Empiresheds Reviews 

Do not touch Empire Sheds with a bargepole. They supply structurally poor quality sheds. If you want a flimsy shed that wobbles, then get in touch with Empire Sheds. They sent someone around to inspect the shed after my original complaint. His solution to fix the wobble was to attached it to a fencepost. Hilarious! Therefore implying that their sheds are not themselves structurally sound. Then they went completely quiet, and then they started lying about the issue on other forums. Steer well clear

Zero stars would be more appropriate
Shed purchased through WAYFAIR (thankfully not direct)
Shed arrived,discovered on building no floor or roof delivered
Contacted Mike after being questioned confirming no roof or floor he confirmed that these would be sent out asap after suggesting on a bank
holiday I source resources locally and adapt!
10 days later a new pallet arrives
Building begins
SHOCK items way to big, wrong size delivered My builder spoke to Mike and he argued with my builder that the items were not the wrong size even though my builder was standing with a tape measure and Mike was 100’s of miles away
My builder was told to adapt them
This has now cost me 2 days builders fees plus inconvenience
DO NOT GO NEAR THIS COMPANY
IF YOU REQUIRE A FULL
SHED AND ANY KIND OF CUSTOMER SERVICE
DISGUSTING

After looking high and low for a suitable shed, including visits to suppliers and manufacturers, we took up Empire Sheds for a July supply of a 10'x7' Pent Shed - although we were concerned about what the quality was likely to be seeing that their prices were much lower than other comparable suppliers.
The order was made online and was swiftly confirmed along with a delivery date which was well within their quoted 8-10 days and on delivery day, the driver of the delivery vehicle rang to tell us his delivery time and even though we were his last (and 13th drop) he was in good spirits and most amenable, checking that we had everything that we needed before departing.
The building instructions were clear and concise (unlike so many literal translations that one sees these days of global enterprise!) and easy to follow, enabling two (reasonably fit and healthy) pensioners in their early seventies, to easily construct the shed (even though both our sons had advised that we should "get a man in" to build it!)
Just one gripe was that there was no instruction to pilot drill the main spars (which pull adjoining panels together) resulting in much swearing as the largest screws would only push away the opposing panel and with much pressure applied to the drill would have the screw heads strip out (Chinese?) so that you could neither drill further in or retract the screw! This was easily remedied with old British made (and slightly larger) screws and the construction was completed very quickly thereafter. All other fixings, however, were found to be sound and more than capable of undertaking their respective roles!
The roof was the only thing that we were really bothered about as three pieces of OSB board (not fully supported) were not going to take the weight of the average British male....so my wife clambered onto the roof and easily fitted the factory cut-to-size roofing felt! Easy-peasy....but for future reference, we have strengthened the roof with additional internal brackets and wood bracing bars so that it will even now take my weight!
Since erection of the shed we have made a few cosmetic improvements including guttering (which no shed manufacturer seems to offer - but therein lies another story!) and even though the shed construction is of pressure treated timber, we have changed the colour to dark oak using a well known brand of timber preservative, so that the new shed blends in with the older (and smaller) shed.
All in all we are very, very pleased with our little project shed now that it is complete, and doubtless, will now be filled with junk 👍

Bought a shed before I read some of the reviews on here. Have to say for the price it is pretty good.

The important part here is 'for the price'. It was dirt cheap on their website and at £300 quid for a tongue and groove shed. i was expecting to have to do a little fettling. However with a saw and sandpaper and wood glue, the finished result is spot on. A solid watertight shed. really pleased with what I got. The instructions were simple and build took about 3 hours working on my own. Delivery was simple and bang on time at 8 am on the day they promised. One part had some damage so I called the office and they are sending a replacement. Overall its good value for money

A shout out to Empire Sheds (in conjunction with B&Q) for their exemplary returns policy & process. I bought an Empire shed online from B&Q and had it delivered. All went well and it was an easy and hassle free process. But then, a week later, I had a change of heart and contacted B&Q via their site to request a return and refund. As the supplier, Empire Sheds replied via the B&Q site the same day, offered to pick it up when they were next in the area (later that same week) and wrote to confirm a full refund 2 working days later. If only all online retailers were as easy and reliable to use.... I've posting a similar shout out to B&Q on their Trustpilot page.

would not recommend this company at all.got a 8 x6 shed waited 2 weeks for it to arrive.it came the front panel was 2 foot too short the door panel was 2 inch too long had to cut and buy extra bits it sort it out at my expense when i had paid 560 for the shed.total waste of space and poor quality avoid at all costs

Really wouldn’t recommend this company directly or via B&Q.
- for my initial order, I never received a delivery date, when I rang about this the customer service was shocking, the call handler was rude and I ended up cancelling the order.
- I reordered as couldn’t find an alternative and the person who delivered was also rude. Started throwing the items off is truck when I asked him to stop so I could move my car to prevent it from getting damaged he huffed and was clearly more bothered about quickly getting to the next person than actual any form of quality service.
- when I started building the shed I realised lots of the parts weren’t cut square or were warped, beams are on the wrong place for screws for the door and the felt and the door were both damaged.
- have taken photos and will contact the company for a replacement door as I’m concerned it will impact on the security of the shed but I’d suggest looking for an alternative supplier as the product is poor and the customer service doesn’t support the customer if issues do arise.

Ordered a 10 x 3 x 6 Pent roof shed.
Unpacked it all and inspected the panels.
Where do you start.
Nails completely missed the batons.
Support batons not square.
Split shiplap.
Edges broken on flooring.
Instructions ? Completely useless.
Cheap roof felt. Definitely need to upgrade.
Clout nails for felt too short.
32mm nails if used on some timbers would split. Needs pilot hole or smaller nails.
Edges where shiplap has been sawn all ragged. They need to sharpen their saw. Wouldn't hurt for someone to run a bit of sandpaper down the edges.
No handle for door.
All in all this is a cheap product.
Not well constructed.
Will certainly not use again.
Worth noting the number of bad reviews for this company. Tells you something.
Still good fun reading the AI generated 5 star reviews.......

Bought a Modular single door 6x8 Pent Potting Shed. Arrived well palleted.
The roof nails had been hammered through missing but the beams they were supposed to be bedded into, and the Fixings were missing.
No replies via their website or email so had to spend £40 extra in local ironmongers.

Recently purchased a 6×3 empire 2200 Pent shed. I had to phone to find out when it was going to be delivered after 10 day's as l had not heard anything from them. Delivered to front of property could not get away quick enough. When we came to erect shed what a joke. Floor of shed was to small, bearers for floor cut to small. Roof timbers had been put on flat instead of on edge so would not fit there again to small so had to go out & purchase new osb sheets & timbers to make floor & roof so l could assemble. Had to put extra supports in as so flimsy. The quality is nothing like it says on the website. I wish that l had paid an extra £150.00 from another company cos this is about what it cost me to put it right. The roofing felt they supplied was the best thing about the shed. We also want another bigger shed, needles to say l will be going elsewhere. Give them the biggest leaving alone you could ever do so. Have given this a one star rating because there is no facilities to give it a - 5. Absolutely terrible. Even there treatment of timbers is shocking, maybe 5years not 15.

Having given up after 3 months of promises from BillyOh, ordered from Empire, and delivered in 7 Days!
Can't fault both the company, or the product. Excellent in every way.

The deliver went well arrived on time .But as soon as I saw the timber batons on the panels I realized what a cheap construction I was paying for , The size said 6 x 8 but thats not what you get 2" less all round . might not seem a lot ,but why call it 6 x 8 . not very clear assembly instructions . you have to do the floor joists yourself . Rang them for advice no answer . Left message on answer machine 6 days later and I'm still waiting . Avoid this company like the plague .

A 5* service from the guys at Empire!
I ordered a 5x10ft pent treated shed online through their website, then phoned their customer service number to arrange the day of delivery.
All went smoothly. They arranged between 12 noon and 2pm, at 12.05pm the driver was here. Zee the delivery guy was A* very polite, nothing to much trouble! The quality of the wood is very high, the only exception is the roof could be thicker!
After preparing the base two days before, the shed was erected within a few hours. I painted the sides beforehand, so that all the areas unreachable were treated.
So, I now have the internal to line with insulation and paint.
Overall, excellent service, good quality shed. After reading the reviews it became apparent that it's best to go to Empires website or phone direct. Using B&Q adds to a 3rd party complication in my opinion. Plus I found it cheaper direct. They deliver all over the country too. So, communication is key! Ring and talk to them if you have an issue, speak with respect and you often find that you receive this back. It's infuriating reading negative reviews when they could be avoided by discussing and resolving issues, instead of waiting to hear and writing reviews.
So, deal direct and communicate!

Recently purchased a second shed directly from Empire as was happy with the quality of the first one which is still in good condition a couple of years on.

Unfortunately one panel was incorrect for our shed, after making a quick phone call it was sorted within days. A new correct panel was delivered that week and we were able to put the shed up the following weekend. Very happy with the after sales service and quality of the shed

Absolutely disgusting customer service. Arrogant , nasty, abrupt people. Would give zero starts if I could. Plenty of people selling sheds no need to use such unprofessional people. wished I lived closer because id be going in!!!!

The delivery driver dumped the shed pallet and all across the gate preventing access. He would not bring it onto the property. As a wheelchair user I was supposed to magically lift it over a six foot fence.
The Customer Service department said if they had known (that their delivery service was rubbish?) they would have sent it as individual pieces. How were we to know their service was so unhelpful? Chicken and egg.
A friend took the panels off in our passageway but with still have a pallet with a tall wooden support structure to dispose of.
I would not recommend them to anyone. Buy the wood and make it yourself!

Great customer service - purchased the shed on line, was given a delivery date, day before driver rang to confirm address, arrived exactly when he said he would (6.15 am) cheerfully unloaded the shed. Shed went up easily.

If 0 stars were an option, we would’ve gone with that. The shed arrived with no warning, no dispatched email, nothing. So no one was in to collect. The shed that arrived wasn’t the correct dimensions. Pieces were missing and the instruction and awful. You try to phone the help line however, ‘their mailbox is full’.
I am not sure where we go from here…..

Ordered a Potting shed through B&Q but did not notice that it may not have opening windows, which was a requirement.
I rang customer services who confirmed it had no opening windows. I therefore requested that my order be cancelled.
No quibble from the gentleman I was speaking to, email received within minutes confirming cancelation. Great service, yes it was as it was suppose to be but still worth praise and letting people know how this company deal with customers.

Ordered a shed from here through B&Q. Got our delivery day booked so dismantled our old shed and booked the joiner for it coming . On the day of delivery the courier arrived and was struggling to lift the shed with the pallet truck. Resulting in the shed getting smashed. He noticed it was broken and asked “do you not want it” . We told him obviously not and declined it . He abruptly packed up the truck and left. We waited all day for empire to call us about it but no one did and it was about 4 days later I got a reply . This has left us with out of pocket expenses to compensate the joiner and our garden equipment left out side in rainy weather. We did receive a refund after about a week . The courier didnt really seem to care that we had been left in this situation. I wouldn’t recommend due to the carelessness and attitude of the courier they use.