This is my 2nd time purchasing from these guys and I can't recommend them enough. Advice, service and support is unparalleled. JP was so patient with all my questions during product selection and hel... Toon meer
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Had an issue with an electric boiler and from start to finish John in technical support was excellent t and helped us diagnose and fix the issue, also had the relevant parts required out and delivered... Toon meer
Today I have had a great experience with THE EHC , in poticular with one of there staff called John I rang this morning regarding my electric boiler tripping out due to being air locked after... Toon meer
Bedrijf heeft geantwoord
THE AFTER SALES SERVICE IS SECOND TO NONE, NOTHING IS TO MUCH TROUBLE, THEY ANSWER YOUR PHONE CALLS AND EMAILS QUICKLY. THE ELECTRIC BOILER ARRIVED THE DAY AFTER IT WAS SENT. THE BOILER WORKS RE... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Boiler leverancier
- ook in
- Ketel- en verwarmingsdienst
- Radiateurwinkel
- Verwarmingsapparatuur leverancier
- Verwarmingsinstallateur
- Warmwatersysteem leverancier
Over The Electric Heating Company Ltd
Geschreven door het bedrijf
The Electric Heating Company (EHC) are one of the UK's leading suppliers of electric heating and hot water products in the UK since 2005. Using our expert knowledge and experience, we have developed our product portfolio to accommodate almost any Central Heating and Hot Water requirement.
Our systems are designed to comply with the latest building regulations and Domestic Heating Compliance Guide as all our central heating products can be installed as fully controllable systems.
We are renowned for always putting the customer first and have won National customer service awards in recognition of our efforts. From initial enquiry to completed order we believe in focusing our attention on customer care. The personnel at The Electric Heating Company are approachable, very experienced and committed to ensuring you have the best available options when choosing your products. We take great pride in the level of customer service we provide.
Our product knowledge and product support are unrivalled in the heating and hot water industry. EHC is a one stop shop for the most comprehensive range of quality Electric Heating products such as the:
Comet & SlimJim Electric Boilers
DSR Combination Electric Radiators
Solaris, Edge, ecoSAVE and Visage Panel Heaters
Neptune Unvented Stainless Steel Cylinders and Water Heaters
Air Source Heat Pumps
Heating Controls and Accessories
Contactgegevens
Third Road Blantyre Industrial Estate, G72 0UP, Glasgow, Verenigd Koninkrijk
- 01698 820533
- info@electric-heatingcompany.co.uk
- www.electric-heatingcompany.co.uk
4,9
Uitstekend
887 reviews
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We have had excellent customer service…
We have had excellent customer service from the Team, both before and after installation. John in particular has always been keen to help see that we understand and get the best from the system they supplied. Slim Jim boiler with hot water storage tank has been great.
8 september 2025
Review zonder uitnodiging
Antwoord van The Electric Heating Company Ltd
Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that you've received excellent customer service from our team — especially from John, who always goes the extra mile to support our customers. It's great to know that your Slim Jim boiler and hot water storage tank are performing well. If you ever need further assistance or advice, we're always here to help!
Warm regards,
The Electric Heating Company Team
Quick response - excellent service!
Quick response - excellent service! Logged a request today and got a call today regarding a faulty panel.
John was very helpful - great service.
21 augustus 2025
Review zonder uitnodiging
Antwoord van The Electric Heating Company Ltd
Hi
Thanks for taking the time to leave a review.
Our team try really hard to help with any questions or issues.
Antwoord van The Electric Heating Company Ltd
Hi
Thanks for taking the time to leave a review.
Good service and quick delivery.
29 juni 2025
Antwoord van The Electric Heating Company Ltd
Hi Garry
Thanks for taking the time to leave a review.
Great products and fast service
30 mei 2025
Antwoord van The Electric Heating Company Ltd
Hi
Thanks for taking the time to leave a review, glad we could help you.
Outstanding service - John went above and beyond!
We recently used The Electrical Heating Company and were so impressed with the exceptional customer service we received. John in the technical department was amazing! He guided us through the process of adjusting our boiler and was extremely kind, knowledgeable, and genuinely helpful. Nothing was too much trouble – he took the time to explain everything clearly and made the whole experience completely stress-free. It’s rare to come across service this good these days, and we wouldn’t hesitate to recommend them to anyone. Thank you, John!
5 juni 2025
Review zonder uitnodiging
Antwoord van The Electric Heating Company Ltd
Hi Rachel
Thanks for taking the time to leave a review, we do pride ourselves on customer service so it's good to hear about your experience.
Antwoord van The Electric Heating Company Ltd
Appreciate you taking the time to leave a review and glad you were happy with our first class service.
EHC boilers. The future.
I phoned EHC technical department for assistance to downrate my boiler. John couldn’t be more helpful, he talked me through the process & I had the job done in minutes. These EHC boilers are the future of heating if we can get the government to reduce the cost of electricity.
2 mei 2025
Review zonder uitnodiging
Antwoord van The Electric Heating Company Ltd
Many thanks for the review. We too believe these are the future, and agree totally re the government action needed.
I had an issue with my boiler and spoke…
I had an issue with my boiler and spoke to John in the technical department. John dealt with my issue in a professional and extremely helpful manner. He could not be more helpful and was able to resolve my issue. His knowledge and customer service was outstanding.
24 april 2025
Review zonder uitnodiging
Antwoord van The Electric Heating Company Ltd
Hi
Many thanks for posting, and glad we could help. John is a total expert.
Prompt delivery
Ordered a replacement part, dispatched immediately and delivered next day!
10 april 2025
Antwoord van The Electric Heating Company Ltd
Hi
Thanks for taking the time to leave a review
Antwoord van The Electric Heating Company Ltd
Hi
Thanks for taking the time to leave a review
Slim Jim Boiler Repair
The EHC technical team helped us to identify the part we needed and showed us how to order it online. Delivery was prompt and we fitted it the same day it arrived. Problem solved. Thank you.
24 maart 2025
Antwoord van The Electric Heating Company Ltd
Hi
Thanks for taking the time to leave a review
Really helpful!
I spoke to John on the phone and he was extremely helpful, asked me several questions and was able to diagnose what part my boiler needed. The part arrived really quickly. Great service!
17 maart 2025
Antwoord van The Electric Heating Company Ltd
Hi
Thanks for taking the time to leave a review
brilliant service and quick delivery…
brilliant service and quick delivery great after service
13 maart 2025
Antwoord van The Electric Heating Company Ltd
Hi
Thanks for taking the time to leave a review
Helpful after sales technical support
Ordered a cylinder, boiler and controls and all came promptly. I had a question/problem on setting up and I emiled EHC and received a very helpful reply with set up instruction and all was resolve. Very Helpful,
3 maart 2025
Review zonder uitnodiging
Antwoord van The Electric Heating Company Ltd
Hi
Thanks for taking the time to leave a review
Great product and great service
I have had my boiler for over 4 years with the extended 5 year guarantee and not a single problem.
I recently had an issue and the guys Mark and John in the maintenance team went over and above to solve the issue.
I would not hesitate to buy their products again.
Great product and great service.
5 maart 2025
Review zonder uitnodiging
Antwoord van The Electric Heating Company Ltd
Hi
Thanks for taking the time to leave a review, i will make sure your kind words are passed on to our team.
Excellent communication
Excellent communication, before, during and after my purchase. Helped me to sort out some problems I had with my payment. Ensured that my delivery arrived OK.
24 februari 2025
Antwoord van The Electric Heating Company Ltd
Hi Jake
Thanks for taking the time to leave a review.
John in Technical is an absolute guru…
John in Technical is an absolute guru and a joy to deal with, proudly helping us with our electric boiler since 2007.
Looking forward to hot radiators and talking to you next time we need your help.
Thanks John!!
26 februari 2025
Review zonder uitnodiging
Antwoord van The Electric Heating Company Ltd
Hi Natalie
Thanks for taking the time to leave a review, i will pass your kind words on.
Excellent service
Quick delivery, helpful responses to technical questions and replaced radiator brackets which we had lost free of charge!
25 februari 2025
Review zonder uitnodiging
Antwoord van The Electric Heating Company Ltd
Hi Dominic
Thanks for taking the time to leave a review.
Can't fault the customer service but…
Can't fault the customer service but totally overpriced spares. Once we've had the pcb tested and fixed will make it public on you tube
12 februari 2025
Review zonder uitnodiging
Antwoord van The Electric Heating Company Ltd
Dear Grant,
Thank you for your feedback. We’re glad you were happy with our customer service, as we always strive to provide the best support possible.
All our spare parts are supplied directly by the original product manufacturers to ensure they meet the highest standards of quality, reliability, and safety. While third-party repair options may sometimes seem more cost-effective, we prioritise providing genuine components that are quality tested for your peace of mind.
If you can spare the time, our technical director would be interested in further discussing the circumstances that led to your review to gain a deeper understanding. Alternatively, if there’s anything else we can do to assist you, please don’t hesitate to contact our team.
Best regards,
The Electric Heating Company
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