Delivery of the mattress was very prompt. It was easy to get the package upstairs, unlike other mattresses we purchased previously. Unpacking was easy, and the mattress took shape automatically. Afte... Toon meer
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Lees wat reviewers zeggen
Even if the pillow description said it was medium support for me it is too soft with h very low support for the neck and spine.
Bedrijf heeft geantwoord
For the price of the Emma pillow, I honestly expected much better quality. I was particularly disappointed because I expected it to contain goose feathers, but the quality and feel did not meet my ex... Toon meer
Bedrijf heeft geantwoord
It's actually for my daughter's bed. She is 12 . So we has to o change the mattress because she is getting really tall. So I wanted a good mattress with good fabric e.c She is absolutely delighted... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Emma Sleep Ireland
Geschreven door het bedrijf
Europe's Most Awarded Mattress.
Geschreven door het bedrijf
- 🌙 200-Night Trial — love it or get your money back!
- Choosing the right mattress isn’t always easy. That’s why Emma® offers a 200-night trial, allowing you to test your new mattress in the comfort of your own home, night after night. We’re confident that once you try it, you’ll never want to sleep on anything else!
- 📦Free Delivery & Returns — hassle-free experience!
- Emma® mattresses are conveniently packaged, rolled, compressed, and vacuum-sealed in a box. Delivery is free, and if you’re not completely satisfied, we’ll collect your mattress unrolled at no extra cost. Just use the self-service Return Portal or write an email to our Customer Service at support@emma-sleep.ie.
- ⭐️ 10 Year Guarantee —built to Last!
- We’re confident in the exceptional quality of our products. That’s why we offer a 10-year warranty on all Emma® mattresses, giving you peace of mind and the assurance of long-lasting comfort. Sleep soundly, knowing your investment is protected.
Contactgegevens
3,6
Gemiddeld
6K reviews
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Antwoord van Emma Sleep Ireland
Hi, Yvonne,
Thank you so much for your review and kind words.
We truly appreciate you taking the time to share your experience with us. We are so happy to hear that you're enjoying your new product and that our delivery team was able to get it to you quickly. Providing both quality and speed is what we always aim for, and knowing we hit the mark for you really makes our day.
Thank you again for choosing Emma. We are genuinely thrilled to have you as part of our community, and we hope you continue to have many wonderful, restful nights.
Have a great day ahead.
Warm regards,
Bryle From Emma
Hot as the pits of hell
I never had a peaceful nights sleep on the Emma mattress. I called it satans mattress because it was always so hot...not matter what topper I put on it I was waking up 3-4 times a night sweating. If you like sleep don't buy it.
27 maart 2025
Review zonder uitnodiging
Antwoord van Emma Sleep Ireland
Dear Aran,
Thank you for sharing your experience.
Your feedback is truly valued as it helps improve the comfort and quality of the products provided to you.
It is clear how important a cool and restful night's sleep is for your well-being. We want to say sorry for the discomfort you experienced regarding the temperature of the mattress. More information has already been requested to look into this for you. Kindly fill those details out so further assistance can be provided right away, directly via email once your response is received.
We are committed to learning from this experience to ensure a much better and more reliable service for you in the future. Your continued patience is greatly appreciated as this is made right.
Wishing you a wonderful and relaxing day.
Warm regards,
Bryle From Emma
Great Customer Support
I had some issues with the deliveries, but everytime I was in contact with EMMA Customer Support, they were very willing to help and resolve the problem. I would definitely buy again!
23 oktober 2025
Antwoord van Emma Sleep Ireland
Hi, Vera,
Thank you so much for sharing your experience and for the wonderful rating.
We really appreciate your patience while we worked through those delivery challenges with you. It’s heartening to know that our support team made a positive difference and was able to resolve everything to your satisfaction. Knowing that you’d choose to buy from us again is the best compliment we could receive. Thank you for your trust in Emma.
Thank you again for being such a kind and understanding customer. We truly value your feedback, as it helps us keep improving every day. I hope you are absolutely loving the comfort of your new Emma products and getting the great sleep you deserve.
If there is anything else you need in the future, please remember we are just a message away and are always happy to help.
Wishing you many restful nights.
Warm regards,
Bryle From Emma
Literally the best customer service I…
Literally the best customer service I ever received
20 maart 2026
Review zonder uitnodiging
Antwoord van Emma Sleep Ireland
Hi, Frank,
Thank you for your wonderful feedback.
We’re delighted to hear that you're satisfied with how our customer service team assist you. Having the best customer service builds confidence and trust with our customers.
We sincerely appreciate your kind words. Feedback such as yours enables us to continually improve and deliver excellent customer service to all.
Wishing you many restful nights ahead!
Warm Regards,
John from Emma
Emma premium mattress
I initially found the Emma mattress too bouncy, I wasn’t expecting it. But it took a few days to get used to it, and I can say it’s very comfy and I’m delighted with the purchase!
Quick delivery also!
Would recommend.
20 januari 2026
Antwoord van Emma Sleep Ireland
Hi, Hollie,
Thank you for sharing your feedback.
We’re delighted to hear that after a few days of adjustment, you found the mattress very comfortable and that you’re happy with your purchase. It’s wonderful to know that the quick delivery also met your expectations.
Your kind words and recommendation mean a great deal to us. Feedback like yours helps us continue to provide products that genuinely improve everyday comfort.
Wishing you many restful nights ahead!
Warm Regards,
John from Emma
Awful delivery experience and poor…
Awful delivery experience and poor communication about delivery. I was told the mattress would be delivered to my apartment today but with no specific time. As I’m in work, my dad went to the apartment to let the couriers in to bring the mattress up. My dad is nearly 80 bear in mind. I receive an email saying it had been delivered - the couriers simply left the mattress in the foyer downstairs - didn’t ring me or anything. My poor dad had to carry the mattress to the escalator, to the fourth floor and the length of the corridor. I have never had a furniture delivery experience like this - absolutely horrific
19 maart 2026
Review zonder uitnodiging
Antwoord van Emma Sleep Ireland
Hi, Nina,
Thank you for sharing your experience with us.
We truly understand how difficult and unacceptable this situation was. You were assured that the mattress would be delivered to your apartment, yet it was left in the foyer without any communication. This not only failed to meet expectations but also placed an undue burden on your father, who should never have been put in that position.
We deeply regret that the service you received did not reflect the standards we set for our deliveries. Please be assured that your experience with our carrier will be shared internally to help improve the quality of our service.
Your feedback is invaluable, and we remain committed to ensuring that future deliveries are handled with the care, professionalism, and respect you deserve.
Wishing you a wonderful day!
Warm regards,
John From Emma
Fantastic product and delivery was…
Fantastic product and delivery was perfect. Can't say good enough things about this!
18 maart 2026
Antwoord van Emma Sleep Ireland
Hi, Daniel,
Thank you so much for sharing such a positive review.
It is fantastic to hear that both the product and the delivery met your expectations perfectly. Feedback like this is truly appreciated, as it highlights the goal of providing a great experience for every customer. It is wonderful to know that everything went so smoothly with your Emma Sleep order.
Wishing you many nights of great sleep and wonderful mornings ahead.
Warm regards,
Bryle From Emma
Best investment ever!
Best investment ever!! I got 2 cooling pillows and loved it from day one. Me and my husband are extremely happy with our purchase. Highly recommended.
15 maart 2026
Antwoord van Emma Sleep Ireland
Hi, Shane,
Thank you so much for the wonderful review! Reading that our cooling pillows exceeded your expectations truly made our day.
There is nothing better than falling in love with a product from day one, and we are thrilled to hear that both you and your husband are waking up happy and refreshed. High recommendations from happy customers like you are the best compliment we could receive.
Thank you very much for trusting Emma! Please contact us anytime if you have further inquiry or need further assistance. We are always grateful to help.
Warmest regards,
Ian from Emma Team
Shocking communication experience with…
Shocking communication experience with Emma’s delivery service’s admin staff - they are a disaster - and since then, equally shocking mind-numbing communications with Emma’s chatbot and live support service
The left hand doesn’t know what the right hand is doing, that’s for sure.
We’ve had a terrible experience with this company BEFORE delivery - so if you can buy their product from some other local outlet, then you should do that - because dealing with this Emma company directly is 100% not recommended
10 maart 2026
Review zonder uitnodiging
Antwoord van Emma Sleep Ireland
Dear Veejay,
Thank you for reaching out and sharing your honest feedback.
It is completely understandable to expect clear and coordinated communication when preparing for a delivery, and your patience during this time is truly appreciated. We are committed to learning from this experience to ensure a much more reliable service is provided for you in the future.
I am sincerely sorry that the service and support you have experienced so far have not met our usual standards. To ensure this is handled with the highest priority, your concern has already been escalated to the senior team, who will be in touch via email shortly.
We look forward to you receiving a much more positive update soon. Have a pleasant day ahead.
Warm regards,
Bryle From Emma
Speedy delivery
We received it way ahead of the estimated time of delivery and when it did come it was wrapped so well. It was great to see it unfurl and take it's full shape. Sleeping really well!
6 maart 2026
Antwoord van Emma Sleep Ireland
Hi, Eileen,
Thank you so much for taking the time to share your feedback.
We are thrilled to hear that your order arrived earlier than expected and that you enjoyed watching the mattress take its shape. It’s wonderful to know you are already sleeping really well.
I appreciate your kind words, and we are so happy to have been part of your journey to better sleep.
Wishing you many more nights of wonderful, deep sleep.
Warm regards,
Bryle From Emma
I found the whole experience of…
I found the whole experience of choosing a new mattress very easy and accessible. Payment was made very easy too and the mattress was delivered in a few days. It’s extremely comfortable and I am delighted with it. Thank you !!
1 maart 2026
Antwoord van Emma Sleep Ireland
Hi, Noreen,
Thank you so much for sharing your experience.
I am truly delighted to hear that finding your new mattress was such a breeze and that you’re already enjoying the comfort. We really appreciate you taking the time to share your kind words. It’s honestly so rewarding for our team to hear when a customer is delighted with their experience and their new bed. We take great pride in making sure the journey from choosing a mattress to the first night of sleep is as smooth as possible, and I'm so glad we hit the mark for you.
Wishing you many cozy and restful nights ahead.
Warm regards,
Bryle From Emma
All good so far
All good so far. Delivery etc went according to plan. Mattress is working out well, no complaints. Would go again if need be.
2 november 2025
Antwoord van Emma Sleep Ireland
Hi, Anthony,
I’m reaching out to share a big thank you for your review.
We were so happy to read that your delivery went according to plan and that your new mattress is working out well. Knowing that you’ve had such a seamless experience and are enjoying your sleep is the best news we could get.
It was a pleasure reading your feedback, and I hope you continue to enjoy many more restful nights. If you ever need anything else, feel free to reach out anytime.
Thank you for choosing Emma Sleep. We truly appreciate your support.
Warm regards,
Bryle From Emma
We ordered our third bed from Emma…
We ordered our third bed from Emma Sleep as we love the mattresses. Service is very good and we also like supporting Irish businesses.
1 maart 2026
Antwoord van Emma Sleep Ireland
Hi, Paula,
Thank you so much for taking the time to share such a lovely review.
We were absolutely delighted to hear that you’ve just ordered your third bed from us! There is no greater compliment than a returning customer, and knowing that you are enjoying such a brilliant night's sleep on our mattresses truly makes our day. As a company with strong local roots, we also sincerely appreciate your kind words about supporting Irish businesses, it means the world to the entire team here.
We are so glad to have you as part of the Emma Sleep family. If there is ever anything else we can do to help you feel even more cosy, please don't hesitate to reach out.
Wishing you many more restful nights ahead!
Warmest regards,
Ian from Emma Team
I ordered a package
I ordered a package. Mattress, protector, topper, duvet and pillows. Everything was fine except for the mattress topper. I ordered a superking mattress. But the topper that was sent was for a single bed. Very disappointing.
27 februari 2026
Antwoord van Emma Sleep Ireland
Dear Rex,
Thank you for sharing your feedback regarding your recent package order.
Your time is truly valued, and your perspective on the items received is appreciated. We want to say sorry for how you felt, as every part of your order must be perfect. To ensure this is handled with the highest priority, your concern has already been transferred directly to the senior team, who will be in touch via email very shortly.
Thank you for your continued patience while work is being done to make this right. It is a priority to ensure your complete bedroom set is exactly as expected.
Have a wonderful day.
Warm regards,
Bryle From Emma
Good Sleep
Easy to order off their website and delivery was quick. Products speak for themselves, 100% satisfaction.
12 februari 2026
Antwoord van Emma Sleep Ireland
Hi, Jonny,
Thank you so much for your fantastic review.
It is truly appreciated that you shared your experience with us. It is wonderful to hear that you had such a smooth experience, from the easy ordering process to the quick delivery. Knowing that you are 100% satisfied with our products is exactly what we love to hear.
We wish you many more nights of excellent sleep.
Warm regards,
Bryle From Emma
Delighted!
Absolutely loving my Emma hybrid pillows. Im a side sleeper and really feel the difference in neck support. Sleeping so well since I received them. Would not be able to have anything else now.
25 februari 2026
Antwoord van Emma Sleep Ireland
Hi, Helend,
Thank you so much for your feedback.
It is wonderful to know how much you are enjoying your new pillows. It is great to hear that, as a side sleeper, you have found the perfect level of neck support. Knowing that you are sleeping so well and wouldn't choose anything else is the best news we could receive!
We wish you many more nights of deep and restful sleep.
Warm regards,
Bryle From Emma
The mattress protector should last longer
I bought an emma mattress and its matching mattress protector 5 years ago and I was really happy with it, but I thought It would last longer. After 4 years, the "plastic" bottom part of the protector started to tear and now it is completely unusable and the mattress is stained. I had to buy a new one because of this. Although I bought the same size mattress protector (super king), the new mattress protector does not fit as tight as the old one and the wrinkles are noticeable. I hope this new protector lasts longer.
20 februari 2026
Antwoord van Emma Sleep Ireland
Hi, Maria,
Thank you so much for being a loyal part of the Emma family for the last five years.
It is truly appreciated that you shared such a detailed review regarding your experience with the mattress protector.
We want to say sorry for the situation with the original protector's longevity and the fit of your new one. While protectors are designed for durability, natural wear and tear can occur over several years of daily use, such as the gradual softening of materials or minor changes in fit.
To help this new protector last even longer, here are a few simple care tips:
1. Washing: The Emma Mattress Protector is machine washable at 40°C. Please avoid using hot water, as it may damage the fabric.
2. Frequency: Cleaning it once a month, or immediately after any spills, helps keep the quality high.
3. Drying: Simply air-dry the protector. Avoiding the tumble dryer or iron ensures the waterproof performance stays intact.
Commitment is placed on learning from this feedback to ensure a reliable experience for you in the future. If any further help is needed, please don't hesitate to reach out to us. Thank you for your continued patience as work is done to provide the best support.
We hope your new setup brings you many more years of great sleep.
Warm regards,
Bryle From Emma
Delivery was very fast
Delivery was very fast. Instructions on how to unpack the mattres were also very helpful. Delighted with the speed of purchase from online to my front door.
Mattress is very comfortable.
20 februari 2026
Antwoord van Emma Sleep Ireland
Hi, Marie,
Thank you so much for sharing your feedback on your purchase.
It is wonderful to hear that your mattress arrived so quickly and that you found the unpacking instructions helpful. We are delighted that you are already enjoying the comfort of your new bed. Your kind words mean a lot to us.
We hope your new mattress continues to provide you with many restful nights of sleep. If you ever need anything else, please don't hesitate to reach out.
Enjoy the comfort, and have a great day ahead.
Warm regards,
Bryle From Emma
Love love love my new mattress!!!!
11 februari 2026
Antwoord van Emma Sleep Ireland
Hi, Ciara,
Thank you so much for your wonderful feedback.
It is so exciting to hear how much the new mattress is being enjoyed. Knowing that you love your purchase truly makes the team's day.
The goal is always to provide the best sleep possible, and it is great to know that was achieved for you. Enjoy many more nights of amazing rest.
Warm regards,
Bryle From Emma
Antwoord van Emma Sleep Ireland
Dear Michelle,
Thank you so much for the positive review.
It is wonderful to hear that the ordering process was easy, the delivery was fast, and the assembly went smoothly for you.
Knowing that everything worked exactly as described on the box is a great motivation for the team. Providing a straightforward and reliable experience is always the top priority, and your kind words are truly valued.
Wishing you many nights of wonderful and restful sleep.
Warm regards,
Bryle From Emma
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