Very dissapointed in the perfume. Loved it after a friend wore it. I got a bottle as a Christmas gift and there is no smell. I even purchased the body lotion to see if that would help. Customer servic... Toon meer
Bedrijf heeft geantwoord
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Tolle Parfums, ich kaufe sie nicht zum ersten Mal und bin jedes Mal sehr zufrieden. Besonders gefällt mir Molecule Mandarin – ein frischer, leichter und sehr angenehmer Duft. Ich habe zwei Flaschen ge... Toon meer
Bedrijf heeft geantwoord
Ich liebe Escentric Molecules für ihren einzigartigen Ansatz in der Parfümerie. Die Düfte wirken sauber, modern und entfalten sich auf der Haut jedes Mal ein wenig anders, was sie wirklich individue... Toon meer
Bedrijf heeft geantwoord
Shipping was spot on. Packaging was lovely; and products smelled amazing as always. I have a few different bottles, and obsessed with my new addition to my collection; the travel size spray bottle. I... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Escentric Molecules celebrates perfumery as the art of chemistry. A cult phenomenon that revolutionalised the world of modern perfumery. Shop unisex fragrances created by Geza Schoen now from the official store.
Contactgegevens
Verenigd Koninkrijk
- support@escentric.com
- www.escentric.com
4,3
Uitstekend
268 reviews
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Heeft 78% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Love the Patchouli scent
Love the Patchouli scent and the atomizer... the refills are a good value and I can take it on the go! My purchase was nicely packaged. I do wish shipping was not quite so expensive (I live in the U.S.)
18 augustus 2025
Antwoord van Escentric Molecules
Thank you for your five-star review!
We're so happy to hear that you love the Patchouli scent and the ATOM.iser, and that the packaging was to your liking. We appreciate your feedback regarding the shipping costs, and we are constantly looking for ways to improve our service.
Escentric Molecules
Best smell ever
Service is brilliant it's the only perfume I wear and I just love ❤️ it 💖
18 augustus 2025
Antwoord van Escentric Molecules
Thank you for the wonderful review!
We're so happy to hear that you love our fragrances and that we're your signature scent. We appreciate your loyalty and can't wait to serve you again!
Escentric Molecules
Antwoord van Escentric Molecules
Thank you for you review! We're so glad to hear you're pleased with our high standard of service. We truly appreciate your feedback!
Escentric Molecules
Good Buy , good price
Aside from selling an authentic, quality product at a reasonable price , I appreciate the packaging and timely arrival of both my orders
21 juli 2025
Antwoord van Escentric Molecules
Thank you for your wonderful 5-star review! We're so glad to hear you're pleased with the quality of our products, pricing, packaging, We truly appreciate your feedback on both of your orders!
Escentric Molecules
Antwoord van Escentric Molecules
Thank you for the review! We're so glad you love our scents and that your ordering and delivery experience was fast and smooth. We truly appreciate your feedback!
Escentric Molecules
I love the smell of their products and…
I love the smell of their products and ordered a discovery set … after a few weeks two of the perfumes smelled awful, I emailed thinking that they had soured in some way and they could replace. I was told that this is because based on a single aroma-molecule, Iso E Super and that I had developed olfactory fatigue and should stop wearing for a month ! I questioned this as I hadn’t worn daily and was then told Molecule 01 is intentionally subtle and can be difficult for some people to detect depending on individual sensitivity. Olfactory fatigue isn't just a result of daily wear; the unique molecular structure of Iso E Super means that for some, their perception of the scent can become less sensitive even with inconsistent exposure. It's a genuine shame when that happens, especially when you love the fragrance. found it patronising and they negate any responsibility … maybe you should have this on your website before people spend money as surely you are in part being dishonest ? Very disappointing, and a real shame
9 augustus 2025
Review zonder uitnodiging
Antwoord van Escentric Molecules
Thank you for your feedback. We are truly sorry this wasn't the experience you were hoping for. We are committed to being transparent about the unique qualities of our fragrances, and we genuinely regret that the previous communication left you feeling so disappointed. We appreciate you sharing your perspective.
Escentric Molecules
What’s that scent
What’s that scent? It’s me wearing Escentric Molecule 01. I’ve worn this scent for 12 years and can’t begin to count the compliments and inquiries I’ve received in a dozen years. It’s noticeable but not strong, a remarkable scent indeed! This is my first time buying directly from the company and my experience was fantastic
22 juli 2025
Antwoord van Escentric Molecules
Thank you for your fantastic review! We're thrilled to hear that Molecule 01 has been your signature scent for 12 years and that you've had a wonderful experience buying directly from us. Your loyalty means so much to us!
Escentric Molecules
Antwoord van Escentric Molecules
Thank you for the 5-star review! We're so glad to hear your product arrived on time. We truly appreciate your feedback!
Escentric Molecules
There is no smell on either me or my…
There is no smell on either me or my partner.
Very disappointed.
21 juli 2025
Antwoord van Escentric Molecules
We're sorry to hear this wasn't the experience you were hoping for.
If you'd like to speak further, our Customer Service team would be happy to help at support@escentric.com.
Escentric Molecules
Molecule #01 is the best
Beautiful perfume, just the best one I've ever had, love it!
Service on website is gorgeous 😍
21 juli 2025
Antwoord van Escentric Molecules
Thank you for the wonderful 5-star review! We're so glad you think Molecule 01 is the best perfume you've ever had and that you love our website service. We truly appreciate your feedback!
Escentric Molecules
Fabulous fragrance Great price and fast…
Fabulous fragrance Great price and fast delivery Packaging is lovely too
21 juli 2025
Antwoord van Escentric Molecules
Thank you for the fantastic review! We're so glad you love the fragrance, pricing, fast delivery, and packaging. We truly appreciate your feedback!
Escentric Molecules
disappointed
Im really disappointed. I bought this perfume before and loved it as the fragrance is so original and lasted a long time (got compliments in the supermarket 😅). But, I have the feeling that they must have changed the formula because hardly can smell it! And it's not precisely cheap...we should be able to smell it! And, the little I can smell, I would say it's not the same smell as before (when the design of the bottle was different.... Anyway, I don't think I'll get it again...
18 juli 2025
Antwoord van Escentric Molecules
We’re sorry this experience hasn’t matched your last. The formula hasn't changed, but as a singular molecule fragrance, it can become less-easily detected over time. We recommend trying it again after a short pause to help reset your senses.
Our Customer Service team may be able to assist you further in resolving, if you would like to contact support@escentric.com
Escentric Molecules
Easy to order kept updated with…
Easy to order kept updated with delivery and I always purchase as it’s the nicest smell in the world everyone comments 😊
24 juli 2025
Antwoord van Escentric Molecules
Thank you for the lovely review! We're so glad you found the ordering process easy and that you love the scent, and that everyone comments on it. We truly appreciate your loyalty!
Escentric Molecules
Antwoord van Escentric Molecules
Thank you for the wonderful review! We're so glad you think our fragrances smells divine. We truly appreciate your feedback!
Escentric Molecules
Very Exotic Fragrance
These are Very Exotic Fragrances., Kind of Addictive! Possibly a Lifetime Purchase!
23 juli 2025
Antwoord van Escentric Molecules
Thank you for the wonderful review! We're thrilled to hear that you find our fragrances exotic and addictive. We're honored to know that you're considering them a lifetime purchase!
Escentric Molecules
Antwoord van Escentric Molecules
Thank you for the fantastic 5-star review! We're so glad you were pleased with the presentation and the scents, and we're happy you enjoyed the samples. We truly appreciate your feedback!
Escentric Molecules
Great fragrances all high quality will…
Great fragrances all high quality will definitely bye again.
22 juli 2025
Antwoord van Escentric Molecules
Thank you so much for the 5-star review! We're delighted to hear you love our fragrances and that you'll be buying from us again. We look forward to your next order!
Escentric Molecules
Poor customer service and understanding…
Poor customer service and understanding of a product which was not fit for purpose.
21 juli 2025
Antwoord van Escentric Molecules
Thank you for taking the time to share your feedback. We are truly sorry to hear that you were disappointed by your recent experience.
We have reviewed your recent interaction with our Customer Service team and take on board your feedback that the resolution that was delivered did not meet your expectations.
Escentric Molecules
order never received
I was charged $9.95 shipping which I was told via dhl. It never arrived. To this day it is stuck, not with dhl, but in the usps without any movement on the tracking for 2 weeks now.
22 juli 2025
Antwoord van Escentric Molecules
Thank you for bringing this to our attention. We are very sorry to hear about the significant delay with your order and the frustration caused by the conflicting tracking information.
We have reviewed your recent conversation with our customer service team and can confirm that we are actively investigating the issue with the courier.
Please continue to communicate with us via email, and we will provide you with updates on the status of your parcel as soon as we have them. We are committed to resolving this for you.
Escentric Molecules
Antwoord van Escentric Molecules
Thank you for your fantastic 5-star review! We're thrilled to hear you're happy with our fast shipping and communication.
We truly appreciate your feedback!
Escentric Molecules
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