Delivery of the mattress was very prompt. It was easy to get the package upstairs, unlike other mattresses we purchased previously. Unpacking was easy, and the mattress took shape automatically. Afte... Toon meer
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Lees wat reviewers zeggen
Even if the pillow description said it was medium support for me it is too soft with h very low support for the neck and spine.
Bedrijf heeft geantwoord
For the price of the Emma pillow, I honestly expected much better quality. I was particularly disappointed because I expected it to contain goose feathers, but the quality and feel did not meet my ex... Toon meer
Bedrijf heeft geantwoord
It's actually for my daughter's bed. She is 12 . So we has to o change the mattress because she is getting really tall. So I wanted a good mattress with good fabric e.c She is absolutely delighted... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Emma Sleep Ireland
Geschreven door het bedrijf
Europe's Most Awarded Mattress.
Geschreven door het bedrijf
- 🌙 200-Night Trial — love it or get your money back!
- Choosing the right mattress isn’t always easy. That’s why Emma® offers a 200-night trial, allowing you to test your new mattress in the comfort of your own home, night after night. We’re confident that once you try it, you’ll never want to sleep on anything else!
- 📦Free Delivery & Returns — hassle-free experience!
- Emma® mattresses are conveniently packaged, rolled, compressed, and vacuum-sealed in a box. Delivery is free, and if you’re not completely satisfied, we’ll collect your mattress unrolled at no extra cost. Just use the self-service Return Portal or write an email to our Customer Service at support@emma-sleep.ie.
- ⭐️ 10 Year Guarantee —built to Last!
- We’re confident in the exceptional quality of our products. That’s why we offer a 10-year warranty on all Emma® mattresses, giving you peace of mind and the assurance of long-lasting comfort. Sleep soundly, knowing your investment is protected.
Contactgegevens
3,6
Gemiddeld
6K reviews
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Fabulous
Got the mattress for my daughter, she absolutely loves the comfort & her nights rest. Also the Emma mattress protector is awesome & you can see/feel the quality of it.
🌟🌟🌟🌟🌟
5 januari 2026
Antwoord van Emma Sleep Ireland
Hi, Martin,
Thank you for reaching out.
We love this. It's so wonderful to hear that your daughter is loving her new mattress and getting the rest she deserves. We're also thrilled that you’re impressed with the quality of the protector. Thank you for choosing Emma. Sleep well.
We are always happy to hear your thoughts, so please do let us know if there’s anything more we can do for you. You’re welcome to reach out via any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM UK time:
Email: support@emma-sleep.co.uk
Live Chat: https://www.emma-sleep.co.uk/
Phone: +44 300 131 3019
At Emma, we continuously strive to provide the best for our customers, and your kind feedback and continued support help us grow. Let’s continue to spread the mission of good sleep for your family and the world. Have a nice day.
Best,
Bryan - Emma Team
Had to cancel an order
Had to cancel an order. Nothing was dispatched by Emma. Was sent an email immediately saying I would be refunded within 14 days (as is legally required). This was a month ago and still no refund. Each week their customer support says it has been escalated and the refund will be processed within 3-5 working days. They have been telling me these lies for 3 weeks now. This is nothing short of stealing. Have filed a charge back with my bank as I won’t get anything back from these crooks wilfully. Avoid at all costs.
8 januari 2026
Review zonder uitnodiging
Antwoord van Emma Sleep Ireland
Hi, Martin,
Thank you for reaching out.
We sincerely apologize for the experience you had throughout your recent order.
Our Care Team is here to assist and guide you through the best possible solutions. You can reach us through any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
I want to let you know that we've received all your information and have successfully passed it to our dedicated team for review. They will be in touch with you via email very soon to assist you with the next steps. Thanks again for your patience. Have a nice day.
Best,
Bryan - Emma Team
AVOID - THIS IS AN ABSOLUTE SCAM - IMPORTANT READ
- Paid for a new mattress in Nov. 2025
- Notified Emma Sleep Co. of an issue with it a few weeks after.
- They tried every which way to make the process an absolute nightmare, refusing to collect and refund, despite their so called 200 night no risk trial and hassle free return if you're not happy. This is complete and utter nonsense, yet this is their company line - “You don't have to worry about when you can return your Emma mattresses, we have for now extended our risk-free trial from 100 to 200 nights.” Clearly, that’s a downright lie.
- They will do anything to ensure their products are not returned.
I was asked to submit photos of the mattress & issue, I did so and was told the following:
"I understand that you feel the photographs already provided should be sufficient, and know your viewpoint regarding the process so far. I would like to provide some clarity on our assessment criteria to ensure we are as helpful as possible in resolving this for you.
Based on the photos currently provided, we would unfortunately have to reject the claim at this stage. According to our Terms and Conditions, which you can reference here (website), specific criteria must be met for a warranty claim regarding indentations.
As stated in Term No. 19, under 19.3 (B):
The indentation must be greater than 2.5 cm and visible to the naked eye.
This is why we kindly ask you to measure the dip using a ruler and a straight edge as previously described. Without this specific measurement to verify the depth, we are unable to proceed with the claim under our policy guidelines. I truly apologise for any disappointment this may cause, but we require this evidence to ensure a fair and accurate assessment for you."
So you see, it isn't that simple or straight forward. I don't want their mattress, and they don't want to take it back.
It's a farce. What about 200 night risk free trial!? It clearly doesn’t apply yet I only have the mattress a few weeks.
I purchased this mattress in good faith through Living Social and this is my experience. It's been absolutely appalling. I have since ordered a new mattress from Bed World, I sent them proof of this also.
I have discarded the defective mattress and have told them not to contact me again. I don’t have the time or patience to deal with them any longer.
I don't recommend getting involved with Emma Sleep Co., whether that be directly or through another retailer. If you have an issue with your mattress, you'll be stuck with it. Be warned.
8 januari 2026
Review zonder uitnodiging
Antwoord van Emma Sleep Ireland
Hi, SF,
I appreciate you bringing this to my attention.
We apologize for the issues you encountered with your recent order and are committed to making things right.
To ensure you receive the best support, our dedicated Care Team is available to guide you toward a resolution. You can connect with us Monday–Friday, 9:00 AM–6:00 PM UK time, through the following methods:
Email: support@emma-sleep.co.uk
Live Chat: https://www.emma-sleep.co.uk/
Phone: +44 300 131 3019
We truly value your trust in Emma, and your feedback helps us to continuously refine our services to meet the needs of our customers. Thank you for taking the time to share your experience. We’re committed to learning from it and ensuring a smoother experience for you and all our customers in the future. Have a nice day.
Sincerely,
Bryan - Emma Team
I am still waiting for my duvet and…
I am still waiting for my duvet and mattress protector over a month now
Having paid in full I think the way Emma has dealt with this problem is appalling
2 december 2025
Antwoord van Emma Sleep Ireland
Hi, Myriam,
Thank you for reaching out.
We sincerely apologize for the experience you had throughout your recent order.
Our Care Team is here to assist and guide you through the best possible solutions. You can reach us through any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
We truly value your trust in Emma, and your feedback helps us to continuously refine our services to meet the needs of our customers. Thank you for taking the time to share your experience. We’re committed to learning from it and ensuring a smoother experience for you and all our customers in the future. I hope you have a nice day.
Best,
Bryan - Emma Team
4th time purchaser
4th time purchaser, great quality pillows, fast delivery, reasonable priced for such good quality product.long lasting & machine washable
21 november 2025
Very quick delivery.Very comfortable…
Very quick delivery.Very comfortable mattress.This is our 4th purchase from.Emma.Enough said really
3 januari 2026
Antwoord van Emma Sleep Ireland
Hi, Michael,
Thank you for reaching out.
We are honored to be your go to for a good night's sleep. Thank you for choosing us for the 4th time. We strive for consistency in both comfort and delivery, and we’re glad we hit the mark for you once again.
We are always happy to hear your thoughts, so please do let us know if there’s anything more we can do for you. You’re welcome to reach out via any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
Thank you for sharing your thoughts and for allowing us to improve. We truly value your trust in Emma. Have a nice day.
Best,
Bryan - Emma Team
I keep getting e-mails and the mattress…
I keep getting e-mails and the mattress is poor quality
3 januari 2026
Antwoord van Emma Sleep Ireland
Hi, Alan,
Thank you for reaching out.
We sincerely apologize for the experience you had throughout your recent order.
Our Care Team is here to assist and guide you through the best possible solutions. You can reach us through any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
We truly value your trust in Emma, and your feedback helps us to continuously refine our services to meet the needs of our customers. Thank you for taking the time to share your experience. We’re committed to learning from it and ensuring a smoother experience for you and all our customers in the future. Have a nice day.
Best,
Bryan - Emma Team
Emma mattress are excellent
Mattress arrived when it should, the delivery driver even messaged me 30 minutes before he arrived. The Mattress is so comfortable and it has been a pleasurable experience from start to finish.
3 januari 2026
Antwoord van Emma Sleep Ireland
Hi, Nicholas,
Thank you for reaching out.
Excellent mattress and excellent service, we couldn't ask for a better result. Thank you for sharing your experience. We hope you have many more comfortable nights ahead.
We are always happy to hear your thoughts, so please do let us know if there’s anything more we can do for you. You’re welcome to reach out via any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
Thank you for sharing your thoughts and for allowing us to improve. We truly value your trust in Emma. Have a nice day.
Best,
Bryan - Emma Team
Weighted blanket
Ordered the 13kg weighted blanket ( a gift that was well received ) and was very impressed with how quickly and communicative the team at Emma Sleep were keeping me up to date exactly when my order would arrive! Would highly recommend to anyone looking for a great nights sleep.
5 januari 2026
Antwoord van Emma Sleep Ireland
Hi, Adam,
Thank you for reaching out.
We are so happy you chose us for such a special gift. Thank you for noticing our efforts to keep you updated on your delivery we believe the journey to a great night's sleep should be as stress free as possible.
We are always happy to hear your thoughts, so please don't hesitate to let us know if there’s anything else we can do for you. You’re welcome to reach out via any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
Thank you for sharing your thoughts and for allowing us to improve. We truly value your trust in Emma. I hope you have a nice day.
Best,
Bryan - Emma Team
Good quality and service
Mattress was delivered quickly. Website easy to navigate. The Mattress is as good as promised
4 januari 2026
Antwoord van Emma Sleep Ireland
Hi, Orla,
Thank you for reaching out.
We are so glad to hear that you found the website easy to use and that the delivery was quick. Most importantly, we’re thrilled the mattress is living up to our promises. Welcome to the Emma Sleep family.
We are always happy to hear your thoughts, so please don't hesitate to let us know if there’s anything else we can do for you. You’re welcome to reach out via any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
Thank you for sharing your thoughts and for allowing us to improve. We truly value your trust in Emma. I hope you have a nice day.
Best,
Bryan - Emma Team
It was the cheapest for quality and…
It was the cheapest for quality and type of mattress that I had searched for on the internet and delivery a was important
3 januari 2026
Antwoord van Emma Sleep Ireland
Hi, Paul,
Thank you for reaching out.
It’s wonderful to hear that your search paid off. We know there are a lot of options out there, so we’re honored you chose us for your new mattress. We hope you're enjoying that 'best-value' comfort every single night.
We are always happy to hear your thoughts, so please do let us know if there’s anything more we can do for you. You’re welcome to reach out via any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
Thank you for sharing your thoughts and for allowing us to improve. We truly value your trust in Emma. Have a nice day.
Best,
Bryan - Emma Team
Quality item, arrived quickly.
The blanket is nice quality, my daughter is very happy with it. Arrived on time. Very smooth transaction. Would recommend.
3 januari 2026
Antwoord van Emma Sleep Ireland
Hi, AJR,
Thank you for reaching out.
Quality items and quick delivery that’s what we aim for. We’re so glad your daughter is happy with her gift. Thanks for choosing us.
We are always happy to hear your thoughts, so please do let us know if there’s anything more we can do for you. You’re welcome to reach out via any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
Thank you for sharing your thoughts and for giving us the opportunity to improve. We truly value your trust in Emma. Have a nice day.
Best,
Bryan - Emma Team
Best mattress i ever bought v…
Best mattress i ever bought v comfortable great night's sleep since I purchased it.
3 januari 2026
Antwoord van Emma Sleep Ireland
Hi, Linda,
Thank you for reaching out.
We’re so happy to hear you’ve been enjoying a great night's sleep since your purchase. Helping our customers wake up feeling refreshed is exactly why we do what we do. Thank you for sharing your experience.
We are always happy to hear your thoughts, so please do let us know if there’s anything more we can do for you. You’re welcome to reach out via any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
Thank you for sharing your thoughts and for allowing us to improve. We truly value your trust in Emma. Have a nice day.
Best,
Bryan - Emma Team
Product good but delivery could have been better
I like the mattresses and pillows, but recently, I ordered 2 pillows from the website and accidentally sent them to the old address because the website remembered this from before. I immediately realised this and there was no way to cancel. I contacted someone through the chat and they told me it was too late to change the address and that the driver would contact me. I even questioned why the driver would contact me as this would not be the norm but he confirmed that the driver would. He never did and I had to organise to collect the pillows in the old house.
It was unnecessary and there should have been an option to simply update the address or cancel the item.
16 december 2025
Antwoord van Emma Sleep Ireland
Hi, David,
Thank you for reaching out.
We sincerely apologize for the experience you had throughout your recent order.
Our Care Team is here to assist and guide you through the best possible solutions. You can reach us through any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
We truly value your trust in Emma, and your feedback helps us to continuously refine our services to meet the needs of our customers. Thank you for taking the time to share your experience. We’re committed to learning from it and ensuring a smoother experience for you and all our customers in the future. Have a nice day.
Best,
Bryan - Emma Team
I was not delivered duvet with my…
I was not delivered duvet with my original delivery with mattresses, but the support team keeps giving me the same reason about they are waiting on the delivery partner for more than 3 weeks its the same story. Without my mistake I have to suffer just because I bought stuff from Emma.
3 januari 2026
Antwoord van Emma Sleep Ireland
Hi, Aswin,
Thank you for reaching out.
We sincerely apologize for the experience you had throughout your recent order.
Our Care Team is here to assist and guide you through the best possible solutions. You can reach us through any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
We truly value your trust in Emma, and your feedback helps us to continuously refine our services to meet the needs of our customers. Thank you for taking the time to share your experience. We’re committed to learning from it and ensuring a smoother experience for you and all our customers in the future. Have a nice day.
Best,
Bryan - Emma Team
Love it
This is our second Emma mattress, and we absolutely love it. The comfort is excellent, and the mattress feels incredibly soft while still being supportive. It’s also great for restless sleepers, as movement doesn’t disturb sleep. We’re very happy with our purchase and would definitely recommend it.
28 december 2025
Antwoord van Emma Sleep Ireland
Hi, Paulina,
Thank you for reaching out.
Wow, a second Emma mattress. That’s the best compliment we could receive. We’re so glad to hear you're both sleeping undisturbed and feeling well supported. Thanks for being such a fan of the brand.
We are always happy to hear your thoughts, so please do let us know if there’s anything more we can do for you. You’re welcome to reach out via any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
Thank you for sharing your thoughts and for allowing us to improve. We truly value your trust in Emma. Have a nice day.
Best,
Bryan - Emma Team
Was hand getting up the stairs I'm in…
Was hand getting up the stairs I'm in the attic and need to walk it up an attic staircase that goes 90 degrees. Was packed very well. So far sleep is good but still have to get used to it
28 december 2025
Antwoord van Emma Sleep Ireland
Hi, Graham,
Thank you for reaching out.
That sounds like quite a workout. We're glad our compact packaging helped you navigate those tight 90 degree turns.
It’s completely normal to need a little time to adjust, but we're happy to hear the sleep is good so far. It should only get better as the mattress settles in.
We are always happy to hear your thoughts, so please do let us know if there’s anything more we can do for you. You’re welcome to reach out via any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
Thank you for sharing your thoughts and for allowing us to improve. We truly value your trust in Emma. Have a nice day.
Best,
Bryan - Emma Team
Delivery challenges.
The mattresses are top tier and the overall experience was very good, the only down side was the delivery communication issue, I would receive an email stating a delivery date and time and I arranged for someone to be home at that time to take the delivery and the driver would turn up at a totally different time when nobody was home and the delivery had to be rescheduled. That is my only gripe.
28 december 2025
Antwoord van Emma Sleep Ireland
Hi, Fran,
Thank you for reaching out.
We’re delighted to hear you're loving the top-tier comfort of your new mattress.
While we're thrilled with your overall experience, we appreciate you highlighting the delivery communication. We’ve already shared your comments with our logistics partners to ensure our delivery service becomes as seamless as the sleep we provide. Enjoy your well deserved rest.
We are always happy to hear your thoughts, so please do let us know if there’s anything more we can do for you. You’re welcome to reach out via any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
Thank you for sharing your thoughts and for allowing us to improve. We truly value your trust in Emma. Have a nice day.
Best,
Bryan - Emma Team
This is second mattress we have…
This is second mattress we have purchased and we are very happy with both. They arrived very promptly
25 december 2025
Antwoord van Emma Sleep Ireland
Hi, Catherine,
Thank you for reaching out.
We are delighted that both mattresses are providing you with a great night's sleep and that our delivery team was able to get them to you so promptly. There is nothing quite like the feeling of a fresh new mattress arriving exactly when expected.
We are always happy to hear your thoughts, so please do let us know if there’s anything more we can do for you. You’re welcome to reach out via any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
Thank you for sharing your thoughts and for allowing us to improve. We truly value your trust in Emma. Have a nice day.
Best,
Bryan - Emma Team
Really reasonable and good value
Really reasonable and good value
So comfortable to sleep on. Delighted with my purchase
27 december 2025
Antwoord van Emma Sleep Ireland
Hi, Brenda,
Thank you for reaching out.
We're thrilled you're delighted with your purchase. It’s wonderful to know you’re finding it both comfortable and great value. Thank you for choosing us, and enjoy those cozy nights ahead.
We are always happy to hear your thoughts, so please do let us know if there’s anything more we can do for you. You’re welcome to reach out via any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
Thank you for sharing your thoughts and for allowing us to improve. We truly value your trust in Emma. Have a nice day.
Best,
Bryan - Emma Team
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