regarding the issue with the PVI unit. I contacted EnviroVent about the problem, and they were able to book an appointment for the very next day. Their engineer arrived as scheduled and managed to res... Toon meer
Bedrijf heeft geantwoord
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Incredible!! This has been a life changing investment into our home and we are all seeing the benefit especially our asthmatic son. From start to finish everyone that we have spoken with has been help... Toon meer
Bedrijf heeft geantwoord
Very nice gentlemen, very quick service and efficient, no mess left. Rearranged apt when he was unable to consider plate it due to position of unit, very reliable.
Bedrijf heeft geantwoord
Work carried at time arranged and professionally completed. The bathroom extractor system was serviced in 30 minutes which makes the cost of the service very, very expensive(£240.00 + Vat). As an OAP... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
EnviroVent is the UK's leading manufacturer, supplier, and installer of energy efficient and sustainable domestic, commercial and industrial ventilation products. We are the experts in ventilation, resolving countless property issues and our local specialists are on hand to permanently solve your condensation, mould and damp problems. We pride ourselves on the quality of our ventilation systems and extractor fans and offer long term warranties to protect your home and your health.
Contactgegevens
EnviroVent Ltd, Harrogate West Business Park, Unit 1 Bardner Bank, Killinghall, HG3 2SP, Harrogate, Verenigd Koninkrijk
- 01423 810 810
- complaints@envirovent.com
- www.envirovent.com
4,5
Uitstekend
1K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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I had a cancelled appointment
I had a cancelled appointment, so I was home and happy to have my works already agreed by a good workman. He was curtious, was professional. And showed me how to work my remote extractor fan. Very happy and good job done.
9 februari 2026
Antwoord van EnviroVent
Dear Belle,
Thank you so much for your lovely feedback. I am really pleased to hear that the timing worked out and that you were happy with the service. It is great to know you found the work professional and helpful, especially with getting your extractor fan remote explained. I appreciate you taking the time to share your experience, and I am glad you’re happy with the job done.
The EnviroVent Customer Care Team.
The whole experience from start to…
The whole experience from start to finish was very efficient and easy. I got a surveyors appointment quickly and an appointment for installation. The installer Robbie was very professional and hard working. Couldn’t fault him or the whole experience at all.
4 februari 2026
Antwoord van EnviroVent
Dear Sally,
Thank you for your lovely review. We are really glad the whole process was smooth for you. Robbie will be pleased to hear your kind words — he did a great job. We appreciate you choosing us.
The EnviiroVent Customer Care Team.
Quality .
Your employe was respectful and diligent . And clearly put the customer first good operational instructions and good feedback of the job .
5 februari 2026
Antwoord van EnviroVent
Dear Donna,
Thank you so much for your feedback. We are delighted to hear that our team member was respectful, diligent, and focused on putting you first. Providing clear instructions and keeping customers informed throughout the job is something we take pride in, and it’s great to know that this came through in your experience. We truly appreciate you taking the time to share your review.
The EnviroVent Customer Care Team.
I didn't like the fact the operative…
I didn't like the fact the operative walked into my bathroom and washed his hands and used my towel to dry all without asking!
21 januari 2026
Antwoord van EnviroVent
Dear Janet,
Thank you for taking the time to share your feedback. We are really sorry to hear about your experience — that’s not the level of professionalism we expect from our team. An operative should never enter a private space like your bathroom or use your personal items without permission.
We take this seriously and will be addressing it directly to ensure it doesn’t happen again. Your comfort and trust matter to us, and we appreciate you bringing this to our attention.
The EnviroVent Customer Care Team.
Phil came bang on time
Phil came bang on time , very professional & polite . Left no mess very tidy & explained how to work the system
3 februari 2026
Antwoord van EnviroVent
Dear Janice,
We are delighted to hear that Phil arrived right on time and provided such professional, polite service. It is great to know he kept everything tidy and made sure you were confident using the system before he left. We really appreciate you taking the time to share your experience and we are always here if you need anything in the future.
The EnviroVent Customer Care Team.
Antwoord van EnviroVent
Good morning Tony,
Thank you for your wonderful feedback. We’re pleased to hear you’re very happy with your experience. If you ever need anything, our team is always here to help.
Kind Regards,
The EnviroVent Customer Care Team
Everything seems go so far
Everything seems go so far. They installed the equipment, left Everything cleaned and tidy.
3 februari 2026
Antwoord van EnviroVent
Dear Customer,
We are glad to hear everything is going smoothly and that the installation was completed cleanly and professionally. If you need anything else or have any questions as you get started with the equipment, we are always here to help.
The EnviroVent Customer Care Team.
This company is doing everything right
This company is doing everything right! I have been a customer for many years and have just bought my second PIV unit from them. The first one worked for over 14 years without any issues! Their engineers are skilled and competent. Liam and Charlie who installed this latest unit are exceptionally efficient,knowledgeable and also very likeable! :)
3 februari 2026
Antwoord van EnviroVent
Great to hear! Thank you for taking the time to leave us a review, and to hear about the long term benefits you have experienced with our products. We will also be sure to let Charlie and Liam know that their workmanship was appreciated. Thank you! The envirovent Team.
A company that now cares about its…
A company that now cares about its customers.
My post-sales experience with Environvent was shaky. However, the new franchisee in the southwest has changed all that. I just had a warranty repair done at no cost to me, by a friendly and professional engineer, returning me to full satisfaction with Envirovent's products.
A well handled turn around. It is clear that Envirovent are values-led. I am now happy to once again recommend them to others.
2 februari 2026
Antwoord van EnviroVent
Dear Paul,
Thank you for your review. We are glad our new Southwest franchisee was able to turn things around and get everything sorted for you. It is great to know you are happy with the service and confident in recommending us again. If you need anything in the future, we’re here to help.
The EnviroVent Customer Care Team.
I have lived in a housing assiciation…
I have lived in a housing assiciation santuary housing with electric heating . A two bed bunglow for ten years. They got envirovent to put in a piv unit in the hall way. The place is freezing it overventilates and will cost you a fortune to heat your property. These units are plasters to your damp problems. Fix you damp floors and if you have cavity wall insulation make sure its not damp and dropped in wall and you have no penetrating damp ie damaged plaster. Stormdry your brick work .Check your attic is not damp and has air flow also good insulation and eves are not blocked. Good windows and doors. Then get rid of these horrirble scammy products. If you need ventilation go for heat recovery units either whole house or single units. If you get a piv get one that can heat the air to higher than there 10 degrees they offer other companies can provide this. Or except high energy bills and itchy dry skin. Envirovent your piv units are terrible shame on you.
31 januari 2026
Review zonder uitnodiging
Antwoord van EnviroVent
Dear Paul,
Thank you for taking the time to share your experience. We are genuinely sorry to hear about the issues you have been facing in your property, and we understand how frustrating this situation must be.
Your feedback is important to us, and we would really like the opportunity to look into this in detail and provide the support you deserve. So that we can investigate your concerns properly, please contact our Customer Care team at customercare@envirovent.com and include case number 566 in your message, so we can look into this for you.
The EnviroVent Customer Care Team.
Took ages to come back to then inform…
Took ages to come back to then inform they couldn’t fit vents despite suggesting they could when they did a site visit.
Chased over 3 times and waited nearly 2 months post survey.
31 januari 2026
Review zonder uitnodiging
Antwoord van EnviroVent
Dear Simon,
Thank you for taking the time to share your feedback. We are very sorry to hear about the delays you experienced and the frustration caused by the outcome of your survey. This isn’t the level of service we aim to provide.
To help us look into this further and resolve the matter for you, please contact our Customer Care team at customercare@envirovent.com and include case number 567 in your message. A member of the team will review your case as a priority.
The EnviroVent Customer Care Team.
We asked for help from Enviro vent
We asked for help from Enviro vent. from start to finish our experience was hassle free . The company representative was very knowledgeable and gave us advice on installing a ceiling vent to help with humidity in our property .
Workmen then came to fit their product, they were very good with the installation respectful of property and cleaned up after themselves.
Their product, ceiling vent has certainly helped our property.
Great job from start to finish
27 maart 2025
Antwoord van EnviroVent
Dear Stuart,
Thank you so much for your wonderful feedback. We are delighted to hear that your experience was smooth from start to finish and that the ceiling vent is already making a positive difference. Our team takes great pride in providing helpful advice, respectful installation, and quality products. We truly appreciate your review and are glad we could help improve your property.
The EnviroVent Customer Care Team.
I have used them for the last 12 years
I have used them for the last 12 years. Very good . A tad expensive but they really do make a difference. The lads who call are very friendly and knowledgeable. They respect your home as well. Keep up the great work.
28 januari 2026
Antwoord van EnviroVent
Dear Marlene,
Thank you for your loyalty over the past 12 years. We are glad you are happy with the service, and the team will really appreciate your kind words.
The EnviroVent Customer Care Team.
Antwoord van EnviroVent
Dear George,
Thank you so much for your kind words. I am really glad to hear you found the service prompt and professional, and that the aftercare and advice were helpful. It was a pleasure supporting you, and I am always here if you need anything in the future.
The EnviroVent Customer Care Team.
Easy to make appointment
Easy to make appointment. Arrived on time, lovely guy, cleaned up and then had nice chat about what had been done and how it works.
13 januari 2026
Antwoord van EnviroVent
Dear Soraya,
Thank you so much for taking the time to share this. I am really glad to hear the appointment process was smooth and that everything was completed to your satisfaction. It is great to know you felt well looked after and informed about the work. If you ever need anything in the future, we are always happy to help.
The EnviroVent Customer Care Team.
Installation
The engineer was impeccable and very knowledgeable. Work carried out in the time frame. Very good communication throughout.
11 december 2025
Antwoord van EnviroVent
Dear Lisa,
Thank you so much for your wonderful feedback. We are delighted to hear that our engineer’s expertise, communication, and timely work made your experience a positive one. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your review.
The EnviroVent Customer Care Team.
Great service
Got a PIV unit installed which we are very happy with. The service was great and the staff very knowledgeable and experienced. Since the installation we haven't had any condensation at all even with drying clothes indoors. The installation was quick and the workers were tidy, friendly and helpful. Can't recommend the company highly enough.
9 januari 2026
Antwoord van EnviroVent
Dear Customer,
Thank you so much for your lovely review. We are really glad the PIV unit is working well for you and that the installation went smoothly. It means a lot to hear you would recommend us. If you ever need anything, we are here to help.
The EnviroVent Customer Care Team.
Great Experience
From start to finish we had a great experience with the team at envirovent everyone has been so professional, friendly and accommodating. They did a thorough and professional job and were so reliable. We would highly recommend them
20 januari 2026
Antwoord van EnviroVent
Good morning Emily,
Thank you so much for your 5‑star review. Our whole team is really pleased to hear that you had such a positive experience from start to finish. Knowing that you found everyone professional, friendly, accommodating, and reliable means a lot to us.
We’re glad the work met your expectations, and your recommendation is greatly appreciated.
Please don't hesitate to contact us if we can be of any further assistance in the future.
Kind regards,
The EnviroVent Customer Care Team
Ok after service, if a little slow
Bought an Atmos five years ago. When it stopped working, they replaced the whole unit without a problem. Getting through to speak to someone was a little confusing and it did take a week for them to finally get back to me (hence a star lost), but all in all OK after service.
7 oktober 2025
Antwoord van EnviroVent
Dear Wendy,
Thanks for your review. We are glad the replacement went smoothly, and we appreciate your patience with the wait. Your feedback helps us improve.
The EnviroVent Customer Care Team.
Envirovent Warranty Visit
Engineer was on time, evaluated the situation and completed replacement unit installation under the warranty visit. Engineer was polite, professional and explained everything and answered all questions.
19 januari 2026
Antwoord van EnviroVent
Good morning Andy,
Thank you for taking the time to leave us a 5‑star Trustpilot review.
It’s great to hear that our engineer arrived promptly, assessed the issue thoroughly, and completed the replacement unit installation under your warranty. Thank you for your comments regarding our engineer; we are glad that you found them polite, professional, and clear in their explanations.
Your feedback means a lot to us, and we’re glad the visit met your expectations. If you need anything else, we’re always here to help.
Kind Regards,
The Envirovent Customer Care Team.
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