december 2023
Review zonder uitnodiging
Antwoord van EEC Home Improvements
Thank you for sharing your experience with us! We're grateful for your understanding during the challenges post-Storm Debbie. We're delighted to hear that Jamie, Stuart, Ryan, Craig, and Tim contributed to the successful resolution of the issues. Your recommendation means a lot to us, and we appreciate your continued trust in our services. If you ever need assistance in the future, please don't hesitate to reach out. Wishing you continued satisfaction with your Solar Edge system!
We would also like to take this opportunity to inform you about our Ambassador Referral Program. Sign up here by copying this link https://eechomeimprovements.co.uk/affiliate-registration/ to unlock uncapped earnings of £500 every time you refer someone that signs up with your unique link and then go on to purchase a qualifying product. For all information, please see the link above or call us now on 01704 333459.
Kind Regards, EEC Solar.
Elon Hutchinson contacted me with…
Elon Hutchinson contacted me with support and advice. Many thanks.
7 december 2023
Review zonder uitnodiging
Antwoord van EEC Home Improvements
Thank you for your kind words! We're delighted to hear that Eoin Hutchinson provided you with support and advice. If you have any more questions or need further assistance, feel free to reach out. We appreciate your feedback!
We would also like to take this opportunity to inform you about our Ambassador Referral Program. Sign up here by copying this link https://eechomeimprovements.co.uk/affiliate-registration/ to unlock uncapped earnings of £250 every time you refer someone that signs up with your unique link and then go on to purchase a qualifying product. For all information, please see the link above or call us now on 01704 333459.
Kind Regards, EEC Solar.
Easy Company to do buiness with
Everyone I have had contact with has been knowledgeable, helpful and approachable with no sales pressure but a genuine desire to deliver the right customer solution with as little disruption as possible.
14 december 2023
Review zonder uitnodiging
Antwoord van EEC Home Improvements
Thank you so much for taking the time to share your positive experience with our company! We're delighted to hear that our team members have provided you with knowledgeable and helpful support without any sales pressure. Our commitment is to deliver the right customer solutions with minimal disruption, and it's fantastic to know that we've met your expectations. If you ever have further questions or needs, please don't hesitate to reach out. We appreciate your feedback and look forward to continuing to serve you!
We would also like to take this opportunity to inform you about our Ambassador Referral Program. Sign up here by copying this link https://eechomeimprovements.co.uk/affiliate-registration/ to unlock uncapped earnings of £250 every time you refer someone that signs up with your unique link and then go on to purchase a qualifying product. For all information, please see the link above or call us now on 01704 333459.
Kind Regards, EEC Solar.
Very poor customer service
We were due to have solar panels and a battery installed on the 8th December, early evening on the 6th December I had a call from the roofer, asking if he could come in and install the solar panels on Thursday 7th, we agreed to this, but he did not turn up on the 7th, and made no effort to contact us…… at 1620 on the 7th I had a call to say the installation on the 8th was cancelled due to poor weather, I queried whether any further date could be cancelled due to poor weather and was told “ for full transparency we are over running on a large commercial job and can’t leave it”, I said I would ring back on the 8th to let them know if I wanted to continue with the contract
I rang on the 8th to cancel, and after speaking to two people was told the installation had been cancelled, and that my deposit would be returned in 3-5 days, I then had a follow up call from a manager asking if I definitely wanted to cancel ( I did!), and a missed call from the designer, who I rang back and left a message…. But no response from him
I then received an e-mail from the managing directors p/a, stating that my refund wouldn’t be done till the 22nd December, when I queried why it would take so long, another e-mail stated ‘under our terms 14 days from cancellation’, with a line underneath saying if you would like to re-instate the contract then ring us!, I get the feeling that no dept knows what the other is doing, and after reading some reviews on here about no customer care once the system has been installed, and being charged £195 to replace a battery that was covered under warranty, I think I made the right call cancelling
8 december 2023
Review zonder uitnodiging
Antwoord van EEC Home Improvements
Hi Graham
We apologise for the inconvenience and frustration you faced during the scheduling of your installation of Solar PV system.
We acknowledge that we fell short of your expectations, as the engineers scheduled to undertake the installation, had been delayed on their previous install. As a company established for over 30 years we don’t come across this situation very often and I deeply regret the stress and dissatisfaction caused.
Your feedback is crucial to us, and we are actively reviewing our internal processes to prevent similar incidents. With regards to the deposit this has been rectified and we are committed to addressing these issues promptly and clarifying our communication channels to prevent future occurrences.
Thank you for your understanding, and I sincerely apologise for any inconvenience caused.
Regards
EEC Solar
EEC SolarEdge System failures
Our SolarEdge system was installed about seven years ago and worked well until August 2021 when it stopped communicating with the app. This meant that I had no way of knowing what the system was doing. The system manufacturer, SolarEdge, blamed BT for that problem, but BT were unable to assist. I have now moved to Vodafone, but they were unable to help either. Then nearly a year ago, my FIT company advised that my system was not generating what it should. After several failed attempts to resolve these problems, EEC eventually sent someone who installed a new optimiser, but found that the inverter's communication board had also failed. They ordered a replacement from SolarEdge and fitted it. Unfortunately, SolarEdge failed to advise EEC that they would need to do further work to get it operating properly, they came this morning and have resolved fully. It appears that the root cause of this sorry tale is that SolarEdge were too ready to blame my firewall, rather than actually send someone who could resolve these issues, and they mislead EEC into thinking that I should be able to resolve it myself. Anyway, it is now fully working again thanks to some serious involvement by EEC senior management.
7 december 2023
Review zonder uitnodiging
Louis was an excellent technical…
Louis was an excellent technical support, responding quickly and effectively to several questions and options. All explanations were crystal clear. The technical surveyor Dan was also efficient and clear.
28 november 2023
Review zonder uitnodiging
Antwoord van EEC Home Improvements
Thank you for taking the time to share your positive experience with Louis and Dan. We're delighted to hear that Louis provided excellent technical support by responding quickly and effectively to your questions and options. It's great to know that all explanations were crystal clear. We appreciate your feedback and are pleased to have been of assistance. If you ever have more questions or need further support, feel free to reach out.
We would also like to take this opportunity to inform you about our Ambassador Referral Program. Sign up here by copying this link https://eechomeimprovements.co.uk/affiliate-registration/ to unlock uncapped earnings of £250 every time you refer someone that signs up with your unique link and then go on to purchase a qualifying product. For all information, please see the link above or call us now on 01704 333459.
Kind Regards, EEC Solar.
Quick and easy
Quick and easy.
From start to finish everything was easy, and polite. From Eion on the phone to the electrician. Thanks
17 november 2023
Review zonder uitnodiging
Antwoord van EEC Home Improvements
Thank you for your kind words! We're thrilled to hear you had a seamless experience, from Eoin's friendly assistance on the phone to the excellent service provided by our electrician. Your satisfaction is our priority. If you ever need assistance in the future, we're here for you!
We would also like to take this opportunity to inform you about our Ambassador Referral Program. Sign up here by copying this link https://eechomeimprovements.co.uk/affiliate-registration/ to unlock uncapped earnings of £250 every time you refer someone that signs up with your unique link and then go on to purchase a qualifying product. For all information, please see the link above or call us now on 01704 333459.
Kind Regards, EEC Solar.
Highly recommended
Highly recommended.
No high pressure selling. All options explained clearly. Survey and fitting of the system took place quickly.
Few minor snagging issues after fitting dealt with and resolved very quickly.
All staff from sales, admin and site engineers very friendly, helpful and professional.
13 november 2023
Review zonder uitnodiging
Antwoord van EEC Home Improvements
Thank you so much for your kind words! We're thrilled to hear about your positive experience with us. Our team is dedicated to providing top-notch service, and we're delighted that you found the process smooth and our staff friendly and professional. If you ever have any questions or need further assistance, feel free to reach out. We appreciate your recommendation!
We would also like to take this opportunity to inform you about our Ambassador Referral Program. Sign up here by copying this link https://eechomeimprovements.co.uk/affiliate-registration/ to unlock uncapped earnings of £250 every time you refer someone that signs up with your unique link and then go on to purchase a qualifying product. For all information, please see the link above or call us now on 01704 333459.
Kind Regards, EEC Solar.
We had EEC install solar panels in 2021…
We had EEC install solar panels in 2021 - a good experience because, though all didn't go well initially EEC sorted it. At that time we gave them a good review
The Shine App on the phone, where you can see what's happening with your electricity ins and outs, didn't work for long. Fortunately our loft is easy to access so I could check on our inverter when I wanted to.
Recently, having been changed onto Octopus Energy and their various tariffs I've wanted to control import and export of electricity so needed the App to work.
Initially EEC sent emails with instructions that I don't understand. It didn't matter how many emails, I still didn't understand. EEC have, at last, sent an engineer.
2+ hours later the app still isn't working. It seems it's a Growatt problem. The engineer will come back to fix it once Growatt have sent a new piece of the equipment needed.
EEC customer service have been very responsive - once I raised a complaint. I believe they are doing their best with the tools they have.
My advice still would be to do your research on a company local to you. Go look at their work, talk to their customers and use them in preference to a company 5+ hours away, as we did
21 november 2023
Review zonder uitnodiging
Would recommend EEC
I recently bought a house which already EEC solar panels installed. After moving in, it became clear there was an issue with the solar panels generating energy.
EEC arranged for an engineer, Craig Ball, to come and identify the problem. Craig was fantastic from start to finish. Very friendly, professional, explained the issue and fixed the problem. I also had a follow up call with Tim Hillman as there was some confusion with the call-out fee. Tim was also brilliant and solved the matter really efficiently. Would definitely recommend based on my experience with Craig and Tim.
27 september 2023
Review zonder uitnodiging
Antwoord van EEC Home Improvements
Thank you for sharing your experience! We're pleased to hear that Craig and Tim provided fantastic service, addressing and resolving the issue promptly. We appreciate your recommendation and are here for any future assistance. Welcome to hassle-free solar energy with EEC!
We would also like to take this opportunity to inform you about our Ambassador Referral Program. Sign up here by copying this link https://eechomeimprovements.co.uk/affiliate-registration/ to unlock uncapped earnings of £250 every time you refer someone that signs up with your unique link and then go on to purchase a qualifying product. For all information, please see the link above or call us now on 01704 333459.
Kind Regards, EEC Solar.
Following recommendation by Martyn Harwood a friend …
Following recommendation by a friend we contacted this company. We received quick and helpful advice followed by a quote and installation all of which took less than a month. An excellent result!
10 oktober 2023
Review zonder uitnodiging
Antwoord van EEC Home Improvements
Thank you for choosing us on your friend's recommendation! We're thrilled to hear that you found our advice quick and helpful, and that the entire process from quote to installation exceeded your expectations. Your satisfaction is our priority, and we appreciate your positive feedback. If you ever need further assistance or have questions, feel free to reach out. We look forward to serving you again in the future!
We would also like to take this opportunity to inform you about our Ambassador Referral Program. Sign up here by copying this link https://eechomeimprovements.co.uk/affiliate-registration/ to unlock uncapped earnings of £250 every time you refer someone that signs up with your unique link and then go on to purchase a qualifying product. For all information, please see the link above or call us now on 01704 333459.
Kind Regards, EEC Solar.
Best balance between sales and knowledge
Really helpful and informative team that made the decision easy as it felt like a learning experience rather than a purchase.
10 november 2023
Review zonder uitnodiging
Antwoord van EEC Home Improvements
Thank you for your wonderful feedback! We're delighted to hear that our team provided a helpful and informative experience, making your decision feel more like a learning opportunity than a mere purchase. We believe in empowering our customers with knowledge. If you have any more questions or need further assistance, feel free to reach out. We appreciate your trust in us!
We would also like to take this opportunity to inform you about our Ambassador Referral Program. Sign up here by copying this link https://eechomeimprovements.co.uk/affiliate-registration/ to unlock uncapped earnings of £250 every time you refer someone that signs up with your unique link and then go on to purchase a qualifying product. For all information, please see the link above or call us now on 01704 333459.
Kind Regards, EEC Solar.
Very good experience
I dealt with Louis on the telephone and found him to be very courteous, efficient and professional. He quickly produced a clear and detailed proposal for solar panels to heat my house. He answered all my many queries and produced a very competitive quotation.
10 november 2023
Review zonder uitnodiging
Antwoord van EEC Home Improvements
Thank you for sharing your experience with Louis! We're thrilled to hear that he provided you with courteous, efficient, and professional service. It's fantastic that he was able to address all your queries and deliver a clear, detailed proposal for solar panels. We appreciate your trust in us, and we're glad to offer you a competitive quotation. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out. We look forward to the possibility of working with you to enhance the energy efficiency of your home.
We would also like to take this opportunity to inform you about our Ambassador Referral Program. Sign up here by copying this link https://eechomeimprovements.co.uk/affiliate-registration/ to unlock uncapped earnings of £250 every time you refer someone that signs up with your unique link and then go on to purchase a qualifying product. For all information, please see the link above or call us now on 01704 333459.
Kind Regards, EEC Solar.
Beware
I have previously been a customer of EEC (Solar) for a solar panel installation and my experience was good.
Sadly they now use their mailing list to bombard me with text messages about storage battery offers. I have used the unsubscribe link multiple times with no success. I have also contacted them by email requesting they remove me from their mailing lists (in accordance with GDPR regulations), but STILL the text messages keep coming.
I am considering a battery installation, but EEC will not be on my shortlist.
If you are considering using EEC, be aware you might then get a lots of spam text messages …
10 november 2023
Review zonder uitnodiging
Antwoord van EEC Home Improvements
Hello Mark,
Our marketing is managed through an automated system that strictly adheres to consent guidelines, ensuring that only customers who have explicitly opted in to receive marketing texts are contacted.
Upon investigation, we discovered an issue that was preventing some customers from successfully unsubscribing from our marketing texts. We sincerely apologise for any frustration or inconvenience this may have caused you. Please know that this issue has been rectified, and you should no longer receive any further messages from us in the future.
We understand the importance of respecting our customers' preferences, and being a longstanding customer since 2015 we deeply regret any upset caused by our oversight in this matter.
If there is anything else we can assist you with or if you have any further concerns, please do not hesitate to reach out to us.
Kind regards,
EEC Solar
Efficient and friendly service
9 november 2023
Review zonder uitnodiging
Antwoord van EEC Home Improvements
Thank you so much for taking the time to share your experience with us! It's our commitment to provide exceptional service, and your positive feedback is truly appreciated. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to serving you again in the future!
We would also like to take this opportunity to inform you about our Ambassador Referral Program. Sign up here by copying this link https://eechomeimprovements.co.uk/affiliate-registration/ to unlock uncapped earnings of £250 every time you refer someone that signs up with your unique link and then go on to purchase a qualifying product. For all information, please see the link above or call us now on 01704 333459.
Kind Regards, EEC Solar.
On time, no problems
EEC were clear with the process, everyone turned up when they said they would, everything happened as expected. The workers were also incredibly polite and tidy.
I would definitely use EEC again.
1 november 2023
Review zonder uitnodiging
Antwoord van EEC Home Improvements
Thank you so much for the 5-star review! We're thrilled to hear that your experience with EEC was smooth and met your expectations. We take pride in our clear communication, punctuality, and professionalism. We'd be delighted to serve you again in the future. Your satisfaction is our top priority!
We would also like to take this opportunity to inform you about our Ambassador Referral Program. Sign up here by copying this link https://eechomeimprovements.co.uk/affiliate-registration/ to unlock uncapped earnings of £250 every time you refer someone that signs up with your unique link and then go on to purchase a qualifying product. For all information, please see the link above or call us now on 01704 333459.
Kind Regards, EEC Solar.
The way that my particular issues were…
The way that my particular issues were resolved and the quality of the installation. The friendliness of the installers and the cleanliness when they had finished.
26 oktober 2023
Review zonder uitnodiging
Antwoord van EEC Home Improvements
We're truly grateful for your kind words and feedback! Ensuring that your concerns were addressed to your satisfaction and that you're pleased with the quality of the installation is what we strive for.
Our team takes great pride in not only delivering top-notch work but also in being friendly and leaving your space clean and tidy after completing the job. Your positive experience means a lot to us, and we're here to continue providing excellent service and support whenever you need it.
Thank you for choosing us for your installation, and please feel free to reach out if you have any further questions or if there's anything else we can assist you with in the future!
We would also like to take this opportunity to inform you about our Ambassador Referral Program. Sign up here by copying this link https://eechomeimprovements.co.uk/affiliate-registration/ to unlock uncapped earnings of £250 every time you refer someone that signs up with your unique link and then go on to purchase a qualifying product. For all information, please see the link above or call us now on 01704 333459. Kind Regards, EEC Solar.
Please stop spam texting me!
Please stop spam texting me! It’s relentless! Where did you get my number? I never signed up to your constant barrage of spam texts with no opt out option on reply which is even worse! Sort it out! Reporting you to ICO
25 oktober 2023
Review zonder uitnodiging
Antwoord van EEC Home Improvements
Hi David,
Our communication is intended for individuals who have engaged for future contact with regards to renewable products. We are looking into how this has happened.
I can assure you we have no details of you on our system now.
Again apologies for any inconvenience caused.
Regards
Steve
EEC Solar
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