Delivery of the mattress was very prompt. It was easy to get the package upstairs, unlike other mattresses we purchased previously. Unpacking was easy, and the mattress took shape automatically. Afte... Toon meer
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Lees wat reviewers zeggen
For the price of the Emma pillow, I honestly expected much better quality. I was particularly disappointed because I expected it to contain goose feathers, but the quality and feel did not meet my ex... Toon meer
Even if the pillow description said it was medium support for me it is too soft with h very low support for the neck and spine.
Bedrijf heeft geantwoord
It's actually for my daughter's bed. She is 12 . So we has to o change the mattress because she is getting really tall. So I wanted a good mattress with good fabric e.c She is absolutely delighted... Toon meer
Bedrijfsgegevens
Over Emma Sleep Ireland
Geschreven door het bedrijf
Europe's Most Awarded Mattress.
Geschreven door het bedrijf
- 🌙 200-Night Trial — love it or get your money back!
- Choosing the right mattress isn’t always easy. That’s why Emma® offers a 200-night trial, allowing you to test your new mattress in the comfort of your own home, night after night. We’re confident that once you try it, you’ll never want to sleep on anything else!
- 📦Free Delivery & Returns — hassle-free experience!
- Emma® mattresses are conveniently packaged, rolled, compressed, and vacuum-sealed in a box. Delivery is free, and if you’re not completely satisfied, we’ll collect your mattress unrolled at no extra cost. Just use the self-service Return Portal or write an email to our Customer Service at support@emma-sleep.ie.
- ⭐️ 10 Year Guarantee —built to Last!
- We’re confident in the exceptional quality of our products. That’s why we offer a 10-year warranty on all Emma® mattresses, giving you peace of mind and the assurance of long-lasting comfort. Sleep soundly, knowing your investment is protected.
Contactgegevens
3,6
Gemiddeld
6K reviews
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Brilliant service delivery was prompt…
Brilliant service delivery was prompt and great product highly recommended
15 augustus 2026
Antwoord van Emma Sleep Ireland
Hi David,
Thank you so much for taking the time out of your day to leave such a fantastic review for us.
We are absolutely thrilled to read your feedback and to hear about your great experience. Knowing that your order arrived promptly and that you received brilliant service from our team truly makes our day, and we are so glad to know how much you love your new product. Hearing that you would highly recommend us means the absolute world to us.
Thank you once again for choosing us. If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.
We hope that you enjoy many long nights of wonderful, cozy sleep and wake up feeling refreshed every morning. Have a great day ahead.
Warm regards,
Bryle From Emma
Antwoord van Emma Sleep Ireland
Hi, Kirsten,
Thank you so much for taking the time to share your review.
We are so happy to hear that your mattress is super comfortable and giving your body that gentle, cozy support you need for a great night's sleep.
If you ever need anything else, have questions, or need assistance down the road, please feel free to reach out to us anytime. We are always more than happy to help you out.
Wishing you many more restful and cozy nights ahead.
Warm regards,
Bryle from Emma
Infuriating experience
Poor mattress - in no way supportive as claimed
Poor refund process - like drawing blood from a stone. Multiple unexplained ‘technical faults’ occurring that caused my refund to be conveniently ‘overlooked’ until I had to contact them requesting an update. Refund came after chasing them many time and it was way outside the stated refund window.
Poor returns process - again, had to be prompted multiple times to arrange courier pickup, each time to find that it still hadn’t been organised - all to be met with condescending, ‘empathetic’ responses with empty promises and no substance.
Infuriating experience and do not recommend.
11 augustus 2026
Review zonder uitnodiging
Antwoord van Emma Sleep Ireland
Dear Orla,
Thank you for sharing your feedback regarding your experience with the mattress support, return collection, and refund process.
We want to say sorry for the delay caused while trying to arrange your courier pickup and get your payment returned. Your feedback is truly appreciated as it helps highlight key areas where support and communication must be improved.
The goal is to address your situation properly and ensure everything is fully resolved for you. Your time and patience throughout this matter mean a great deal. Every effort will be dedicated to checking your details thoroughly and ensuring your account receives the careful attention it deserves.
To ensure this is handled with the highest priority, more information has already been requested to look into this for you. Kindly fill those details out so further assistance can be provided right away, directly via email once your response is received.
Wishing you a pleasant week ahead and peaceful days moving forward.
Warm regards,
Bryle From Emma
Antwoord van Emma Sleep Ireland
Dear Harris,
Thank you so much for taking the time to share your review with us.
We truly appreciate your feedback and are so glad to hear that you had a very nice experience with us. Knowing that we could bring satisfaction to your journey means everything to our team.
If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help anytime.
Wishing you many wonderful, restful, and peaceful nights ahead.
Warm regards,
Bryle From Emma
Really happy with my Emma Sleep…
Really happy with my Emma Sleep products. The mattress is very comfortable and supportive, the pillows are great, and the blanket is soft and cosy. Everything feels high quality and I’ve been sleeping really well. Definitely recommend!
8 augustus 2026
Antwoord van Emma Sleep Ireland
Dear Janis,
Thank you so much for taking the time to share your wonderful review with us.
We are so glad to hear how happy you are with your new mattress, pillows, and blanket. Knowing that you are finding your mattress comfortable and supportive, enjoying your soft and cosy blanket, and sleeping really well every night truly means the world to our team.
I deeply appreciate your kind recommendation and your trust in us to help you get the good rest you deserve. If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.
Wishing you many more peaceful, cozy, and wonderfully comfortable nights of sleep ahead.
Warm regards,
Bryle From Emma
Buying mattress was great.
Buying mattress was great.
Mattress is to hard for me i might return it
6 augustus 2026
Antwoord van Emma Sleep Ireland
Dear Stephen,
Thank you so much for sharing your feedback with us.
We are glad to hear that your buying experience was great. I completely understand that your new mattress feels a bit too firm right now. As a sleep specialist, I just want to give you a helpful heads-up about the adjustment period for a new mattress. Over time, our bodies grow very used to the feel and support of our old mattress. When switching to a new one, your body needs a bit of time to adapt to the new spinal alignment and pressure distribution. Studies show that this transition period usually takes between 4 and 6 weeks. During this time, the mattress materials will also naturally soften slightly and mold more closely to your body's unique shape.
It is very similar to breaking in a fresh pair of shoes. They can feel a little stiff at first, but with a bit of time, they settle in to become a comfortable, perfect fit. That is exactly why all of our mattresses come with a 200-night risk-free trial and a hassle-free return policy. If you try it out for 6 weeks and it still feels too hard for you, please just reach out to us so we can help find a better solution for you.
We truly appreciate your trust in us, and we hope your body gets to enjoy many cozy and deeply restful nights of sleep. If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.
Have a great day ahead.
Warm regards,
Bryle From Emma
So comfortable
So comfortable, easy to assemble, fast delivery and no hassle
28 juli 2026
Review zonder uitnodiging
Antwoord van Emma Sleep Ireland
Dear Michelle,
Thank you so much for taking the time to share your review with us.
I am so glad to hear that you found your new purchase so comfortable, easy to assemble, and that your delivery was fast and hassle-free. Knowing that you had a smooth and positive experience with us truly means a lot to our team.
We truly appreciate your support and trust in our brand. If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.
I hope you continue to enjoy many wonderful, cozy, and restful nights of sleep ahead.
Warm regards,
Bryle From Emma
Great customer service
5 augustus 2026
Antwoord van Emma Sleep Ireland
Dear Sharon,
Thank you so much for taking the time to leave us such a lovely review.
We are so glad to know that you had a wonderful experience with our customer service team. Hearing that our support made a positive impression really means a lot to us. Thank you once again for choosing Emma and for being such a valued part of our family.
If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.
Wishing you many wonderful, cozy nights and the most peaceful sleep ahead.
Warm regards,
Bryle From Emma
Antwoord van Emma Sleep Ireland
Hi, Mr. Tommy,
Thank you so much for taking the time to leave such a wonderful review.
We are so glad to hear that you had a great experience with our product, the pricing, and the fast delivery speed. Knowing that you are happy with every part of your experience truly means a lot to our entire team.
If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help, and we want to make sure you keep getting the absolute best rest possible.
Wishing you many wonderful and comfortable nights ahead.
Warm regards,
Bryle From Emma
Compared to my previous mattress it's…
Compared to my previous mattress it's not as good I've tried it will get another one from the same company as my last mattress
2 augustus 2026
Antwoord van Emma Sleep Ireland
Dear Simon,
Thank you very much for taking the time to share your feedback.
Understandably, finding the ideal comfort level is essential when compared to what was previously used. Expecting a new mattress to meet or exceed those past standards of comfort is entirely natural, and we want to say sorry for the fact that this particular model did not turn out to be the perfect match for your preference.
To ensure this is handled with the highest priority, your concern has already been transferred directly to the senior team, who will be in touch via email very shortly. They are best equipped to look into your options right away and ensure a smooth resolution is provided for you.
Thank you again for your patience and for your feedback. Every piece of insight provided is genuinely appreciated, as hearing about individual experiences helps ensure every sleeper receives the right care and support.
Wishing you a pleasant, peaceful week ahead, and support will remain readily available to assist you every step of the way.
Warm regards,
Bryle From Emma
My experience purchasing this mattress…
My experience purchasing this mattress was extremely disappointing.
The first issue happened immediately after I placed my order. About five minutes after completing the purchase, I realized that I had entered the wrong delivery address. I tried to contact customer support straight away to correct this simple mistake, but because it was Sunday, there was no human support available. I spent hours trying to resolve the issue through an automated system that couldn't handle something as basic as changing a delivery address.
On Monday, I finally managed to speak with a customer service representative. However, I was told that Emma could not change the delivery address and that only the delivery company had the authority to do so. I was instructed to wait until my order had been dispatched and then contact the courier to request the change.
On Tuesday, as soon as I received the dispatch confirmation email, I contacted the delivery company exactly as I had been instructed. To my surprise, they told me they could not make any changes because the mattress had already gone out for delivery—to the wrong address.
I was then advised to wait until the package was returned to their depot so that I could collect it myself. Even though I don't own a car, I accepted this solution because it was the only option I was given.
Unfortunately, that didn't happen either. The delivery driver simply delivered the mattress to the wrong address without even checking the recipient's name. In other words, they handed over an expensive product to the wrong person.
As a result, I had to knock on a stranger's door, explain the entire situation, and ask for my own mattress back. It was an extremely embarrassing and uncomfortable experience. To make matters worse, the person initially refused to give me my mattress, making the situation even more stressful.
Without a doubt, this was the worst online shopping experience I have ever had.
What disappointed me the most was that such a simple issue—correcting a delivery address just a few minutes after placing the order—turned into a series of avoidable mistakes due to a lack of flexibility, poor communication, and inadequate customer support.
Unfortunately, I cannot recommend Emma to anyone. The mattress itself may be excellent, but the customer service and delivery process were far below the standard I expected. I sincerely hope Emma reviews its procedures so that other customers do not have to go through the same experience.
26 juli 2026
Review zonder uitnodiging
Antwoord van Emma Sleep Ireland
Dear Augusto,
Thank you for taking the time to share your detailed feedback regarding your recent purchase experience.
Your honest review and feedback are truly appreciated as they help bring important areas for improvement to light. We want to say sorry for the difficulty faced when trying to update your delivery address over the weekend, the miscommunication between customer support and the courier service, and the awkward, uncomfortable, and stressful situation of having to retrieve your item yourself from a different address. It is completely understandable how upsetting and difficult that whole experience was for you, especially after trying so hard to correct the details right after placing your order.
Your feedback regarding support availability, delivery protocols, and courier coordination is being taken very seriously so that procedures can be improved for a much smoother experience moving forward. We deeply appreciate your patience throughout this process, as well as your kind words regarding the quality of the mattress itself.
To ensure this is handled with the highest priority, more information has already been requested to look into this for you. Kindly fill those details out so further assistance can be provided right away, directly via email once your response is received.
Thank you once again for bringing this concern to our attention. We remain fully committed to reviewing your case thoroughly and making things right for you as quickly as possible.
Wishing you a peaceful, restful, and wonderful day ahead.
Warm regards,
Bryle From Emma
Antwoord van Emma Sleep Ireland
Dear Regina,
Thank you so much for taking the time to share your wonderful review.
We are so glad to hear that you find your new mattress brilliant. Knowing that you are enjoying your mattress and having a great experience truly makes our day.
Thanks again for choosing us to be part of your home. If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.
Wishing you many more comfortable, restful nights and wonderful days ahead.
Warm regards,
Bryle From Emma
Great
Great, ordered super king mattress. Quick delivery. Love the mattress - super comfy!
5 december 2025
Antwoord van Emma Sleep Ireland
Dear Emma,
Thank you so much for taking the time to share your wonderful review with us.
We are so glad to hear that your new super king mattress arrived quickly and that you are finding it super comfy to sleep on. Knowing that you love your new mattress and had a great experience with our delivery really makes our day.
Thanks again for choosing us to be part of your home. If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.
Wishing you many cozy, peaceful, and wonderful nights of sleep on your new mattress for a very long time.
Warm regards,
Bryle From Emma
Antwoord van Emma Sleep Ireland
Dear Jason,
Thank you so much for taking the time to share your feedback with us.
Hearing that your new mattress is the most comfortable one you have slept on so far truly brought a big smile to our entire team. Knowing that we could bring you such a high level of comfort means the absolute world to us. Our main goal is always to make sure our customers get the peaceful, high-quality sleep they deserve every single night. Your kind words are the best reward we could ever ask for, and we are so grateful for your trust and support.
Thank you once again for choosing us to be part of your home. If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.
We wish you many more restful, cozy, and comfortable nights of sleep ahead.
Warm regards,
Bryle From Emma
Easy to order for an older person like…
Easy to order for an older person like myself, fast delivery and I fully trust this company.
The only thing is I put a cover over matress and now the mattress has bobbins on it
😭
16 juli 2026
Antwoord van Emma Sleep Ireland
Hi, Mary,
Thank you so much for taking the time to share your review.
We truly appreciate your trust in us and are so glad to hear that you found the ordering and delivery process straightforward. Regarding the little bobbins you noticed on the mattress, please don't worry at all. This is a completely normal result of the friction caused by the fabrics of the mattress and your cover rubbing together when you sleep. It won't affect your comfort or the mattress quality at all.
An easy and positive way to manage this is to simply use a gentle fabric shaver or a standard lint remover to brush them right off. It will look as good as new in no time. We hope you continue to enjoy your new mattress and have many wonderful, restful nights of sleep ahead.
If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help. We want to make sure you always have the most comfortable and relaxing sleep experience possible, and we are always just a massage away whenever you need us.
Thank you again for choosing us, and have a beautiful day.
Warm regards,
Bryle From Emma
Easy to order online prompt delivery…
Easy to order online prompt delivery delighted with the Emma topper highly recommend it’s very comfortable
1 juli 2026
Review zonder uitnodiging
Antwoord van Emma Sleep Ireland
Dear Alanna,
Thank you so much for taking a moment to share your wonderful feedback with us.
It is absolutely fantastic to read your kind words. We are truly delighted to hear that you found our online ordering process so easy to use and that you experienced such a prompt delivery. Most of all, knowing that you are highly satisfied with your Emma topper and finding it very comfortable brings a massive smile to our faces. Your wonderful recommendation means the world to the whole team.
Thank you once again for choosing Emma and for being such a wonderful part of our community. If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.
We hope your new topper continues to bring you wonderful comfort and the most relaxing sleep every single night for a very long time to come. Wishing you a truly bright, beautiful, and wonderful day ahead.
Warm regards,
Bryle From Emma
Best company to deel with.
Found what I wanted and at a great price, the post was fast and the item was as described.
1 juli 2026
Antwoord van Emma Sleep Ireland
Dear James,
Thank you so much for taking a moment to share your wonderful feedback with us.
It is absolutely fantastic to read your kind words about your experience. We are truly thrilled to hear that you found exactly what you wanted at a great price, and that your delivery was fast, and the item arrived perfectly as described. Knowing that you feel we are the best company to deal with brings a huge smile to our faces, and your wonderful support means the absolute world to our team.
Thank you once again for choosing Emma and for being such a wonderful part of our community. If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.
We hope your new item continues to bring you a lot of comfort and joy for a very long time to come. Wishing you a truly bright, beautiful, and amazing day ahead.
Warm regards,
Bryle From Emma
Excellent service from start to finish.
21 juni 2026
Antwoord van Emma Sleep Ireland
Hi, Terence,
I want to truly thank you for leaving such a wonderful review about your experience.
Hearing that you received excellent service from the very beginning to the end is exactly what we love to see. We appreciate you choosing us and taking a moment out of your day to share this positive feedback. It is great to know that we were able to provide the smooth and helpful support you deserve.
Please remember that if any new questions or concerns pop up down the road, you can always contact us whenever you need. We are always ready and happy to assist you.
Wishing you all the best. Have a wonderful day ahead
Warm regards,
Bryle from Emma
Ordered super king elite mattress
Ordered super king elite mattress. I have never had a mattress like it !!!! Unbelievable. No ache no pains just comfort so hard to explain it’s absolutely fantastic so happy with it . Delivery was amazing
25 juni 2026
Antwoord van Emma Sleep Ireland
Hi, Donna,
Thank you so much for taking the time to share your wonderful feedback with us.
We really appreciate your kind words about your experience. It brings a huge smile to our faces to read your review, where you shared that you ordered a super king elite mattress and have never had a mattress like it before. Hearing that it is unbelievable brings you pure comfort with absolutely no aches or pains, and that the delivery was amazing means everything to us. Your satisfaction is our top priority, and feedback like yours truly inspires our whole team to keep doing our best every single day.
We want to make sure you continue to love your sleep setup for a very long time. If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help. Thank you once again for choosing Emma and for being such a wonderful part of our family.
We hope your new super king elite mattress brings you absolute comfort, wonderful rest, and sweet dreams for many years to come.
Have a truly bright, beautiful, and lovely day ahead.
Warm regards,
Bryle From Emma
Ordered a 160cm mattress (euro queen)
Ordered a 160cm mattress (euro queen). Difficult to find size in Ireland. Delivery was quick but mattress that came was 157cm wide. Support services were pretty engaging. Need to send them photos and after doing this they accepted to take back product and refund me. There is also no side wall on these mattresses so they tend to collapse at the sides which I didn't like. Otherwise was generally comfortable. I bought alternative on Mattress.ie and got a much better product for me.
1 mei 2026
Review zonder uitnodiging
Antwoord van Emma Sleep Ireland
Dear Ian,
Thank you for sharing your honest experience regarding your mattress order, the sizing measurements, and the structural build.
It is completely understood how important accurate dimensions and reliable edge support are when choosing a new bed setup. Expecting a precise width as ordered to perfectly fit your space is entirely natural. The clear importance of a straightforward return and refund process when an item is of a shorter size is fully recognized. Additionally, the value of having robust side walls that remain completely firm and sturdy is fully understood, along with the preference for a product that aligns perfectly with your personal comfort needs. Sincere appreciation is felt for your kind acknowledgment regarding the fast delivery and the engaging customer service support received during your photo submission process.
We want to say sorry for the variance in the mattress size and for the fact that the side wall structure did not match your personal preferences. There was never an intentional wish for this to happen, which is why all Emma mattresses come with a 200-night trial, a 10-year warranty, and a guarantee. While there is sadness to see you go, please know that the support team is always more than willing to resolve any issue, even in complex instances like this. If you ever decide to try an Emma product again in the future, you can rest assured that there will always be full support ready for you. Just reach out, and we will jump straight into finding a solution. We truly want to ensure your peace of mind. We are incredibly grateful for your valuable insights, which help to constantly improve quality checks.
The ultimate goal is to always make sure you experience the highest level of comfort, and your detailed review is highly appreciated for its clarity and constructive notes. It is wonderful to hear that the alternative option is providing a much better fit for your home.
May the rest of your week bring you complete relaxation, excellent comfort, and peaceful sleep.
Warm regards,
Bryle From Emma
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