regarding the issue with the PVI unit. I contacted EnviroVent about the problem, and they were able to book an appointment for the very next day. Their engineer arrived as scheduled and managed to res... Toon meer
Bedrijf heeft geantwoord
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Incredible!! This has been a life changing investment into our home and we are all seeing the benefit especially our asthmatic son. From start to finish everyone that we have spoken with has been help... Toon meer
Bedrijf heeft geantwoord
Very nice gentlemen, very quick service and efficient, no mess left. Rearranged apt when he was unable to consider plate it due to position of unit, very reliable.
Bedrijf heeft geantwoord
Work carried at time arranged and professionally completed. The bathroom extractor system was serviced in 30 minutes which makes the cost of the service very, very expensive(£240.00 + Vat). As an OAP... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
EnviroVent is the UK's leading manufacturer, supplier, and installer of energy efficient and sustainable domestic, commercial and industrial ventilation products. We are the experts in ventilation, resolving countless property issues and our local specialists are on hand to permanently solve your condensation, mould and damp problems. We pride ourselves on the quality of our ventilation systems and extractor fans and offer long term warranties to protect your home and your health.
Contactgegevens
EnviroVent Ltd, Harrogate West Business Park, Unit 1 Bardner Bank, Killinghall, HG3 2SP, Harrogate, Verenigd Koninkrijk
- 01423 810 810
- complaints@envirovent.com
- www.envirovent.com
4,5
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Antwoord van EnviroVent
Dear LT Croydon,
Thanks so much for your feedback! Glad we could get the job done as requested and on time.
The EnviroVent Customer Care Team.
New bathroom extractor installed
The Cyclone 8 extractor was recommended for our bathroom and we purchased the supply and fitting of the extractor. The engineer arrived on time and after installation he demonstrated how to clean the extractor. So far I have been pleased with the extractor, especially the way it reacts to humidity, automatically increasing extraction as required.
5 november 2025
Antwoord van EnviroVent
Dear Jim,
Thank you so much for taking the time to leave this wonderful review. We’re delighted to hear that the Cyclone 8 extractor has been performing well for your bathroom and that you’re already noticing the benefits of its humidity-responsive features.
It’s great to know our engineer arrived on time and was able to walk you through the cleaning process — we always aim to ensure customers feel confident using their new equipment.
If you have any questions in the future or need further assistance, please don’t hesitate to get in touch. We really appreciate your feedback!
The EnviroVent Customer Care Team
Good installation The engineer carried out the work as…
The engineer carried out the work as requested and went the extra mile to ensure everything worked.
6 november 2025
Antwoord van EnviroVent
Good morning Paul,
Thank you so much for your review! We're really pleased to hear that the engineer was able to complete the work as requested and went the extra mile for you. We'll be sure to pass your feedback on to them. If you need anything further, please don’t hesitate to get in touch.
The EnviroVent Customer Care Team.
Antwoord van EnviroVent
Dear Jan,
Thank you so much for your kind words! We are so glad to hear you had a great experience and appreciate your support.
The EnviroVent Customer Care Team.
Antwoord van EnviroVent
Dear Mr Piggot,
We really appreciate your feedback! It’s great to know our team member made such a positive impression.
The EnviroVent Customer Care Team.
Antwoord van EnviroVent
Dear Lindsay,
Thank you so much for your kind words! We are really glad you were happy with our service. It was a pleasure to help, and we appreciate you taking the time to share your feedback.
The EnviroVent Customer Care Team.
First time I used them they were great
First time I used them they were great.
This time however, I have a 2 grand system in my roof that I can’t use - as it requires a vent that is near impossible to find - which is going to cost me another £60 - which they didn’t tell me when selling me the system.
Yeah not left overly happy this time…. When spending so much on a system I would expect it to come complete - not half complete….
Hopefully this matter gets sorted out quickly and I can update this review
13 oktober 2025
Antwoord van EnviroVent
Dear Brad,
We are really sorry to hear about your recent experience and understand your frustration regarding the missing vent and additional cost. This isn’t the level of service we aim to provide, especially after investing in one of our systems.
Please could you contact our Customer Care team directly at customercare@envirovent.com, quoting your complaint case number 498? They will be able to look into this for you and help resolve the issue as quickly as possible.
Thank you for bringing this to our attention.
The EnviroVent Customer Care Team.
Antwoord van EnviroVent
Dear Customer,
Thank you so much for your kind words! We are glad you had a great experience and appreciate you taking the time to share your feedback.
The EnviroVent Customer Care Team.
I found environvent friendly to talk to…
I found environvent friendly to talk to and they provide me with a solution which solved my roof condensation problem. Very happy with product.
10 oktober 2025
Antwoord van EnviroVent
Dear Bob,
Thank you so much for your kind words! We are delighted to hear that our team was able to help resolve your roof condensation issue and that you are happy with the product. Your satisfaction means a lot to us!
The EnivroVent Customer Care Team.
Antwoord van EnviroVent
Hi Paul,
Thank you for your kind review! We’re delighted to hear that you found our service quick, efficient, and courteous. Providing a smooth and positive experience for our customers is always our top priority, and your feedback means a lot to us.
We really appreciate you taking the time to share your experience.
Warm regards,
The EnviroVent Customer Care Team.
Sharp sale practices with inconsistent promises and advice by Environvent.
We are repeat customers and have even recommended Envirovent to others given our positive experience at the Ealing Flat.
MC from Environvent came to assess our venting requirements and suggested MEV300W for our requirements. He also assured us that our Cooker Hood extraction would also be taken care of in the installation. We specified that we do Indian cooking and we will need Hood extraction. He assured us there is a workable solution.
He charged 50% advance payment of £651 to book an appointment for installation. Paying this money trusting his word was the worst thing we could have done as we were now at their mercy.
We called Environvent two days before the installation to confirm that we have to get the Cooker hood connected to the venting system as well. D on the other line assured us that everything would be taken care off.
Today morning two engineers (in two vans) turned up. The only way I could figure out they have arrived is by some loud swear words. We do not have parking for two vans and were never informed two would turn up.
They turned up at the apartment and said point blank that kitchen hood cannot be integrated into the vent and MC had not informed them correctly.
After that they went on about half an hour of calls and then suddenly it became a game of who said what and who agreed to what.
The conclusion was that the Venting system cannot be installed.
Environvent has charged us £153 for doing nothing, fleecing us, giving us false promises and making us wait for a few months without a vent.
Will absolutely avoid them in the future. At least avoid paying a deposit because their minimum charge will be applicable whether or not the product is installable
22 oktober 2025
Review zonder uitnodiging
Antwoord van EnviroVent
Dear Inspiration Station
Thank you for your feedback. We are very sorry to hear about your experience and the issues you have described. This is not the level of service we aim to provide, and we appreciate you taking the time to share these details.
We will be logging this as a formal complaint, case 493, so it can be fully reviewed by our Customer Care team. To help us investigate further, please contact us directly at customercare@envirovent.com
and include your full name, address, and any relevant details or reference numbers.
We take situations like this seriously and want to ensure it is properly resolved.
The EnviroVent Customer Care Team.
Completed the work in half a day with…
Completed the work in half a day with no fuss, explained operation clearly.
2 oktober 2025
Antwoord van EnviroVent
Dear Apollo,
Thank you for your kind feedback! We are glad to hear the work was completed efficiently and that everything was explained clearly. It was a pleasure to assist you.
The EnviroVent Customer Care Team.
Bathroom Extractor and PIV Unit
Had a piv unit and bathroom extractor fan fitted. PIV Unit fine but when I had my bathroom redone and the bathroom extractor stopped working it had to be replaced. Bathroom fitter paid for it as we were told it was due to it being taken down, in all fairness it couldn't have stayed as the bathroom was gutted.
No issues to date since then but when I tried to get someone to come out and service it/clean the impeller it has been like pulling teeth. Advised I could do it myself but screws aren't moving. When I was told oh don't remove the screws, not what it says in the manual, I was told if it is working don't worry about cleaning it.
Still waiting for a response regarding someone coming to clean it after getting in touch with an approved installer they use.
It feels like once you have paid for it and it is installed they aren't bothered. If I clean it and it breaks it is a costly thing to replace.
Very frustrated with the after care service.
Once again no contact whatsoever. Emailed customer care as instructed via the response and still waiting for someone to contact me. Have now revised my score.
6 oktober 2025
Review zonder uitnodiging
Antwoord van EnviroVent
Dear Charlotte,
Thank you for taking the time to share your experience. We sincerely apologise for the frustration and inconvenience caused regarding the servicing of your bathroom extractor fan.
Please be assured that our local specialist is currently looking into this matter and will be in touch with you directly as soon as possible to arrange the appropriate service. We understand how important proper aftercare is and appreciate your patience while we work to resolve this.
Once again, we apologise for the delay and any frustration caused, and we appreciate your feedback as it helps us improve our service.
The EnviroVent Customer Care Team.
Great work,very professional
Great work,very professional. Good manners. Well done,good job
20 oktober 2025
Antwoord van EnviroVent
Dear Louis,
Thank you so much for your kind words! We really appreciate your feedback and are glad you were happy with our work.
The EnviroVent Customer Care Team.
Aw the fitter was excellent 👌..
Aw the fitter was excellent 👌..
He was explaining to me the benefits of the system while he was working..
Let’s see the benefits in the next few weeks🤞
20 oktober 2025
Antwoord van EnviroVent
Dear Abubaker,
Thanks so much for your lovely feedback! We are glad to hear our fitter made a great impression and took the time to explain everything clearly. We hope you start noticing the benefits soon!
The EnviroVent Customer Care Team.
Cyclone fan installation
Great service from initial quote by Mike to installation. Very flexible, great communication via email and would highly recommend. Cyclone fan installed in en-suite with no windows and works fab to clear the moisture.
17 oktober 2025
Antwoord van EnviroVent
Dear Jennifer,
Thank you so much for your kind review! We are delighted to hear you were pleased with the service from start to finish and that your new Cyclone fan is working perfectly in your en-suite. We really appreciate your recommendation and will be sure to pass your feedback on to Mike and the team.
The EnviroVent Customer Care Team.
We are sold on the product. Environment and would…
We are sold on the product and would highly recommend the system.
We had it fitted in two previous properties. We are very pleased with the support from Gregg who went through everything in detail. The installer did a wonderful job and an extremely efficient and clean worker and a very pleasant gentleman .
15 oktober 2025
Antwoord van EnviroVent
Dear Peter,
Thank you so much for your wonderful feedback! We are delighted to hear that you have chosen our system again and that it continues to meet your expectations. It’s great to know that Gregg and our installer provided such thorough, professional, and pleasant service. We truly appreciate your recommendation and continued trust in us!
The EnviroVent Customer Care Team.
Antwoord van EnviroVent
Dear Louisa,
Thanks for the great feedback! I am glad you are pleased with the work and timing. Don’t hesitate to reach out if you need anything else in the future!
The EnviroVent Customer Care Team.
Very good on time did a very good job…
Very good on time did a very good job really pleased
15 oktober 2025
Antwoord van EnviroVent
Dear Arthur,
Thank you so much for your kind words! We are really glad to hear you were pleased with the job and our punctuality.
The EnviroVent Customer Care Team.
My door didn't close after the work was…
My door didn't close after the work was done and had to get someone else to fix the problem
1 oktober 2025
Antwoord van EnviroVent
Dear Emma,
Thank you for your feedback. We are sorry to hear that your door didn’t close properly after the work was completed. This issue has been logged under case 471, and the Repair Team of the Housing team has taken over this case. They will be in touch with you directly to ensure the problem is fully resolved. We appreciate your patience while this is being addressed.
The EnviroVent Customer Care Team.
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