Delivery of the mattress was very prompt. It was easy to get the package upstairs, unlike other mattresses we purchased previously. Unpacking was easy, and the mattress took shape automatically. Afte... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
For the price of the Emma pillow, I honestly expected much better quality. I was particularly disappointed because I expected it to contain goose feathers, but the quality and feel did not meet my ex... Toon meer
Bedrijf heeft geantwoord
Even if the pillow description said it was medium support for me it is too soft with h very low support for the neck and spine.
Bedrijf heeft geantwoord
Matress had uneven firmness and had a really bad smell that wouldn't go away. I complained straight away. Then they promised they would come and collect the matress. Three weeks later I am still waiti... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Emma Sleep Ireland
Geschreven door het bedrijf
Europe's Most Awarded Mattress.
Geschreven door het bedrijf
- 🌙 200-Night Trial — love it or get your money back!
- Choosing the right mattress isn’t always easy. That’s why Emma® offers a 200-night trial, allowing you to test your new mattress in the comfort of your own home, night after night. We’re confident that once you try it, you’ll never want to sleep on anything else!
- 📦Free Delivery & Returns — hassle-free experience!
- Emma® mattresses are conveniently packaged, rolled, compressed, and vacuum-sealed in a box. Delivery is free, and if you’re not completely satisfied, we’ll collect your mattress unrolled at no extra cost. Just use the self-service Return Portal or write an email to our Customer Service at support@emma-sleep.ie.
- ⭐️ 10 Year Guarantee —built to Last!
- We’re confident in the exceptional quality of our products. That’s why we offer a 10-year warranty on all Emma® mattresses, giving you peace of mind and the assurance of long-lasting comfort. Sleep soundly, knowing your investment is protected.
Contactgegevens
3,6
Gemiddeld
6K reviews
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Prompt delivery of my goods and premium…
Prompt delivery of my goods and premium quality of products.
17 december 2025
Antwoord van Emma Sleep Ireland
Hi, Mazza,
Thank you for reaching out.
We’re happy you’re pleased with your order. We work hard to ensure our products reach you quickly and in perfect condition. Enjoy your new items, and thanks for choosing us.
We are always happy to hear your thoughts, so please do let us know if there’s anything more we can do for you. You’re welcome to reach out via any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
Thank you for sharing your thoughts and for allowing us to improve. We truly value your trust in Emma. Have a nice day.
Best,
Bryan - Emma Team
Antwoord van Emma Sleep Ireland
Hi, David,
Thank you for reaching out.
We truly appreciate your loyalty. Thank you for choosing us again. Our team works hard to ensure our pricing remains competitive, and our shipping stays fast, so it’s wonderful to hear that we’re hitting the mark for you.
We are always happy to hear your thoughts, so please do let us know if there’s anything more we can do for you. You’re welcome to reach out via any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
Thank you for sharing your thoughts and for allowing us to improve. We truly value your trust in Emma. Have a nice day.
Best,
Bryan - Emma Team
Antwoord van Emma Sleep Ireland
Hi, Tricia,
Thank you for reaching out.
We are so thrilled to hear you're loving your new mattress. There’s truly nothing better than a great night’s sleep. Thank you for choosing us, and we're glad it's been a smooth experience so far.
We are always happy to hear your thoughts, so please do let us know if there’s anything more we can do for you. You’re welcome to reach out via any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
Thank you for sharing your thoughts and for allowing us to improve. We truly value your trust in Emma. Have a nice day.
Best,
Bryan - Emma Team
Great customer support
15 december 2025
Antwoord van Emma Sleep Ireland
Hi, Tom,
Thank you for reaching out.
We’re thrilled to hear you had a great experience with our support team. I’ll be sure to pass your feedback along to the team. It truly makes our day to know we’ve helped out.
Thanks for choosing Emma.
We are always happy to hear your thoughts, so please do let us know if there’s anything more we can do for you. You’re welcome to reach out via any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
Thank you for sharing your thoughts and for allowing us to improve. We truly value your trust in Emma. Have a nice day.
Best,
Bryan - Emma Team
DISAPOINTED CUSTOMER
I didn't have a great experience.
I received no message from the delivery company regarding the delivery time and was not at home when they arrived. This meant that they left the mattress box on my doorstep where it could easily have been stolen.
While comfortable, when opened the mattress was very slow to expand and had still not quite opened to the stated size.
14 december 2025
Antwoord van Emma Sleep Ireland
Hi, Christine,
Thank you for reaching out.
We sincerely apologize for the experience you had throughout your recent order.
Our Care Team is here to assist and guide you through the best possible solutions. You can reach us through any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
We truly value your trust in Emma, and your feedback helps us to continuously refine our services to meet the needs of our customers. Thank you for taking the time to share your experience. We’re committed to learning from it and ensuring a smoother experience for you and all our customers in the future. Have a nice day.
Best,
Bryan - Emma Team
Avoid avoid avoid
I would give zero if that was an option. The worst customer service ever. I bought a weighted blanket and the site said the removable bamboo cover was included with the blanket. Site also said the blanket itself was machine washable. The blanket arrived without the cover and the label stated handwash only. I contacted Emma and this led to 2 weeks back and forth including phone calls. I sent screenshots of what the site said so I assumed the cover would be sent. Not a chance. The best they could offer initially was for me to return for refund. As I was happy with the blanket and because of the environmental implications of returning the blanket for disposal I asked if it would not make more sense to just send the cover as advertised. The answer (eventually)
was no. They suggested I buy the cover from the site but I discovered the cover can’t be purchased separately. When I told them that they didn’t respond. So I returned and ordered a blanket with cover from Polar night. Avoid this company at all costs. Not sure what Emma Ireland means as they are not based in Ireland. Just another example of this company lacking in integrity, honesty and decency.
UPDATE following reply from Emma. I emailed and phoned countless times but met with either ‘sincere apologies for the delay’ with the reply or there is nothing we can do so return the blanket. I won’t be reaching out to them again as I don’t have time. I hate leaving negative reviews but on this occasion I wanted to warn others.
1 december 2025
Review zonder uitnodiging
Antwoord van Emma Sleep Ireland
Hi, Aideen,
Thank you for reaching out.
We sincerely apologize for the experience you had throughout your recent order.
Our Care Team is here to assist and guide you through the best possible solutions. You can reach us through any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
We truly value your trust in Emma, and your feedback helps us to continuously refine our services to meet the needs of our customers. Thank you for taking the time to share your experience. We’re committed to learning from it and ensuring a smoother experience for you and all our customers in the future. Have a nice day.
Best,
Bryan - Emma Team
Product quality is SHOCKING
Product quality is SHOCKING!
They’ve changed their material and composition of the Emma original hybrid and there is just no comparison to the original model I purchased in 2021 and 2023.
I bought a 3rd in 2025 and I’m offically not a returning anymore!
15 december 2025
Antwoord van Emma Sleep Ireland
Hi, Anna,
Thank you for reaching out.
We sincerely apologize for the experience you had throughout your recent order.
Our Care Team is here to assist and guide you through the best possible solutions. You can reach us through any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
We truly value your trust in Emma, and your feedback helps us to continuously refine our services to meet the needs of our customers. Thank you for taking the time to share your experience. We’re committed to learning from it and ensuring a smoother experience for you and all our customers in the future. Have a nice day.
Best,
Bryan - Emma Team
Quick service and nicely packaged
Quick service and nicely packaged ! Good quality but is very firm so not ideal for side sleepers
10 december 2025
Antwoord van Emma Sleep Ireland
Hi, Patrick,
Thank you for reaching out.
We're delighted you experienced quick service, nice packaging, and good quality. Thank you for the helpful detail regarding the mattress's firm support, which is perfect for sleepers who prefer a very stable surface.
We are always happy to hear your thoughts, so please don't hesitate to let us know if there’s anything else we can do for you. You’re welcome to reach out via any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
Thank you for sharing your thoughts and for allowing us to improve. We truly value your trust in Emma. Have a nice day.
Best,
Bryan - Emma Team
It's the well comfort but the weight of…
It's the well comfort but the weight of the mattress is not OK, 146 and I buy 150 I don't understand
14 december 2025
Antwoord van Emma Sleep Ireland
Hi, Maria,
Thank you for reaching out.
We sincerely apologize for the experience you had throughout your recent order.
Our Care Team is here to assist and guide you through the best possible solutions. You can reach us through any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
We truly value your trust in Emma, and your feedback helps us to continuously refine our services to meet the needs of our customers. Thank you for taking the time to share your experience. We’re committed to learning from it and ensuring a smoother experience for you and all our customers in the future. Have a nice day.
Best,
Bryan - Emma Team
No customer service in Ireland
Love the mattress, however that’s all that has arrived out of a bundle with 4 other items. No customer service contact only through chat bot that couldn’t deal with a partial delivery. Tried contact via email and only response is that they are chasing logistics partner. No feedback at all from Emma on my missing items.
14 december 2025
Antwoord van Emma Sleep Ireland
Hi, Marie,
Thank you for reaching out.
We sincerely apologize for the experience you had throughout your recent order.
Our Care Team is here to assist and guide you through the best possible solutions. You can reach us through any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
We truly value your trust in Emma, and your feedback helps us to continuously refine our services to meet the needs of our customers. Thank you for taking the time to share your experience. We’re committed to learning from it and ensuring a smoother experience for you and all our customers in the future. Have a nice day.
Best,
Bryan - Emma Team
Prompt delivery and brilliant product!
12 december 2025
Antwoord van Emma Sleep Ireland
Hi, Deirdre,
Thank you for reaching out.
That's wonderful to hear. We are thrilled that you had a great experience with both our prompt delivery and the brilliant quality of the product.
Thank you for the fantastic feedback.
We are always happy to hear your thoughts, so please do let us know if there’s anything more we can do for you. You’re welcome to reach out via any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
Thank you for sharing your thoughts and for allowing us to improve. We truly value your trust in Emma. Have a nice day.
Best,
Bryan - Emma Team
Antwoord van Emma Sleep Ireland
Hi, Sandor,
Thank you for reaching out.
We're delighted to hear you find the Emma mattress to be a great, comfortable mattress.
Thank you for the positive feedback.
We are always happy to hear your thoughts, so please do let us know if there’s anything more we can do for you. You’re welcome to reach out via any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
Thank you for sharing your thoughts and for allowing us to improve. We truly value your trust in Emma. Have a nice day.
Best,
Bryan - Emma Team
Good bed, bad pillow
Great service, great bed product
However, the memory foam pillows that came with the set – they are awful. Gave us both sore necks.
22 augustus 2025
Antwoord van Emma Sleep Ireland
Hi, Cian,
Thank you for reaching out.
We sincerely apologize for the experience you had throughout your recent order.
Our Care Team is here to assist and guide you through the best possible solutions. You can reach us through any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
We truly value your trust in Emma, and your feedback helps us to continuously refine our services to meet the needs of our customers. Thank you for taking the time to share your experience. We’re committed to learning from it and ensuring a smoother experience for you and all our customers in the future. Have a nice day.
Best,
Bryan - Emma Team
Very disappointed with Emma
Very disappointed with Emma. A cheaper, wrong mattress was delivered, and the delivery note falsely said everything was received. The driver didn’t ask me to sign, yet a signature was recorded.
Customer service was polite but stalling — no clear dates for pickup or delivery, and my request to keep the mattress and get the price difference had to be “escalated” with no guarantee.
I had to manage the situation myself. I haven’t tried the mattress I originally ordered, so I can’t comment on comfort or quality. This review is strictly about delivery and support: you are left alone, not treated as a customer, and stuck waiting indefinitely.
UPDATE: Their response here is always the same—just empty words with no action. They're not willing to actually resolve the issue. Their customer care doesn't help you at all; you're left to deal with everything on your own.
Update: Issue was professionally resolved after countless messages by an higher level customer support Employee. Therefore I will adjust the Stars but keep the Review as it is.
Update April 2026: The mattress is really poor quality and I decided to buy from a good brand instead of falling for their marketing jargon. The edge support is non-existent and after only a few months you can feel the springs in your back. Very disappointing product quality. Added another star for their well organised and fast return process!
10 december 2025
Review zonder uitnodiging
Antwoord van Emma Sleep Ireland
Hi, Dirk,
Thank you for reaching out.
We sincerely apologize for the experience you had throughout your recent order.
Our Care Team is here to assist and guide you through the best possible solutions. You can reach us through any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
We truly value your trust in Emma, and your feedback helps us to continuously refine our services to meet the needs of our customers. Thank you for taking the time to share your experience. We’re committed to learning from it and ensuring a smoother experience for you and all our customers in the future. Have a nice day.
Best,
Bryan - Emma Team
quick response to any queries I had
10 december 2025
Antwoord van Emma Sleep Ireland
Hi, Ellen,
Thank you for reaching out.
We are happy to hear that our team provided a quick response to any queries you had. Thank you for the positive feedback on our support.
We are always happy to hear your thoughts, so please do let us know if there’s anything more we can do for you. You’re welcome to reach out via any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
Thank you for sharing your thoughts and for allowing us to improve. We truly value your trust in Emma. Have a nice day.
Best,
Bryan - Emma Team
Ordered a mattress weeks ago, still no delivery confirmation
Ordered a mattress on the 28/11, they rescheuduled and reschuedled delivery again , still not received the mattress, no tracking information provided, you are unable to escalate directly to a manager or speak to anyone on the phone without huge wait times and they only give you compensation if you wait 14 WORKING days after missing a delivery window longer than a week! you need to be missing your order a FULL month. Should have stuck with Jysk or Ikea where you can collect directly. Just look how they copy paste their BS apologie script without actually reading your issue or attempting to fix. @ Bryan from Emma sleep; Do better or just quit your job man
28 november 2025
Review zonder uitnodiging
Antwoord van Emma Sleep Ireland
Hi, Rob,
Thank you for reaching out.
We sincerely apologize for the experience you had throughout your recent order.
Our Care Team is here to assist and guide you through the best possible solutions. You can reach us through any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
We truly value your trust in Emma, and your feedback helps us to continuously refine our services to meet the needs of our customers. Thank you for taking the time to share your experience. We’re committed to learning from it and ensuring a smoother experience for you and all our customers in the future. Have a nice day.
Best,
Bryan - Emma Team
excellent
everthing top clas
from ordering to delivery and to top it all a fabolous product
3 december 2025
Antwoord van Emma Sleep Ireland
Hi, B,
Thank you for reaching out.
We are thrilled to hear that you found the entire experience "top class," from the ordering process right through to the delivery.
Most importantly, we're glad you love the product. Enjoy your purchase.
We are always happy to hear your thoughts, so please do let us know if there’s anything more we can do for you. You’re welcome to reach out via any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
Thank you for sharing your thoughts and for allowing us to improve. We truly value your trust in Emma. Have a nice day.
Best,
Bryan - Emma Team
Like it bit pricy but good
5 december 2025
Antwoord van Emma Sleep Ireland
Hi, Bilal,
Thank you for reaching out.
It's great to hear that you "Like it" and find the product to be good.
We understand your comment about the pricing. We aim to balance high quality and excellent performance with value, and we believe the durability and comfort you're experiencing justify the investment.
We are always happy to hear your thoughts, so please do let us know if there’s anything more we can do for you. You’re welcome to reach out via any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
Thank you for sharing your thoughts and for allowing us to improve. We truly value your trust in Emma. Have a nice day.
Best,
Bryan - Emma Team
Great delivery service
Great delivery service had my mattress in 2 days, mattress is just fab so comfortable 😀
24 november 2025
Antwoord van Emma Sleep Ireland
Hi, Louise,
Thank you for reaching out.
That's excellent feedback. It's wonderful that both the speed of delivery and the quality of the product exceeded expectations.
We are always happy to hear your thoughts, so please do let us know if there’s anything more we can do for you. You’re welcome to reach out via any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
Thank you for sharing your thoughts and for allowing us to improve. We truly value your trust in Emma. Have a nice day.
Best,
Bryan - Emma Team
Mattress & Duvet bundle - No Duvet
I ordered a mattress and duvet bundle, but the delivery never arrived within the stated timeframe. When I contacted support, I was told it could take another 6–8 weeks and that they couldn’t even send the mattress and duvet separately (since the mattress was in stock). I was advised to place a new order and then return for compensation. The new order arrived, but I’m still missing the duvet, and no compensation has been provided. Overall, a very disappointing experience with poor communication and unresolved issues.
The experience varied a lot depending on which customer service team I reached. The UK team were genuinely helpful and I felt they really tried to resolve the issue, but it seemed like their hands were tied by internal processes. Improving consistency across all support teams and giving them the ability to take action directly would have gone a long way toward improving my satisfaction.
2 november 2025
Antwoord van Emma Sleep Ireland
Hi, Joe,
Thank you for reaching out.
We sincerely apologize for the experience you had throughout your recent order.
Our Care Team is here to assist and guide you through the best possible solutions. You can reach us through any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
We truly value your trust in Emma, and your feedback helps us to continuously refine our services to meet the needs of our customers. Thank you for taking the time to share your experience. We’re committed to learning from it and ensuring a smoother experience for you and all our customers in the future. Have a nice day.
Best,
Bryan - Emma Team
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