Energie Fitness Reviews 

I've been a member of the Sant Cugat EF in the last 2.5 years, all the time my records were working fine in the mobile app until February this year, so I have lost health data in the last 4 months about weight, 5 months of data for body fat, etc., etc., what was the support I got? EF gave me a free magnetic band to use instead of my legacy metal sheet which worked fine until february. Even though I have taken pictures of the physical machine and shared with them, my health data is not updated in the app. The facilities are in good shape, the only bad point is that all the punching bags were removed :(

I am extremely dissatisfied with my experience with Energie Fitness Thornton Heath, particularly with the customer service and the cancellation process.

I tried for more than two months to cancel my membership. I searched through the website, member area and app, but I could not find any accessible option that allowed me to actually cancel the membership. The app was of no help at all.

Despite my attempts to cancel, payments continued to be taken from my account. Eventually, my only option to stop further payments was to cancel the Direct Debit with my bank.

Now, months later, I have been informed that an outstanding balance has been passed to a debt collection agency, and the gym is claiming that they tried to contact me due to “non-payment and lack of communication”.

I find this extremely frustrating and unfair. I was actively trying to cancel the membership long before cancelling the Direct Debit. A cancellation process should be simple, transparent and easily accessible — customers should not have to spend months trying to find a way to leave a monthly membership and then face debt collection afterwards.

My experience from beginning to end has been extremely disappointing, and I would not recommend this gym based on the way my membership and cancellation have been handled.

I have been injured for several months but have recently resumed using the gym. I very much enjoy it here and the staff are very friendly and welcoming. If I could offer a word of constructive criticism it would be the showers are becoming a bit tired. Pressure is not great. Also I notice in the right hand shower there is a hole in the right hand corner on the floor which may cause issues in the future. The lockers have various rubbish on top of them and could do with a clean. Again I do enjoy training at the gym. Regards Jeff

Went into the gym thursday morning and it was gleaming. Equipment tidy and wiped down. Floors clean and smelling fresh and clean. Was such a positive start to a work out snd I must say the standards at Eltham for staff and cleaniness are awesome.

Such a friendly gym. Good equipment and lovely friendly, knowledgeable staff, especially Charlotte Leech, one of the Personal Trainers. Highly recommended.

Excited to join reforemers clasess as it was ony the after work hours place which was a great advantage. But not long because week gym changed tabletime. I have double check these hours before joining. Very disappointing. Also reforers studio is extremely hot with no ac. I knew about it but it is super hard to deal with. Floor is not clean too. But good quality equipment for rerormers and teachers are absolutely great :)

ENERGIE MADRID - EL CAÑAVERAL
Después de ser cliente de Énergie Fitness El Cañaveral, mi experiencia termina con una sensación bastante clara: parece que hay muchas más ganas de captar nuevos socios que de cuidar y mantener a los que ya estamos pagando.

Mi última sorpresa ha sido encontrarme con un nuevo recorte del horario de los domingos: han adelantado la HORA DE CIERRE, pasando de cerrar a las 16:00 a cerrar a las 15:00.

Una hora menos puede parecer poco para la dirección, pero para los socios que organizamos nuestros entrenamientos en función del horario del gimnasio es un cambio importante.

¿Y cómo comunican algo así? Dentro de una NEWSLETTER cargada de promociones, como un punto adicional entre información comercial. Sinceramente, una reducción del horario de apertura al público merece una comunicación específica, clara y visible para todos los socios, no quedar prácticamente escondida entre promociones.

Cuando he reclamado, se me indica que el nuevo horario lleva aproximadamente un mes puesto en la puerta. ¿De verdad esa es la forma adecuada de comunicar un cambio importante a los clientes? ¿Tenemos que revisar continuamente los carteles de la entrada por si han decidido modificar los horarios?
Pero lo peor no ha sido ni siquiera el cambio de horario, sino la atención recibida al plantear mi queja.

He hablado personalmente con Sergio (Creo que así se llama, la persona que estaba el martes 11/08/2026 a las 19:00 aprox.), director del gimnasio, y su respuesta, lejos de mostrar interés por entender el malestar de un cliente, ha sido básicamente: “es así y ya está” y "este el cartel que tenemos en letras pequeñas y ya esta"

Para mí, esa respuesta dice mucho más sobre la gestión del gimnasio que el propio cambio de horario.

Cuando un socio plantea una reclamación razonable, lo mínimo que espera de un director es interés, empatía y alguna intención de escuchar. No una actitud de “esto es lo que hay”.

Un gimnasio no se mantiene únicamente lanzando promociones para conseguir nuevos socios. También hay que cuidar a los que ya están dentro, informarles adecuadamente y hacerles sentir que su opinión importa.

En mi caso, ya he solicitado la baja. Y después del trato recibido, tengo todavía más claro que ha sido la decisión correcta. Además que el mantenimiento en general deja mucho que desear.

Una pena, porque vivo en el barrio y precisamente por cercanía me interesaba seguir entrenando aquí. Pero si un negocio demuestra tan pocas ganas de conservar a sus clientes, tampoco puede esperar que los clientes tengamos muchas ganas de quedarnos.

⭐ Una estrella. Por el mantenimiento de las instalaciones, y sobre todo por la gestión deficiente en la comunicación de un recorte de horario y, especialmente, por la manera de atender la reclamación de un socio.

The gym itself it ok, equipment is fairly new and clean. However the membership cancellation process is extremely unclear and even though it should have been cancelled now I am still being chased for payments with little response. I would avoid this organisation

I’ve done a couple of classes with Joseph recently and both have been really good.

The Sunday morning cycling on 9 August was spot on, as usual. After a Saturday night out and being at the end of the week, it had a really good balance, enough to push you but not completely destroy you 😂

I also did the Core Blast on Monday 10 August and really enjoyed it. I don’t normally do abs that often, but the class was really well planned and easy to follow, while still being a good workout.
Definitely recommend his classes if you haven’t tried them!

The machine selection is pretty good, but there is no air conditioning and the single fan is not enough to move the air so that it is not stifling hot

the personal trainers and staff are supportive and talkative. the gym is clean, bright and quite spacious.

I’ve heard multiple very concerning reports when I’ve being at this gym about the conduct of there fitness instructor called Steve. If these reports are accurate, they suggest behaviour towards members that falls well below the standard expected in a professional gym environment. What’s equally disappointing is the apparent lack of action from the gym manager, which gives the impression that this type of behaviour is being tolerated rather than addressed. I hope the gym manager investigates these concerns thoroughly and takes appropriate steps to ensure all members are treated with respect. Perhaps it’s time the owners stopped treating the gym like a boys club with bad language, bad behaviour and generally being rude to people who are not their mates.

Gym is well equipped,and staff is very good and friendly

The overall experience staff was postive energy vibe
Was looking for the matt
Also asked a guy doing his workout would he know pointed toward it didnt know where he was pointing so he knew by my facial expersion that i was so confused
Also 3 times he had to show me cos i didnt know ontill 3rd time where it was ontill i saw the mat had to tell him when he was half over that its ok i found the and thanku for showing me where it was kindness and postive energy goes along way
Spread the postive energy and kidness from me to the staff and everyone doing there fitness workouts in the gym 🙂💪

Excellent customer service.

I joined Énergie Fitness Drogheda last week with high expectations, but unfortunately my experience has been very disappointing.

On my very first day, I used the shower and the water was so hot that it burned me. This is a serious health and safety concern that should be addressed immediately.

Another major issue is the lockers. Most of them are broken or out of service, making it difficult to safely store personal belongings while working out. I raised these concerns with staff on several occasions, but I was simply told there was nothing they could do.

I understand that maintenance issues can happen, but the lack of action and the poor condition of the facilities are unacceptable. As a result, I decided to cancel my membership only a week after joining and requested a refund.

I hope the management takes these issues seriously and improves the facilities for future members.

​I want to share some high praise for Liam. His Shape, Glutes, and Bootcamp classes are outstanding. Liam is consistently professional, encouraging, and highly skilled. I especially appreciate his focus on form, he demonstrates exercises clearly and personally corrects technique, which has helped me improve significantly while preventing injury. The post workout stretching routine is also top tier. I have seen remarkable personal progress since joining his classes and would strongly recommend him to anyone looking for a dedicated, top quality trainer.

I’ve been going to this gym since March 26 and love it. They have many classes you can join and the staff are amazing!

After being employed here and dismissed shortly after due to me being unwell and needing a couple days off. They told HMRC they had paid my wages and notice pay — yet I never received any money at all.

Despite repeatedly contacting them and giving every opportunity to resolve this, they have not responded to discuss this matter and not made payment.

I have since been told this same situation has happened to other people who have worked here. Be very careful.

Good gym, easy access, mostly of nice staffs. Good location