Delivery of the mattress was very prompt. It was easy to get the package upstairs, unlike other mattresses we purchased previously. Unpacking was easy, and the mattress took shape automatically. Afte... Toon meer
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Lees wat reviewers zeggen
For the price of the Emma pillow, I honestly expected much better quality. I was particularly disappointed because I expected it to contain goose feathers, but the quality and feel did not meet my ex... Toon meer
Bedrijf heeft geantwoord
Even if the pillow description said it was medium support for me it is too soft with h very low support for the neck and spine.
Bedrijf heeft geantwoord
Matress had uneven firmness and had a really bad smell that wouldn't go away. I complained straight away. Then they promised they would come and collect the matress. Three weeks later I am still waiti... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Emma Sleep Ireland
Geschreven door het bedrijf
Europe's Most Awarded Mattress.
Geschreven door het bedrijf
- 🌙 200-Night Trial — love it or get your money back!
- Choosing the right mattress isn’t always easy. That’s why Emma® offers a 200-night trial, allowing you to test your new mattress in the comfort of your own home, night after night. We’re confident that once you try it, you’ll never want to sleep on anything else!
- 📦Free Delivery & Returns — hassle-free experience!
- Emma® mattresses are conveniently packaged, rolled, compressed, and vacuum-sealed in a box. Delivery is free, and if you’re not completely satisfied, we’ll collect your mattress unrolled at no extra cost. Just use the self-service Return Portal or write an email to our Customer Service at support@emma-sleep.ie.
- ⭐️ 10 Year Guarantee —built to Last!
- We’re confident in the exceptional quality of our products. That’s why we offer a 10-year warranty on all Emma® mattresses, giving you peace of mind and the assurance of long-lasting comfort. Sleep soundly, knowing your investment is protected.
Contactgegevens
3,6
Gemiddeld
6K reviews
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Really reasonable and good value
Really reasonable and good value
So comfortable to sleep on. Delighted with my purchase
27 december 2025
Antwoord van Emma Sleep Ireland
Hi, Brenda,
Thank you for reaching out.
We're thrilled you're delighted with your purchase. It’s wonderful to know you’re finding it both comfortable and great value. Thank you for choosing us, and enjoy those cozy nights ahead.
We are always happy to hear your thoughts, so please do let us know if there’s anything more we can do for you. You’re welcome to reach out via any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
Thank you for sharing your thoughts and for allowing us to improve. We truly value your trust in Emma. Have a nice day.
Best,
Bryan - Emma Team
Antwoord van Emma Sleep Ireland
Hi, Wah,
Thank you for reaching out.
We appreciate the fantastic feedback. We aim for both speed and comfort, so it’s wonderful to know we hit the mark with your new mattress. Thank you for choosing us and for the 5 star review.
We are always happy to hear your thoughts, so please do let us know if there’s anything more we can do for you. You’re welcome to reach out via any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
Thank you for sharing your thoughts and for allowing us to improve. We truly value your trust in Emma. Have a nice day.
Best,
Bryan - Emma Team
Antwoord van Emma Sleep Ireland
Hi, Rafal,
Thank you for reaching out.
We’re thrilled you’re happy. There is nothing better than hearing that our products are providing the comfort you deserve. Sleep well.
We are always happy to hear your thoughts, so please do let us know if there’s anything more we can do for you. You’re welcome to reach out via any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
Thank you for sharing your thoughts and for allowing us to improve. We truly value your trust in Emma. Have a nice day.
Best,
Bryan - Emma Team
Delivery was a nightmare
Delivery was a nightmare, your email telling me the mattress had been dispatched indicated to me it was being delivered the next day. But it didn't arrive. That email is only an indication it is moving through the warehouse, I dont want to know this and it was misleading to me. Then when it was supposed to arrive from the courier it didn't and there was no explanation. Finally it arrived on the 3rd day I took off work for the purpose.
I bought a bundle in the black Friday sale which included a double duvet, I use a king size on my double beds and all my covers are king size. No matter how much I pleaded with you there was no facility to swap out for the larger duvet. I wanted to pay the €10 difference but your system apparently could cope with this complication. Your suggestion was to cancel the order and buy them separately which would have cost a lot more and defeated the purpose of the bundle.
Finally. I bought one of the most expensive mattresses you offer and simultaneously I bought a standard emma mattress in lidle. Think I actually prefer the much cheaper standard mattress.
One point I will say is that I found your customer service very easy and prompt to deal with. Very polite, always apologising but at the end of the day the wernt able to do anything to help.
25 december 2025
Antwoord van Emma Sleep Ireland
Hi, Darryl,
Thank you for reaching out.
We sincerely apologize for the experience you had throughout your recent order.
Our Care Team is here to assist and guide you through the best possible solutions. You can reach us through any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
We truly value your trust in Emma, and your feedback helps us to continuously refine our services to meet the needs of our customers. Thank you for taking the time to share your experience. We’re committed to learning from it and ensuring a smoother experience for you and all our customers in the future. Have a nice day.
Best,
Bryan - Emma Team
Mattress Topper…
Recently purchased a mattress topper and I am quite pleased with it.
27 december 2025
Antwoord van Emma Sleep Ireland
Hi, C.N.,
Thank you for reaching out.
We’re so glad to hear you’re pleased with your new mattress topper. It’s amazing how much of a difference that extra layer can make. We hope it continues to give you a great night’s sleep for a long time to come.
We are always happy to hear your thoughts, so please do let us know if there’s anything more we can do for you. You’re welcome to reach out via any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
Thank you for sharing your thoughts and for allowing us to improve. We truly value your trust in Emma. Have a nice day.
Best,
Bryan - Emma Team
Not right measurements
Very comfortable but isn't measurements of small double as ordered. It's width should be 4 foot but it short of this.
24 december 2025
Antwoord van Emma Sleep Ireland
Hi, Karen,
Thank you for reaching out.
We sincerely apologize for the experience you had throughout your recent order.
Our Care Team is here to assist and guide you through the best possible solutions. You can reach us through any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
We truly value your trust in Emma, and your feedback helps us to continuously refine our services to meet the needs of our customers. Thank you for taking the time to share your experience. We’re committed to learning from it and ensuring a smoother experience for you and all our customers in the future. Have a nice day.
Best,
Bryan - Emma Team
Antwoord van Emma Sleep Ireland
Hi, Audrey,
Thank you for reaching out.
We’re happy to hear you're finding it very comfortable. We’re always looking for ways to improve, so we really appreciate the feedback regarding the height. Sleep well.
We are always happy to hear your thoughts, so please do let us know if there’s anything more we can do for you. You’re welcome to reach out via any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
Thank you for sharing your thoughts and for allowing us to improve. We truly value your trust in Emma. Have a nice day.
Best,
Bryan - Emma Team
The topper and cover arrived earlier…
The topper and cover arrived earlier than I expected and are so comfortable. Support was easy to interact with.
25 december 2025
Antwoord van Emma Sleep Ireland
Hi, Jack,
Thank you for reaching out.
We’re thrilled that your topper and cover arrived ahead of schedule and are providing the comfort you were looking for. I’ll be sure to share your kind words with our Support Team, they love hearing when they’ve made the process easy for our customers. Enjoy the great sleep.
We are always happy to hear your thoughts, so please do let us know if there’s anything more we can do for you. You’re welcome to reach out via any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
Thank you for sharing your thoughts and for allowing us to improve. We truly value your trust in Emma. Have a nice day.
Best,
Bryan - Emma Team
i bought 3 mattresses
i bought 3 mattresses. that says a lot about how good they are.
As for the delivery complaints from the rest of guys who did reviews. Sorry lads but you are all wrong. Sometimes it takes a little longer for the product to be delivered but, in the end, you have a good quality product. what do you prefer. 1 bad mattress delivered in 1 day from a dodge provider or a good 10 years mattress? My first delivery of Emma was also delayed 2 months and yet, now i bought another 3. I mean come on. Suck it up for 1 month until it arrives and then ENJOY the comfort.
All the best to all.
24 december 2025
Antwoord van Emma Sleep Ireland
Hi, Dobasu,
Thank you for reaching out.
Buying 3 mattresses really does say it all, and we are so honored to be your go to for a good night's sleep. We especially appreciate your perspective on quality. We believe a mattress that lasts 10 years is well worth a little patience during the delivery process. Thank you for championing our brand and for your understanding. Enjoy the comfort.
We are always happy to hear your thoughts, so please do let us know if there’s anything more we can do for you. You’re welcome to reach out via any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
Thank you for sharing your thoughts and for allowing us to improve. We truly value your trust in Emma. Have a nice day.
Best,
Bryan - Emma Team
Mattress was notified as delivered
Mattress was notified as delivered. Took time off work for delivery. Was not delivered until 2 days later
24 december 2025
Antwoord van Emma Sleep Ireland
Hi, Jackie,
Thank you for reaching out.
We sincerely apologize for the experience you had throughout your recent order.
Our Care Team is here to assist and guide you through the best possible solutions. You can reach us through any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
We truly value your trust in Emma, and your feedback helps us to continuously refine our services to meet the needs of our customers. Thank you for taking the time to share your experience. We’re committed to learning from it and ensuring a smoother experience for you and all our customers in the future. Have a nice day.
Best,
Bryan - Emma Team
Product has not been delivered yet
Product has not been delivered yet, so it is late beyond the promised delivery date
24 december 2025
Antwoord van Emma Sleep Ireland
Hi, Brian,
Thank you for reaching out.
We sincerely apologize for the experience you had throughout your recent order.
Our Care Team is here to assist and guide you through the best possible solutions. You can reach us through any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
We truly value your trust in Emma, and your feedback helps us to continuously refine our services to meet the needs of our customers. Thank you for taking the time to share your experience. We’re committed to learning from it and ensuring a smoother experience for you and all our customers in the future. Have a nice day.
Best,
Bryan - Emma Team
I had bad experience with emma sleep
22 december 2025
Antwoord van Emma Sleep Ireland
Hi, Alberto,
Thank you for reaching out.
We sincerely apologize for the experience you had throughout your recent order.
Our Care Team is here to assist and guide you through the best possible solutions. You can reach us through any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
We truly value your trust in Emma, and your feedback helps us to continuously refine our services to meet the needs of our customers. Thank you for taking the time to share your experience. We’re committed to learning from it and ensuring a smoother experience for you and all our customers in the future. Have a nice day.
Best,
Bryan - Emma Team
Appalling - 80% of items missing
Appalling service. My delivery was cancelled due to 'product not on truck'. I was then told it was at the back of the queue and they couldn't reschedule. Countless emails and phone calls later a package was carelessly thrown into my front garden. Unfortunately it was just one of my 5 items. I again phoned and phoned, was assured by Robel in customer service that he would get straight into the logistics team and phone me back within 30 minutes. He never called of course. Instead I start receiving emails confirming delivery of my order, others closing tickets raised for missing items and yet others asking for feedback congratulating themselves on a job well done. I still have received only one of my 5 items and will never use Emma again.
23 december 2025
Review zonder uitnodiging
Antwoord van Emma Sleep Ireland
Hi, Mrs. McCarthy,
Thank you for reaching out.
We sincerely apologize for the experience you had throughout your recent order.
Our Care Team is here to assist and guide you through the best possible solutions. You can reach us through any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
We truly value your trust in Emma, and your feedback helps us to continuously refine our services to meet the needs of our customers. Thank you for taking the time to share your experience. We’re committed to learning from it and ensuring a smoother experience for you and all our customers in the future. Have a great day.
Best,
Bryan - Emma Team
Not very impressed with delivery..box…
Not very impressed with delivery..box was all torn up..stain on mattress and frayed threads aswell..not good enough for such an expensive item..never again
20 december 2025
Antwoord van Emma Sleep Ireland
Hi, Gerard,
Thank you for reaching out.
We sincerely apologize for the experience you had throughout your recent order.
Our Care Team is here to assist and guide you through the best possible solutions. You can reach us through any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
We truly value your trust in Emma, and your feedback helps us to continuously refine our services to meet the needs of our customers. Thank you for taking the time to share your experience. We’re committed to learning from it and ensuring a smoother experience for you and all our customers in the future. Have a nice day.
Best,
Bryan - Emma Team
Antwoord van Emma Sleep Ireland
Hi, Majella,
Thank you for reaching out.
We are thrilled to hear that you're finding the mattress topper so comfortable. There’s truly nothing better than a great night's sleep.
We are always happy to hear your thoughts, so please do let us know if there’s anything more we can do for you. You’re welcome to reach out via any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
Thank you for sharing your thoughts and for allowing us to improve. We truly value your trust in Emma. Have a nice day.
Best,
Bryan - Emma Team
Antwoord van Emma Sleep Ireland
Hi, Carol,
Thank you for reaching out.
We appreciate your feedback. It’s our goal to make getting a better night's sleep as simple as possible. We're thrilled you had a positive experience and are enjoying your new mattress.
We are always happy to hear your thoughts, so please don't hesitate to let us know if there’s anything else we can do for you. You’re welcome to reach out via any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
Thank you for sharing your thoughts and for allowing us to improve. We truly value your trust in Emma. Have a nice day.
Best,
Bryan - Emma Team
Great mattress but still smells kinda musty from vacuum packing
I love my new Emma mattress and my sleep has definitely improved.
However, the mattress arrives in a vacuum packed plastic bag and I can still get the smell of plastic/factory type smell off the mattress. Secondly, it is extremely heavy to lift upstairs (standard mattresses would be lifted upstairs by supplier) and is most definitely a 2 person job.
20 november 2025
Antwoord van Emma Sleep Ireland
Hi, Jennifer,
Thank you for reaching out.
We’re thrilled to hear your sleep has improved. That’s what we love to hear. Regarding the 'new mattress smell,' this is common with vacuum packed foam and usually clears up within a few days; we recommend leaving a window open to help it air out. You're also spot on about the weight; those layers of comfort definitely make it a heavy lift. We appreciate the feedback and hope you continue to enjoy your rest."
We are always happy to hear your thoughts, so please don't hesitate to let us know if there’s anything else we can do for you. You’re welcome to reach out via any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
Thank you for sharing your thoughts and for allowing us to improve. We truly value your trust in Emma. Have a nice day.
Best,
Bryan - Emma Team
I ordered on black friday with…
I ordered on black friday with guaranteed Christmas delivery and have been let down repeatedly by the customer service team and the logistics team. It's now 22nd Dec no delivery no reply back from my continuous phone calls. Apparently their customer service team cannot contact their logistics team directly. I've spoken to 5 different people from their team who said they would get back to me by end of day which never happens. I have to say the misleading timeframes promised before you give them your money is shocking then once the sale is processed you are passed from one person to the next with excuse after excuse. If I could give zero I would. I don't recommend anyone to buy.
22 december 2025
Review zonder uitnodiging
Antwoord van Emma Sleep Ireland
Hi, Cathriona,
Thank you for reaching out.
We sincerely apologize for the experience you had throughout your recent order.
Our Care Team is here to assist and guide you through the best possible solutions. You can reach us through any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
We truly value your trust in Emma, and your feedback helps us to continuously refine our services to meet the needs of our customers. Thank you for taking the time to share your experience. We’re committed to learning from it and ensuring a smoother experience for you and all our customers in the future. Have a nice day.
Best,
Bryan - Emma Team
Antwoord van Emma Sleep Ireland
Hi, TJ,
Thank you for reaching out.
Speedy delivery and excellent comfort, that’s what we love to hear. Thank you for the great feedback, and we hope you enjoy your new favorite pillow. Sleep well.
We are always happy to hear your thoughts, so please do let us know if there’s anything more we can do for you. You’re welcome to reach out via any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
Thank you for sharing your thoughts and for allowing us to improve. We truly value your trust in Emma. Have a nice day.
Best,
Bryan - Emma Team
Excellent sleep 😴 quality
Good service and quick delivery, quality products and comfort.
20 december 2025
Antwoord van Emma Sleep Ireland
Hi, Katherine,
Thank you for reaching out.
We’re so happy to hear you’re getting that 'Excellent' sleep you deserve. Thank you for noticing our quick delivery and product quality. Knowing you're comfortable makes our day. Sleep well.
We are always happy to hear your thoughts, so please do let us know if there’s anything more we can do for you. You’re welcome to reach out via any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
Thank you for sharing your thoughts and for allowing us to improve. We truly value your trust in Emma. Have a nice day.
Best,
Bryan - Emma Team
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