Elgas---specialising In Powerful And Portable Lpg Reviews 

Despite arranging delivery, the gas was not delivered to my premises as promised. Instead, I was given excuses such as “we need a smaller truck,” which makes no sense as trucks regularly access my property without issue. This has caused significant disruption to my household.

When I contacted your team to explain the urgency of the situation — that I have a 3-month-old baby and 2 school-aged children, and that we had now completely run out of gas — I was met with an unprofessional and dismissive attitude. The woman I spoke to was cocky, unhelpful, and stated there was “nothing she could do” except tell me to wait for a message from the delivery driver.

This level of service is unacceptable. Gas is not a luxury but an essential service, particularly for families with young children. Not being able to wash bottles, bathe my children, or cook meals because of repeated delivery failures and poor customer service has caused unnecessary stress.

Their delivery is now greater than 6 business days. When called to ask in my area, is it now greater by roughly how many days? The response was cocky and dismissive. They said they would call me back, but did not. Yet another company with very poor service. I am not surprised by their 100% 1 star rating

Have been trying to get gas delivered for six weeks. Have fixed a compliance issue with a power point I didn’t know about, which they didn’t tell me about, and now two weeks after doing the fix and asking for a delivery I still have no gas.

Having ordered a 45 kg bottle as soon as my current bottle was empty I had received no advice of likely delivery after more than a week so called Elgas to be told that current delivery time is 10-15 WORKING DAYS and further that my order was not yet scheduled for delivery. This is smoke and mirrors stuff and unacceptable. My order is now more than 10 real days old..... The ELGAS website is repetitive and confusing an the contact person I spoke to on the phone repeatedly advised that she had been told to say .....

My daughter waited 13 days (and is still waiting) for a delivery. Dreadful customer service. Lied to. Impacted her family terribly. Three small sick kids. Shameful treatment. Would not recommend.

Terrible service from Elgas. I went 12 days without gas despite scheduled deliveries and was told no emergency delivery was available. I had to rely on 9kg bottles for all cooking, heating & hotwater in winter in Otago. After cancelling my account, I received a hostile phone call demanding payment for gas delivered after I cancelled the account. Unreliable supply, poor communication, and aggressive customer service. Would not recommend.

Since Elgas bought Ongas (who we were previous customers of) the service has been absolutely terrible. The last order that we made took 24 days to be delivered!! This was after me ringing daily for the last week and a half as well as emailing.
The customer service is non existing. They say taht they will email the support team and they will be in contact with me, but nothing happens.
I was hung up on by one of their female staff, and she would keep cutting of the call when I rang her back. Today I was rung by Brett/Brent who told me one of our accounts was on hold since we owe $139. I asked about the other account and why no one had gotten back to me regarding the delayed delivery. He said he wouldn't not discuss a different account and hung up on me. Then rang back, told me that it was delayed since the payment was not done at the date of delivery. I told him that payment was done just after order was made and that I rang and emailed the proof of payment. I told him how absolutely disgraceful their service is. He kept talking and then hung up on me again. Then he rang on our work phone and got me again!! I calmly told him to let me talk about their customer service, he shouted that he would not discuss that and hung up again!!
I have never come accross a company with such poor service.
We have four acccounts and will now move all to a different company.
Do not use Elgas!!

I want to express my dissatisfaction with my recent experience with customer service. This morning, I waited on hold for over an hour and 15 minutes just to pay my account, which was incredibly frustrating. When I finally spoke with a representative named Emily, I took the opportunity to provide feedback about the extensive wait time. I suggested that they update the voicemail to accurately reflect their opening hours, especially since they open at 9 AM. This adjustment could help prevent other customers from being unnecessarily kept on hold.

Unfortunately, Emily did not respond positively to my feedback, and our conversation ended abruptly as she cut me off and ended the call. The automated message states that calls will be terminated if customers are rude or use inappropriate language; however, I was neither rude nor disrespectful. I made it clear that I was simply providing feedback, which I expected to be welcomed. This interaction left me disappointed with their customer service approach. There is a clear opportunity for improvement here, and I strongly urge them to address these issues to enhance the customer experience for others in the future.

Our experience with Elgas has been nothing short of frustrating. Every time I’ve called, the customer service has been appalling – the staff are consistently rude and unhelpful. On one occasion, a delivery driver took the wrong gas bottle, and instead of resolving the issue, I was blamed. I was told the driver “would never do that,” and my formal complaint was completely ignored.

Ordering new bottles has been a constant struggle, with several instances of both bottles running empty, leaving us without gas. Deliveries are frequently delayed or simply don’t show up, and each time I call for help – calmly and respectfully – I’m met with indifference and attitude.

After numerous issues and zero accountability from Elgas, we’ve decided to switch providers. I won’t be using Elgas again and will be sharing this experience with others. Disgraceful service.

I am writing to make a formal complaint regarding the unacceptable service I have received since placing an order for two gas bottles on 17 July.

I was told my delivery would arrive on Tuesday, but instead, on Monday, I received an email stating that delivery could not be completed due to a “locked gate.” I do not have a gate. The delivery was sent to the wrong address.

I immediately contacted your call centre and was told the driver would return that same day. I went home and waited — nothing happened. I followed up again on Tuesday and was met with rude and dismissive customer service, and again, no gas delivery.

I was later told the delivery would be made Friday (today). I have just followed up again, only to be told it will not be delivered today either. That will mean nearly two full weeks without gas — despite paying for it over 8 days ago.

This is more than an inconvenience — it is a serious health and wellbeing issue.
• My mother is currently undergoing chemotherapy for breast cancer, and she has now gone 9 days without a proper wash.
• I have two young children (ages 6 and 4), and we have not been able to cook or shower properly.

This delay has caused significant stress and hardship, and to make matters worse, I was told I could pay $250 for an emergency delivery, which clearly proves that a delivery can be done quickly if more money is involved. That is completely unacceptable given I have already paid and have been waiting patiently.

To date, I have received:
• No apology
• No follow-up
• No resolution
• No sense of urgency

This is not just poor service it is inhumane and negligent and I am now looking into how I can escalate this complaint I’ve have already gone to utility disputes will now be sharing my experience on social media and other platforms until I receive my gas delivery.

Absolutely disappointing have been with elgas as they took over ongas nothing but drama. Ordered a gas bottle got a automated message saying they will deliver on Sunday (never showed up) try to call them for the best part of a day to find out what was happening they said will be delivered tue. OK fine can we add a bottle sure but wont be on tomorrow's delivery.ok fine. 1 week later I call them where is the gas bottle sorry we are busy will call you back when operations team gets back to us. Nothing. Automated message saying delivery today nothing no show no communication no phone answer. This is disgusting

So disappointing service especially during winter when gas is needed the most. I run out gas in first cylinder about 3 weeks ago. Struggled to place an order last week as I have to hold on for about an hour to have my call answered by an operator. Online order however too does not work. If you place an online order and do not follow up with a call, there are chances your order will not come through. I remembered the first online order I made I was told because of Cyclone Alfred they didn't receive my order. Can you believe that?

Now I have run out of gas in my second cylinder last week Wednesday and till date my initial order is yet to be delivered. I have called 3x today and the last time I was told my delivery is 2 other deliveries away. Yet I did not received gas.
The sad story is that this is the first winter for my family in Australia and they have struggle with the cold at home because there is no gas.

What I can say is that it seems Elgas has more customers than what they need. So, the really don't care that much.
Elgas is a horrible entity to deal with.

If I could give 0 stars I would.
The worst customer service I’ve received from a service provider - ever.

Finally gave up today and changed providers after being with them for a month.

Would not recommend

I feel disappointed and frustrated after my experience with Elgas.
Despite being promised automatic refills both by a company rep and their website, I ran out of gas entirely this winter. No hot water, no heating — for three days. When I contacted customer support, I was met with dismissiveness and even had a call hung up on me. Eventually, I had to switch providers just to have heat again.
And now, after all this, Elgas still expects me to pay $242 for a service I never properly received. Truly disappointing customer service.

Was with Ongas for 7 and a half years with great service, as soon as elgas took them over, the first two bottles didn't arrive, rang them to ask why, delivery driver hadn't delivered,was asked if I wanted to pay $250 for an emergency delivery after not caring about the issue, second time, nothing delivered, rang them to ask why, someone put a hold on our deliveries as a note was put on our account saying that our drain was too close to the bottles but I had been notified of this ages ago since we had a now bankrupted gasfitter plumber installed it that wasn't qualified, anyway, I remedied it and continued to get deliveries through Ongas so when I asked if the delivery person was a qualified gasfitter,no reply, asked to talk to a manager, was told no, only found out about the suspension by ringing up asking why, was told to email them pictures of the compliance, rang later to say nothing was logged, nothing in their system, next person said that they would remove it and deliver one on Friday, no delivery, rang on Monday and was told that a delivery was made, wasn't, then my partner rang to get a bottle and was asked if she wanted to order a emergency gas bottle for $250 again, this was only the second time we had ordered since they took over, we then rang rockgas and cancelled our deliveries from elgas and instead of it being told the bottle would be there Friday it arrived a day earlier, thanks rock gas and screw you elgas, you are a joke.

Every single order I have placed with this company has been delayed - without any advice. Recently I placed an order for a full tank delivery on 12th May and was advised it would be delivered on the 14th May. I then discovered (on the 14th) it would be delayed until the 22nd. Then it was changed to the 23rd, and this morning (the 23rd) I find its been changed to the 26th. I rely on tank gas for heating, cooking and hot water.
They know this as I have spoken to them many times about delayed deliveries.
I don't think they care. They have an antiquated ordering system and an antiquated process for customer service. No wonder the government is so keen for us all to switch to electricity.

Terrible Service – Inhuman and Unreliable

Absolutely appalled by the service from ELGAS. We’ve been waiting over a week for our LPG delivery, despite repeated requests and follow-ups. According to their app, the gas was meant to be delivered on 21st April, but now they’ve pushed it to 29th April 2025—with no proper explanation or urgency.

We have an infant and an elderly person at home, and our water heating relies entirely on gas. This is not just poor service—it’s inhumane. The complete lack of responsibility and empathy is shocking.

No one should have to go through this kind of stress, especially when it affects basic needs like hot water for a family. Avoid ELGAS at all costs.

Rude staff and terrible unreliable service. Stay away!!!

I wish our landlord had not paid for bottle hire and could take customer services advice and use another provider

Appalling! This company said they would not deliver a gas bottle to our property due to the amount of steps we have to access our gas connection. So we went with another provider who delivered a product hassle free. Elgas billed us for the product they did not provide and when we refused to pay, they were very rude and sent someone to our property who stole the gas bottle we bought from the other company. Rude, petty and thieving. Do not get a gas bottle from this mob!