regarding the issue with the PVI unit. I contacted EnviroVent about the problem, and they were able to book an appointment for the very next day. Their engineer arrived as scheduled and managed to res... Toon meer
Bedrijf heeft geantwoord
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Incredible!! This has been a life changing investment into our home and we are all seeing the benefit especially our asthmatic son. From start to finish everyone that we have spoken with has been help... Toon meer
Bedrijf heeft geantwoord
Very nice gentlemen, very quick service and efficient, no mess left. Rearranged apt when he was unable to consider plate it due to position of unit, very reliable.
Bedrijf heeft geantwoord
Work carried at time arranged and professionally completed. The bathroom extractor system was serviced in 30 minutes which makes the cost of the service very, very expensive(£240.00 + Vat). As an OAP... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
EnviroVent is the UK's leading manufacturer, supplier, and installer of energy efficient and sustainable domestic, commercial and industrial ventilation products. We are the experts in ventilation, resolving countless property issues and our local specialists are on hand to permanently solve your condensation, mould and damp problems. We pride ourselves on the quality of our ventilation systems and extractor fans and offer long term warranties to protect your home and your health.
Contactgegevens
EnviroVent Ltd, Harrogate West Business Park, Unit 1 Bardner Bank, Killinghall, HG3 2SP, Harrogate, Verenigd Koninkrijk
- 01423 810 810
- complaints@envirovent.com
- www.envirovent.com
4,5
Uitstekend
1K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Bathroom extract fan
Humidity sensing fan developed a fault after only 2 years, however it was repaired within a week or so at no cost under the terms of the guarantee.
18 december 2025
Antwoord van EnviroVent
Dear Steven,
Thank you for taking the time to share your feedback. We are sorry to hear that the humidity sensing fan developed a fault, but we are pleased we were able to repair it promptly under the terms of the guarantee. We always aim to provide reliable products and responsive aftercare, and your comments help us continue to improve. Thank you for choosing us.
The EnviroVent Customer Care Team.
Very good
The engineer sent fixed the issue and checked it all was fixed before leaving and fixed another issue I didn't know about, was friendly and helpful explaining what he was doing and what the result would be.
19 december 2025
Antwoord van EnviroVent
Dear Kerry,
Thank you for taking the time to leave such a positive review. We are really pleased to hear that our engineer resolved the issue thoroughly, identified and fixed an additional problem, and took the time to explain everything clearly. We will be sure to pass on your kind feedback to the engineer.
The EnviroVent Customer Care Team.
Bathroom extractor fan
Previous bathroom extractor fan broke after 5 years with a 10 year guarantee so rang envirovent and they replaced with a new fan. Brilliant after sales service . Thank you envirovent
16 december 2025
Antwoord van EnviroVent
Dear Richard,
Thank you for taking the time to leave such a great review. We are delighted to hear that our after-sales team was able to help and get your extractor fan replaced quickly. Providing reliable products and excellent support is very important to us, so your feedback is greatly appreciated. Thank you for choosing EnviroVent.
The EnviroVent Customer Care Team.
Dishonest during the sales process, promised stuff they had no intention to deliver.
First of all, I would state that the installation was good, and the units themselves seem to be doing an adequate job at this early stage.
However, during the on-site sales process, I agreed with Envirovent that they would remove the old extractor fan and cover the hole left, as I didn't want detritus from the roof space falling into the bathroom and the new fan was going to be installed on the wall.
When the installation team arrived, they made it clear they had no intention of removing the old unit (only removing the wiring to use with the new fan) so I was left with an old fan unit in my ceiling that I now have to pay extra to have removed and the hole covered.
So, BE CAREFUL of what they promise they will do as part of the work undertaken, and get it very clearly agreed in writing, or they'll use weasel words to suggest "misunderstanding" to get out of having to do work agreed...
9 december 2025
Antwoord van EnviroVent
Dear May,
Thank you for your feedback.
We are glad to hear the installation itself went well and that the units are performing as expected. We are sorry for the frustration caused regarding the removal of the old extractor fan — this clearly didn’t meet your expectations.
It appears there was a misunderstanding between what was discussed during the sales visit and what was included in the installation. This is not the level of clarity we aim to provide, and we appreciate you raising it.
Please contact our customer care team (customercare@envirovent.com) with your job reference so we can review this and see how we can help resolve the issue.
The EnviroVent Customer Care Team.
brilliant service from the team
9 december 2025
Antwoord van EnviroVent
Dear Gary,
Thank you so much for your kind words! We are delighted to hear you had a great experience with our team and truly appreciate your support.
The EnviroVent Customer Care Team.
Really helpful and thorough
Really helpful and thorough. Job done quickly. Prompt with correspondence
9 december 2025
Antwoord van EnviroVent
Dear Ruth,
Thank you for your kind review. We are glad you found the service helpful and thorough, and that everything was completed promptly. We appreciate your feedback.
The EnviroVent Customer Care Team.
The guy was thoroughly excellent at his…
The guy was thoroughly excellent at his job. Polite and got on with the job. Would highly recommend.
8 december 2025
Antwoord van EnviroVent
Dear Tara,
Thank you for your kind review! We are really pleased to hear you were happy with the service and truly appreciate the recommendation.
The EnviroVent Customer Care Team.
From start to finish
From start to finish, professional, knowledgeable, honest and do everything to get the best results. Everyone involved has been 5 * and above in a very complex situation. We are still in contact with Envirovent and trust them with any work required. Cannot recommend enough.
4 december 2025
Antwoord van EnviroVent
Dear Matthew,
Thank you so much for your kind words and for taking the time to leave such a thoughtful review. We are delighted to hear that our team’s professionalism, honesty, and commitment made a positive difference, especially in what was a complex situation. Your trust means a great deal to us, and we truly appreciate your continued confidence in EnviroVent. We look forward to supporting you with any future work and thank you again for your recommendation.
The EnviroVent Customer Care Team.
The survey was conducted very efficiently.
The survey was conducted very professionally with clear advice and recommendations. The appointment for installation, the focus, the quality of the work and tidying up were all excellent - ans having had the system for two weeks now, all seems to be going well.
3 december 2025
Antwoord van EnviroVent
Dear Alan,
Thank you very much for taking the time to leave such a positive review. We are pleased to hear that you found the survey clear and professional, and that the installation and workmanship met your expectations. It’s also great to know the system is performing well after the first couple of weeks. If you need any further support or advice, please don’t hesitate to get in touch.
The EnviroVent Customer Care Team.
Excellent customer service
Excellent customer service,
From inquiry to instalation.
The engineer was brilliant , great communication skills and did a really great job... Absolutely no mess..very pleased.
17 december 2025
Antwoord van EnviroVent
Dear Denice,
Thank you very much for your kind review. We are delighted to hear you were happy with the service from your initial enquiry through to installation. It is great to know our engineer’s communication and workmanship met your expectations, and we are especially pleased that everything was left clean and tidy. We really appreciate your feedback and your recommendation.
The EnviroVent Customer Care Team.
Was very happy with the work done
Was very happy with the work done, engineer was very polite and told us what he was going to
3 december 2025
Antwoord van EnviroVent
Hi John,
Thank you for your review. It’s great to hear you were pleased with the work completed and that the engineer took the time to explain what would be done before getting started. We know how reassuring that can be, and we’re glad it helped make the visit a positive one for you.
We appreciate you sharing your experience and will pass your comments on to the engineer involved.
The EnviroVent Customer Care Team.
Arrived on time very polite did a great…
Arrived on time very polite did a great job and cleaned up afterwards
3 december 2025
Antwoord van EnviroVent
Good morning Mrs Kershaw,
Thank you for sharing your feedback with us. We’re really pleased to hear that our engineer arrived on time, was polite throughout the visit, and completed the work to your satisfaction. It’s also great to know that they took care to clean up afterwards, we know how important that is for our customers.
Your comments will be passed on to the engineer involved, as it’s always encouraging for our team to hear when their efforts are appreciated. Thank you again for taking the time to leave a review.
The EnviroVent Customer Care Team
Your products keep braking down
3 december 2025
Antwoord van EnviroVent
Dear Customer,
Thank you for taking the time to leave your feedback. We are sorry to hear about the issues you have experienced with our products and understand how frustrating this must be.
To allow us to investigate and support you further, please contact our Customer Care team at customercare@envirovent.com, quoting case number 540. Our team will be happy to assist you and work toward a resolution as quickly as possible.
The EnviroVent Customer Care Team.
Helpful team, though installation could be better organised
We decided to hire this company because we were very well looked after by Matthew Mazzucchi on the day of the survey, as well as by the Customer Support team.
However, the installation team took a few days to call us back and arrange a visit. The appointment was scheduled for 08:30–11:45, and at the time of booking I advised that my partner and I needed to be at work by 13:00.
On the day of the installation, the engineer arrived at 09:55 and left at 13:25. As a result of the delay, my partner had to arrive late at work. That said, the engineer was quiet and kept the house clean, although part of the roof insulation was left exposed.
15 december 2025
Antwoord van EnviroVent
Dear Barbara,
Thank you for taking the time to share your feedback. We are pleased to hear that you felt well supported by Matthew Mazzucchi during the survey and by our Customer Support team.
We are sorry to hear that the installation scheduling and arrival time did not meet expectations and caused inconvenience to your partner’s work commitments. This is not the experience we aim to provide, and we understand how important clear communication and punctuality are on installation days. Your comments have been shared with our installation team so we can improve coordination and time management going forward.
We are glad to know the engineer worked quietly and respectfully in your home, and we appreciate you highlighting this. We also apologise that part of the roof insulation was left exposed — this will be reviewed to ensure installations are fully completed and checked before sign-off.
Thank you again for your honest feedback. It helps us improve our service, and we appreciate you choosing our company.
The EnviroVent Customer Care Team.
Install of Cyclone 8 Fans
Installation was quick, smooth, easy and done by friendly and experienced installers, would 100% recommend.
16 december 2025
Antwoord van EnviroVent
Dear Mr Brown,
Thank you so much for your kind words! We are really pleased to hear the installation was quick and smooth, and that our installers made a great impression. Your recommendation means a lot to us.
The EnviroVent Customer Care Team.
They done an amazing job
They done an amazing job
Was polite trustworthy and proffesional.
I suffer bipolar organic mood disorder..
And they was wonderful.
17 juli 2025
Review zonder uitnodiging
Antwoord van EnviroVent
Dear Sonya,
Thank you so much for your kind words. We truly appreciate you taking the time to leave this review. It was a pleasure working with you, and we are glad you felt comfortable and well supported. Your trust means a great deal to us, and we are always here if you need anything in the future.
The EnviroVent Customer Care Team.
Apalling communications
The EnviroVent products might be good, but I'll never know because they don't seem interested in answering product enquiries. I appreciate that the sale of a £150 extractor isn't the most lucrative opportunity in the world but if you don't want to talk about them then don't bother having them in your range.
I have no faith in a company where trying to buy something is a struggle suddenly become competent when you've already spent the money, so I'll be giving them a miss.
12 december 2025
Review zonder uitnodiging
Antwoord van EnviroVent
Dear Jonny,
Thank you for your feedback, and we are really sorry to hear about your experience. This isn’t the level of service we aim to provide, and we understand how frustrating it must be when you are simply trying to get information before making a purchase.
We would really appreciate the chance to look into what went wrong and assist you properly. Please contact our Customer Care team at customercare@envirovent.com
and include case number 531 so we can prioritise your enquiry and help resolve this as quickly as possible.
Thank you for bringing this to our attention. We hope we can restore your confidence in us.
The EnviroVent Customer Care Team.
Appreciate the professionalism of the…
Appreciate the professionalism of the whole process from scheduling to installation.
All trades dealt with were polite and courteous and installation trades were very neat and tidy. I knew of Envirovent before and will definitely use them again and highly recommend the company to anyone that requires any ventialtion works.
George Wannell and Envirovent South_Southwest have been a pleasure to work with and appreciate their help with all works
10 december 2025
Review zonder uitnodiging
Antwoord van EnviroVent
Dear Steven,
Thank you so much for taking the time to share your feedback. We’re thrilled to hear that you found the entire process—from scheduling through to installation—professional and seamless. Our team takes great pride in being courteous, tidy, and delivering high-quality workmanship, so it’s wonderful to know this stood out during your experience.
We truly appreciate your continued trust in EnviroVent and your kind recommendation. George Wannell and the EnviroVent South & South West team are delighted to have been able to support your project and look forward to assisting you again in the future.
Thank you once again for your support.
The EnviroVent Customer Care Team.
Antwoord van EnviroVent
Dear Babs,
Thank you so much for your kind words! We are glad to hear you found our service efficient and polite. We appreciate your support!
The EnviroVent Customer Care Team.
Antwoord van EnviroVent
Dear Ronald,
We appreciate your feedback! It’s wonderful to hear that you were pleased with our service.
The EnviroVent Customer Care Team.
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