Delivery of the mattress was very prompt. It was easy to get the package upstairs, unlike other mattresses we purchased previously. Unpacking was easy, and the mattress took shape automatically. Afte... Toon meer
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Lees wat reviewers zeggen
Even if the pillow description said it was medium support for me it is too soft with h very low support for the neck and spine.
Bedrijf heeft geantwoord
For the price of the Emma pillow, I honestly expected much better quality. I was particularly disappointed because I expected it to contain goose feathers, but the quality and feel did not meet my ex... Toon meer
Bedrijf heeft geantwoord
It's actually for my daughter's bed. She is 12 . So we has to o change the mattress because she is getting really tall. So I wanted a good mattress with good fabric e.c She is absolutely delighted... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Emma Sleep Ireland
Geschreven door het bedrijf
Europe's Most Awarded Mattress.
Geschreven door het bedrijf
- 🌙 200-Night Trial — love it or get your money back!
- Choosing the right mattress isn’t always easy. That’s why Emma® offers a 200-night trial, allowing you to test your new mattress in the comfort of your own home, night after night. We’re confident that once you try it, you’ll never want to sleep on anything else!
- 📦Free Delivery & Returns — hassle-free experience!
- Emma® mattresses are conveniently packaged, rolled, compressed, and vacuum-sealed in a box. Delivery is free, and if you’re not completely satisfied, we’ll collect your mattress unrolled at no extra cost. Just use the self-service Return Portal or write an email to our Customer Service at support@emma-sleep.ie.
- ⭐️ 10 Year Guarantee —built to Last!
- We’re confident in the exceptional quality of our products. That’s why we offer a 10-year warranty on all Emma® mattresses, giving you peace of mind and the assurance of long-lasting comfort. Sleep soundly, knowing your investment is protected.
Contactgegevens
3,6
Gemiddeld
6K reviews
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Delivery very prompt and efficient
Delivery very prompt and efficient, everything delivered and we'll boxed. Mattress has done my sons back a world of good, he hasn't complained once since he's been using the Mattress and fabulous cooling pillows. I stole the duvet which is so soft and warm and the mattress protector is just a great addition to protect such a great mattress. Would definitely buy again from Emma, top class products at a fantastic price. Marcella S.
30 april 2026
Antwoord van Emma Sleep Ireland
Hi, Marcella,
Thank you so much for sharing such a wonderful review and for choosing these products for your home.
It is truly heartening to hear that the delivery was prompt and that everything arrived in great condition. It is especially lovely to know that the mattress has helped your son feel much better and that he is enjoying the cooling pillows. Hearing that the duvet is soft and warm enough for you to enjoy as well brings a smile to the team. Your kind words about the mattress protector and the overall value of your purchase are deeply appreciated.
Thank you for your support and for being such a valued part of the community.
Wishing you a wonderful day ahead.
Warm regards,
Bryle From Emma
Useless
Aren't in communication with their own courier, who does not have a phone number. Lol. Delayed delivery, customer service gaslit me and acted like it never happened. "We're in communication with the courier" as I was telling them I had a phone call from a driver who was none the wiser of my communication with them, calling them liars with evidence while they called me one. Useless. Mattress hasn't even arrived and I am going to return it as soon as I can get another, from somewhere that isn't run by vegetables. I would rather sleep on the couch than let them keep a thousand euro when they didn't earn a cent of it. Thanks for the placeholder mattress, sadly if it is decent, torture couldn't extract that information from me. I will slate this company until I run out of air.
EDIT: Mattress not received. Took 4 phone calls and 11 emails to try and get the order cancelled, nobody knows where it is or when it would, in theory, arrive. Nobody seems to know whether it's still ordered or being refunded. Please, if you want to buy a mattress from this crowd, just light 1k on fire. It would be less stressful, genuinely.
30 april 2026
Review zonder uitnodiging
Antwoord van Emma Sleep Ireland
Dear E Mc,
Thank you for sharing this feedback regarding the delivery process and the communication received so far.
Your perspective is truly valued and provides an important opportunity to improve the service provided to all customers. We want to say sorry for the difficulties faced with the courier and the time taken to receive a clear update on the status of the order. Understandably, a smooth and transparent experience is expected when choosing a new mattress, and it is clear that recent interactions did not meet that standard. The time and effort spent on multiple phone calls and emails to find a resolution is greatly appreciated.
To ensure this is handled with the highest priority, your concern has already been transferred directly to the senior team. A specialist will be in touch via email very shortly to provide a definitive update on the cancellation or refund status and to ensure everything is resolved correctly for you.
We want to make sure your journey ends on a positive note. Thank you for your continued patience while this is finalized. We are committed to making things right and appreciate the chance to assist you further.
Wishing you a much more restful and pleasant day ahead.
Warm regards,
Bryle From Emma
I’ve had the best nights sleep for a…
I’ve had the best nights sleep for a long time but I’ve only been using it for 2 days so maybe you could contact me I a few weeks and I could tell you more
26 april 2026
Antwoord van Emma Sleep Ireland
Hi, Dari,
Thank you so much for sharing your wonderful experience.
We are so happy to hear that you’ve had the best nights of sleep in a long time after just two days with your new mattress. Regarding your request for a follow-up, please be advised that, for your privacy and security, we are not allowed to personally reach out to you directly. However, we would absolutely love to hear more about how you’re getting on in a few weeks. Please feel free to reach out to us at any time, or you can leave another positive review in the future to share how your experience with our mattresses continues to improve.
I hope your new mattress continues to bring you the deep, restful sleep you deserve and that you wake up every single morning feeling refreshed, happy, and ready for the day ahead. Please know that we are always here if you need anything else or have more questions about your sleep setup as you settle in.
Thank you again for choosing us and for sharing such a positive update. It really makes our day to see our customers sleeping so well.
Wishing you many more cozy, peaceful nights and a fantastic week ahead.
Warm regards,
Bryle From Emma
Mattress is great one stain on it when…
Mattress is great one stain on it when it was in the packaging
22 april 2026
Antwoord van Emma Sleep Ireland
Hi, Lee,
Thank you for sharing the positive rating and for letting us know about the mattress.
It is great to hear that the mattress itself is excellent, though it is certainly important to address the mark found on the cover upon arrival. We want to say sorry for this experience. Every mattress is securely inspected and confirmed to be in 100% perfect condition before being dispatched from the warehouse. Once a package is collected by a courier partner for delivery, there is unfortunately no direct visibility over the transit process or the vehicles used.
Please be assured that this was not intentional. To ensure this is handled with the highest priority, the details have already been shared with the senior team. A specialist will be in touch via email very shortly to provide a resolution.
The time taken to provide this feedback is truly appreciated. It is a pleasure to have you as a customer, and the goal is to ensure the rest of the experience is as great as the mattress itself.
Have a wonderful day ahead.
Warm regards,
Bryle From Emma
Great quality mattress
My daughter absolutely loves her new mattress. It was delivered so quickly less than 48hrs when it wasnt even due for another 2 days. The springs are so bouncy yet the top is so padded and comfy you wouldnt even expect it to be a spring bed. Price was super on sale too so im so happy I went onto their site to look.
22 maart 2026
Antwoord van Emma Sleep Ireland
Hi, Jennifer,
Thank you so much for taking the time to share your wonderful review.
I am absolutely thrilled to hear that your daughter is loving her new mattress. It’s great to know that the quick delivery was a pleasant surprise and that the comfort of the springs and padding met your expectations perfectly. Hearing that you are happy with the sale price as well is just the icing on the cake.
We really appreciate you choosing Emma and for sharing such a positive story with the community. It’s feedback like yours that keeps the team inspired to provide the best service possible.
Wishing your daughter many more nights of cozy and restful sleep.
Have a great day ahead.
Warm regards,
Bryle From Emma
Antwoord van Emma Sleep Ireland
Hi, Pradeep,
Thank you so much for taking the time to share your wonderful review of your new purchase.
We are incredibly happy to hear that you are enjoying your new product. Knowing that you had a great experience truly means a lot to our team. It is customers like you who make what we do so rewarding.
We hope you continue to enjoy great sleep for many nights to come.
Have a great day ahead.
Warm regards,
Bryle From Emma
I have no problem with Emma arrived…
I have no problem with Emma arrived with In a few days and very comfortable
17 april 2026
Antwoord van Emma Sleep Ireland
Hi, Ethel,
Thank you so much for taking the time to share your experience with us.
It is wonderful to hear that your order arrived promptly within just a few days and that you are finding it very comfortable so far.
We truly appreciate you trusting us for your sleep, and we are delighted to have been able to provide such a positive experience. Please contact us anytime if you have further inquiry or need further assistance. We are always grateful to help.
Warm regards,
Ian from Emma Team
The mattress is so comfy
The mattress is so comfy. The price was fantastic and shipping was easy
19 april 2026
Antwoord van Emma Sleep Ireland
Hi, Jo,
Thank you so much for sharing your lovely feedback with us!
I am thrilled to hear that you are finding your new mattress so comfortable and that you had such a smooth experience with our pricing and shipping. It truly means a lot to the whole team here.
Thank you for trusting Emma for a better night's sleep. We are honoured to have played a part in making your home a little more comfortable.
Please contact us anytime if you have further inquiry or need further assistance. We are always grateful to help.
Warm regards,
Ian from Emma Team
Antwoord van Emma Sleep Ireland
Hi, Ger,
Thank you so much for taking the time to share your feedback with us.
I was delighted to read that you are finding our products from your recent order so good and comfortable! Knowing that you are enjoying a great night's sleep truly makes our day.
If there is anything else we can assist you with, please do not hesitate to reach out. We are always happy to help.
Wishing you many more restful nights ahead!
Warm regards,
Ian from Emma Team
The pillow is nice but a bit flat and…
The pillow is nice but a bit flat and very expensive . Don't think it's worth it
18 april 2026
Antwoord van Emma Sleep Ireland
Dear Patricia,
Thank you for taking the time to share this feedback.
We want to say sorry if the pillow did not meet expectations regarding its loft and value. Appreciation is sent for the honest review. While memory foam pillows can carry a higher price point, the cost reflects the premium materials and specialized engineering used in every layer to ensure durability and pressure relief. However, sleep preferences are very personal and differ for everyone. Because of this, a generous 30-night trial and a hassle-free return policy are offered for all pillows.
Since the order was received recently, the trial period is still active. If the pillow is not quite right, please feel free to reach out so a return and refund can be arranged. This would also be a great opportunity to explore a different Emma pillow that might be a more suitable match for your comfort needs.
The goal is to ensure a restful and satisfying sleep experience. Thank you for choosing Emma.
Have a wonderful day ahead.
Warm regards,
Bryle From Emma
Much needed comfortable sleep
The pillows are extremely comfortable that I don't experience neck strain everytime I wake up
16 april 2026
Antwoord van Emma Sleep Ireland
Hi, Nikki,
Thank you so much for sharing your lovely feedback with us!
I am absolutely delighted to hear that our pillows are providing the comfort you need and helping you wake up without any neck strain. There is truly nothing better than starting the day feeling refreshed.
We really appreciate your support. If there is anything else you need, please do let me know!
Warm regards,
Ian from Emma Team
I have tried to explain
I have tried to explain. First night on my new mattress I came out in a terrible rash resembling bed bug rash. It has caused me a lot of upset and anxiety. Is it coincidence I just don’t know.
15 april 2026
Antwoord van Emma Sleep Ireland
Dear Niamh,
Thank you for taking the time to share this feedback.
We want to say sorry for the experience regarding the skin reaction and the worry this situation has caused. It is completely understandable why there is such a high level of concern after the first night on the new mattress.
Appreciation is sent for bringing this to light. To ensure this is handled with the highest priority, the concern has already been transferred directly to the senior team. A specialist will be in touch via email very shortly to look into this matter thoroughly and provide the necessary support.
The goal is to provide peace of mind and ensure a healthy, comfortable sleep environment. Thank you for your patience while this is being addressed with the urgency it deserves.
Looking forward to getting this resolved for you quickly. Have a great day.
Warm regards,
Bryle From Emma
Antwoord van Emma Sleep Ireland
Hi, Derek,
Thank you so much for your kind words and for taking the time to share your experience with us.
It is wonderful to hear that your delivery was quick and that you are enjoying the excellent quality of your new product. Knowing that we’ve met your expectations and earned your recommendation really makes our day. We always aim to provide a seamless experience from checkout to your first night of great sleep.
Thank you for choosing Emma. We hope you continue to have amazing, restful nights ahead.
Have a great day.
Warm regards,
Bryle From Emma
Faulty Ottoman Bed - Storage base fabric fails to stay in place.
Update: Following my previous review, Emma's social media team publicly acknowledged the 'defect' and promised a 'smooth resolution.' However, their Escalations Team (Dhanniella T) has since sent a final rejection email, again misquoting Irish law and claiming they are 'unable to honor' the claim because the product is delisted.
Emma is choosing to hide behind internal 'warranty terms' while ignoring the Consumer Rights Act 2022, which grants a statutory right to durability for up to 6 years.
I am now formally filing a claim with the Small Claims Court and reporting this matter to the CCPC. Avoid this company if you expect your consumer rights to be respected in Ireland.
I purchased an Emma Ottoman Bed in August 2023, and unfortunately, it has a significant design/manufacturing defect.
The fabric for the storage base constantly detaches from the Velcro/frame, meaning the storage feature is completely unusable.
As the bed is within its 2-year warranty and this issue makes the product "not fit for purpose" under Irish consumer law, I have requested a full refund and collection. I have already provided my IBAN and BIC details as requested by support.
I am waiting for a prompt confirmation of my refund. I hope Emma resolves this quickly without the typical long delays often reported here.
15 april 2026
Review zonder uitnodiging
Antwoord van Emma Sleep Ireland
Dear Katelyn,
Thank you for your review and for sharing these details.
The time taken to provide this feedback is truly appreciated, as it is essential for ensuring product quality and service standards are met. It is clearly understood that the storage feature of the Ottoman Bed is a key part of its functionality, and having the fabric detach from the frame is not the experience intended for any sleeper. We want to say sorry for the defect described and for the wait experienced while seeking a resolution under the product warranty.
To ensure this is handled with the highest priority, the concern has already been transferred directly to the senior team, who will be in touch via email very shortly. Having the IBAN and BIC details already on file will certainly help in moving the refund process forward as quickly as possible.
The goal is to provide a prompt confirmation and a smooth resolution to this request. Thank you for your continued patience while work is being done to make this right.
Wishing you a much more positive experience ahead and a lovely day.
Warm regards,
Bryle From Emma
Antwoord van Emma Sleep Ireland
Hi, Julie-Ann,
Thank you so much for taking the time to share such a lovely review. We were thrilled to read your feedback and are so pleased to hear that you are happy with your recent order.
It truly makes our day to know we have hit the mark. If there is anything else we can assist you with in the future, please do not hesitate to reach out to our team.
We hope you enjoy your order for a long time to come!
Warm regards,
Ian from the Emma Team
Hi Hi, I am getting used to the mattress as it is different to the one it has replaced. I am pleased so far but the 200 nights sleep test Will be the best test. This was a significant positive in m
Hi,
I am getting used to the mattress as it is different to the one it has replaced.
I am pleased so far but the 200 nights sleep test
Will be the best test.
This was a significant positive in my decision to purchase.
5 april 2026
Antwoord van Emma Sleep Ireland
Hi, Kelvin,
Thank you so much for sharing your thoughts about your new mattress.
It is wonderful to hear that you are pleased so far and that the 200-night sleep test helped you feel confident in your decision to purchase. It is completely natural that the new mattress feels different from your previous one. Our bodies get used to the support and feel of our old mattresses over time. When we switch to a new one, our body needs to adjust to the new spinal alignment and pressure distribution.
Studies show this adjustment period can take between 4 and 6 weeks. During this time, the mattress itself also softens slightly and conforms more to your body's unique shape. It's similar to breaking in a new pair of shoes; they feel different at first, but with a little time, they become a perfect fit.
We appreciate your openness during this adjustment period. Your feedback is truly valued as you continue your sleep journey.
Wishing you many more restful nights ahead.
Have a great day.
Warm regards,
Bryle From Emma
Do not buy
I got the Emma mattress and after about 4 months, the mattress loses its shape and dips down where you sleep. It’s not good for your our back either. I reached out to Emma Mattress customer support and I never received a reply. I would not recommend buying from Emma. Waste of money
9 april 2025
Review zonder uitnodiging
Antwoord van Emma Sleep Ireland
Hi, Dana,
Thank you for sharing your experience with us.
It is truly appreciated that you took the time to reach out and voice your concerns regarding the mattress dipping and the wait for a response. The importance of a supportive mattress for your back is fully understood, and I am sincerely sorry that this has been your experience so far. Please know that your feedback is valued, and the goal is to ensure this is resolved for you as quickly as possible.
More information has already been requested to look into this for you. Kindly fill those details out so further assistance can be provided right away, directly via email once your response is received.
Thank you for your continued patience as we work to make this right.
Wishing you a wonderful day ahead.
Warm regards,
Bryle From Emma
Five star mattress
I love my new Emma mattress with pillows, mattress proctector and duvet.
It is so comfortable.
5 april 2026
Antwoord van Emma Sleep Ireland
Hi, Ann,
Thank you ever so much for taking the time to share such a lovely review. We were absolutely delighted to hear that you are finding your new Emma mattress, pillows, protector, and duvet so comfortable!
There is nothing quite like the feeling of a perfect night's sleep, and it is wonderful to know that our full suite of products is helping you achieve just that. We truly appreciate your support and are thrilled to have played a part in improving your bedtime routine.
If there is anything else we can assist you with in the future, please do not hesitate to get in touch. In the meantime, we wish you many more cosy and restful nights ahead.
Warm regards,
Ian from the Emma Team
Antwoord van Emma Sleep Ireland
Hi, Barry,
Thank you so much for taking the time to share your feedback with us. We were thrilled to read your review!
It is wonderful to hear that you found the ordering process straightforward and that your delivery arrived promptly. Most importantly, we are ever so pleased that you are finding your new mattress very comfortable, there is nothing quite like a great night's sleep.
If there is anything else we can assist you with in the future, please do not hesitate to get in touch.
Warm regards,
Ian from the Emma Team
Antwoord van Emma Sleep Ireland
Hi, Carmel,
Thank you so much for taking the time to share your feedback with us. We were absolutely delighted to read that your new mattress is providing such a comfortable night’s sleep.
It is also fantastic to hear that our delivery service met your expectations and that your order arrived safely and well-packaged. We strive to make the entire process as seamless as possible, from the warehouse to your front door, so your comments truly mean a lot to the team.
If there is anything else we can assist you with in the future, please do not hesitate to get in touch.
Warm regards,
Ian from the Emma Team
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