EEC installed my solar panels 8 years ago. They put a roof bar across my dormer bay that prevented me from replacing the felted flat roof. Weeks of prevarication took place before the roof bar was mov... Toon meer
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Just received a spam sms message off this company stating " Installing Tesla Battery Storage In Your Area " I have not had any contact with this company & would like a explanation from them on how & w... Toon meer
Bedrijf heeft geantwoord
Second install from EEC. Installation went well. Installer worked hard all day, leaving working battery storage system. Had to contact customer support to resolve alarms and answer a few queries. T... Toon meer
Bedrijf heeft geantwoord
I've been a regular customer of EEC since 2009 This current property they have installed solar panels,thermal hot water, September 2022 Air Source Heat Pump and today spoke to Lewis in regards to ba... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Zonne-energie aannemer
- ook in
- Leverancier van warmwatersystemen op zonne-energie
- Verwarmingsapparatuur leverancier
Over EEC Home Improvements
Geschreven door het bedrijf
Contactgegevens
140 Norwood Road , PR8 6EH, Southport, Verenigd Koninkrijk
- 01704 333459
- info@eec-hi.co.uk
- www.eechomeimprovements.co.uk
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EEC home improvement in solar inventor and battery installation
EEC home improvement did excellent job in replacing the inventor for my solar system and installing battery. The engineer arrived on time and did the job in very professional and high standard level. He was nice and friendly. He left the place tidy and clean when he finished. I was happy with the work done .

Antwoord van EEC Home Improvements
Excellent stress free experience
Excellent communication throughout the whole process. Professional team who arrived at the agreed time and fitted the system. Whole area left clean and tidy with no wires in sight.
Very patient with all of my questions and really took the time to explain the mobile app to monitor the system performance.
Absolutely stress free throughout the whole process. From my experience I would highly recommend this company for fitting solar systems.

Antwoord van EEC Home Improvements
Excellent service
Excellent service. Prompt, efficient and friendly. Kevin Amos managed the process really well.

Antwoord van EEC Home Improvements
Do not buy from them
Do not buy from them, incompetent installing engineer, untidy installation, poor after-sales service, and an air source heating system which provided minimal heat. Let me summarise:
Very professional initial presentation from a knowledgeable salesman, competitive price which included removal of the redundant oil tank.
Only one engineer and a helper arrived to do the complete job in only a few days. This resulted in the job being rushed and having to work late into the evening. An untidy installation with no time left for proper set up and fine tuning. Radiators were producing minimal heat but we were advised that this was normal for a heat pump. The system flow meter read zero but a replacement was promised. They also denied agreeing to remove the oil tank, we had to sort that out.
We then had to chase EEC for the replacement flow meter and when the fitter eventually arrived, he said it wasn’t required. I complained again about the low radiator temperature and asked him to feed it back to the service department. He advised me that the system was working correctly.
EEC booked in to carry out the first annual service and we again complained about the low radiator temperature. They again advised me that the system was working correctly. We then reluctantly assumed that we has made a big mistake in converting to an air source system and that the lack of performance we were experiencing was the norm.
Over the next couple of years, we endured a cold house with energy costs at least twice what they should have been. With the onset of the horrific increase in energy costs, and a denial, twice, by EEC service engineers that there was a system fault, we commissioned an independent review of the installation. To our horror, we were advised that the system had been piped up in reverse causing major issues with the coolant flow, hence lack of heating performance and huge energy usage. This was also why the flow meter read zero.
This issue was corrected in a matter of minutes with an immediate substantial increase in radiator heat almost comparable with the original oil boiler system. We were also advised that the insulation of the new piping was below standard and was losing a substantial amount heat.
We were now substantially out of pocket to the tune of thousands of pounds due to the huge cost of energy needlessly used over the last couple of years plus the recent review and rework to the system. As the installation is warranted for seven years, we submitted a claim for costs but were advised that because we hadn’t submitted a written complaint or given EEC the opportunity to put the system right, it was completely rejected.
We referred the matter to the Ombudsman but although they were extremely sympathetic, they could not force EEC to pay out due to our not having submitted a written complaint prior to completing the updates. ALWAYS READ THE SMALL PRINT IN THE CONTRACT. As we had not complied with the small print terms and conditions and we could not afford the risk of going to court, we reluctantly agreed to accept a small goodwill payment that the Ombudsman managed to secure from EEC on our behalf.
In conclusion, EEC are a company who carry out their installations on the cheap and despite making a fundamental installation error, will do whatever they can to get out of their responsibilities.

Antwoord van EEC Home Improvements
The engineers arrived early in the…
The engineers arrived early in the morning each time, did everything thoroughly and cleaned up after themselves, and completed their work by early afternoon.
Their professionalism and courtesy was much appreciated

Antwoord van EEC Home Improvements
Thanks for a great service
Thanks for a great service. The installation went ahead on the agreed date (a late start but still completed on the day). Polite and efficient crew doing the installation. They changed the installation plans for the panels for sound logistical reasons (by agreement) and I ended up with the panels in exactly the location and format I had originally desired. The electrician (Andy) was very cooperative and efficient also, supporting my requests for cable routing and installed all the controls in as compact and as neatly as was possible (important for me as they were inside the house). I do recommend others install the bird deterrent netting as I did. The pigeons were inspecting the panels immediately after installation! Everything has worked perfectly from the moment of installation (only one week ago so I know it is early days as yet).
Thanks for a great service.

Antwoord van EEC Home Improvements
Installed and all good
Installation was done on the specific date and to plan. Andy managed the whole process smoothly. Guy who was the engineer, who did the install was very good with his workmanship. He ran through the details once the installation was complete.
Happy with the Inverter and Battery installation. More renewable power and hopefully lower bills as well.

Antwoord van EEC Home Improvements
EEC Solar were extremely helpful and…
EEC Solar were extremely helpful and knowledgeable from my first interaction to completion of the installation. We had a solar, battery and hot water heater installed, which was tailored to our house's requirements. There was no 'hard or up sell' by EEC Solar. Everything was discussed in detail and the team ensured we understood each step of the process. I contacted lots of companies and found EEC Solar to be the best quote - their experience in the market, product knowledge and customer service won it for me.

Antwoord van EEC Home Improvements
Communication problems but light at the end of the tunnel
I have updated and edited my previous one star review based on recent events.
The background: EEC solar installed PV panels on my house in about 2012 and I have no complaints about the panels at all. In April 2022 I approached them to install a solar battery. I paid a deposit and waited (the quoted lead time was 4-6 weeks). I continued to wait and after numerous calls and emails finally was told that there was a supply problem. Installation (by an excellent engineer) finally took place in late October. Then there were two problems. First, my kitchen FM radio was plagued by interference (loud pops and bangs) at dawn and dusk and secondly, while completing online registration, I realised I had been sold a system less than half the capacity I had paid for!
The company replaced the batteries fairly soon after I had alerted them to it but initially failed to deal with the EMF interference problem. Following a negative review I was contacted by senior management to explain that there had been a communication failure within the company in relation to a particular member of staff.
We are now working on trying to establish the cause of the RF interference and will hopefully find a workable solution.
I would like to extend thanks to Jamie the MD who has personally taken the matter in hand.

Antwoord van EEC Home Improvements
I recently changed my Wi-Fi and I was…
I recently changed my Wi-Fi and I was unable to follow the instructions, a gentleman called Callum at EEC very kindly came out and fixed it for me which I will be eternally grateful for! Great customer service

Antwoord van EEC Home Improvements
I was at a loss as to what I should do…
I was at a loss as to what I should do about a change of Wi-Fi and was unable to follow instructions to effect a satisfactory solution. I was delighted when Callum, one of the EEC staff, kindly volunteered to come to my rescue and solve my problem. This he proceeded to do in a most friendly and courteous manner of which I shall be eternally grateful.

Antwoord van EEC Home Improvements
installation
everything even when it initially did not work the system was quickly and efficiently replaced. all work completed tidily and explained.

Antwoord van EEC Home Improvements
solar panels and battery
We contracted eec for solar panels and battery on our house in Oxfordshire.Their quote was by far the cheapest and also the only one which suggested an appropriate battery size. All other companies suggested a slightly or substantially oversized battery. Arranging an installation date took a while, but then the system was mounted and installed within a few hours, the team was very polite, efficient and helpful. When we had a switch coming down afterwards it was fixed immediately. All together an OK experience and very good value for the price!

Antwoord van EEC Home Improvements
Andy Shee did a very efficient tidy job…
Andy Shee did a very efficient tidy job of installing the batteries. He explained the system and made pleasantly friendly conversation while completing it.

Antwoord van EEC Home Improvements
Excellent service
Excellent service, well informed and accommodated my request to postpone installation for a week. Peter the roofer and Guy the electrician arrived on site early and completed the work in a professional manner. All the work carried out was neat and tidy. Guy explained the system and set up thoroughly.
Once installation was completed Tim rang to make sure we were happy with the work that had been carried out and assure us that if we had any concerns they were always at the end of the phone. We’d highly recommend EEC.

Antwoord van EEC Home Improvements
Still Good after 12 years
It is now some 12 years since EE Solar installed the system now complete with panel monitoring. Looking back then all went well with the installation and the installers were quick neat and professional. The odd problems have arisen over the years as you might expect with now a 12-year-old system but all fixed to my satisfaction and even upgraded the inverter when there was no need. I get a call from time to time to check all is well and my end thoughts are that they are still in business after many years so all of us that purchased cannot be all wrong !

Antwoord van EEC Home Improvements
A very pleased customer.
Today l had a conversation with Lewis from EEC about the possibilities of having a battery storage system fitted to my solar panel system, after a discussion with Lewis about my electric usage and how I utilise the electric I generate, he was very honest with me explaining I would not benefit from having batteries fitted. Lewis could have tried sell me this product like a lot of other sales people would have done. This gives me great confidence in this company to do the right thing and not like many others that are out to rip the general public off. EEC solar fitted my panels 10 years ago they were very professional and very competitive with their prices.
Once again thank you for such an friendly honest response
Peter

Antwoord van EEC Home Improvements
DON'T BUY!
i wouldn't give them any stars. I have waited 6 months for a repairs and I am now 6 weeks without any solar generation and still don't have any date to resolve. I bought a sytem 5 years ago and eec solar have consistently disappointed . SO DO NOT BUY FROM THEM. Shoddy, fail to help and a waist of money
Now 11th April. Amazing what a Trustpilot review can do! It got an immediate response and a resolution to my 6 month fault Shame it had I resort to this.
My best advise to any EEC Solar fault is give them one chance then a poor review. You may get a better response!
Good luck

Antwoord van EEC Home Improvements
Friendly and helpful staff
Friendly and helpful staff, swift fulfilment of order and competitively priced

Antwoord van EEC Home Improvements
The Solar installation is neat tidy and…
The Solar installation is neat tidy and professional. There was an issue to resolve but EEC picked this up and contacted me quickly, sent the engineer back to rectify the situation and resolved it. EEC also contacted the manufacturer who checked our system was performing as it should.

Antwoord van EEC Home Improvements
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