Delivery of the mattress was very prompt. It was easy to get the package upstairs, unlike other mattresses we purchased previously. Unpacking was easy, and the mattress took shape automatically. Afte... Toon meer
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Lees wat reviewers zeggen
Even if the pillow description said it was medium support for me it is too soft with h very low support for the neck and spine.
Bedrijf heeft geantwoord
For the price of the Emma pillow, I honestly expected much better quality. I was particularly disappointed because I expected it to contain goose feathers, but the quality and feel did not meet my ex... Toon meer
Bedrijf heeft geantwoord
It's actually for my daughter's bed. She is 12 . So we has to o change the mattress because she is getting really tall. So I wanted a good mattress with good fabric e.c She is absolutely delighted... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Emma Sleep Ireland
Geschreven door het bedrijf
Europe's Most Awarded Mattress.
Geschreven door het bedrijf
- 🌙 200-Night Trial — love it or get your money back!
- Choosing the right mattress isn’t always easy. That’s why Emma® offers a 200-night trial, allowing you to test your new mattress in the comfort of your own home, night after night. We’re confident that once you try it, you’ll never want to sleep on anything else!
- 📦Free Delivery & Returns — hassle-free experience!
- Emma® mattresses are conveniently packaged, rolled, compressed, and vacuum-sealed in a box. Delivery is free, and if you’re not completely satisfied, we’ll collect your mattress unrolled at no extra cost. Just use the self-service Return Portal or write an email to our Customer Service at support@emma-sleep.ie.
- ⭐️ 10 Year Guarantee —built to Last!
- We’re confident in the exceptional quality of our products. That’s why we offer a 10-year warranty on all Emma® mattresses, giving you peace of mind and the assurance of long-lasting comfort. Sleep soundly, knowing your investment is protected.
Contactgegevens
3,6
Gemiddeld
6K reviews
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Amazing amazing amazing.
Amazing amazing amazing.
Best night's sleep in years.
From a practical view the side handles are great for housekeeping and the mattress protector is so easy to fit.
5 stars.
3 januari 2026
Antwoord van Emma Sleep Ireland
Dear Declan,
Thank you so much for sharing the experience with your new mattress.
It is truly appreciated to hear that you’ve enjoyed the best night’s sleep in years.
Hearing that practical features like the side handles and the easy-to-fit mattress protector have made a positive difference is fantastic news. Providing both comfort and convenience is a top priority, and your feedback means a lot to the entire team.
Wishing you many more amazing and restful nights ahead.
Warm regards,
Bryle From Emma
Don't have the stock ready
Our order is being prepared for 5 days, according to their website estimated delivery is between Sunday, February 11 2001 - Wednesday, February 25, 2026.
I have spoken with them a number of times online and have been told I would get an email with an update on a delivery date, but nothing.
Had to postpone delivery of the bed it is going to sit on.
This isn't the 1st time we ordered from them, last time the service was excellent, but this is very disappointing. Maybe I am a victim of their success.
Following on from Emma reply on the 12th. It's now 8 days since the order was submitted, 8 days since it was confirmed, and 6 days since the order was transferred to the warehouse. Still no confirmed delivery date.
16/ 02 "We are pleased to inform you that your order #.......... has left our warehouse and will be handed over to our delivery partner."
Oh, wait, only teasing, This is a follow-up regarding your order.
"Our logistics team has confirmed that they encountered an issue on their end and unfortunately will not be able to proceed with the delivery today. I’m very sorry for the inconvenience this causes.
They are currently working to resolve the matter, and once it has been sorted, they will contact you directly with an updated delivery schedule."
Meantime we have to reschedule the already rescheduled delivery of a bed. Very poor
11 februari 2026
Review zonder uitnodiging
Antwoord van Emma Sleep Ireland
Hi, Gary,
Thank you for taking the time to share your feedback with us.
While it is lovely to hear that you have had such positive experiences with us previously, I am truly sorry that your current order has not met those same high standards. I completely understand how difficult it is to manage your arrangements when timelines shift, particularly when you have had to reschedule the delivery of your new bed. Please accept our apologies for the inconvenience you’ve experienced, providing clear and timely updates is a priority for us, and it is clear we missed the mark this time.
Your insights are incredibly helpful, and I have forwarded your comments directly to our internal team for an immediate review of our processes. We are using your feedback to refine our stock management and communication so that we can better serve you and prevent these delays in the future.
Thank you for your patience and for bringing this to our attention. We truly value your continued support and are committed to getting your order to you as soon as possible. Please do not hesitate to reach out to us for any additional assistance that you may need. We are here to help.
Sincerely,
The Emma Team.
I ordered the Hybrid premium plus…
I ordered the Hybrid premium plus mattress. It’s quite flat, I expected it to be larger on the bed. Mattress is comfortable but it looks quite small on the bed, still not sure if I’ll keep it, trying to get used to it
5 februari 2026
Antwoord van Emma Sleep Ireland
Dear Sinead,
Thank you for sharing your experience with the Hybrid Premium Plus mattress.
It is completely understandable to feel uncertain when a new mattress appears smaller than expected on the bed frame, even if it feels comfortable to sleep on.
We want to say sorry for any disappointment regarding the fit and look of your new bed. Your feedback is truly valued, as it helps identify where product descriptions or expectations can be improved.
This situation is being used as a vital lesson to ensure a much better and more reliable service is provided for you in the future. Your continued patience is greatly appreciated while everything is being done to make this right. Please reach out directly so all possible options can be checked to ensure you are fully satisfied with your purchase.
The goal is to make sure you have a sleep setup that looks and feels exactly as you imagined!
We hope you have a fantastic rest of your day and a very restful sleep ahead.
Warm regards,
Bryle From Emma
We love the comfort of the mattress and the pillows
We love the comfort of the mattress, and the no roll, the pillows are great also, lovley and soft and always feeling cool
5 februari 2026
Antwoord van Emma Sleep Ireland
Hi, Mark,
Thank you so much for your kind review.
We truly appreciate you taking the time to share your experience, and we are delighted to hear that you love the comfort of your mattress and pillows.
It’s great to know you’re enjoying the no-roll feel and that your pillows are staying lovely, soft, and cool. Your support means the world to us.
Thanks again for choosing Emma. We are always looking forward to helping everyone achieve the best sleep of their life.
Warm regards,
Bryle From Emma
Would not recommend EMMA mattresses
We bought a super king size EMMA mattress in January 2023, three years on we now need to replace it. It did not keep its shape, it has two hollows on each side and a hill in the middle. Now very uncomfortable. Would not recommend EMMA. We should not have to replace a mattress after only three years.
EMMA thank you for replying to my comments. However, I have no intention of providing photographs or go measuring the dips as was requested of others complainants, as you cannot measure the discomfort experienced this way. If Emma genuinely cares about customer experience and want to be true to your 10 year guarantee, and “make it right” you can refund 70% of the €644.99 I paid for the mattress, anything else is disingenuous.
Disappointingly, EMMA have not responded since or resolved my complaint.
3 februari 2026
Review zonder uitnodiging
Antwoord van Emma Sleep Ireland
Hi, John,
Thank you ever so much for taking the time to share your feedback with us.
I'm truly sorry to learn that your super king-size mattress hasn't lived up to the durable, high-quality standards we strive to provide.
It is certainly disappointing to hear about the dipping and loss of shape you’ve described, especially after only three years of use. This is not the experience we want for our sleepers, as we design our mattresses to provide consistent support for many years to come.
We would very much like the opportunity to look into this for you and see how we can make things right. Please do get in touch with our dedicated support team with your order details through any of the following channels:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +35319128655 (available Monday to Friday, 9:00 AM – 6:00 PM)
We value your custom and truly hope to resolve this matter to your satisfaction as quickly as possible. Please do not hesitate to reach out to us for any additional assistance that you may need. We are here to help.
Kind regards,
Ian from Emma Team
Antwoord van Emma Sleep Ireland
Hi, Laura,
Thank you so much for taking the time to share such a warm and wonderful review!
We were absolutely delighted to see all those green ticks, it certainly brightened our day. It is fantastic to hear that you are finding your Emma pillow so comfortable. We take great pride in the quality of our products, so knowing that it’s providing you with a "very good" night's sleep is the best feedback we could hope for.
Thank you for trusting Emma! If there is anything else we can assist you with, please don't hesitate to get in touch. Wishing you many more nights of deep, restful sleep!
Warm regards,
Ian from Emma Team
Very happy with my new mattress I would…
Very happy with my new mattress I would highly recommend
31 januari 2026
Antwoord van Emma Sleep Ireland
Hi, Chris,
Thank you so much for taking the time to share such a lovely review!
We are absolutely delighted to hear that you are happy with your new mattress and that you’ve had such a positive experience with us. There is nothing we love more than knowing our customers are getting the quality sleep they deserve. Your recommendation truly means the world to our team, and we are so grateful for your support.
Thank you for trusting Emma to help you wake up feeling your best. If you have any further questions or concerns, please feel free to ask. We are here to assist you!
Warm regards,
Ian from Emma Team
Antwoord van Emma Sleep Ireland
Dear M. Mcdonnell,
Thank you so much for your wonderful review.
We are absolutely thrilled to hear that everything was great and that your delivery was both very fast and perfect.
We truly appreciate the happiness and satisfaction you’ve shared with us. We understand the excitement and relief that comes with a seamless, speedy delivery and a perfect product experience, and it makes our day to know we hit the mark for you.
Is there anything else you’d like to know or that we can do for you? Please feel free to reach out to us if you need any further assistance.
Warm regards,
Bryle From Emma
Emma Mattress did not look or feel comfortable
I recently purchased an Emma mattress and to be honest, I dont know what all the hype is about, the mattress looked and felt quite hollow and the springs make the mattress feel cheap and uncomfortable. The overall quality did not meet my expectations
29 januari 2026
Antwoord van Emma Sleep Ireland
Hi, Darren,
Thank you so much for taking the time to share your honest feedback with us.
I'm truly sorry to hear that your new Emma mattress hasn't lived up to your expectations and that you've found the quality and comfort level disappointing.
We take great pride in the design of our mattresses, so hearing that yours feels "hollow" or "cheap" is certainly not the experience we want for our customers. Your comments regarding the spring tension and overall feel are incredibly helpful, and I will be sure to pass this on to our team for further review.
We want to make sure you get the brilliant night's sleep you deserve. If you are still within your initial trial period, we would love to discuss how we can make this right, whether that involves a returns collection or perhaps suggesting a complimentary comfort layer to help adjust the firmness to your liking.
Please do reach out to our support team at support@emma-sleep.co.uk or give us a ring on +443001313019. Our team is available from Monday to Friday, between 9 AM and 6 PM, and they will be more than glad to assist you with a resolution.
Thank you again for bringing this to our attention, and we look forward to hearing from you soon. Please do not hesitate to reach out to us for any additional assistance that you may need. We are here to help.
Warm regards,
Ian from Emma Team
Antwoord van Emma Sleep Ireland
Dear Anna,
Thank you so much for sharing your feedback with us.
I truly appreciate you bringing this to our attention, as it allows us to address quality issues and improve our service for everyone.
We want to say sorry for the disappointment and frustration you felt upon receiving your order. We completely understand how upsetting it is to anticipate a fresh, new product only to find the pillow arrived in a dirty condition, and we also hear your frustration regarding the customer service experience that followed.
I am truly sorry for this inconvenience; please rest assured that this does not reflect the high standards of hygiene and care we strive to provide. We are committed to making this right and ensuring you receive the pristine quality you deserve.
For further assistance and to arrange a fresh replacement or resolution, please feel free to reach out to us; we are more than happy to help you right away.
Wishing you a much brighter and more restful week ahead.
Warm regards,
Bryle From Emma
My experience is that I have the best…
My experience is that I have the best sleep since getting Emma mattress. The company delivered earlier then advised and also you get a 10 year warranty
24 januari 2026
Antwoord van Emma Sleep Ireland
Hi, Leanne,
Thank you ever so much for taking the time to share such a glowing review of your experience with us. It truly made our day to read about your journey to a better night's sleep!
We are absolutely delighted to hear that you’ve been enjoying the best sleep of your life since your Emma mattress arrived. Our main goal is to help our customers wake up feeling refreshed, so knowing we’ve achieved that for you is wonderful news.
It is also great to hear that our delivery team managed to get your order to you even earlier than expected! We try our best to make the process as smooth as possible, and it's brilliant that the 10-year warranty gives you that extra peace of mind while you dream away.
Thank you for trusting Emma. If there's anything else that we can do, please don't hesitate to let us know. We wish you many more years of cosy, restful nights!
Warm regards,
Ian from Emma Team
Antwoord van Emma Sleep Ireland
Dear Denise,
Thank you so much for your wonderful review.
I truly appreciate you taking a moment to share your experience with us, as hearing that our customers are happy is the best part of our day.
We are absolutely delighted to hear how comfy you are finding your new mattress and thrilled that it arrived exactly as promised. We sincerely empathize with how important a reliable delivery and a great night's sleep are, and we're so glad we could deliver both for you.
Is there anything else you’d like to know or anything more we can do for you? Please don't hesitate to reach out if you need further assistance as you continue to enjoy your new bed.
Warm regards,
Bryle From Emma
Delivery Fail
I ordered a mattress with a delivery address to county Cork but I was called away to Clare as a family member was in hospital. I emailed customer services to ask that the mattress be redirected to the Clare address instead. They said I needed to contact the courier. I asked them to contact the courier as it was Emma that organised the courier, not me. Tracking said it hadn’t been handed off to GLS yet. Yesterday, Emma agreed to contact the courier for me and get back to me. The mattress was delivered to the Cork address this morning. It will be sitting in the rain for days before I can get home. You would think this would be a simple request but no, apparently it was beyond their capabilities. I’m very annoyed by this.
27 januari 2026
Review zonder uitnodiging
Antwoord van Emma Sleep Ireland
Dear Alan,
Thank you so much for sharing your feedback with us.
We truly appreciate you taking the time to share your experience, as it helps us continue to improve for all our sleepers.
We fully understand the frustration you’ve felt regarding the delivery of your order. We are truly sorry for the inconvenience caused by the delay and the communication gap you experienced. We understand how important it is to receive your items on time, and we sincerely regret that we didn't meet your expectations this time.
Please rest assured that we are fully committed to providing a better experience and are working hard to ensure our delivery processes are as smooth as possible. Your satisfaction is very important to us, and we are here to support you.
For any further assistance or if you have additional questions, please feel free to reach back out to us. We would be more than happy to help in any way we can.
Warm regards,
Bryle From Emma
Not sleeping great on emma mathrrss…
Not sleeping great on emma mathrrss unhappy with choice i think :(
22 januari 2026
Antwoord van Emma Sleep Ireland
Hi,
Thank you so much for taking the time to share your feedback with us.
I am truly sorry to hear that you haven't been getting the restful sleep you deserve on your new Emma mattress. We completely understand how disappointing it is when a choice doesn't feel quite right, and we want to ensure you feel supported in finding the perfect sleep solution. Please rest assured that we are here to help turn this around for you.
We always love hearing from our community, so please reach out so we can make things right. You can connect with us through any of the following channels, Monday to Friday, 9:00 AM to 6:00 PM UK time:
1. Email: support@emma-sleep.co.uk
2. Live Chat: https://www.emma-sleep.co.uk/
3. Phone: +44 300 131 3019
At Emma, we are constantly striving to deliver the very best for our sleepers. Your honest feedback helps us grow and continue our mission to bring better sleep to families everywhere. We look forward to helping you wake up feeling refreshed.
Warm regards,
Bryle From Emma
The cloud pillows were firmer than the…
The cloud pillows were firmer than the ones I bought with my mattress originally but no problem because you can remove some of the filling to suit! Excellent
23 januari 2026
Antwoord van Emma Sleep Ireland
Hi, Michael,
Thank you so much for taking the time to share your experience with our Emma Premium Cloud Pillows.
We were absolutely delighted to read your kind words, and it is brilliant to hear that you found the adjustable filling useful. We know that everyone has a unique preference when it comes to "loft" and firmness, so we designed them specifically, so you could customise your sleep experience to suit you perfectly. It sounds like you’ve found your ideal balance!
We truly appreciate your support and are thrilled that you’re enjoying the excellent quality of your new pillows. If there is anything else we can do to help you achieve the perfect night's sleep, please don't hesitate to reach out.
Warm regards,
Ian from Emma Team
Product is good but
Product is good, delivery was earlier than expected but when I emailed their customer service about swapping to another size, i haven’t got a reply after 2 emails and they are advertising a 200 nights trial and we’ve only been using our mattress for more than a week now. I’m still hoping for a positive reply though
20 januari 2026
Antwoord van Emma Sleep Ireland
Hi, Viols,
Thank you for reaching out.
We sincerely apologize for the experience you had throughout your recent order.
Our Care Team is here to assist and guide you through the best possible solutions. You can reach us through any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
I want to let you know that we've received all your information and have successfully passed it to our dedicated team for review. They will be in touch with you via email very soon to assist you with the next steps. Thanks again for your patience. Have a nice day.
Best,
Bryan - Emma Team
I’ve been using the Emma mattress
I’ve been using the Emma mattress and I absolutely love it! The mattress is super comfortable and has really improved my sleep from the very first night. The duvet is very warm, perfect for winter, and makes the bed feel really cozy. The pillow, however, felt a bit too firm for my personal taste.
The delivery was excellent it arrived in just two days, and the company provided great service throughout. Overall, I’m very happy with the products and the experience
15 januari 2026
Antwoord van Emma Sleep Ireland
Hi, Edna,
Thank you for reaching out.
It’s so wonderful to hear that you’re absolutely loving your Emma mattress and duvet. Knowing that your sleep improved from the very first night is exactly what we strive for, and there’s truly nothing better than a cozy, warm bed during these winter months.
I also appreciate your honest feedback regarding the pillow. We know that pillow firmness is a very personal preference, since our pillows are often designed with removable layers, you might find that taking one layer out helps adjust the height and firmness to better suit your taste.
Thank you for the kind words about our delivery speed and service. We are delighted to have been able to help you create your perfect sleep setup.
We are always happy to hear your thoughts, so please do let us know if there’s anything more we can do for you. You’re welcome to reach out via any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
Thank you for sharing your thoughts and for allowing us to improve. We truly value your trust in Emma. Have a nice day.
Best,
Bryan - Emma Team
Fast delivery and very comfortable mattress!
I ordered an Emma Hybrid Thermosync Mattress (super king) on a Wednesday evening. The mattress arrived Friday afternoon along with a free pillow. I am very impressed by the speed of the delivery and also by the quality and comfort of the mattress. I’ve only had it one night but it’s fantastic. The way it’s packaged and delivered (folded and rolled in a box) makes it possible to get up ours stairs. We could never fit a traditional super king upstairs and had to settle for these zipped mattresses that always sunk in the middle. So far very pleased with my purchase.
16 januari 2026
Review zonder uitnodiging
Antwoord van Emma Sleep Ireland
Hi, Jeff,
Thank you for reaching out.
That is such a fantastic update. It’s wonderful to hear that we were able to get your Super King mattress and free pillow to you so quickly.
We especially love hearing that the 'bed-in-a-box' design made it possible to finally get the size you truly wanted up those stairs. It's exactly why we package them that way. It sounds like a huge upgrade from your previous setup, and we’re so glad you’re already feeling the difference in comfort and support after just one night.
We are always happy to hear your thoughts, so please do let us know if there’s anything more we can do for you. You’re welcome to reach out via any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
Thank you for sharing your thoughts and for allowing us to improve. We truly value your trust in Emma. Have a nice day.
Best,
Bryan - Emma Team
Arguably one of the best purchases I've…
Arguably one of the best purchases I've made in recent times. The mattress I ordered has massively helped with some lower back pain I had (not an advertised thing just, something I pleasantly noticed) and I've been sleeping like a champ.
23 augustus 2025
Antwoord van Emma Sleep Ireland
Hi, Robert,
Thank you for reaching out.
We’re so glad to hear this has been one of your best recent purchases. It’s wonderful that the mattress is providing the support you need for your back. Thank you for your kind words and for choosing us for your sleep health.
We are always happy to hear your thoughts, so please do let us know if there’s anything more we can do for you. You’re welcome to reach out via any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
Thank you for sharing your thoughts and for allowing us to improve. We truly value your trust in Emma. Have a nice day.
Best,
Bryan - Emma Team
Antwoord van Emma Sleep Ireland
Hi, Flex,
Thank you for reaching out.
We sincerely apologize for the experience you had throughout your recent order.
Our Care Team is here to assist and guide you through the best possible solutions. You can reach us through any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
I want to let you know that we've received all your information and have successfully passed it to our dedicated team for review. They will be in touch with you via email very soon to assist you with the next steps. Thanks again for your patience. Have a nice day.
Best,
Bryan - Emma Team
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